Santander For Sole Trader

Business Current Account

Overall Score Attribute Scores Number of Ratings
67%
  • Fair & Clear
  • Value
  • Tailored
  • Available
  • Informative
Average score based on 483 ratings

Products and Services

Product or Service Scores Number of Ratings
Asset Finance
Based on 2 ratings
Loan
Based on 17 ratings
Credit Card
Based on 82 ratings
General Business Support
Based on 40 ratings
Payment & Transaction Services
Based on 34 ratings
Merchant Services
Based on 26 ratings
Insurance
Based on 9 ratings
Deposit or Investment Account
Based on 137 ratings
Commercial Mortgage
Based on 2 ratings
Foreign Currency Services
Based on 9 ratings
International Trade Finance & Support
Based on 2 ratings
Invoice Finance
Based on 1 rating

Credit Approachability

Overall Score Number of Ratings
We asked anyone who had approached the bank in the last 12 months (informally or formally) to discuss taking out a loan, overdraft or other form of credit – regardless of the outcome – and how satisfied they were with the way the bank handled this.
Based on 42 ratings

All Comments for Selected Business Size

  1. "They are very good and I have never had any problems with them." Northern England; Professional, Scientific and Technical Activities
  2. "Very good." Southern England; Other Service Activities
  3. "It is very good and they are very helpful." Southern England; Accommodation and Food Service Activities
  4. "Self-sufficient because I use the online facilities they provide." Southern England; Transportation and storage
  5. "[They're] quite satisfactory [and able] to meet my needs." Northern England; Arts, Entertainment and Recreation
  6. "Negligible. That's all." Northern England; Other Service Activities
  7. "Adequate but sometimes very impersonal." Northern England; Professional, Scientific and Technical Activities
  8. "I think they're quite good." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  9. "I wish the interest rate would go up." Southern England; Information and Communication
  10. "The service is average. Nothing above that." Southern England; Construction
  11. "Convenient. Light weight." Southern England; Other Service Activities
  12. "I used the online banking and that is very good." Southern England; Financial and Insurance Activities
  13. "I'm happy with the services I receive from Santander. They give me everything I'm looking for for my business." Northern Ireland; Financial and Insurance Activities
  14. "I find the service satisfactory." Northern England; Transportation and storage
  15. "Adequate, but I get better service from my domestic bank." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  16. "A necessary evil. That's all." Northern England; Professional, Scientific and Technical Activities
  17. "It meets my limited requirements." Northern England; Professional, Scientific and Technical Activities
  18. "It's okay. Pretty good." Northern England; Financial and Insurance Activities
  19. "Adequate. Can't think of anything else." Southern England; Human Health and Social Work Activities
  20. "They are competent." Northern England; Administrative and Support Service Activities
  21. "It's adequate but not exceptional." Southern England; Professional, Scientific and Technical Activities
  22. "Very good, as long as you have simple transactions and keep within their rules." Southern England; Financial and Insurance Activities
  23. "It's fine. I haven't had much service with them. I just put my money in and that's it." Northern England; Professional, Scientific and Technical Activities
  24. "It is adequate. It does what I need." Southern England; Arts, Entertainment and Recreation
  25. "It is a satisfactory level of service." Southern England; Professional, Scientific and Technical Activities
  26. "I don't think there's any such thing as a good bank. The banking system is not geared up for small businesses any more." Northern England; Human Health and Social Work Activities
  27. "It is as expected. Average service." Southern England; Financial and Insurance Activities
  28. "A fee free service." Southern England; Construction
  29. "It's efficient and they are not overbearing. They're quite relaxed, which I appreciate." Southern England; Manufacturing
  30. "Very good. They do what I need. I have no problems. They're pretty good." Southern England; Administrative and Support Service Activities
  31. "If I had a query they've always been helpful." Northern England; Manufacturing
  32. "It's pretty efficient, really. To be honest [I] don't really need anything." Northern Ireland; Information and Communication
  33. "Slightly better interest rate on savings account. That is it." Wales; Information and Communication
  34. "They have [had] very good customer service so far." Northern England; Professional, Scientific and Technical Activities
  35. "They have good online banking. That's it. I basically have them because they offer what I need. Online banking. That's it." Southern England; Construction
  36. "I'm happy with them." Northern England; Construction
  37. "It's okay." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  38. "They provide a satisfactory service." Southern England; Construction
  39. "It's fine for the one facility I'm using." Wales; Information and Communication
  40. "Everything is straightforward and I have never had any problems." Northern England; Financial and Insurance Activities
  41. "Much cheaper than everyone else I do business with." Scotland; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
  42. "It is what I would expect." Northern England; Professional, Scientific and Technical Activities
  43. "Good services overall. It's just that I have trouble getting the money into the machine when I'm putting money in." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  44. "Adequate. It's enough. Does what I need." Southern England; Construction
  45. "Perfectly adequate. They do everything I need them to do." Northern England; Professional, Scientific and Technical Activities
  46. "Very suitable for the type of business that I have." Scotland; Other Service Activities
  47. "It's fair and convenient to work with, and you can use the post office for deposits and stuff." Scotland; Construction
  48. "I wouldn't really say I received any services from them as I don't have any contact with them. I asked for a small loan to get a company vehicle when I first started up and they said no straight away, so I have done it all myself." Northern England; Professional, Scientific and Technical Activities
  49. "It is very satisfactory. Their service meets my needs." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  50. "It is convenient." Northern England; Other Service Activities
  51. "Very efficient." Southern England; Administrative and Support Service Activities
  52. "Very poor. Tried to change account without authorisation…Business with them has not been great." Scotland; Professional, Scientific and Technical Activities
  53. "They are simple and easy. I have never incurred any charges." Southern England; Human Health and Social Work Activities
  54. "It is cheap and effective." Southern England; Information and Communication
  55. "They are really good as they don’t charge for business banking." Southern England; Construction
  56. "The business band account is free, but the service is mediocre." Scotland; Information and Communication
  57. "They have no interest in small businesses. Banks are just not interested." Southern England; Manufacturing
  58. "Perfect. Ten out of ten." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  59. "Average. I don't have much to do with them really. I don't contact them much." Southern England; Construction
  60. "Satisfactory. Paying in cash is quite painful because of all the queries." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  61. "It's good. I just put money in and pay bills out, really." Northern England; Construction
  62. "As long as things are straightforward they provide an efficient service." Northern England; Other Service Activities
  63. "I have problems when I do things offline like call them on the telephone, but everything works well online." Southern England; Human Health and Social Work Activities
  64. "They are very good and very efficient at what they do, I am happy with the service I receive from Santander." Northern Ireland; Agriculture, Forestry and Fishing
  65. "I don't use it very much. It's very easy to, it does everything I want it to." Northern England; Professional, Scientific and Technical Activities
  66. "I find them adequate." Scotland; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  67. "[They're] very efficient and always prompt." Southern England; Human Health and Social Work Activities
  68. "It's satisfactory." Scotland; Information and Communication
  69. "Cheap charges but not over enamoured with them generally." Northern England; Professional, Scientific and Technical Activities
  70. "[They're] exactly what I need." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  71. "Easy and hassle free." Northern England; Information and Communication
  72. "It's okay." Southern England; Professional, Scientific and Technical Activities
  73. "I think it's really easy and we have had no problems with them." Northern England; Real Estate Activities
  74. "Average." Southern England; Human Health and Social Work Activities
  75. "The service is good. Any unusual circumstances that need to be addressed a little more, they're not so understanding." Southern England; Arts, Entertainment and Recreation
  76. "They just provide a banking facility." Northern England; Accommodation and Food Service Activities
  77. "Service is basic, but convenient and it's free." Southern England; Professional, Scientific and Technical Activities
  78. "Direct. Quick and efficient." Northern England; Accommodation and Food Service Activities
  79. "Quite a good service." Southern England; Human Health and Social Work Activities
  80. "Provide a level of service that I am satisfied with, but then again my demands are very standard anyway." Southern England; Professional, Scientific and Technical Activities
  81. "I am quite happy with it." Southern England; Professional, Scientific and Technical Activities
  82. "[I'm] satisfied with it. The new market doesn't offer full facility service, so [I'm] satisfied with that they [have] got." Southern England; Human Health and Social Work Activities
  83. "The service which they provide is very good." Northern England; Manufacturing
  84. "They are fit for purpose." Southern England; Education
  85. "Banking services hold the account. They don't do anything. I'm happy with that." Southern England; Accommodation and Food Service Activities
  86. "Fine as a personal account, but not good as a business account." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  87. "They do the job and I do not look for additional services." Southern England; Administrative and Support Service Activities
  88. "Good." Northern England; Human Health and Social Work Activities
  89. "I find Santander an adequate service. However I would prefer it if they allowed me to pay money into my business account over the counter in branch and not via a machine or post office." Southern England; Arts, Entertainment and Recreation
  90. "They are very excellent." Southern England; Accommodation and Food Service Activities
  91. "[It's] basic banking, nothing special." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  92. "The service is satisfactory." Scotland; Manufacturing
  93. "[They're] very professional." Northern England; Accommodation and Food Service Activities
  94. "[They're] okay." Northern England; Other Service Activities
  95. "Satisfactory." Southern England; Professional, Scientific and Technical Activities
  96. "Easy to use, but could be quicker." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  97. "[It's] very simple [and] does everything I need it to." Southern England; Manufacturing
  98. "[I'm] relatively happy." Southern England; Agriculture, Forestry and Fishing
  99. "It provides everything my business needs." Southern England; Agriculture, Forestry and Fishing
  100. "They were there when I needed them. Straight forward and simple." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  101. "It's functional." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  102. "[They're] easily accessible. [They provide] free business banking. [I'm] very satisfied with them." Northern England; Other Service Activities
  103. "IT is very good. We are happy with what they do for us." Northern England; Other Service Activities
  104. "It's what you would expect from a service." Southern England; Arts, Entertainment and Recreation
  105. "Good and very cost effective for the charges involved. They are very good at running a business account and the fact that you can deposit at the Post Office for no charge." Scotland; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  106. "Very competent service overall." Northern England; Financial and Insurance Activities
  107. "Simple to operate." Scotland; Information and Communication
  108. "It's adequate for my needs." Southern England; Professional, Scientific and Technical Activities
  109. "It does everything I ask of it." Northern England; Human Health and Social Work Activities
  110. "Perfect for my business type." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  111. "I am just very happy with the service." Northern Ireland; Manufacturing
  112. "They are satisfactory." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  113. "They're alright." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  114. "[It's] satisfactory." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  115. "They are fine, that's all I can say." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  116. "[They're] very convenient [and] they are accurate in what they do and report." Southern England; Arts, Entertainment and Recreation
  117. "They do the minimum they are supposed to do." Southern England; Information and Communication
  118. "It is excellent. I have not had any problems with them." Scotland; Real Estate Activities
  119. "The banking service works. I receive no charges and can access my account online." Scotland; Information and Communication
  120. "Internet based and does what it needs to." Northern England; Accommodation and Food Service Activities
  121. "It's interest-free banking and there are no monthly charges, so basically it's free banking." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  122. "Simple. Straightforward." Northern England; Human Health and Social Work Activities
  123. "Service [is] exemplary. Very good, helpful people, easy transactions and free banking. Completely free." Northern England; Professional, Scientific and Technical Activities
  124. "Santander offers a free and basic service." Southern England; Professional, Scientific and Technical Activities
  125. "I don't know. It's okay." Wales; Administrative and Support Service Activities
  126. "The service is very good." Northern England; Information and Communication
  127. "We have a savings account attached to this account. The bank is difficult to reach and hard to speak to someone if you have a problem." Northern Ireland; Administrative and Support Service Activities
  128. "If you deal with lots of small amounts of cash or cheques it is easy and free for small businesses." Southern England; Human Health and Social Work Activities
  129. "Very good bank to do business with." Southern England; Construction
  130. "Everything is simple and straightforward." Northern England; Human Health and Social Work Activities
  131. "No bank charges for small businesses, so I don't get any bank charges." Southern England; Human Health and Social Work Activities
  132. "They are an excellent bank." Northern England; Human Health and Social Work Activities
  133. "They've dealt with my account and transactions as I would have wanted them to." Northern England; Human Health and Social Work Activities
  134. "Santander is a good bank to go to and basically have to pay a little in banking fees and they offer a lot of support as well." Northern England; Human Health and Social Work Activities
  135. "I would not talk about them." Scotland; Information and Communication
  136. "They are good. They gave me a bank account." Scotland; Accommodation and Food Service Activities
  137. "No fees. Happy that I have no fees to pay." Northern Ireland; Construction
  138. "It covers all my needs." Scotland; Administrative and Support Service Activities
  139. "I get what I want, effectively." Scotland; Other Service Activities
  140. "Satisfactory. It does what it does. I don't have any issues with it or any problems. I don't get bank charges." Scotland; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  141. "It's simple and easy to use." Scotland; Arts, Entertainment and Recreation
  142. "Competent. I don't really have too many problems." Scotland; Other Service Activities
  143. "I think it's good value. Fairly reliable." Northern Ireland; Arts, Entertainment and Recreation
  144. "It runs smoothly. There are no problems." Northern England; Construction
  145. "It's a no thrills bank. They don’t ask anything of me and I don't get any bank charges because I don't go overdrawn." Northern England; Manufacturing
  146. "Adequate. There is nothing special about it. It does what it needs to do." Wales; Arts, Entertainment and Recreation
  147. "It's free banking. It's easy and quick to do everything online." Northern England; Information and Communication
  148. "Generally speaking they're okay, they're like every other bank as they charge too much for their services and when my money is slow coming in they are very quick to charge me." Northern England; Construction
  149. "They provide a good service and everything I need." Northern England; Financial and Insurance Activities
  150. "It is an average service." Southern England; Financial and Insurance Activities
  151. "It is basic. They do the job like any other bank would do." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  152. "It is very good." Wales; Transportation and storage
  153. "Provides a consistent and fair service." Northern Ireland; Real Estate Activities
  154. "They're convenient." Northern Ireland; Other Service Activities
  155. "Very pleased with them and the support they provide. I make payments and online banking too and there is a support manager that I can call anytime." Northern England; Construction
  156. "Extremely good." Northern England; Arts, Entertainment and Recreation
  157. "Adequate. They're efficient and responsive." Southern England; Professional, Scientific and Technical Activities
  158. "They do what they say on the tin." Northern England; Information and Communication
  159. "Reasonable service." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  160. "Very efficient, just excellent." Southern England; Education
  161. "It's satisfactory." Southern England; Manufacturing
  162. "I think it's an ideal bank for small businesses." Southern England; Construction
  163. "A silent partner." Southern England; Financial and Insurance Activities
  164. "They're efficient. I haven't got a minimum monthly banking charge." Scotland; Financial and Insurance Activities
  165. "Service is excellent." Wales; Other Service Activities
  166. "Good enough." Northern England; Information and Communication
  167. "Good for what I want to do." Northern England; Professional, Scientific and Technical Activities
  168. "Generally, they provide a good service for business banking." Southern England; Other Service Activities
  169. "I find the service is reliable." Southern England; Arts, Entertainment and Recreation
  170. "We have had no trouble with them. It's been fine." Northern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
  171. "Good because it is free banking." Northern England; Arts, Entertainment and Recreation
  172. "Santander provides good, honest, straight-forward banking services." Scotland; Arts, Entertainment and Recreation
  173. "[The] service is very good." Southern England; Other Service Activities
  174. "[It's] adequate, that's all." Northern England; Professional, Scientific and Technical Activities
  175. "The service is okay. Some of the charges aren't so great." Northern England; Construction
  176. "They are very good and do everything that I need them to do." Southern England; Information and Communication
  177. "[They're] not bad, but they're very expensive." Northern Ireland; Arts, Entertainment and Recreation
  178. "It is a very bad service with the bank. When I call them they ask security questions that I cannot answer, such as transactions on my account from one month previously, which I cannot remember when I'm calling to get a statement of my account. This is not helpful. [My] date of birth and account details should be sufficient security information." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  179. "[It's] trouble free." Southern England; Professional, Scientific and Technical Activities
  180. "[A] typical bank, pretty much the same." Northern England; Arts, Entertainment and Recreation
  181. "They provide a very good service. In the last five years I have never had a problem." Wales; Other Service Activities
  182. "I wouldn't recommend them at all. When I have processed a cheque for my business account it's always taken up to eleven working days to clear." Northern England; Construction
  183. "[There's] no relationship with them. I just deposit the money, but I am satisfied." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  184. "Efficient. They are quick to respond." Scotland; Financial and Insurance Activities
  185. "The service is basic and free." Southern England; Professional, Scientific and Technical Activities
  186. "They're adequate, just very poor interest rates." Scotland; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  187. "The service is basic but effective." Northern England; Construction
  188. "[It's] very good, fast on the phone with issues and sort out my issues." Northern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
  189. "It's all good." Northern England; Professional, Scientific and Technical Activities
  190. "[It's] adequate, but not exciting." Scotland; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  191. "[They're] excellent. I am really pleased with them. They sort out problems quickly if we have them." Southern England; Construction
  192. "[It] seems [to be] a reasonable and professional service." Southern England; Information and Communication
  193. "[It's] fairly satisfactory because of the overall level of customer services. Most of the time they are good, and sometimes trip up." Northern England; Financial and Insurance Activities
  194. "[They're] remote and un-responsive." Northern England; Information and Communication
  195. "It's very good." Northern England; Transportation and storage
  196. "They are a very easy bank to use." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  197. "[They're] not bad. I do most of my stuff online, so [I] don't really deal with them." Northern England; Construction
  198. "I'd highly recommend them, I've experienced no problems with any form of service at all." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  199. "It's good." Northern England; Construction
  200. "[They're] very good, they always seem to be able to address my problems." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  201. "It's free business banking." Southern England; Education
  202. "[It's] a self-service banking service and you just draw money out. It's just the internet banking." Southern England; Other Service Activities
  203. "[They're] above average." Southern England; Transportation and storage
  204. "[It's] excellent." Southern England; Construction
  205. "It's just average." Southern England; Transportation and storage
  206. "[It's] efficient with free banking, and I have had no issues." Wales; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  207. "It's fine. It's all I need." Northern England; Financial and Insurance Activities
  208. "It is a very efficient business account with interest and no charges." Northern England; Construction
  209. "Santander provides an absolutely fantastic service. I wouldn't bank with anyone else." Northern England; Construction
  210. "I haven't had to deal with them much, but the service I do receive is uncomplicated and simple." Northern England; Human Health and Social Work Activities
  211. "They provide the best business account you could ask for." Northern Ireland; Arts, Entertainment and Recreation
  212. "Santander is very good. The lack of charges makes the service outstanding." Northern England; Manufacturing
  213. "[It's] adequate. I don’t really make use of what they offer." Southern England; Arts, Entertainment and Recreation
  214. "It's okay. Where I live there is only one branch. The bank machines don't work because I am a business banker. I can't hand cheques in over the counter." Southern England; Construction
  215. "[It's] above average compared to everything else out there right now." Southern England; Arts, Entertainment and Recreation
  216. "Very good, it's more of a postal banking service so it runs itself." Northern England; Real Estate Activities
  217. "They're adequate for my purposes. The main benefit is no fees as long as you put a thousand a month into the account." Scotland; Human Health and Social Work Activities
  218. "The service has been excellent. I mean that they have always done everything correctly. I have been very pleased." Southern England; Manufacturing
  219. "Non-existent." Northern England; Construction
  220. "I would think the service is average. No better or worse than any other banks I have used in the past." Northern England; Professional, Scientific and Technical Activities
  221. "All the facilities are there that I could possibly need for my business, but I haven't used them yet." Southern England; Manufacturing
  222. "They are more understanding of small business, as they do a lot more for them and are more personal." Wales; Other Service Activities
  223. "I am a very light user of business banking services and Santander meets my needs." Southern England; Information and Communication
  224. "Nothing. I have nothing to say. I only have a loan with them." Scotland; Transportation and storage
  225. "Dreadful. We don't like them at all. Their attitude is horrendous. No support from them at all. Their credit card we don't even use, the interest is high. But it's there for emergencies." Scotland; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  226. "All you need." Southern England; Construction
  227. "The service is very good." Northern England; Financial and Insurance Activities
  228. "Quite good at Internet banking. No counter service. Got to go through a machine or email. Cannot go into my bank [to] go to counter to pay money in or draw money out." Southern England; Construction
  229. "Invisible. Do what they need to do." Southern England; Professional, Scientific and Technical Activities
  230. "It is very good and efficient. Just what a bank should do." Wales; Transportation and storage
  231. "They have been competent and not made any major mistakes." Southern England; Financial and Insurance Activities
  232. "Lost cost, reasonable value." Southern England; Information and Communication
  233. "There's no service that I use, other than clearing payments." Wales; Information and Communication
  234. "They provide a good support service. They have always had a good response." Northern Ireland; Financial and Insurance Activities
  235. "It does what I need it to do." Northern England; Education
  236. "Straight forward. We bank online and it's easy." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  237. "It's been fine." Northern England; Construction
  238. "They are generally hassle free and maybe their interest rates could be a bit better." Northern England; Professional, Scientific and Technical Activities
  239. "Very professional and efficient." Scotland; Other Service Activities
  240. "Just the fact that they're free. That's a positive factor." Southern England; Professional, Scientific and Technical Activities
  241. "It's easy." Southern England; Construction
  242. "Average." Northern England; Construction
  243. "It's just a normal service. [There is] nothing to report." Southern England; Agriculture, Forestry and Fishing
  244. "Very good service [for] over 10 years. [I'm] quite happy with everything." Scotland; Accommodation and Food Service Activities
  245. "Very good, no problems so far. All [is] done through [the] ATM or online, [I have] very little dealings in branch." Southern England; Other Service Activities
  246. "They do what they say on the tin. [They're] there If I need them." Southern England; Arts, Entertainment and Recreation
  247. "It is minimal, I don't have much interaction with them as I don't want to. Their internet banking is very good and does everything I need, which suits me." Southern England; Agriculture, Forestry and Fishing
  248. "Satisfactory." Northern England; Accommodation and Food Service Activities
  249. "It is useful because it is free." Northern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
  250. "Rubbish. If you overdraw by a pound, they charge you about £50. Its ridiculous." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  251. "It's fine, I don't get any hassle, it's very straightforward. No hassle." Scotland; Accommodation and Food Service Activities
  252. "Very efficient when phoning." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  253. "Yes, that is more than adequate." Northern Ireland; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  254. "It's very basic and they really picked up from Alliance and Leicester who had a very straightforward way of operating. They operated through post office, [which] worked much better for me and my business." Southern England; Arts, Entertainment and Recreation
  255. "Acceptable and [I] don't expect much from them." Scotland; Other Service Activities
  256. "I am happy with the service. It is very straightforward. I don't need much." Southern England; Construction
  257. "If I was using the same scale as before, I would rate them as a zero for the service they provide. They are not helpful in any way whatsoever. They updated their systems for online banking, which I was not informed about. I tried to login, but my password was incorrect, because of whatever changes they had made. I was left unable to access my online banking for [many] days! I tried to go into branch, however, I could not do that either as it was my business account and not my personal account. It was ridiculous." Northern England; Other Service Activities
  258. "No service, [I use] online banking only." Northern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
  259. "Limited, but [they are] always helpful, polite and [they] sort things out." Northern England; Construction
  260. "[A] very good service, [I've] never had any problems with them." Scotland; Construction
  261. "They give me great support." Scotland; Construction
  262. "Very good. [They're] helpful more than anything. They're able to point me in the right direction." Northern England; Construction
  263. "[It's] excellent, just excellent. [I] can't say anything bad about it." Northern Ireland; Construction
  264. "It's okay, but when I initially got it, they lost money I input. I wasn't very happy because they never explained what happened. [They] just returned the money once [it was] found." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  265. "It is okay." Southern England; Accommodation and Food Service Activities
  266. "[They are] very good, apart from enlargements to businesses. All the business banking is done by post, so there is no facilities for business banking in local Santanders." Northern Ireland; Construction
  267. "[It's] always very good." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  268. "I do everything online. It's a nightmare to get through on the phone. I can't get to speak to anyone that speaks English." Southern England; Construction
  269. "[An] efficient service." Northern England; Construction
  270. "[It's] minimal but okay." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  271. "Quite good." Northern England; Construction
  272. "It is a poor banking service that they provide for commercial customers." Southern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
  273. "Good. I suppose, it's just easy banking." Northern England; Construction
  274. "Everything is working perfectly fine for me." Southern England; Construction
  275. "Adequate [and] fit for purpose." Scotland; Construction
  276. "Poor." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  277. "[It is] basic." Northern England; Arts, Entertainment and Recreation
  278. "I am very satisfied." Northern England; Professional, Scientific and Technical Activities
  279. "[They have] poor communication." Northern England; Transportation and storage
  280. "It provides what I want, but you don't get very much for your money, because it's free business banking." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  281. "Very informative and helpful. They have good business rates, and charges." Scotland; Construction
  282. "I have no complaints." Northern Ireland; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  283. "Very efficient and friendly service." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  284. "It's simple and free. It's not complicated which is important for a small business, as I like to keep things easy and not too complicated to deal with." Northern England; Other Service Activities
  285. "Very efficient." Scotland; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  286. "They're not really interested." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  287. "It is very good." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  288. "It's free. It's the reason I use it and I don't get any over-the-counter service." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  289. "Really easy bank to use. [It's] good for small businesses." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  290. "I haven't had any trouble with them since I've been with them." Southern England; Manufacturing
  291. "First class." Northern England; Transportation and storage
  292. "Excellent. I'm able to do my transactions from my work [at the] post office counter and I don't have to go to Santander. It's very convenient for me." Wales; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  293. "[It's] convenient and easy to use." Northern Ireland; Construction
  294. "It's an okay service, however, the nearest branch is [many] miles away which is extremely inconvenient." Northern England; Arts, Entertainment and Recreation
  295. "Whenever there has been a problem, it has been resolved." Southern England; Transportation and storage
  296. "Reasonable service." Southern England; Construction
  297. "Reasonable service." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  298. "Fair. Rarely got any complaints." Northern England; Other Service Activities
  299. "Very good, that's it." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  300. "[I] do it all online, [it's] satisfactory." Southern England; Arts, Entertainment and Recreation
  301. "Yes, the service I receive at the moment is quite good. The bank charges are good." Northern England; Other Service Activities
  302. "[It is] probably adequate." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  303. "[I've] just been very pleased with them from the start." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  304. "I think it's a good service as there [ are] no bank charges." Northern England; Transportation and storage
  305. "They are helpful and available. [They] don't overcharge for small errors, and they have good support for my business. That's just what I need. That's it." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  306. "Generally quite happy." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  307. "I think it is very good." Southern England; Transportation and storage
  308. "[It] suits my needs." Southern England; Professional, Scientific and Technical Activities
  309. "It's simple. It's a very straightforward account. [It] works on internet and as I work myself, I do not need the trouble." Northern England; Information and Communication
  310. "It does the job and [I] have not had any problems with them." Northern England; Professional, Scientific and Technical Activities
  311. "It works perfectly well for me." Scotland; Accommodation and Food Service Activities
  312. "Fully acceptable and meets my needs." Northern England; Information and Communication
  313. "It does everything I want it to do and I can deposit locally." Southern England; Accommodation and Food Service Activities
  314. "They are very helpful. I am very happy with them, no problem with them." Northern England; Professional, Scientific and Technical Activities
  315. "Easy to deal with but potentially high charges." Southern England; Arts, Entertainment and Recreation
  316. "Very good. That's it." Southern England; Information and Communication
  317. "Adequate." Northern England; Professional, Scientific and Technical Activities
  318. "[It is] easy to use, inexpensive and [they have] very helpful services." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  319. "It's okay, nothing to write home about. Fairly prompt in responses." Wales; Professional, Scientific and Technical Activities
  320. "They are adequate for my needs. Very convenient with their association with the post office. They have fast payments and the online services are great. I appreciate the free banking service." Southern England; Professional, Scientific and Technical Activities
  321. "[I] was given a free service for starting the business with Santander, it was a good and fair offer. I tend not to bother the bank too much and they do the same." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  322. "It's everything I need for a small business, really, unlimited free banking." Southern England; Information and Communication
  323. "[They're a] means to an end." Wales; Real Estate Activities
  324. "Quite efficient. Interest rates on savings are very low." Southern England; Real Estate Activities
  325. "[It's] pretty good. No problems. They give me everything I expect from business banking. I don't have a massive number of transactions and it fits my needs." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  326. "It's fine. It works for me." Northern England; Construction
  327. "Efficient. Well, I was with Alliance and Leicester which means I could bank through my local post office. [It was] convenient, through my local post office branch." Southern England; Professional, Scientific and Technical Activities
  328. "Adequate, it's all online so I don't really talk to anyone. [It's] good for my needs." Southern England; Education
  329. "Yes, very efficient." Southern England; Information and Communication
  330. "It is free, it does what I need it to do and it is online." Southern England; Information and Communication
  331. "Pretty fair." Southern England; Agriculture, Forestry and Fishing
  332. "It is satisfactory." Southern England; Administrative and Support Service Activities
  333. "I very rarely use it. It's adequate for the facilities required." Northern England; Professional, Scientific and Technical Activities
  334. "It does what it says on the tin." Northern England; Financial and Insurance Activities
  335. "Just good, [I'm] happy to recommend them. Have not had a problem." Southern England; Financial and Insurance Activities
  336. "The best thing for me is that it's a consistent service. In [many] years they've always given me what they've offered. They haven't messed me around. I always know what I'm going to get from them." Southern England; Human Health and Social Work Activities
  337. "Poor to start with but [it's] improving." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  338. "The service that we get, we get cheques and we get money coming through various means, and it comes through just fine." Northern England; Human Health and Social Work Activities
  339. "Fairly reasonable. I have had no problems. Just occasional internet banking going down." Scotland; Human Health and Social Work Activities
  340. "It's adequate, but at a minimum. I use nothing except their online banking so I've not phoned or had any problems to contact them about." Southern England; Human Health and Social Work Activities
  341. "Basic day-to-day is good." Wales; Other Service Activities
  342. "So far [it's] very professional." Southern England; Other Service Activities
  343. "Satisfactory." Northern England; Administrative and Support Service Activities
  344. "It's efficient, fast and satisfactory." Southern England; Human Health and Social Work Activities
  345. "It is efficient." Southern England; Arts, Entertainment and Recreation
  346. "Adequate and reliable." Southern England; Arts, Entertainment and Recreation
  347. "Inflexible to the needs of a sole trader. Unwilling to make any adjustments. Very poor interface for making basic payments. Online payees cannot be sorted alphabetically." Northern England; Professional, Scientific and Technical Activities
  348. "Adequate. What more do you need from a bank? The only reason I'm with Santander is because it's free." Northern England; Other Service Activities
  349. "A lot worse than it used to be with Alliance & Leicester." Northern England; Arts, Entertainment and Recreation
  350. "Very good, [they] never charge in bank charges." Northern England; Arts, Entertainment and Recreation
  351. "Good." Southern England; Information and Communication
  352. "Excellent." Northern Ireland; Information and Communication
  353. "Perfectly satisfactory service, rubbish interest rates." Wales; Human Health and Social Work Activities
  354. "The service itself I think is quite average, but the reason I use them is because they offer free banking for small businesses." Southern England; Arts, Entertainment and Recreation
  355. "Non-existent. [They're] not very helpful." Northern England; Other Service Activities
  356. "I get a very simple service. I'm very satisfied with it." Scotland; Financial and Insurance Activities
  357. "Simple and effective, but no real banking services used." Scotland; Professional, Scientific and Technical Activities
  358. "Suits my needs as I only make use of it for putting in finances and paying bills." Scotland; Professional, Scientific and Technical Activities
  359. "Satisfactory service." Southern England; Human Health and Social Work Activities
  360. "They take my money and it is just a repository for my money. [They] don't actually do anything for me." Southern England; Professional, Scientific and Technical Activities
  361. "I don't have much to do with them but I'm happy." Scotland; Human Health and Social Work Activities
  362. "They pay me interest and there are no charges." Southern England; Human Health and Social Work Activities
  363. "Impersonal." Southern England; Arts, Entertainment and Recreation
  364. "Fairly good job. I also try to avoid internet banking. I don't believe it is safe." Northern England; Human Health and Social Work Activities
  365. "Pretty good. They seem to be increasing [their] available services. I think they're trying very hard, at the moment" Southern England; Human Health and Social Work Activities
  366. "Everything I require for my small business they can give. I [am] required to pay in more than six cheques in a month, whereas Santander had a larger limit." Southern England; Arts, Entertainment and Recreation
  367. "It works fine with everything done on the internet and other forms of contact." Southern England; Other Service Activities
  368. "Quite difficult sometimes because [I] can't contact anyone. Overall satisfactory." Southern England; Transportation and storage
  369. "I don't have to pay, so, it does everything I need a current account to do." Southern England; Arts, Entertainment and Recreation
  370. "[They] don't have any business banking branches, [I] pay through [the] machine." Southern England; Human Health and Social Work Activities
  371. "[I] don't like them. [They're] very tight." Northern England; Other Service Activities
  372. "We don't use it, apart from for the credit cards." Southern England; Arts, Entertainment and Recreation
  373. "They are helpful and polite. They are much less complicated and hassle-free than other banks." Southern England; Professional, Scientific and Technical Activities
  374. "Pretty good. They respond when I want them to and give good service." Northern England; Other Service Activities
  375. "Fine. They're good. I can't think of examples." Scotland; Arts, Entertainment and Recreation
  376. "It is all automated, [it's] pretty straightforward, a simple set up. Whenever I call I don't have to speak with someone, it's automated." Southern England; Arts, Entertainment and Recreation
  377. "It's satisfactory. I'm quite happy with it." Northern England; Human Health and Social Work Activities
  378. "[They're] good, okay. [I] usually don't have to deal with [them]." Northern England; Information and Communication
  379. "[It's] adequate. It's just simple banking." Southern England; Other Service Activities
  380. "We've never had to ask them for anything other than usual. We haven't used any loans or anything other." Southern England; Other Service Activities
  381. "[They're] practically non-existent. We only hear from them if something goes wrong or when we contact them, if something's wrong." Southern England; Professional, Scientific and Technical Activities
  382. "[They're a] normal business, nothing special." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  383. "They bank our money, we don't get a service off them at all." Southern England; Accommodation and Food Service Activities
  384. "Everything is postal, there's no face-to-face." Northern England; Agriculture, Forestry and Fishing
  385. "It's reasonable, not too bad. [The] most annoying [thing] is if I get paid by cheque I have to post it off, which takes 2 weeks to process, as there is no branch near me." Northern England; Administrative and Support Service Activities
  386. "I just put my money in and take it out. The only problem is [that] I have to travel to the bank to put the money in. That is the bugbear, really." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  387. "They have their good points and bad points." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  388. "[It's] quick and easy to use." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  389. "Very good. [I'm] just happy with them." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  390. "Very good service." Northern England; Information and Communication
  391. "It's reasonable now but I had great difficulty in opening an account in the beginning. Santander took weeks and weeks to change from another bank account, moving the direct debits, when I switched accounts." Northern England; Other Service Activities
  392. "[It's] very good." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  393. "[It's] very good. It's quite transparent and easy." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  394. "Adequate for the business." Northern England; Real Estate Activities
  395. "It's quite good." Northern Ireland; Accommodation and Food Service Activities
  396. "[They're] generally very good." Southern England; Professional, Scientific and Technical Activities
  397. "[They're] good for small businesses but you need to start paying on deposits over £1,000. So [it's] good for small businesses, but not so much for the bigger ones." Wales; Education
  398. "Yes [they do a] good job. [They're a] good bank." Scotland; Other Service Activities
  399. "[The] facilities [that are] offered [are] suitable, but I feel customer service needs improvement. Customer service often don't keep [their] promises." Scotland; Other Service Activities
  400. "Again, very poor." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  401. "[They're] better than average, because their online banking is better than some, and business banking is better and free." Scotland; Information and Communication
  402. "Difficult to contact. Again, it's dispassionate and business-like. They are a little expensive, as well." Wales; Arts, Entertainment and Recreation
  403. "They were there when I needed them." Northern England; Manufacturing
  404. "[They're] okay. They do exactly what they say." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  405. "[They're] not as helpful, as all communication is internet-based. [They're] cheaper for paying cheques in and they serve the purpose intended." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  406. "They are pretty efficient and helpful." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  407. "It's a fairly basic banking service." Scotland; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  408. "They've got my deposit. I receive an annual statement showing the interest. It's all online." Northern England; Administrative and Support Service Activities
  409. "[It's] adequate, with few reasons for complaint." Southern England; Other Service Activities
  410. "[I am] quite satisfied." Northern England; Other Service Activities
  411. "For my low turnover I would say it is adequate." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  412. "Excellent. Everything that they do for me has been perfect." Northern England; Other Service Activities
  413. "It is excellent. I am very satisfied and have been with them a long time." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  414. "[They are] satisfactory. That's about it." Southern England; Other Service Activities
  415. "[I've had] no problems. [They are] very satisfactory." Scotland; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  416. "Nothing stands out. They are just a free banking service." Wales; Other Service Activities
  417. "It's very good." Northern England; Arts, Entertainment and Recreation
  418. "I am satisfied." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  419. "Pretty straight forward online banking. Quite good, [and] easy to get hold of." Southern England; Human Health and Social Work Activities
  420. "I refused to pay for my business services." Southern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
  421. "They don't care about customers." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  422. "I just use it [for] internet banking." Southern England; Other Service Activities
  423. "[It] provides good service for my basic banking services." Southern England; Professional, Scientific and Technical Activities
  424. "It's simple, easy to use, and speaks to my business." Southern England; Transportation and storage
  425. "I don't receive any communication or assistance from them at all." Southern England; Arts, Entertainment and Recreation
  426. "Fine." Northern England; Construction
  427. "The service that I receive from Santander is excellent." Northern England; Education
  428. "Very helpful and responsive." Southern England; Arts, Entertainment and Recreation
  429. "Satisfactory [and] easy to operate." Northern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
  430. "I don't have any bother with them and have nothing to complain about." Northern England; Professional, Scientific and Technical Activities
  431. "It's very good. They support me with a bank account I can use. Just this, really." Southern England; Arts, Entertainment and Recreation
  432. "Adequate. That's it." Northern England; Financial and Insurance Activities
  433. "Satisfactory service, I'd say." Southern England; Arts, Entertainment and Recreation
  434. "Fine." Northern England; Transportation and storage
  435. "I can't pay taxes over the counter, only through a machine. Apart from that, [it] is the best service I [have] ever heard of." Southern England; Human Health and Social Work Activities
  436. "Efficient and reliable." Northern England; Education
  437. "Does what it needs to." Northern England; Professional, Scientific and Technical Activities
  438. "It's a fairly good service." Scotland; Agriculture, Forestry and Fishing
  439. "I don't really have much to do with them but I'm very happy." Southern England; Financial and Insurance Activities
  440. "Fine. They do what it says on the tin. I keep everything simple. I just use them for cash or cheques." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  441. "I'm happy with it and its sufficient to my current needs." Southern England; Financial and Insurance Activities
  442. "They are helpful." Southern England; Manufacturing
  443. "They make it easy, with fast and efficient transactions." Northern Ireland; Human Health and Social Work Activities
  444. "Non-existent. Basically, I have used them for three months and they are a nightmare." Northern England; Other Service Activities
  445. "I think they are very good." Northern England; Accommodation and Food Service Activities
  446. "It's great for what I need, for my business." Southern England; Financial and Insurance Activities
  447. "Everything that a small business might require." Southern England; Professional, Scientific and Technical Activities
  448. "Simple current account, clear charges." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  449. "Fairly good." Northern Ireland; Arts, Entertainment and Recreation
  450. "It is mediocre, with no added value." Northern England; Administrative and Support Service Activities
  451. "Efficient. They are easy to communicate with." Southern England; Information and Communication
  452. "It's okay." Southern England; Real Estate Activities
  453. "They're head and shoulders above Lloyds or RBS." Wales; Financial and Insurance Activities
  454. "They make an effort for me." Southern England; Professional, Scientific and Technical Activities
  455. "It is good. I wouldn't call it great but it is good. I'm only with them for free banking, seeing as it's a very small business." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  456. "It is reasonable." Northern England; Professional, Scientific and Technical Activities
  457. "Very poor. Complete lack of contact from them. They never contact us about anything. The account we use at the moment is a very old one. We've had no contact to upgrade." Scotland; Construction
  458. "Very good. They pay interest [and] there are no charges. I have no complaints." Northern England; Arts, Entertainment and Recreation
  459. "Okay." Southern England; Construction
  460. "I use pay-in bags and deposit envelopes and the service is very efficient. The online service is good." Northern England; Agriculture, Forestry and Fishing
  461. "No personal touch." Northern England; Professional, Scientific and Technical Activities
  462. "It's very good!" Northern England; Construction
  463. "It is a reasonably good, no-nonsense bank." Scotland; Construction
  464. "[It's] what I require to run my business. They provide me with whatever I need, to run my business." Southern England; Manufacturing
  465. "Quite good and quite helpful." Southern England; Construction
  466. "Very good." Northern Ireland; Construction
  467. "It's okay." Northern England; Other Service Activities
  468. "They are adequate for daily internet banking, but otherwise, useless." Northern England; Professional, Scientific and Technical Activities
  469. "Very good." Northern England; Construction
  470. "Very good, apart from authorisation takes too long at times, from the card." Scotland; Manufacturing
  471. "It's adequate." Scotland; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  472. "I'm very happy with the service they provide, particularly with the current account." Southern England; Arts, Entertainment and Recreation
  473. "It's an okay service, but they are a little remote considering that I'm a long-standing business customer. I wouldn't really recommend them." Southern England; Manufacturing
  474. "It's good. Excellent, and they have never let me down." Southern England; Construction
  475. "They're okay for a starting company, but if I was expanding and growing, I wouldn't use them. The facilities are so restricted. You can't go into a branch. You have to do everything by post or through the post office." Southern England; Construction
  476. "Terrible overcharging. They don't give me any overdraft facility, and I end up being charged excessively for going £10 over my limit." Southern England; Education
  477. "It's a good service for very little charge. The charges are very minimal, which is why I am with them." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  478. "It's easy to use. I have access via the Internet and through cash machines, and this is sufficient for my uses." Northern England; Professional, Scientific and Technical Activities
  479. "They are good. I've not had any issues with them, whatever I've asked of them they've delivered." Northern England; Construction
  480. "They are adequate." Northern England; Manufacturing
  481. "Very good, and efficient." Southern England; Transportation and storage
  482. "It's not particularly easy to get hold of someone to speak to, but I don't need to contact them a lot, myself." Northern England; Accommodation and Food Service Activities
  483. "Fair, and they do the job." Southern England; Transportation and storage
  484. "Very good." Southern England; Human Health and Social Work Activities
  485. "It's free banking, which is good. Easy transactions for transfers and online payments. I pay in at the local Post Office, which is convenient." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  486. "Simple banking, slightly high charges." Wales; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  487. "It's alright, the Internet banking is quite easy to use." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  488. "I would say it's the free banking, and they're easy and straightforward. You can pay bills online, it's easy to use." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  489. "They're very easy to deal with." Wales; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  490. "Well, customer service is great. Interest rates are very low. I say it’s a good bank. I don't have any problems really, it's good. It has been voted best bank for the last couple of years for business, so I'm quite happy with them." Northern Ireland; Accommodation and Food Service Activities
  491. "I don't like that there is no branch banking, or the lodgements are done into the machine, but apart from that I am perfectly happy with them." Northern Ireland; Human Health and Social Work Activities
  492. "The staff are friendly. Overall, I am reasonably satisfied with them." Wales; Other Service Activities
  493. "They're just okay." Northern England; Accommodation and Food Service Activities
  494. "It does everything I need it too. The online banking system is much better than it used to be and I use that for everything. I never actually contact the bank in any other way." Southern England; Information and Communication
  495. "I'm a light user of business banking services, and [company] meets my needs." Southern England; Information and Communication
  496. "It's a pretty reasonable service. There is no extra charge for using the account, although there are transaction charges." Wales; Information and Communication
  497. "The domestic banking is quite satisfactory, but other services are sketchy." Scotland; Professional, Scientific and Technical Activities
  498. "Essentially they are the cheapest banking service around, that's why I use them." Southern England; Information and Communication
  499. "Good value for money." Northern England; Information and Communication
  500. "Satisfactory. I don't really have to get involved with them much." Northern England; Real Estate Activities
  501. "Pretty poor, because they made a lot of mistakes with me." Northern England; Arts, Entertainment and Recreation
  502. "They provide a low cost, adequate service. I think the are at the forefront of technology when it comes to Internet banking." Northern England; Financial and Insurance Activities
  503. "The key thing that attracted me to Santander, is that they actually offer free banking for businesses of my nature. So, that keeps my costs at a minimum, whilst keeping me in control with my finances." Northern England; Professional, Scientific and Technical Activities
  504. "Fairly basic and low cost." Northern England; Professional, Scientific and Technical Activities
  505. "Very good." Southern England; Professional, Scientific and Technical Activities
  506. "Free banking is good, but the rest of it is rubbish." Northern England; Professional, Scientific and Technical Activities
  507. "Straightforward. [It] does the job, and it doesn't cost me anything. I chose them because there are no charges. The website is easy and user-friendly too." Southern England; Professional, Scientific and Technical Activities
  508. "Very basic." Northern Ireland; Construction
  509. "Provides simple banking, and I have no banking fees." Scotland; Manufacturing
  510. "They are adequate, that's it." Southern England; Professional, Scientific and Technical Activities
  511. "I would say Santander don't put a lot of effort into their work. Not great customer service." Northern England; Professional, Scientific and Technical Activities
  512. "Simple and cost effective banking." Southern England; Construction
  513. "Economically, it is the business account to use." Southern England; Professional, Scientific and Technical Activities
  514. "Satisfactory service." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  515. "Suitable for my needs." Southern England; Human Health and Social Work Activities
  516. "They are very helpful, in terms of customer service." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  517. "A basic service." Southern England; Financial and Insurance Activities
  518. "I use a very simple current account [that] I need, and they provide that perfectly well." Northern England; Professional, Scientific and Technical Activities
  519. "Overall, they are good, accessible and fairly helpful." Northern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
  520. "It provides me with an efficient, and easily accessible, service." Northern England; Other Service Activities
  521. "When I've ever had any issues or problems, they've dealt with [them] promptly, for example, a case of fraud." Southern England; Administrative and Support Service Activities
  522. "For what I use it for, it's good." Southern England; Professional, Scientific and Technical Activities
  523. "It gives free banking and supplies everything my company needs." Wales; Professional, Scientific and Technical Activities
  524. "Very good, in terms of reliability." Northern England; Professional, Scientific and Technical Activities
  525. "Good, and trouble-free." Southern England; Arts, Entertainment and Recreation
  526. "They don’t provide any services, but they [do] provide free banking." Southern England; Financial and Insurance Activities
  527. "Efficient, professional and reliable." Northern England; Administrative and Support Service Activities
  528. "It's perfectly adequate. It's very straightforward. I've not had any problems." Southern England; Construction
  529. "Excellent. The number of transactions is extremely low. Last year, I move house and they sent me a form to validate the new address. They kept reminding me and I never replied, so they closed my account and sent me a cheque for the balance, but when I explained the situation, they re-opened my account, without any issues or problems. They even gave me the same bank account number." Southern England; Information and Communication
  530. "I would like to start, and say that I have no problem with Santander. My previous bank was Bank of Scotland who were appalling. I wanted a manager that I could talk to, and a manager that I could get to. Santander [is] so far, so good. 100% better than my previous bank. Bank of Scotland treated me appallingly. The main problem was the impossible communication. I could not email them, and there was no branch to visit. They were obtuse and uncommunicative...It was the worst experience I have ever had while being in business. Not just banking, but with any company...To top if off, it was a mistake that they had made themselves...Worst experience ever." Northern England; Professional, Scientific and Technical Activities
  531. "Excellent because all is free of charge. I get everything, and do not have to pay anything." Northern England; Administrative and Support Service Activities
  532. "Fine." Scotland; Professional, Scientific and Technical Activities
  533. "It adequately provides me with somewhere to pay in and take out money as the business needs." Northern England; Education
  534. "They're efficient and reliable. Also, it's free." Wales; Construction
  535. "Good, free banking, but not particularly fast." Northern England; Arts, Entertainment and Recreation
  536. "Fairly good." Northern England; Education
  537. "Cheap." Northern England; Human Health and Social Work Activities
  538. "Adequate. It's fine. I've never had a problem with them." Northern England; Professional, Scientific and Technical Activities
  539. "They are the same as all banks, they are out to rob your business." Southern England; Information and Communication
  540. "They are very hands-off. It's all internet banking, and instead of visiting a branch, banking and money etc. is done at the Post Office. So, anything you need, you have to ring or email and it's just so time consuming. It takes ages to get through the security questions." Northern England; Human Health and Social Work Activities
  541. "Simple and straightforward." Northern England; Human Health and Social Work Activities
  542. "You can't talk to anybody face to face, everything needs to be sent to a centre. I think that makes it less easy to use, as you can't talk to someone about business banking." Northern England; Education
  543. "Simple and secure online service, with friendly staff when on the phone." Southern England; Professional, Scientific and Technical Activities
  544. "Okay. The loan works." Northern England; Education
  545. "It's good enough for my needs." Southern England; Professional, Scientific and Technical Activities
  546. "Very good. If I have any questions, I can sort it out there and then, with no problem." Northern England; Education
  547. "I am happy enough with them. I don't find any fault with them." Northern Ireland; Education
  548. "I only joined them [recently] and the Business Manager was extremely helpful. It took a little while, but she was very supportive. I now have a debit card facility with Santander, which I didn't have with NatWest. Each time I transferred money from my business account to my current account they charged me 50p, and each time I paid in a cheque they charged me £1.20. That's why I changed. I was crediting my account online, myself, and was getting charged. In [many] years, I had no contact from the NatWest business account team." Southern England; Human Health and Social Work Activities
  549. "They are okay." Southern England; Arts, Entertainment and Recreation
  550. "They tend to provide a good service, in terms of the fact that it's free." Southern England; Arts, Entertainment and Recreation
  551. "The difficulty is that they don't offer service to a business in branch. I can't lodge cash over the counter. It has to be put in an envelope and put in a drop box, which I find very difficult." Northern Ireland; Arts, Entertainment and Recreation
  552. "Very good for general banking." Northern Ireland; Arts, Entertainment and Recreation
  553. "Adequate." Northern England; Other Service Activities
  554. "Adequate." Northern England; Other Service Activities
  555. "They're adequate." Northern England; Other Service Activities
  556. "It's easy because it's local." Northern England; Real Estate Activities
  557. "Adequate." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  558. "It is good for basic banking services, but not for additional services [that are] required." Wales; Professional, Scientific and Technical Activities
  559. "Okay. I'm fine with the service." Northern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
  560. "I use them because it's charge-free for businesses, and I'm not charged for banking." Southern England; Construction
  561. "Very satisfied." Wales; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  562. "They 're very efficient in what they do." Northern England; Other Service Activities
  563. "I would say it takes two to tango depending on how both parties are behaving I suppose. It means I always keep a good check of my comings and goings and if something was wrong, I would let them know. The reason why I'm with Santander for small businesses is there's no bank charge, if you stay within certain cash or cheque transactions." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  564. "Overall, quite satisfactory." Northern England; Transportation and storage
  565. "I have very little dealings with them apart from paying in cheques. They have nothing to offer me. Paying in cheques and transferring money out into another savings account is all we use them for. They do what they say they'll do. I have no grumbles. The service that they provide is adequate for my needs." Southern England; Arts, Entertainment and Recreation
  566. "Its very good, because I get free banking provided I do not go overdrawn." Southern England; Professional, Scientific and Technical Activities
  567. "Satisfactory. Satisfied." Wales; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  568. "No personal service whatsoever." Wales; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  569. "Efficient." Northern Ireland; Professional, Scientific and Technical Activities