NatWest For Sole Trader

Business Current Account

Overall Score Attribute Scores Number of Ratings
59%
  • Fair & Clear
  • Value
  • Tailored
  • Available
  • Informative
Average score based on 504 ratings

Products and Services

Product or Service Scores Number of Ratings
Credit Card
Based on 233 ratings
General Business Support
Based on 110 ratings
Loan
Based on 80 ratings
Merchant Services
Based on 54 ratings
Payment & Transaction Services
Based on 26 ratings
Foreign Currency Services
Based on 22 ratings
Commercial Mortgage
Based on 17 ratings
Invoice Finance
Based on 2 ratings
Deposit or Investment Account
Based on 122 ratings
Insurance
Based on 46 ratings
Asset Finance
Based on 2 ratings

Credit Approachability

Overall Score Number of Ratings
We asked anyone who had approached the bank in the last 12 months (informally or formally) to discuss taking out a loan, overdraft or other form of credit – regardless of the outcome – and how satisfied they were with the way the bank handled this.
Based on 78 ratings

All Comments for Selected Business Size

  1. "Very good, because I used the website, then I changed to the branch one and [I've been] with them for many years." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  2. "It's alright. It does the job." Northern England; Construction
  3. "They're just there to make money. They don't take into account how long the customers [have] been with them." Southern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
  4. "It's adequate." Southern England; Information and Communication
  5. "The service is very good." Wales; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  6. "They provide an efficient service and are always very helpful. The only problem is their business charges, which I find to be very high." Southern England; Other Service Activities
  7. "It's practical. Never had any problems with them." Southern England; Agriculture, Forestry and Fishing
  8. "Very, very good." Southern England; Transportation and storage
  9. "Adequate for our requirements." Southern England; Arts, Entertainment and Recreation
  10. "It has become a remote service. They are just trying to get money out of me." Northern England; Information and Communication
  11. "They are not focused on the needs of small businesses, especially those of the self-employed." Northern England; Construction
  12. "It's all the same. It's hard to get finance but we have a good relationship with our bank manager." Southern England; Agriculture, Forestry and Fishing
  13. "I'm happy with it. Had no problems with it." Southern England; Education
  14. "They are alright as banks go." Northern England; Construction
  15. "They do what I expect them to do as a business banking provider." Southern England; Construction
  16. "They are good. They have helped me in good and bad times." Wales; Agriculture, Forestry and Fishing
  17. "Good." Northern England; Arts, Entertainment and Recreation
  18. "Just that their services are good. Nothing else." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  19. "It's good, as I don't have any problems." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  20. "Very good service overall." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  21. "It is a fine service." Northern Ireland; Information and Communication
  22. "They are adequate." Southern England; Human Health and Social Work Activities
  23. "The Internet banking is fine, but in branch is disappointing because of the service." Northern England; Construction
  24. "Poor because they have got rid of the local banker and moved me to the call centre who don't even know me." Southern England; Real Estate Activities
  25. "It's appalling." Southern England; Professional, Scientific and Technical Activities
  26. "Average." Southern England; Financial and Insurance Activities
  27. "It's adequate. Not good, not bad. They just do what I want them to. That's it." Southern England; Transportation and storage
  28. "Very good and happy with them." Southern England; Other Service Activities
  29. "It could be better. Every now and again they speak about various things to me, but I don't think they are very personal." Southern England; Construction
  30. "It adheres to everything I want and need them to do." Wales; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
  31. "It's very good." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  32. "Generally speaking they are pretty good." Northern England; Human Health and Social Work Activities
  33. "[They're] satisfactory with whatever I need from them." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  34. "Rubbish. That's it." Southern England; Human Health and Social Work Activities
  35. "I don’t receive anything from them for my business." Southern England; Other Service Activities
  36. "The service is basic." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  37. "It does what I want from it." Northern England; Construction
  38. "I don’t get a service, I just have the streamline machine and if I hadn’t been recommended by the federation of small businesses I wouldn’t have had it anyway. I would have had it through Barclays." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  39. "It's easy and competent and does the job." Northern England; Information and Communication
  40. "Poor and banking charges are too high. Poor customer service." Northern England; Other Service Activities
  41. "First class." Northern England; Transportation and storage
  42. "It is very good, because they are efficient when I need them." Southern England; Transportation and storage
  43. "Excellent. I get a phone call about twice a year just to check everything is going okay. Other than that I don't really have any dealing with them." Northern England; Financial and Insurance Activities
  44. "The banking services from NatWest are excellent." Northern England; Arts, Entertainment and Recreation
  45. "I use the bank account for paying in cheques or electronic payments." Northern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
  46. "Yes, it was alright." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  47. "Very good. They're just good to deal with." Northern England; Human Health and Social Work Activities
  48. "It's expensive." Northern England; Construction
  49. "I am loyal, so I stay with them as I have been with them a long time." Southern England; Human Health and Social Work Activities
  50. "Adequate. They do what I want them to do." Northern England; Construction
  51. "I have not [had] any problems." Southern England; Manufacturing
  52. "They are fine. Always there to help. My experience has been positive to date." Northern England; Arts, Entertainment and Recreation
  53. "My needs are very basic so the service is very basic. Don't see them very often, only met them once or twice but do not need them. I...do not need loans." Wales; Professional, Scientific and Technical Activities
  54. "It has become very bureaucratic. The service is no longer personal." Southern England; Transportation and storage
  55. "It's suitable for my needs." Northern England; Other Service Activities
  56. "Satisfactory, but that's really because we're a small business." Wales; Professional, Scientific and Technical Activities
  57. "They have been very helpful. They give you a hand if you need them and there is always someone there." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  58. "I find the service from my bank average." Southern England; Professional, Scientific and Technical Activities
  59. "I've always been satisfied. There is always someone there to listen. If you want advice they are very obliging." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  60. "They're always very helpful." Southern England; Accommodation and Food Service Activities
  61. "They give me no preferential treatment." Southern England; Construction
  62. "I have always been very satisfied with them." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  63. "Not very efficient." Northern England; Other Service Activities
  64. "On a normal day to day basis, to me they don't even exist." Northern England; Administrative and Support Service Activities
  65. "They are reasonably efficient. Lacking in communication." Southern England; Real Estate Activities
  66. "It's quite good." Southern England; Accommodation and Food Service Activities
  67. "Too faceless." Southern England; Manufacturing
  68. "I am pleased with the services offered." Northern England; Professional, Scientific and Technical Activities
  69. "I do not deal much with my bank. I only visit my bank once or twice a month." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  70. "They helped us now that the business is established, but did not want to at first." Southern England; Agriculture, Forestry and Fishing
  71. "They have consistent services and are easy to work with." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  72. "The service is adequate." Southern England; Accommodation and Food Service Activities
  73. "I find them prompt and excellent and polite." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  74. "I would say I just don’t really recommend them. They are not very helpful, it really depends who you get on the end of the phone because you can get a different service from different people. I find some unhelpful and arrogant and some can be really helpful, but I can only think of one in all the years I’ve been with them that has been like that." Southern England; Other Service Activities
  75. "Very poor service and they have no interest in clients." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  76. "The service is adequate." Northern England; Accommodation and Food Service Activities
  77. "Very basic but satisfactory." Southern England; Other Service Activities
  78. "It's adequate." Southern England; Human Health and Social Work Activities
  79. "Very approachable." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  80. "They offer very little personal communication." Southern England; Administrative and Support Service Activities
  81. "I feel NatWest have no interest in my business. I am very small and don't have a huge financial turnover. They just do what I ask and no more. I had a problem with them last month and they were very dismissive. They didn't want to know." Northern England; Human Health and Social Work Activities
  82. "[It's] non-existent." Northern England; Arts, Entertainment and Recreation
  83. "NatWest Business Centre is very good. They follow their instructions and do what I say." Southern England; Construction
  84. "[They're] poor. I have had the account a long time and used to be able to deal with the same person every time [I] contacted the bank. Now it's a different person every time. The personal service is bad now." Northern England; Construction
  85. "It's nothing special. They don't do anything outstanding. I would really recommend them to anyone." Northern England; Construction
  86. "[It's] average." Northern England; Manufacturing
  87. "They offer an efficient service." Northern England; Education
  88. "They are not overly helpful but [I] have been with them for years so their service is satisfactory." Southern England; Arts, Entertainment and Recreation
  89. "Adequate. Very basic banking service we use." Southern England; Human Health and Social Work Activities
  90. "[There is a] steady and consistent service but not dynamic." Northern England; Professional, Scientific and Technical Activities
  91. "It's [the] good service of NatWest. One problem is the charges on banks and depositing cash." Wales; Transportation and storage
  92. "It's okay." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  93. "They're good. They listen to what I want. That's it." Southern England; Manufacturing
  94. "[It's] too expensive." Southern England; Transportation and storage
  95. "They don't ever contact us." Southern England; Manufacturing
  96. "I find them very proficient and friendly." Southern England; Professional, Scientific and Technical Activities
  97. "I think they are efficient and do what I need them to do." Northern England; Human Health and Social Work Activities
  98. "The service is average." Northern England; Construction
  99. "They clean us out with their charges." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  100. "[I'm] very pleased with them. [I] don't have any complaints." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  101. "[It's] efficient." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  102. "Any dealings I have [had] have been helpful, fast and efficient." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  103. "I am satisfied with the Internet side of the banking." Southern England; Manufacturing
  104. "It's just a bank card. That's it. I don't really use it." Southern England; Agriculture, Forestry and Fishing
  105. "[They're] very supportive and they treat you like a person rather than a business." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  106. "Not satisfactory because their charges are very high and it's hard to get there as they are in the city centre and it is difficult to park there." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  107. "[They're] adequate." Southern England; Other Service Activities
  108. "Support via third party and they have always done the transactions properly." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  109. "They've just been very helpful." Southern England; Transportation and storage
  110. "[They're] very, very good and very helpful." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  111. "Friendly and willing to help. Very good at explaining things." Northern England; Accommodation and Food Service Activities
  112. "[It's] quite good, as [expected] of any other bank." Southern England; Manufacturing
  113. "Very easy to deal with, deal with enquiries quickly." Northern England; Transportation and storage
  114. "[They're] very helpful. They're accessible when you need to get hold of an account manager." Southern England; Construction
  115. "They are daylight robbers." Southern England; Other Service Activities
  116. "It's adequate." Southern England; Transportation and storage
  117. "It's very satisfactory." Southern England; Transportation and storage
  118. "[It's] adequate for a small business." Northern England; Other Service Activities
  119. "I don’t have any contact with them so they don’t offer me any new services." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  120. "[It's] a good service and acceptable." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  121. "[They're] adequate [but] not very good with the dollar account." Northern England; Manufacturing
  122. "Every time you hear from them [it] is when they tell you that your overdraft is due." Wales; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  123. "I have always received a good service from my bank. When I have a query, they are cooperative." Northern England; Agriculture, Forestry and Fishing
  124. "It's acceptable." Northern England; Human Health and Social Work Activities
  125. "[They're] fair without being outstanding." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  126. "We don't get any information. We have to ask everything every time." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  127. "It's adequate. That's it." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  128. "They keep me up to date." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  129. "They are okay when you've got plenty of money but when you need a bit of help or [are] struggling, they are not very helpful." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  130. "[They're] okay." Northern England; Other Service Activities
  131. "They have been okay over the years." Southern England; Construction
  132. "I find NatWest to be extremely efficient." Southern England; Professional, Scientific and Technical Activities
  133. "Not satisfactory. Too many little issues that are not dealt in a professional way." Southern England; Manufacturing
  134. "[They're] very supportive and very helpful." Northern England; Professional, Scientific and Technical Activities
  135. "They are adequate." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  136. "It's satisfactory. [There's] no reason to leave." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  137. "[They're] very good." Northern England; Information and Communication
  138. "[They're] easily accessible. [They provide] free business banking. [I'm] very satisfied with them." Southern England; Information and Communication
  139. "[They're] fine and not bad." Southern England; Arts, Entertainment and Recreation
  140. "They are very thorough." Wales; Construction
  141. "I think the service is very good and the staff are very approachable." Southern England; Education
  142. "They have provided me with a very good service over [many] years." Northern England; Education
  143. "Basic but efficient, because they don't give me any extras." Northern England; Other Service Activities
  144. "Business banking has been satisfactory. Personal banking has not." Northern England; Other Service Activities
  145. "They are helpful and give an efficient service." Southern England; Accommodation and Food Service Activities
  146. "It's okay. They do what they are supposed to do." Southern England; Professional, Scientific and Technical Activities
  147. "Not very good." Northern England; Construction
  148. "It was free the last two years. Now they charge and I think it's expensive and if there was a branch of a free bank locally I would change, simply because we are on a very tight budget and even £20 a month makes a difference." Southern England; Arts, Entertainment and Recreation
  149. "Good. Never had a problem, never compared with any bank." Southern England; Construction
  150. "It's a solid bank, they look after me." Southern England; Accommodation and Food Service Activities
  151. "They are easy to get in touch with and they don't make mistakes." Northern England; Financial and Insurance Activities
  152. "It provides adequate service for my needs." Southern England; Financial and Insurance Activities
  153. "It is a satisfactory and adequate service." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  154. "Services are adequate and staff are below par." Northern England; Transportation and storage
  155. "Very good service. Always there at the end of the phone if you need them." Southern England; Agriculture, Forestry and Fishing
  156. "Minimal service." Wales; Professional, Scientific and Technical Activities
  157. "It is just satisfactory for me." Northern Ireland; Financial and Insurance Activities
  158. "It's fine. They only provide [a] credit card." Scotland; Arts, Entertainment and Recreation
  159. "They are ten times better than Barclays." Southern England; Agriculture, Forestry and Fishing
  160. "Excellent." Wales; Construction
  161. "They are okay." Southern England; Professional, Scientific and Technical Activities
  162. "I don’t find them very proactive." Southern England; Arts, Entertainment and Recreation
  163. "NatWest is as bad as everyone else and I stuck with them as no need to change." Southern England; Transportation and storage
  164. "[It's] perfectly acceptable." Northern England; Information and Communication
  165. "We receive a comprehensive service. They do what we ask them to do." Northern England; Information and Communication
  166. "Seems to be good but is expensive." Southern England; Arts, Entertainment and Recreation
  167. "I think they're pretty okay." Southern England; Information and Communication
  168. "I would probably say, 'Ask someone else' unless they are a sole trader like I am, in which case I would say it is good." Southern England; Professional, Scientific and Technical Activities
  169. "The business is fine but they don't contact me." Southern England; Human Health and Social Work Activities
  170. "I was happy but over the last year the financial services were telling them they can no longer help small businesses and we don’t have our own manager or financial advisor, so it's become very difficult." Northern England; Accommodation and Food Service Activities
  171. "I haven't had a lot to do. I haven't had any problems and I haven't used many of their facilities." Northern England; Accommodation and Food Service Activities
  172. "I am more than happy with the service. I have been with them for a long time. I would recommend them to anyone." Southern England; Construction
  173. "Moderately efficient, rather passive." Wales; Information and Communication
  174. "Efficient and reliable. I've never had problems with them. They have always performed to my expectations." Northern England; Information and Communication
  175. "They are listening. When I ask, they deliver." Southern England; Arts, Entertainment and Recreation
  176. "NatWest are not sufficiently interested in your business." Northern England; Transportation and storage
  177. "Basic but well organised and meets your needs." Southern England; Real Estate Activities
  178. "It does what it says it will." Southern England; Manufacturing
  179. "Satisfactory. There are good and bad parts." Northern England; Construction
  180. "Quite poor. Customer service could be improved. That's it." Northern England; Professional, Scientific and Technical Activities
  181. "Non-existent." Southern England; Information and Communication
  182. "Not very good." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  183. "If I ever need them, they are there for me." Northern England; Construction
  184. "Adequate." Northern England; Information and Communication
  185. "Very helpful and instant." Southern England; Accommodation and Food Service Activities
  186. "Okay, nothing special." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  187. "A very excellent local service." Northern England; Other Service Activities
  188. "Excellent. They have been very good. I have been with them for 30 odd years." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  189. "Currently, it is a bit hands off. There used to be more support from local branches." Northern England; Construction
  190. "They are extremely good." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  191. "They are okay. We don’t have any problems." Northern England; Construction
  192. "Give out an excellent service. Also, I feel you can get hold of them quickly and you can always speak to someone with good English." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  193. "The entire banking system are crooks." Southern England; Professional, Scientific and Technical Activities
  194. "It's a good bank and I have not had any problems with them." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  195. "They do what I want them to do." Northern England; Human Health and Social Work Activities
  196. "It's just about average." Southern England; Transportation and storage
  197. "Adequate." Southern England; Construction
  198. "[It's] poor, inconsistent and [a] poor relationship [with] management." Southern England; Administrative and Support Service Activities
  199. "Supportive. They always listen when I want to talk to them." Southern England; Professional, Scientific and Technical Activities
  200. "They give you as little support as they can manage." Southern England; Arts, Entertainment and Recreation
  201. "NatWest is satisfactory." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  202. "They don't do very much for me." Southern England; Professional, Scientific and Technical Activities
  203. "I get what I need from them. The service is good." Southern England; Financial and Insurance Activities
  204. "The service provided is adequate. I do most of my banking online. I rarely have cause to contact the bank." Southern England; Human Health and Social Work Activities
  205. "It's adequate, not specifically problematic and they're not particularly proactive." Northern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
  206. "It is okay for a very basic service. In general everything is going electronic, some people may want to see people face-to-face dealing with them and there are not enough tills open and can take a while to see someone." Southern England; Professional, Scientific and Technical Activities
  207. "[It's] adequate. I have not had any actual problems, but I have not had any dealings to have a problem. The charges could be lower, and the interest on credit should be more than zero." Northern England; Professional, Scientific and Technical Activities
  208. "They are okay." Northern England; Information and Communication
  209. "Other than taking money they don't do anything." Northern England; Construction
  210. "They give an average standard service." Southern England; Manufacturing
  211. "[I'm] just very happy with their service." Southern England; Construction
  212. "I would most certainly recommend NatWest." Northern England; Construction
  213. "I would say NatWest are under obligation and that they are a good solid bank to deal with, unfortunately they are owned by RBS which has massive problems. In other words if NatWest could stand alone again, they would regain all their credibility." Southern England; Agriculture, Forestry and Fishing
  214. "[They're] not very good. I have been with them for [many] years and for no good business reason they wanted to stop my overdraft." Southern England; Transportation and storage
  215. "Very efficient and quick." Southern England; Construction
  216. "I have had no need of banking services, but am aware that more is available." Southern England; Professional, Scientific and Technical Activities
  217. "[It's] first class." Southern England; Professional, Scientific and Technical Activities
  218. "They are helpful and pretty good." Southern England; Construction
  219. "I find it reasonable, but haven't deal with anyone else, so there's nothing to compare them with" Southern England; Manufacturing
  220. "They are excellent and we bank online, which is a good service." Southern England; Arts, Entertainment and Recreation
  221. "Good, helpful and timely service." Southern England; Financial and Insurance Activities
  222. "I'd happily recommend their service, it [has] been flawless." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  223. "Very poor. They have closed a busy local branch, they didn’t notice complaints that we had made." Southern England; Financial and Insurance Activities
  224. "They are friendly and helpful. [They're] willing to discuss any problems like an overdraft or of [a] business nature." Southern England; Construction
  225. "[It's] hassle free. I find a lot of banks want to make you jump through hoops, and whenever we use NatWest it's just easy." Southern England; Other Service Activities
  226. "[It's] adequate. It does what it says on the package, but like all bank they don’t go out of their way for you." Northern England; Other Service Activities
  227. "[They're] the same as any other bank I expect." Northern England; Professional, Scientific and Technical Activities
  228. "They have done what I wanted them to do, nothing more." Southern England; Administrative and Support Service Activities
  229. "[It's] sad, they seem to have lost the track in small businesses. They are no longer interested." Northern England; Arts, Entertainment and Recreation
  230. "[They're] crap, rubbish, not very good. The bank that likes to say no." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  231. "[They're] friendly and efficient." Northern England; Real Estate Activities
  232. "I've had limited usage of the bank, but I'm happy with them." Wales; Arts, Entertainment and Recreation
  233. "It's competent, and has not yet caused any problems." Northern England; Information and Communication
  234. "[It's] very effective and consistent." Southern England; Professional, Scientific and Technical Activities
  235. "Well I've had no hassle with them, but they don't promote. I hardly really hear from them and they don't give me no business advice." Northern England; Arts, Entertainment and Recreation
  236. "[It's] very good and prompt." Southern England; Manufacturing
  237. "No cause for complaints." Southern England; Information and Communication
  238. "Abysmal, you can never speak to the same person, you have to call the call centre and always speak to [a] different person. They always give you a different answer and you can't go into the branch to get any assistance, they only offer assistance to personal bankers." Northern England; Professional, Scientific and Technical Activities
  239. "I would call the service fair because I can speak to a bank manager which is positive." Southern England; Agriculture, Forestry and Fishing
  240. "It works but it's expensive." Southern England; Arts, Entertainment and Recreation
  241. "Quite good but not very good in lending money." Northern England; Construction
  242. "The communication is easy. Can get to someone on the phone straight away. The support is good. We never have a problem with them." Northern England; Other Service Activities
  243. "Very good. We had good advice in the past." Northern England; Agriculture, Forestry and Fishing
  244. "Very helpful, easy to contact and providing a good service." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  245. "Very good. Helpful. They help me out." Northern Ireland; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  246. "I don't really do much with the bank as I only just use it to deposit cheques." Wales; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  247. "Lacklustre. It's poor." Northern England; Professional, Scientific and Technical Activities
  248. "Full of promises. Rarely delivers and expensive charges." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  249. "It's a bog standard, fairly competent bank." Northern England; Other Service Activities
  250. "Efficient, professional, friendly and approachable." Southern England; Construction
  251. "Non-existent." Southern England; Transportation and storage
  252. "Very, very poor. About two years ago everyone had their own business managers and now it's a team, so you're speaking to someone that doesn't know anything about you or your history at all. I have been with them since I was [young] and it was very good until about ten years ago. I wouldn't recommend them to anyone, ever. A very poor, unsatisfactory service." Southern England; Agriculture, Forestry and Fishing
  253. "They are very helpful." Northern England; Education
  254. "I would say they're very helpful and everything I've asked for I've always received." Northern England; Transportation and storage
  255. "Flexible, responsive and responsible." Northern England; Education
  256. "It's okay. Nothing wrong with it." Northern England; Construction
  257. "They perform okay." Northern England; Professional, Scientific and Technical Activities
  258. "The service is not as personable as the personal banking part of the organisation. It is not a bespoke service. The products are just standard commercial services. However its services are satisfactory for my requirements" Southern England; Professional, Scientific and Technical Activities
  259. "It is pretty good and [I'm] quite satisfied with it." Northern England; Other Service Activities
  260. "[They] keep shutting branches, all these banks." Northern England; Agriculture, Forestry and Fishing
  261. "It's good, [I've] never compared it with anyone else really, but it services my needs." Northern England; Agriculture, Forestry and Fishing
  262. "It's okay, things work okay." Southern England; Transportation and storage
  263. "Their service is adequate." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  264. "It is very good." Northern England; Construction
  265. "They are working alright." Southern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
  266. "Adequate." Northern England; Other Service Activities
  267. "Competent and discrete." Northern England; Construction
  268. "Acceptable. That's it." Southern England; Construction
  269. "We've been banking with them for so long and everything's setup and easy." Southern England; Construction
  270. "Not applicable, I cannot answer this question." Northern England; Construction
  271. "They're fine. I get everything I need from them." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  272. "Very good and useful service. [They're] very accommodating. Even for deposits, they reduce your time in queue, give you an envelope, little things like that." Northern England; Arts, Entertainment and Recreation
  273. "Very fair and very good." Northern England; Manufacturing
  274. "It satisfies my needs for my business." Northern England; Construction
  275. "[They've] always been very good. I've banked with NatWest since I was young and I've never had any problems. They always help me out if I need help." Southern England; Construction
  276. "Not very good. [It would be] very helpful to have someone to give constructive help." Southern England; Real Estate Activities
  277. "Good service." Wales; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  278. "I think they are fine but [I] could use [them] more often than I do." Southern England; Other Service Activities
  279. "[They are] very good, quick and [have] great communication skills." Northern England; Construction
  280. "Fine. [I've] not had any problems with them, just the charges." Northern England; Construction
  281. "Centralised. I just feel like there is no personal service any more." Southern England; Construction
  282. "I have received a very good service with no problems." Northern England; Manufacturing
  283. "They're happy to have your money in the bank but never help you with anything. They don't tell you anything about interest rates." Southern England; Construction
  284. "Disgraceful." Southern England; Construction
  285. "Purely a private account with NatWest. [I] don't use NatWest any more because they overcharge." Southern England; Construction
  286. "Fine." Southern England; Construction
  287. "It is terrible. They [stopped] my overdraft when I wanted to pay it off as a loan." Northern England; Construction
  288. "Satisfactory, that's it." Northern England; Human Health and Social Work Activities
  289. "It's fine to be honest. I don't have any problems with them, and that's all I want." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  290. "It's okay. It's a bank. We just pay money in and take money out." Southern England; Other Service Activities
  291. "Very poor. Lack of personal communication [and] no interest." Southern England; Real Estate Activities
  292. "I would say it is satisfactory. [I] would not say it is excellent, but satisfactory." Southern England; Other Service Activities
  293. "Excellent." Southern England; Administrative and Support Service Activities
  294. "The service is fair, not great. They can do more to help small businesses." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  295. "It is expensive. The fees are stupid." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  296. "Unproblematic." Northern England; Agriculture, Forestry and Fishing
  297. "It has been fairly good until they withdrew our overdraft facility." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  298. "A necessary evil." Southern England; Arts, Entertainment and Recreation
  299. "No contact with them at all." Southern England; Transportation and storage
  300. "They've supported me throughout everything. They provide a fair service for what my business is. My business isn't rocket science and they're doing as good a job as any." Southern England; Transportation and storage
  301. "Excellent." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  302. "It does the job." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  303. "They look after my money, that's all. I have nothing else to say about them." Southern England; Transportation and storage
  304. "Everything is done online. [We] don't go into [the] branch or telephone them. We use NatWest bankline, which is a corporate service." Southern England; Other Service Activities
  305. "Usage is [minimal]. [An] average service." Northern England; Other Service Activities
  306. "I have no problems with them." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  307. "Okay. It's a bank, it's efficient." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  308. "Fine." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  309. "Pretty poor. Bank charges are terrible. I only use [it] to put cheques in, and each time the bank charges escalate." Southern England; Manufacturing
  310. "Just adequate, because it's no more or no less." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  311. "It's been good when I've needed it, but I've rarely needed it." Northern England; Information and Communication
  312. "[They] could do more [by] helping with banking problems." Northern England; Accommodation and Food Service Activities
  313. "The bank manager seemed distracted. Poor customer service. Very unprofessional, although it could just be the staff at that one branch." Southern England; Information and Communication
  314. "Very good. I just find it very good." Wales; Information and Communication
  315. "The way I've been dealt with, in general, as a company has been very poor." Southern England; Accommodation and Food Service Activities
  316. "Good clarity." Southern England; Accommodation and Food Service Activities
  317. "Fantastic, [I] can't fault it." Northern England; Professional, Scientific and Technical Activities
  318. "Very good. Again, [I've] never had any problem with transactions or anything." Wales; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  319. "Adequate service I receive." Northern England; Arts, Entertainment and Recreation
  320. "They are expensive. My account is [many] years old, and it has always been in the red. I continuously pay charges." Northern England; Professional, Scientific and Technical Activities
  321. "It is very poor, very slow and [they] lost [my] paperwork." Southern England; Professional, Scientific and Technical Activities
  322. "Again, satisfactory. They do what I need them to do." Southern England; Administrative and Support Service Activities
  323. "They offer good support, and the business managers are good." Northern England; Arts, Entertainment and Recreation
  324. "It does what I ask [it] to do, but I don't ask very much." Southern England; Professional, Scientific and Technical Activities
  325. "There's no support. The local branch are brilliant. There seems to be no business manager in the area, no one to answer any queries of business nature. I feel like they really couldn't be bothered to help me. [I'm] not at all happy." Southern England; Information and Communication
  326. "Improving. We had a row with them some time ago and they couldn't recognise when someone...had been taken off the account...They did give us some compensation, but it's annoying when these things happen." Northern England; Real Estate Activities
  327. "Adequate, but I know they're trying to spin the division off and they're not investing in their facilities for small businesses." Southern England; Financial and Insurance Activities
  328. "They don't give me [any] particular benefit or good service." Northern England; Financial and Insurance Activities
  329. "Average." Southern England; Arts, Entertainment and Recreation
  330. "Fair, I am considering moving." Northern England; Manufacturing
  331. "It's okay." Scotland; Arts, Entertainment and Recreation
  332. "Good." Northern England; Real Estate Activities
  333. "Predatory. They are much more interested in making profit for themselves than providing a service." Southern England; Arts, Entertainment and Recreation
  334. "They're fine. I've had no trouble with them." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  335. "The service received from NatWest is very good and efficient." Southern England; Arts, Entertainment and Recreation
  336. "It's fine and quick." Northern England; Information and Communication
  337. "Average." Northern England; Professional, Scientific and Technical Activities
  338. "In the past, [I] would have recommend[ed them], but currently [I] have reservations." Scotland; Arts, Entertainment and Recreation
  339. "It's okay, nothing spectacular but it's okay." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  340. "Very good when I need them, but not very proactive." Southern England; Financial and Insurance Activities
  341. "I have not had access to [my] business bank account for two and a half months. So, really, really bad." Northern England; Administrative and Support Service Activities
  342. "They are there when I need them." Southern England; Construction
  343. "Satisfactory." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  344. "A good service. They always send stuff to try and help me out. [They] try to help. What is annoying is when there are not enough people serving. Their account security is really good." Southern England; Construction
  345. "Painless!" Wales; Arts, Entertainment and Recreation
  346. "They are not wonderful but were, previously, very helpful." Southern England; Professional, Scientific and Technical Activities
  347. "I think that they are not as perfect as they used to be." Southern England; Transportation and storage
  348. "It's perfectly okay, but I don't put much pressure on them. It's a utility, it's just a current account. I don't make many demands of them." Wales; Human Health and Social Work Activities
  349. "Adequate." Southern England; Administrative and Support Service Activities
  350. "They are getting worse. Presumably because of all the trouble they've had. [I] used to have [a] small business adviser but, now, calls go up all the way to Manchester, [which] isn't very good." Southern England; Other Service Activities
  351. "It's good for the purposes I need it for." Northern England; Professional, Scientific and Technical Activities
  352. "They've been better this year. The two previous years have been worse because they asked me to pay my whole overdraft back." Northern England; Agriculture, Forestry and Fishing
  353. "Adequate. I don't have much contact with them." Southern England; Arts, Entertainment and Recreation
  354. "[I'm] quite happy with what they provide. [I'm] very satisfied with the support." Southern England; Manufacturing
  355. "It's adequate but I don't expect more from any other bank." Southern England; Arts, Entertainment and Recreation
  356. "Adequate." Southern England; Administrative and Support Service Activities
  357. "I just receive the very basic minimum service. I don't have a big requirement from them." Northern England; Professional, Scientific and Technical Activities
  358. "Adequate." Southern England; Financial and Insurance Activities
  359. "An absolute waste of time. There's just no logic in not having a branch near me. The nearest one is twenty miles away." Northern England; Human Health and Social Work Activities
  360. "Its adequate. They provide the banking service I need, which is a simple service." Southern England; Education
  361. "Good, yes, superb." Northern England; Education
  362. "Perfectly adequate. It could be a bit more proactive in that they show very little interest in my business. I never hear from my advisor." Southern England; Human Health and Social Work Activities
  363. "Adequate. Banking can always be improved and cheaper." Northern England; Accommodation and Food Service Activities
  364. "Overrated and overpriced. [The] charges I get just from paying in cheques and cash are ridiculous." Southern England; Education
  365. "I never hear from them. They are not chasing me for anything, they understand the independent nature of my business." Southern England; Human Health and Social Work Activities
  366. "If I need to call on them it's always very positive." Southern England; Human Health and Social Work Activities
  367. "[It's] convenient and easy." Scotland; Arts, Entertainment and Recreation
  368. "Very good, there's nothing particularly wrong with it." Wales; Information and Communication
  369. "Efficient and understanding." Southern England; Arts, Entertainment and Recreation
  370. "It is satisfactory and in a convenient position." Southern England; Financial and Insurance Activities
  371. "[They're] acceptable." Northern England; Construction
  372. "[I'm] quite happy and satisfied. They don't give me any grief." Southern England; Construction
  373. "[They are a] set of sharks." Northern England; Administrative and Support Service Activities
  374. "They are usually very consistent." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  375. "Perfectly serves my needs at present." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  376. "It's a good general [way of] running a bank account." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  377. "[It] gives me [everything] I want." Northern England; Manufacturing
  378. "[It's a] very good service." Southern England; Other Service Activities
  379. "Abysmal. I have had a lot of problems with them with the overdraft." Wales; Arts, Entertainment and Recreation
  380. "Very little really, except [that] it's there and it's safe." Northern England; Professional, Scientific and Technical Activities
  381. "It's very simple and straightforward and they do it well. It's a simple business with simple banking transactions, which I could [do] in the first two days I worked in the bank." Northern England; Arts, Entertainment and Recreation
  382. "[They're] non-personal and inconsiderate to the scale of our business, because it's so small. I suppose if we were a multi-million pound industry they'd pay more interest and be more considerate in the way they treat me." Southern England; Arts, Entertainment and Recreation
  383. "It's okay, because I'm doing only simple banking, not using any products, that's what I use it for. I'm happy with them." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  384. "No support for small businesses at all." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  385. "[They're] fine. I find them quite good, as they listen." Northern England; Manufacturing
  386. "I am quite happy that they leave me alone." Southern England; Arts, Entertainment and Recreation
  387. "Yes, [it's] absolutely fine. [I've had] no problems at all. [It's] just an account I use." Northern England; Arts, Entertainment and Recreation
  388. "Very good and supportive." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  389. "Satisfactory." Southern England; Accommodation and Food Service Activities
  390. "[I'm] quite satisfied with it." Southern England; Real Estate Activities
  391. "[They're] pretty good." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  392. "It is very poor." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  393. "The charges are a little bit too high for small businesses." Southern England; Other Service Activities
  394. "It varies from excellent to diabolical." Southern England; Real Estate Activities
  395. "They're always polite and courteous when you come in with a cheque. They don't [do] a lot for me." Southern England; Manufacturing
  396. "[They're] very personal. [They] do, actually, care about your business." Northern England; Arts, Entertainment and Recreation
  397. "[They're] pretty good. They are always there if you need them." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  398. "[They are] average. I don't really need any advice off them, and I don't get any advice off them." Southern England; Manufacturing
  399. "[It's] awful. In my branch there's one person serving and three people trying to get you to use a machine. I would prefer to use the till." Southern England; Other Service Activities
  400. "[There's] no face to face contact with [my] local business manager. [I] would like to hear from local branches more often." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  401. "[It] used to be more personal. Now, [it's a] much bigger business and not so easy to deal with." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  402. "I think the service provided is fine." Southern England; Construction
  403. "[I] had one or two little problems, but [mainly] good." Northern England; Transportation and storage
  404. "I think they have a very good approach to business banking." Southern England; Accommodation and Food Service Activities
  405. "Reasonable. They don't do financing, loans etc. Not like a good bank should." Southern England; Real Estate Activities
  406. "Friendly and efficient." Southern England; Other Service Activities
  407. "It is adequate." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  408. "Generally very satisfactory. The only downside is the interest on my business account. [I] don't see why they shouldn't pay interest to businesses." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  409. "[They are] marginal. Just about adequate, but they could be an awful lot better. [They] could communicate a lot more." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  410. "[I] don't get [any] service, really." Wales; Accommodation and Food Service Activities
  411. "Generally, pretty good. [I'm] very lucky. When I do have to go into the branch the staff are all very helpful." Southern England; Construction
  412. "Sufficient for our needs." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  413. "[It's] mediocre. [It's] just fine." Southern England; Agriculture, Forestry and Fishing
  414. "[It's] very good." Southern England; Agriculture, Forestry and Fishing
  415. "[They're] satisfactory. [They've] been very fair, so long as you have enough money. If you don't that's when you have problem." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  416. "Adequate. No problems. Equally they are there to make money out of me. Sometimes I am a little annoyed with the streamlined use of outside firms for compliance when you come to deal with credit cards. If you don't go along with it they have to charge for it, you can't win. I don't have a lot of faith in banks." Southern England; Agriculture, Forestry and Fishing
  417. "Fine. You know, very good." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  418. "Very bad. I've had more help from people other than my business manager." Southern England; Construction
  419. "Not satisfied." Southern England; Other Service Activities
  420. "Okay." Southern England; Construction
  421. "I don't need much. [It's] fine as it is." Southern England; Agriculture, Forestry and Fishing
  422. "Very good." Southern England; Construction
  423. "Available when I need it." Southern England; Construction
  424. "Satisfactory service." Northern England; Arts, Entertainment and Recreation
  425. "It is everything you need." Northern England; Other Service Activities
  426. "For my needs, [it's] absolutely fine." Southern England; Professional, Scientific and Technical Activities
  427. "Pretty good." Southern England; Arts, Entertainment and Recreation
  428. "It's a bank. We don't get services from banks. I just think banks are all similar to each other and they're in it for themselves, not interested in anything else." Southern England; Financial and Insurance Activities
  429. "It's satisfactory. They're efficient. If I have problems they sort them out quickly." Southern England; Professional, Scientific and Technical Activities
  430. "It was good. [It was] reasonably efficient." Southern England; Accommodation and Food Service Activities
  431. "I think the service they provide is very good." Wales; Agriculture, Forestry and Fishing
  432. "Adequate. Very difficult to get hold of somebody for advice. There is not a dedicated person who deals with them. [It] goes through answering machines." Northern England; Information and Communication
  433. "I am very happy with them." Southern England; Other Service Activities
  434. "Minimal. They do not provide much of a service." Southern England; Real Estate Activities
  435. "Rubbish." Southern England; Construction
  436. "Well, it's satisfactory. I don't need to go to them for anything other than normal banking." Northern England; Construction
  437. "Modest." Southern England; Construction
  438. "When they get it right it's adequate." Southern England; Arts, Entertainment and Recreation
  439. "They have basic banking transactions and that's all I need. If it would be much more complex I wouldn't like it." Southern England; Financial and Insurance Activities
  440. "Very good service." Southern England; Construction
  441. "I try to avoid them like the plague. They didn't provide me with the credit I was looking for." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  442. "It's very good." Northern England; Accommodation and Food Service Activities
  443. "Just as you'd expect." Northern England; Agriculture, Forestry and Fishing
  444. "Average service, overall." Southern England; Arts, Entertainment and Recreation
  445. "Very poor. Totally dissatisfied." Northern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
  446. "Satisfactory, basic business banking." Wales; Agriculture, Forestry and Fishing
  447. "It's neutral, neither good or poor. It's very bland really." Northern England; Other Service Activities
  448. "Adequate for the purpose, but expensive for what they do." Southern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
  449. "I get no help from my bank." Southern England; Arts, Entertainment and Recreation
  450. "Let's put it this way, I've no competition." Northern England; Real Estate Activities
  451. "Absolutely useless. No help at all." Northern England; Other Service Activities
  452. "They provide a public liability service, without hassle." Southern England; Construction
  453. "They provide the service I need." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  454. "They have been good and helpful, but I wish there was a bank closer to us, rather than having to go to the nearest town." Northern England; Manufacturing
  455. "They don't care." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  456. "They are all the same. It's okay." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  457. "Friendly and helpful." Southern England; Construction
  458. "The service is adequate and reliable, but lacks personal service." Southern England; Construction
  459. "They are very good to me." Wales; Construction
  460. "They meet my needs." Northern England; Other Service Activities
  461. "They are there when we need them." Southern England; Professional, Scientific and Technical Activities
  462. "They do what I need them to do." Southern England; Other Service Activities
  463. "They are okay for banking, but you might as well use a current account." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  464. "Poor quality in every way." Northern England; Construction
  465. "Efficient and reliable. Good opening hours." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  466. "It's basic and restricted. We're not able to [get] any finance with NatWest because of my I.V.A, so it's really restricted. We've had to go through another company that offers 6 month temporary loans. We have dealt with Iwoca, and they have been very easy to deal with. So, in some ways, the bank has missed out." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  467. "It's a poor service. We used to have a Business Manager, but it's all done on the phone these days." Northern England; Transportation and storage
  468. "We have been dealing with NatWest for [many] years, and [have] never felt the need to switch. We have always good managers who listen [to us]." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  469. "Very dissatisfied, they've got no thought for customers at all." Southern England; Transportation and storage
  470. "They are very friendly and helpful." Southern England; Transportation and storage
  471. "They're just ticking along. I don't hear from them, and they don't hear from me." Southern England; Transportation and storage
  472. "Well, it is adequate and minimal." Southern England; Professional, Scientific and Technical Activities
  473. "Very good service. I [have] had no problems, when I have been in touch." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  474. "They are appalling." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  475. "Very good. I have no issues or problems with them." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  476. "We use them for merchant services, those are first class. We never used them for anything else." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  477. "They don't really give a service, as such. I would advise people to have a look around at what's available first, because once you decide then you're stuck with them, getting a loan or what have you. It's just convenient for me, that's why I use them." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  478. "Ineffective, because they are not very personal. I don't have a Business Bank Manager to talk to at my local branch, and I would need to travel to see him." Southern England; Transportation and storage
  479. "Good." Wales; Accommodation and Food Service Activities
  480. "They give me everything I need." Northern England; Arts, Entertainment and Recreation
  481. "Well you know, it's all done online [so] I'm not sure there is a service there. I think they charge for stuff that should be free." Southern England; Real Estate Activities
  482. "They are very good." Southern England; Information and Communication
  483. "They're satisfactory." Northern England; Information and Communication
  484. "Fine." Southern England; Information and Communication
  485. "Passive." Southern England; Information and Communication
  486. "Not that bad, although not the best for business." Southern England; Professional, Scientific and Technical Activities
  487. "Accessible, but not always friendly." Southern England; Other Service Activities
  488. "I would recommend." Southern England; Arts, Entertainment and Recreation
  489. "They're unhelpful, negligent, lack of communication, they would only be interest in me if I was bring in some money." Scotland; Information and Communication
  490. "It's an easy service to use. I have not had any problems in my experience." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  491. "They're steady and reliable." Southern England; Information and Communication
  492. "Efficient." Northern England; Real Estate Activities
  493. "They are generally, fairly acceptable." Northern England; Real Estate Activities
  494. "Adequate." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  495. "Very efficient." Southern England; Administrative and Support Service Activities
  496. "It is a service of complete and utter negligence and disinterest. They treat as if we are not there. We might be the next Coca Cola, but they ignore us." Northern England; Professional, Scientific and Technical Activities
  497. "As much and as little as my extremely moderate requirements demand." Northern England; Human Health and Social Work Activities
  498. "They're as good as any of the others." Southern England; Administrative and Support Service Activities
  499. "Overall very good, but relationship managers just don't work." Northern England; Professional, Scientific and Technical Activities
  500. "As good as you might expect." Southern England; Arts, Entertainment and Recreation
  501. "Not as advertised, and they are not as helpful as they make out." Northern England; Professional, Scientific and Technical Activities
  502. "It's good, it's improved lately." Northern England; Professional, Scientific and Technical Activities
  503. "Very helpful. They sit down and talk things over. They are pretty good." Southern England; Professional, Scientific and Technical Activities
  504. "Adequate. I don't really feel like we get a service from them - I equate service to something we get back from them, and we don't get anything like that from NatWest." Northern England; Other Service Activities
  505. "Appears to be quite efficient." Southern England; Professional, Scientific and Technical Activities
  506. "Friendly and down to earth." Southern England; Professional, Scientific and Technical Activities
  507. "Poor, in terms of everything." Southern England; Professional, Scientific and Technical Activities
  508. "When I needed to use them, they were very helpful and sorted out particular problems very well." Scotland; Professional, Scientific and Technical Activities
  509. "I want it to be accurate and hassle-free, and 99.9% of the time, it is." Northern England; Professional, Scientific and Technical Activities
  510. "At least I can go and talk to someone locally. Whether we get anything out of them is a different matter. Any expansion plans we must have done with our own money, which does restrict you a lot." Northern England; Professional, Scientific and Technical Activities
  511. "Extremely great. Good." Southern England; Arts, Entertainment and Recreation
  512. "Mediocre." Southern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
  513. "It's fine. It if rocks your boat, crack on then." Southern England; Construction
  514. "Friendly, helpful and efficient." Southern England; Information and Communication
  515. "Just non-existent. Failed to deliver what they promised." Northern England; Professional, Scientific and Technical Activities
  516. "I would say efficient, but unimaginative. I don't feel that they are supportive of SMEs. The funding for lending schemes that the government has introduced doesn't direct money into SMEs. It only benefits the mortgage business. They are now risk-averse. They won't lend anyone any money without personal guarantees and charges over personal debt." Southern England; Financial and Insurance Activities
  517. "I would say the NatWest services to small business [are] to be found wanting." Southern England; Construction
  518. "I'm satisfied." Southern England; Financial and Insurance Activities
  519. "They're just like most banks, so I have nothing, in particular, to say." Southern England; Financial and Insurance Activities
  520. "They do what is asked of them and provide a minimum service." Southern England; Professional, Scientific and Technical Activities
  521. "Adequate." Southern England; Professional, Scientific and Technical Activities
  522. "They're efficient and courteous. I do most of my own banking from my computer." Southern England; Administrative and Support Service Activities
  523. "No problems." Southern England; Transportation and storage
  524. "Professional, knowledgeable, helpful and friendly." Northern England; Information and Communication
  525. "Fairly friendly and efficient." Southern England; Arts, Entertainment and Recreation
  526. "I've had mixed feelings. It depends on the individual I'm dealing with, but generally easy to do business with." Southern England; Human Health and Social Work Activities
  527. "I have very little to do with them." Southern England; Education
  528. "The service is very good." Northern England; Human Health and Social Work Activities
  529. "It is excellent." Wales; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  530. "The level of service is as I would expect for a small business such as mine." Southern England; Other Service Activities
  531. "They are just a bank, basically. No problems with them." Northern England; Education
  532. "I think that they are reliable." Northern England; Education
  533. "I'd say they were easy to use and efficient." Southern England; Professional, Scientific and Technical Activities
  534. "There is a distinct lack of local assistance. You have to go further to deal with any overdraft or conversion into [a] loan." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  535. "I wouldn't recommend them, they've closed the local branch. I have never found them helpful, and they have fees on the account as well. I am about to move to another bank because of these issues." Southern England; Arts, Entertainment and Recreation
  536. "Generally very good." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  537. "I think they've treated me fairly. I've had disputes with them. It's hasn't been so bad where I had to sulk and go elsewhere. Somewhere between satisfactory and good. In a course of [many] years there have been a couple of high points. The bad things have always been sorted. I'm not always happy with the results and I do realise that my expectations have been too high." Southern England; Arts, Entertainment and Recreation
  538. "It provides everything I need it to." Northern England; Real Estate Activities
  539. "It suited us for a small business, simple transactions and we never asked for a loan, it might be different if we did." Southern England; Professional, Scientific and Technical Activities
  540. "They look after themselves. They don't look after business. I don't expect anything from them." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  541. "The particular branch I deal with is a fairly small local branch. They know me, and I find them pretty good, and the personal touch is important. I'm not saying it's the same in all branches but they have staff who've been there for quite a while. There's not the same high turnover you get [elsewhere]." Wales; Financial and Insurance Activities
  542. "Adequate but impersonal." Southern England; Arts, Entertainment and Recreation
  543. "Very professional and helpful. Whenever I've had a query, they've managed to resolve it quickly and to my satisfaction." Northern England; Real Estate Activities
  544. "Not very approachable, disinterested and un-supportive." Wales; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  545. "Support is very good from initial start of business. I would recommend them for 2-year free business banking." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  546. "Satisfactory under the circumstances." Southern England; Construction
  547. "Rubbish. They do not want to listen to me." Southern England; Construction
  548. "It's just adequate." Northern England; Construction
  549. "Satisfactory." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  550. "I say they were very good although they do change business account managers too often - you get used to one and they change! I can't even tell you who I've got now." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  551. "Reliable and competent." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  552. "All banks have become wary since the last recession, but giving that restraint the service has been good." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  553. "Absolutely faultless. I've been with them [many] years and never had a problem." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  554. "Complicated. I changed the status from sole trader to limited company and the changeover was a mess. They made promises they didn't keep." Northern England; Other Service Activities
  555. "Expensive." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  556. "It is a personal connection between the bank manager. It's not as good as it used to be." Wales; Agriculture, Forestry and Fishing
  557. "Very poor communication and hard to talk to your business manager." Southern England; Transportation and storage
  558. "Quite satisfactory." Southern England; Professional, Scientific and Technical Activities
  559. "They're supportive but it's become impersonal." Southern England; Administrative and Support Service Activities
  560. "Adequate for my needs." Southern England; Professional, Scientific and Technical Activities
  561. "Fine." Southern England; Other Service Activities
  562. "Good when they work." Southern England; Professional, Scientific and Technical Activities
  563. "Meets my requirements." Southern England; Construction
  564. "Good. [They've] always done alright to me. [They provide a] good service. When you go into the bank, you don't want bad service from them, the bank manager and that." Southern England; Agriculture, Forestry and Fishing