TSB For Sole Trader

Business Current Account

Overall Score Attribute Scores Number of Ratings
50%
  • Fair & Clear
  • Value
  • Tailored
  • Available
  • Informative
Average score based on 57 ratings

Products and Services

Product or Service Scores Number of Ratings
Merchant Services
Based on 3 ratings
Commercial Mortgage
Based on 2 ratings
Credit Card
Based on 18 ratings
Loan
Based on 7 ratings
Insurance
Based on 3 ratings
Payment & Transaction Services
Based on 2 ratings
Deposit or Investment Account
Based on 16 ratings
General Business Support
Based on 5 ratings
Foreign Currency Services
Based on 2 ratings

Credit Approachability

Overall Score Number of Ratings
We asked anyone who had approached the bank in the last 12 months (informally or formally) to discuss taking out a loan, overdraft or other form of credit – regardless of the outcome – and how satisfied they were with the way the bank handled this.
Based on 10 ratings

All Comments for Selected Business Size

  1. "Average because I don't think they care about their customers in the slightest." Southern England; Arts, Entertainment and Recreation
  2. "Could be a lot better. Very difficult to communicate with them." Scotland; Accommodation and Food Service Activities
  3. "It's on par with any other provider." Southern England; Transportation and storage
  4. "Not very good." Northern England; Construction
  5. "What I would expect from any bank." Northern England; Information and Communication
  6. "Friendly and reasonably available." Scotland; Arts, Entertainment and Recreation
  7. "It's a reliable bank to be with." Southern England; Information and Communication
  8. "Satisfactory. I can access my accounts with no problem." Scotland; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  9. "I find them very unhelpful and unreasonable." Wales; Professional, Scientific and Technical Activities
  10. "Their services are excellent at the branch but [they're] just average on the telephone." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  11. "The service is a load of [profanity]." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  12. "I am very happy with them but I would be happier [if] I had an account manager." Scotland; Accommodation and Food Service Activities
  13. "It's okay." Northern England; Manufacturing
  14. "The service is okay, I can store money and pay bills which is all I require." Southern England; Arts, Entertainment and Recreation
  15. "I do not find TSB customer friendly." Northern England; Accommodation and Food Service Activities
  16. "They don't give any service whatsoever, and they don't have a local business banking manager. If I want to talk to someone I have to go through a call centre." Scotland; Financial and Insurance Activities
  17. "Just okay. Gives me an account." Scotland; Information and Communication
  18. "Just remote, it's down the scale I would say." Southern England; Agriculture, Forestry and Fishing
  19. "I would say small and UK based with a good level of service." Southern England; Accommodation and Food Service Activities
  20. "[They're] very good, no complaints. [They've] always helped us when we have asked." Northern England; Financial and Insurance Activities
  21. "[I] never had any problems with them, and when I have spoken to them they have been efficient in any dealings I have had." Scotland; Professional, Scientific and Technical Activities
  22. "I don't have any contact with them. I pay my bills. I just deposit money, no dealings." Southern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
  23. "TSB are okay, but nothing special." Southern England; Transportation and storage
  24. "I like the fact they're friendly and I don't have to queue." Southern England; Information and Communication
  25. "Ok, but could probably do more. Supposed to have a personal banking manager but never heard from them, apart from when I needed to set up the second account." Southern England; Arts, Entertainment and Recreation
  26. "It is disorganised and they are not a patch on Lloyds TSB." Southern England; Professional, Scientific and Technical Activities
  27. "Very difficult to contact. I don't have a branch I can visit. No manager. It's a monster of a bank and they're absolutely no help at all." Scotland; Information and Communication
  28. "[I] only use [them] as [a] bank, [I] don't really have contact with them. So, [I've] not had to complain about anything." Southern England; Other Service Activities
  29. "[They are] easy to contact. They've got a branch that deals with business as well as personal customers. [I'm] able to go in and speak to a bank manager. That's what I need." Scotland; Construction
  30. "It's a very satisfactory service." Scotland; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
  31. "It was difficult to setup the account. They are slow. [They] still [have] not got back to me about internet banking." Southern England; Other Service Activities
  32. "Okay, [I'm] just satisfied over all." Scotland; Transportation and storage
  33. "Very good." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  34. "Excellent, compared to NatWest they have been fantastic and have done everything l have asked for. Incredibly helpful." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  35. "In a nutshell, they charge for everything they can, and they are never there when you need them. I feel totally undervalued as a customer!" Southern England; Information and Communication
  36. "It's what I need and it works well for my business." Southern England; Financial and Insurance Activities
  37. "It is okay. They provide the service I need." Southern England; Construction
  38. "Terrible, because there is no one. They had a business advisor at Lloyds, but TSB don't have one." Northern England; Other Service Activities
  39. "No problems at all, but since [the] split from Lloyds [the] nearest branch is miles away." Northern England; Information and Communication
  40. "[It's] satisfactory, very good, no complaints." Scotland; Other Service Activities
  41. "I don't really receive any service at all. I just bank money and that's it." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  42. "Very good." Southern England; Arts, Entertainment and Recreation
  43. "[They are] above average. [I've received] good service from them." Northern England; Manufacturing
  44. "[They are] good." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  45. "Same as any other bank." Northern England; Manufacturing
  46. "[I've] never had any problem, but [I've] never asked for anything." Southern England; Construction
  47. "[They are] satisfactory, because they are not over the top, they provide [for your] needs." Scotland; Other Service Activities
  48. "Very good. [I've] never had any problems." Southern England; Manufacturing
  49. "Good." Southern England; Other Service Activities
  50. "I think it's satisfactory. They provide everything that I [have] ever asked for." Northern England; Arts, Entertainment and Recreation
  51. "I think they provide an adequate service." Northern England; Transportation and storage
  52. "Adequate." Scotland; Manufacturing
  53. "It's okay. It's not been massively satisfactory because of the split between Lloyds and TSB." Southern England; Construction
  54. "They are satisfactory." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  55. "Not very helpful." Southern England; Transportation and storage
  56. "Absolutely diabolical, like dealing with a brick wall, non existent business manager." Scotland; Accommodation and Food Service Activities
  57. "It is a remote service. They don’t have any relevant knowledge of my business at all. It is totally unrealistic when setting up [a] business." Northern England; Professional, Scientific and Technical Activities
  58. "Efficient and flexible, but expensive." Scotland; Professional, Scientific and Technical Activities
  59. "Not satisfied at all. The manager is hard to get on the phone, and they never call you back." Southern England; Transportation and storage
  60. "I'm just happy with what they're doing at the moment." Northern England; Professional, Scientific and Technical Activities
  61. "Competent, convenient, adequate service for my purposes." Northern England; Education
  62. "For what they do it's fine. It's a good service." Scotland; Human Health and Social Work Activities
  63. "They are just helpful." Scotland; Human Health and Social Work Activities