Lloyds Bank For Sole Trader

Business Current Account

Overall Score Attribute Scores Number of Ratings
59%
  • Fair & Clear
  • Value
  • Tailored
  • Available
  • Informative
Average score based on 450 ratings

Products and Services

Product or Service Scores Number of Ratings
Insurance
Based on 43 ratings
Invoice Finance
Based on 6 ratings
Credit Card
Based on 119 ratings
Loan
Based on 75 ratings
Merchant Services
Based on 40 ratings
Payment & Transaction Services
Based on 33 ratings
Deposit or Investment Account
Based on 87 ratings
General Business Support
Based on 68 ratings
Commercial Mortgage
Based on 22 ratings
Foreign Currency Services
Based on 19 ratings
Asset Finance
Based on 2 ratings
Interest Rate Hedging Instruments
Based on 2 ratings
International Trade Finance & Support
Based on 1 rating

Credit Approachability

Overall Score Number of Ratings
We asked anyone who had approached the bank in the last 12 months (informally or formally) to discuss taking out a loan, overdraft or other form of credit – regardless of the outcome – and how satisfied they were with the way the bank handled this.
Based on 77 ratings

All Comments for Selected Business Size

  1. "Their services are satisfactory." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  2. "It's fine. No problem at all." Wales; Construction
  3. "It is a fine bank. Not much else to say." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  4. "Basic but adequate." Northern England; Human Health and Social Work Activities
  5. "We've been very happy with the services provided. We've never had a problem or any issues to speak of." Northern England; Accommodation and Food Service Activities
  6. "We don't receive a service. They are just there to hold our money." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  7. "It's okay. It serves my purpose." Southern England; Financial and Insurance Activities
  8. "The service is good for the majority of the time." Northern England; Construction
  9. "Very professional." Southern England; Construction
  10. "I don't think they are that supportive. They judge you as a personal customer instead of a business." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  11. "Quite satisfactory as we get very little trouble." Southern England; Real Estate Activities
  12. "They are good as far as the Euro accounts and services they provide." Northern England; Transportation and storage
  13. "Personal business manager is excellent, but is being removed. They're going to put under a central system with no flexibility for small business liaison." Southern England; Construction
  14. "More than adequate for what I require." Northern England; Construction
  15. "The service is very good." Southern England; Construction
  16. "It's adequate. Not good, not bad. They just do what I want them to. That's it." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  17. "Adequate, because they do everything I need. I can't find any faults." Southern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
  18. "Very good so far." Southern England; Administrative and Support Service Activities
  19. "Very good service in terms of help extended in setting up the business." Southern England; Professional, Scientific and Technical Activities
  20. "Yes, very, very good, I would say first class." Wales; Construction
  21. "They provide a good service." Southern England; Professional, Scientific and Technical Activities
  22. "They help you when you are going up and then kick you when you are going down." Southern England; Arts, Entertainment and Recreation
  23. "They reluctantly agreed for me to have an overdraft facility. They put on the spin of being helpful, but they are not." Southern England; Professional, Scientific and Technical Activities
  24. "It's there if you need it." Southern England; Construction
  25. "Average." Southern England; Financial and Insurance Activities
  26. "Fine." Southern England; Financial and Insurance Activities
  27. "Exactly as I said for the others. Non-existent. No difference between one another. We split them because of the deposit insurance ceiling in case." Wales; Information and Communication
  28. "It's very poor." Northern England; Manufacturing
  29. "We don't get any phone calls from them what so ever." Northern England; Financial and Insurance Activities
  30. "Appalling service, I don’t even have a designated business manager. They just take your money and do not care." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  31. "It works for me, so it's okay." Northern England; Information and Communication
  32. "They are an adequate source for me to conduct my business." Southern England; Financial and Insurance Activities
  33. "Not very good." Northern England; Construction
  34. "They send me an invoice and I just pay it. I don't really have any service, they just take my money and that's it." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  35. "First class." Northern England; Transportation and storage
  36. "They are very flexible in terms of their tariffs and finance. Very encouraging in opening a business account." Southern England; Construction
  37. "Pretty good. Well, I think they are okay. They do what I want, always lend me the money I need. No reason to be unhappy with them." Southern England; Manufacturing
  38. "Similar to the other banks I use, and it seems efficient." Southern England; Professional, Scientific and Technical Activities
  39. "They have always been very good with their attitude and they are easy to talk to." Southern England; Transportation and storage
  40. "They provide a satisfactory service, but I do not like their modern methods." Scotland; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  41. "They are not very helpful." Northern England; Transportation and storage
  42. "It's quite a positive bank, not too bad." Scotland; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
  43. "They charge me for cheques and taking out cash and paying in cash. They would probably charge me for breathing if they could." Southern England; Manufacturing
  44. "They do help me a lot and I am very happy about the service." Northern England; Human Health and Social Work Activities
  45. "The service I receive is average." Southern England; Arts, Entertainment and Recreation
  46. "Remote and uninterested." Northern England; Professional, Scientific and Technical Activities
  47. "Totally indifferent to my needs." Southern England; Transportation and storage
  48. "They provide me general normal banking products." Northern England; Construction
  49. "They don't provide an individual to deal with you personally." Southern England; Administrative and Support Service Activities
  50. "I do not have many dealings with the bank. I find the service adequate." Southern England; Human Health and Social Work Activities
  51. "I feel they are very helpful and I receive a good service." Southern England; Construction
  52. "It's okay for day to day banking, but if you need help they're useless." Northern England; Information and Communication
  53. "Standard service is nothing special. Happy with all proceedings I have with them." Northern England; Construction
  54. "Put them all up against a wall and shoot them." Northern England; Construction
  55. "I'd say much the same as the other banks." Southern England; Transportation and storage
  56. "Fairly happy until they changed my bank manager." Southern England; Other Service Activities
  57. "It's satisfactory for my business." Southern England; Professional, Scientific and Technical Activities
  58. "I was unhappy with their services so decided to change banks." Southern England; Information and Communication
  59. "Good. Not bad. Didn't really help me. Couldn't get anything out like a loan or such to help me with my business." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  60. "[I have] one word, 'excellent'." Southern England; Construction
  61. "This service is adequate." Southern England; Professional, Scientific and Technical Activities
  62. "[They're] very good." Southern England; Arts, Entertainment and Recreation
  63. "It operates without any fuss. It's convenient for me because I do my private banking there." Northern England; Professional, Scientific and Technical Activities
  64. "A very good experience." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  65. "They are competent in getting what people need." Southern England; Professional, Scientific and Technical Activities
  66. "Clear and fast." Southern England; Education
  67. "The service they provide me is adequate." Southern England; Construction
  68. "They provide us with absolute minimum support and services." Northern England; Professional, Scientific and Technical Activities
  69. "It's no longer personal banking unless you have a turnover of £1 million or above." Southern England; Construction
  70. "Set up is awful, but after support is very good." Southern England; Information and Communication
  71. "Terrible. Lloyds does not care about its customers." Northern England; Arts, Entertainment and Recreation
  72. "They are pretty poor. They could be better." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  73. "Not very positive. It's basically to do with their high charges." Northern England; Agriculture, Forestry and Fishing
  74. "Very good." Northern England; Construction
  75. "It does everything I need it to do." Northern England; Administrative and Support Service Activities
  76. "They're okay. [They're] not brilliant." Northern England; Information and Communication
  77. "I'm quite satisfied with the service." Southern England; Accommodation and Food Service Activities
  78. "Satisfactory. I've had no queries but if I did, I could go into [the] branch and see a business advisor." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  79. "They are adequate although they don't do extra and have reasonable prices." Southern England; Human Health and Social Work Activities
  80. "[They're] adequate. [Able] to meet my requirements." Southern England; Professional, Scientific and Technical Activities
  81. "A good banking company. [I] would definitely recommend them to others." Southern England; Construction
  82. "[They] provide a level of service that I am satisfied with but then again my demands are very standard anyway." Southern England; Professional, Scientific and Technical Activities
  83. "[I'm] more than happy with the service that Lloyds gives us." Southern England; Human Health and Social Work Activities
  84. "It is okay because they are a bit expensive but their standard rate is okay." Southern England; Construction
  85. "[I've] been with them ever since they opened a branch in [location] and have never had any problems with them." Southern England; Construction
  86. "[It] does the job. That's it." Southern England; Education
  87. "They are friendly and understanding and very positive." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  88. "We are really happy but recently we have been told for small businesses, we won't have a personal or named account manager because it's too expensive. Our bank manager was exceptional and we had a good relationship with him." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  89. "It is fine." Wales; Education
  90. "[They're] very good. I only work on credit and that has always been good." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  91. "[They're] not very helpful if you want to extend your business or more money as at the moment, Lloyds hold the door and [are] not helping small businesses." Southern England; Accommodation and Food Service Activities
  92. "[They're] excellent. I can ring somebody night or day and ask a question and they are friendly and helpful." Northern England; Transportation and storage
  93. "[They're] honest and you can always go to them for something." Southern England; Professional, Scientific and Technical Activities
  94. "[They're] satisfactory." Southern England; Manufacturing
  95. "[They're] excellent. I have been self-employed since [date] and I can't grumble." Southern England; Construction
  96. "[They're] just about adequate." Northern England; Accommodation and Food Service Activities
  97. "It is just average. [It's the] same as other banks." Southern England; Professional, Scientific and Technical Activities
  98. "[There's] a good, supportive personal manager." Northern England; Education
  99. "It's just adequate for the size of the business that I have." Northern England; Arts, Entertainment and Recreation
  100. "[It's] satisfactory. It's handy. For example, they are open on Saturdays." Northern England; Professional, Scientific and Technical Activities
  101. "Lloyds is fine for small businesses. Always been good and helpful to us. Would recommend them." Southern England; Construction
  102. "They're not very personal when it comes to small business." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  103. "For the last ten years I have done everything with them online. I never really have any direct contact with them, so I would not be able to comment fully on the service." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  104. "Yes, just adequate." Southern England; Agriculture, Forestry and Fishing
  105. "[They're] terrible." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  106. "[They're] absolutely useless." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  107. "They are okay." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  108. "Basically, they are on a small scale with them. [They're] just looking after the money we have in the bank." Southern England; Construction
  109. "It does what it needs to and doesn’t do more than it should." Southern England; Construction
  110. "[They're] usually very satisfactory with odd exceptions. There have been occasional slip-ups." Southern England; Agriculture, Forestry and Fishing
  111. "They are efficient and always respond to your queries." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  112. "[You] receive a good basic service." Southern England; Real Estate Activities
  113. "[They're] excellent. If there's any problem, I can discuss it with them and there's no problem. That's it." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  114. "No complaints." Scotland; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  115. "The service is fine." Southern England; Real Estate Activities
  116. "[They're] poor [and] impossible to get hold of. [They] never know anything about my business. When I contact them [they're] disinterested, I would say." Southern England; Other Service Activities
  117. "They seem to be more interested in you as an individual as opposed to an account number." Scotland; Information and Communication
  118. "The service is distant, [not] face-to-face. [They're] never available to help [and] we're never able to speak to the manager." Wales; Professional, Scientific and Technical Activities
  119. "[They provide] shocking service. I'm really unhappy with them." Wales; Construction
  120. "They have always been there for me when I needed [them]." Southern England; Education
  121. "[They're] very helpful [and] easy to talk to. They help me out." Southern England; Construction
  122. "The service is fine. I've had no problems." Wales; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  123. "I find them very approachable and friendly." Southern England; Education
  124. "The service is adequate." Southern England; Information and Communication
  125. "Non-existent." Southern England; Real Estate Activities
  126. "They are archaic and slow." Southern England; Professional, Scientific and Technical Activities
  127. "Excellent on a day to day basis. Provide online services. Nice people to talk to." Southern England; Arts, Entertainment and Recreation
  128. "The service is adequate for my needs." Southern England; Arts, Entertainment and Recreation
  129. "Adequate." Southern England; Arts, Entertainment and Recreation
  130. "One of the banks I will be talking to when I leave HSBC, I am getting a bank account from them and it is working. That's the only relationship I have with them at the moment." Southern England; Real Estate Activities
  131. "They are very good." Northern England; Other Service Activities
  132. "Treat me well. I know the staff very well and they know me too." Southern England; Accommodation and Food Service Activities
  133. "They are helpful normally." Southern England; Agriculture, Forestry and Fishing
  134. "They are very good and they are there when I need them." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  135. "It's okay and fairly acceptable." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  136. "Basically all I do is pay in cheques. They're alright." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  137. "They're fine." Southern England; Professional, Scientific and Technical Activities
  138. "I don't get very much out of it." Wales; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  139. "Good. They have been some help over the years." Southern England; Information and Communication
  140. "They are very good. They are always there to help and give advice and help out." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  141. "[It's] barely adequate. They charge far too much for the service they provide. It's not good value for money." Wales; Human Health and Social Work Activities
  142. "They provide a normal business bank account, which I need." Southern England; Financial and Insurance Activities
  143. "They gave me free banking because I've been with them for [many] years but that's about it. I don't really talk to them." Wales; Other Service Activities
  144. "It's good." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  145. "Friendly and very helpful." Northern England; Professional, Scientific and Technical Activities
  146. "The insurance is okay." Northern England; Construction
  147. "It provides simple service that fulfils my needs." Southern England; Transportation and storage
  148. "I've not had many dealings with them yet." Southern England; Manufacturing
  149. "Okay. I've had very little contact with them." Southern England; Professional, Scientific and Technical Activities
  150. "They do not really do much, to be honest. At branch, yes, but business support is non-existent." Southern England; Construction
  151. "Never had any problems at all with them." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  152. "Whenever I've wanted a loan or overdraft they've always agreed it, I've had no problems." Southern England; Construction
  153. "Everything I ask is done at the right time and I have not had any problems with them." Southern England; Manufacturing
  154. "A lot better than HSBC." Wales; Arts, Entertainment and Recreation
  155. "Quick and efficient." Wales; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  156. "Good." Southern England; Accommodation and Food Service Activities
  157. "They meet my needs." Wales; Professional, Scientific and Technical Activities
  158. "So, sometimes I have issues contacting by telephone. Sometimes it can be long if you forget your password, otherwise it's okay." Northern England; Financial and Insurance Activities
  159. "Just one of many." Southern England; Professional, Scientific and Technical Activities
  160. "They do an okay job. They could be less expensive for small businesses but I guess all the banks are the same really." Northern England; Manufacturing
  161. "Efficient." Scotland; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
  162. "I didn't get any service or support at all." Southern England; Other Service Activities
  163. "It's good. I have always used it." Northern England; Real Estate Activities
  164. "[It's] adequate. It's what I expect." Southern England; Arts, Entertainment and Recreation
  165. "[It's] adequate service." Northern England; Other Service Activities
  166. "I do not get much from them. I do not think I have met my bank manager at Lloyds. [I] met them once many years ago." Southern England; Professional, Scientific and Technical Activities
  167. "They are friendly and efficient." Scotland; Financial and Insurance Activities
  168. "[It's] irrelevant." Southern England; Manufacturing
  169. "It does what it says on the tin." Northern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
  170. "I can't fault it. I haven't had any problems with them for a while, and if there have been any problems they have been resolved very quickly." Northern England; Professional, Scientific and Technical Activities
  171. "Number crunching, they do not do anything else other than run a basic business account service." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  172. "Like any other bank, they are alright." Southern England; Arts, Entertainment and Recreation
  173. "I have always found them quite helpful." Southern England; Construction
  174. "[It's] handy and local and convenient." Scotland; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  175. "On average I am happy with them." Southern England; Information and Communication
  176. "It is standard and what I would expect." Southern England; Financial and Insurance Activities
  177. "I've been with Lloyds, they have always given me excellent supportive and excellent service." Southern England; Other Service Activities
  178. "They are always very cooperative in sorting problems I have. They've never refused me anything." Southern England; Other Service Activities
  179. "[It's] good and helpful banking." Southern England; Financial and Insurance Activities
  180. "It's satisfactory." Northern England; Transportation and storage
  181. "It provides the service I require and is adequate for my needs." Southern England; Arts, Entertainment and Recreation
  182. "They are very good at the moment. There has not been any issues with the service." Northern England; Other Service Activities
  183. "[They're] pretty good. They text me once a week with my balance." Southern England; Financial and Insurance Activities
  184. "They are fairly friendly. I've found them alright." Northern England; Education
  185. "It's okay." Northern England; Professional, Scientific and Technical Activities
  186. "[They're] very friendly and efficient." Southern England; Financial and Insurance Activities
  187. "The service Lloyds provides is efficient and accurate." Southern England; Information and Communication
  188. "It's fair." Northern England; Professional, Scientific and Technical Activities
  189. "[I] received hardly any service from [my] bank other than cheques. They haven’t been proactive at all." Southern England; Professional, Scientific and Technical Activities
  190. "It behaves like a bank." Northern England; Professional, Scientific and Technical Activities
  191. "[It's the] same as any other bank." Southern England; Construction
  192. "I wouldn't bank with them." Southern England; Transportation and storage
  193. "They are a good bank. They are also secure, which is good." Northern England; Information and Communication
  194. "My bank provides a really good service." Southern England; Human Health and Social Work Activities
  195. "The service at my local branch is excellent. The staff are very friendly and very helpful." Southern England; Other Service Activities
  196. "I am very happy." Southern England; Financial and Insurance Activities
  197. "[It's] exceptional. They are a bank [that] don't mess us around. [They] don't do anything special, but hold our money, that all we need." Southern England; Professional, Scientific and Technical Activities
  198. "[It's] not bad, very good, but no pay in envelopes at the branch. They haven’t had any for a couple of months now." Southern England; Financial and Insurance Activities
  199. "It's a very good service. I am very happy and had no problems." Northern England; Manufacturing
  200. "It's just adequate for what we require. It is hard to say anything else." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  201. "Basic services." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  202. "They have always been courteous. Obliging and helpful." Northern England; Arts, Entertainment and Recreation
  203. "Good, but not beneficial." Wales; Professional, Scientific and Technical Activities
  204. "Well, I have always had excellent service. I can pick up the phone and receive an instant [reply]." Northern England; Human Health and Social Work Activities
  205. "The service has been reliable." Scotland; Transportation and storage
  206. "They're great. I have got a bank manager who helps a lot. Might not be the bank itself, just my bank manager." Southern England; Construction
  207. "The service is very good but I'm suffering because I don't have a personal bank manager." Northern England; Professional, Scientific and Technical Activities
  208. "They have always provided what I have needed and have never said no. So it's brilliant, really." Northern England; Financial and Insurance Activities
  209. "They are okay." Southern England; Professional, Scientific and Technical Activities
  210. "The staff are all very good and friendly. Whether or not they are doing a good job, I'm not sure, but I don't really have much contact. I use online banking mostly, which is very good." Northern England; Financial and Insurance Activities
  211. "They provide a good service. They've always had good responses." Southern England; Arts, Entertainment and Recreation
  212. "Very poor. Especially since the diversion from TSB." Southern England; Professional, Scientific and Technical Activities
  213. "They have been very helpful in all the services they provide me." Southern England; Agriculture, Forestry and Fishing
  214. "Efficient." Wales; Construction
  215. "Satisfactory. Well, I am a long term customer and when Lloyds bought TSB out, they took my account and moved it to a place where I never go. I have tried to get it switched to TSB but they were not interested, due to my turnover." Northern England; Other Service Activities
  216. "They overcharge. Not very flexible with me being self-employed. Too many charges." Northern England; Agriculture, Forestry and Fishing
  217. "It's okay. I'm not loyal to them. I'm only using them as I have a personal bank account with them." Southern England; Human Health and Social Work Activities
  218. "When I had a financial problem, they solved it for me." Southern England; Transportation and storage
  219. "I used to have to go around all the banks for my business and I've found Lloyds to be the most pleasant. Some of the other banks have been more like bear pits. Not very pleasant to deal with. I trust Lloyds as I've been banking with them for [many] years. I use the Co-operative Bank for my clients accounts and I find them reasonable" Northern England; Real Estate Activities
  220. "Minimal, I don't require anything and they don't offer me anything as requested." Southern England; Agriculture, Forestry and Fishing
  221. "They're all out to make a profit, and that's the underlying motivation, but it is an adequate service." Wales; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
  222. "[I'm] not happy because I am leaving Lloyds." Southern England; Agriculture, Forestry and Fishing
  223. "Good, it has provided everything I need so far." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  224. "I like that I have a local branch for personal contact." Southern England; Accommodation and Food Service Activities
  225. "The service is fine but the charges are too high. I have to clarify here that I don't actually use the services, as such, except for the debit card, but the charges are too high." Southern England; Construction
  226. "Fairly good, but we're never contacted by the account manager, to see if there's anything they can do for us. We're not happy with the amount of interest charged." Northern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
  227. "I am happy with them. [They] supply what I want and [I] can't compare them to anyone else." Wales; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
  228. "Okay, because they are just average, like any other bank." Southern England; Administrative and Support Service Activities
  229. "[I'm] very satisfied." Wales; Professional, Scientific and Technical Activities
  230. "No service at all apart from the account itself. They never phone you to see how your business is doing. Since I set up I have never had [a] call. [I] do not know my account/business manager." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  231. "Rubbish. Poor customer service." Northern England; Administrative and Support Service Activities
  232. "Satisfactory." Northern England; Construction
  233. "Adequate. Telephone banking is frustratingly inefficient with the menu options, as I use it out of hours. I have not taken out any loans, as I found they had bad rates. So I didn't borrow money." Southern England; Construction
  234. "[They are] pretty good. They text me with my balance every week, they keep [me] updated." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  235. "Good." Northern England; Manufacturing
  236. "Unsatisfactory. Since the split, I've had my personal account with the same bank, and they've split the accounts." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  237. "Dismal. No banks give any services these day, especially to businesses my size. [I have] no idea who they are. [It] changes all the time. Banks used to help their customers, now customers are just a name on a list." Southern England; Accommodation and Food Service Activities
  238. "[It's] very good because whenever I want anything the answer has been 'yes'. I have been with Lloyds for 25 years." Southern England; Accommodation and Food Service Activities
  239. "Overall reasonable." Northern England; Arts, Entertainment and Recreation
  240. "Reasonably helpful and easy to use." Northern England; Administrative and Support Service Activities
  241. "Always very helpful and easy to talk to." Northern England; Construction
  242. "It is a satisfactory service." Southern England; Other Service Activities
  243. "They've been excellent, can't fault them. Good service, mostly online banking so I'm satisfied." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  244. "It's basic banking and I don't need anything more." Southern England; Information and Communication
  245. "I don't have anything to do with them. [I]just have a bank account. They don't support me in anyway." Southern England; Information and Communication
  246. "Very good customer service." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  247. "Very good and friendly customer service. They are very proficient with all requests and enquiries." Southern England; Transportation and storage
  248. "Very poor service. They're not very forthcoming with help for your business. They're not very informative." Scotland; Construction
  249. "Really good." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  250. "They are there when I want them. It's a good service." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  251. "Not very good. The account manager has no personal interest in customers. The account manager has changed 5 times in the last three months." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  252. "Their service is adequate but too expensive." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  253. "Prompt and reliable. My needs are fulfilled." Southern England; Arts, Entertainment and Recreation
  254. "Very good service. No issues. Mine is such a simple business that I don't need their support. All I need is a bank account I can put money in and [take money] out of." Southern England; Transportation and storage
  255. "It is okay." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  256. "Adequate, it could have been easier if they hadn't split into Lloyds and TSB." Northern England; Transportation and storage
  257. "Pretty fair, it's okay. [You] need to chase them up if you need something though, and they blame the post for the statement because they send it 2nd class and need to go search [for it]." Wales; Transportation and storage
  258. "[It] could be better." Southern England; Transportation and storage
  259. "It's pretty good. [I] literally pay in and take out. [I'm] not hands on with them." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  260. "Satisfactory. I do what I want when I want. That's it." Southern England; Transportation and storage
  261. "Appalling." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  262. "They have been very helpful when I get contact." Southern England; Transportation and storage
  263. "Up to now, very good indeed. Quick and prompt service." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  264. "Not good, [I] tried to get [their] assistance, but [it was] not a great help." Northern England; Transportation and storage
  265. "Very good." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  266. "I have no problems with them at all." Southern England; Transportation and storage
  267. "Efficient and friendly. I appreciated their good English and communication skills." Southern England; Transportation and storage
  268. "We're quite happy with them so far, but they're not prepared to take risks. We're just a small business...The bank wouldn't even match my investment or believe in me. They're perfectly happy to pound the flesh, but they're not of any practical use. They're not willing to go the extra yard. Banks are just a necessary evil, aren't they?" Southern England; Arts, Entertainment and Recreation
  269. "It is adequate, but [I] have had some problems with online banking." Southern England; Information and Communication
  270. "They are efficient but there is no support, and they are expensive." Southern England; Arts, Entertainment and Recreation
  271. "[It's] just okay. I am a customer. That's it." Southern England; Information and Communication
  272. "Very satisfactory. I have a good relationship and communication with [the] manager." Southern England; Accommodation and Food Service Activities
  273. "I find them difficult to deal with. The difficulty is because you can only ever get through to their call centre. There's no one in the branch who can sort out your problem. The call centres put you through all sorts of hooks to get you through security. It's complicated." Southern England; Information and Communication
  274. "Good contact with the bank." Northern England; Professional, Scientific and Technical Activities
  275. "Satisfactory, trouble free and reliable." Northern England; Information and Communication
  276. "[They're] good to deal with, [they] have many local branches." Northern England; Accommodation and Food Service Activities
  277. "It's been adequate and very good." Northern England; Professional, Scientific and Technical Activities
  278. "Yes, alright, it's a bank, it does what it says on the tin." Northern England; Information and Communication
  279. "No issues at all. Very good." Northern England; Information and Communication
  280. "I would say good and efficient but expensive." Southern England; Financial and Insurance Activities
  281. "They meet my needs." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  282. "They are efficient. Good customer service and they cooperate when I ask them to." Southern England; Administrative and Support Service Activities
  283. "[They are] very good." Southern England; Other Service Activities
  284. "It meets our basic needs." Southern England; Other Service Activities
  285. "[It's] adequate for my needs." Wales; Professional, Scientific and Technical Activities
  286. "They're not very good. If I haven't got enough funds in my account, they still charge me for it and put direct debits through. So, why [are] they charging me for what I've not got? It didn't cost them [anything], so why are they charging me?" Northern England; Other Service Activities
  287. "It's professional when you need it." Scotland; Arts, Entertainment and Recreation
  288. "Good. Nothing really comes to mind." Southern England; Financial and Insurance Activities
  289. "I have to divide that. When we started [many] years ago we used them a lot as we were a sole trader. Gradually over the years, before the crash, they started restricting the services they provided, then 2 years ago they took the manager service away and now we have a call centre to deal with. There is no relationship because it's a call centre. They call it relationship management, which [it] is not good. They don't know me. I am now just a digit on a rating scale. A machine could do it now." Southern England; Construction
  290. "[It's] quite efficient." Northern England; Construction
  291. "[It's] very efficient. Everything is there online as I don't really go into branch, and I find it very good and helpful." Southern England; Financial and Insurance Activities
  292. "Non descript." Southern England; Other Service Activities
  293. "Generally fine, [I have] one issue only." Northern England; Other Service Activities
  294. "They have business banking [and] electronic printouts. A sole trader like me needs a simple banking and Lloyds Bank provides it. Also, I can do the banking between my business account and the current account." Southern England; Construction
  295. "Basic. Straightforward deposit account. No frills and bells. [It] does what it says it will do." Southern England; Arts, Entertainment and Recreation
  296. "Supportive. Just the fact [that] if there are any problems with the bank I get text messages to tell me what has happened so I know exactly where my money is going." Southern England; Other Service Activities
  297. "Perfectly adequate." Southern England; Professional, Scientific and Technical Activities
  298. "Adequate. I don't really need a lot from them." Southern England; Information and Communication
  299. "I am only a small business." Northern England; Construction
  300. "Adequate, I am happy with my bank." Southern England; Construction
  301. "I don't get a service. You have to have a bank account these days to run a business and so I suppose I'm not given a "service". I'm happy with the level of service but don't use them much." Southern England; Administrative and Support Service Activities
  302. "No contact generally. [They] only contact you for [a] problem of the financial kind. If you're no trouble, they leave you be." Southern England; Manufacturing
  303. "Poor, because my turnover is small." Southern England; Professional, Scientific and Technical Activities
  304. "They're [an] excellent service. I call them when needed. I only needed one loan from them...That was advised to me from my personal accountant, no problem with that at all. I saw them within half an hour, they gave me a loan with a two year repayment." Northern England; Manufacturing
  305. "Adequate but not above average. [There is a] lack of communication and support." Northern England; Arts, Entertainment and Recreation
  306. "It's very good. I've never had any problems with it." Southern England; Professional, Scientific and Technical Activities
  307. "Well, it's variable." Northern England; Other Service Activities
  308. "Nobody, all [is] done over the phone." Southern England; Professional, Scientific and Technical Activities
  309. "Very efficient. I've had no problems with them." Wales; Information and Communication
  310. "Convenient, [I'm] happy with the service." Northern England; Other Service Activities
  311. "It's pleasingly adequate." Southern England; Professional, Scientific and Technical Activities
  312. "Adequate. [It] does not inspire me, but it is not bad enough for me to change banks." Northern England; Human Health and Social Work Activities
  313. "It is average and satisfactory. I hear nothing from them and operate it online. They are just my money box." Southern England; Professional, Scientific and Technical Activities
  314. "I'm satisfied with the service they provide." Southern England; Professional, Scientific and Technical Activities
  315. "Friendly and proficient." Northern England; Education
  316. "Satisfactory. I don't expect any more from them." Southern England; Human Health and Social Work Activities
  317. "It's been okay for the period of time since I have started my business." Southern England; Arts, Entertainment and Recreation
  318. "Excellent. Just everything [is] clear and not complicated. No problem. I speak to [my] manager once a month." Wales; Human Health and Social Work Activities
  319. "Good and friendly service." Southern England; Human Health and Social Work Activities
  320. "The services of the bank fits my need and provides all I require for my business." Northern England; Human Health and Social Work Activities
  321. "Non-existent, because I closed my account with them." Southern England; Human Health and Social Work Activities
  322. "Limited. I mean I really just use it to transfer money in and out of the account and pay some bills." Southern England; Arts, Entertainment and Recreation
  323. "They don't do much for me. They sometimes sell me things which I do not appreciate." Northern England; Human Health and Social Work Activities
  324. "They're okay, but I don't [have] contact with [my] bank manager. [There's] no feedback." Wales; Professional, Scientific and Technical Activities
  325. "Average." Wales; Other Service Activities
  326. "I don't have a lot to do with them. It's just a merchant account. The charges are good." Southern England; Arts, Entertainment and Recreation
  327. "Most adequate." Southern England; Professional, Scientific and Technical Activities
  328. "We have had all sorts of problems with Lloyds Bank, where they invited us to a financial review. It was a man taking insurances and trying to make us switch. [We] feel very aggrieved with that." Southern England; Arts, Entertainment and Recreation
  329. "Satisfactory." Southern England; Arts, Entertainment and Recreation
  330. "It's good, I am basically used to it. I do everything on the internet. I don't like that it is difficult to reach my account manager, at the bank." Southern England; Transportation and storage
  331. "You have to be aware of rates. They don't volunteer those." Southern England; Financial and Insurance Activities
  332. "I carry over £40,000 in my account and they've just started charging me, and I would move on rapidly, if I could be bothered." Southern England; Manufacturing
  333. "The bank is okay." Southern England; Construction
  334. "[They are] understanding and helpful." Southern England; Other Service Activities
  335. "They are very good. Services are good. No need to ask things again." Southern England; Construction
  336. "I don't receive a service, really. [I] just use them as a bank." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  337. "They meet my needs." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  338. "It's very good, [the] service is very good. All the girls are extremely helpful." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  339. "Well, it's alright. [It's] no different from any other bank." Southern England; Agriculture, Forestry and Fishing
  340. "It's okay. No more." Southern England; Administrative and Support Service Activities
  341. "For what I use [them for, they're] very good. I don't really use a lot of [the] services that are available but I am happy with the ones I use." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  342. "[They're] adequate. They don't jump through any hoops. I deal a lot with international trade and they don't seem particularly tuned into it, but they do what is required of them on the basic level. They neither impressed nor depressed me." Wales; Manufacturing
  343. "The system Lloyds use is fair." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  344. "[They're] excellent. [I've] never had any problems." Southern England; Other Service Activities
  345. "Reasonable, but the closest branch has no parking. [It's a] very uncomfortable branch. [It's] harder to use than what it used to be." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  346. "[They're] adequate. I don't require a lot [from] them and I get by." Northern England; Other Service Activities
  347. "Yes [they're] fine, [I've] had no problems." Southern England; Arts, Entertainment and Recreation
  348. "It's average." Northern England; Other Service Activities
  349. "There is great room for improvement. They need to answer their emails." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  350. "Efficient and quite helpful when needed." Southern England; Transportation and storage
  351. "[They're] very good." Wales; Professional, Scientific and Technical Activities
  352. "[They are] suitable [and] easy to use." Northern England; Real Estate Activities
  353. "[They're] friendly, professional and communicative." Southern England; Construction
  354. "[The service is] very good and you cannot fault it at all." Northern England; Information and Communication
  355. "[I am] very pleased with the service and [I have] always been there." Northern England; Transportation and storage
  356. "They are only interested in their fees." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  357. "It has been better." Southern England; Construction
  358. "[They're] average because, basically, you talk to your manager and other account manager in the branch, and you have to ring them on an 0800-number." Southern England; Manufacturing
  359. "[They offer] average service, probably." Southern England; Transportation and storage
  360. "They do what I want." Southern England; Real Estate Activities
  361. "Not very good service at all." Southern England; Human Health and Social Work Activities
  362. "It's a good service the majority of the time...Sometimes when you go to the bank they act like they're doing you a favour by serving you when it's you who is bringing in the money. It's usually fine, apart from that incident." Scotland; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  363. "[They're] disinterested. As with many banks these days it's difficult to talk to anybody who will give you help, and when I have asked for help, for example with the credit card. I had asked for an overdraft facility but I was given the credit card instead. There was no conversation to be had with me. As regards to other properties, there was no discussion about collateral, I was just given the credit card." Southern England; Manufacturing
  364. "The only service I receive from them is receiving money transfers [through] them from abroad into my account." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  365. "I am not very happy with [the] business banking." Southern England; Accommodation and Food Service Activities
  366. "I think they have simple and effective online banking." Southern England; Manufacturing
  367. "Invisible. [I] have a credit card but [I'm] hopeful of future dealings." Southern England; Manufacturing
  368. "[They're] not very good. Really slow requests [and they] don't listen to problems." Northern England; Other Service Activities
  369. "They are satisfactory. Generally speaking, they come up with anything that I require." Northern England; Construction
  370. "Very efficient. They are happy to help with every inquiry." Northern England; Agriculture, Forestry and Fishing
  371. "[It's] very good." Northern England; Manufacturing
  372. "I am not happy at the moment. We used to do really well but now we're not doing so well. We used to have good service off of them but now we don't, we've been banking with them for [many] years and they won't give me an overdraft." Northern England; Manufacturing
  373. "I have never had any problems. I think they are good." Southern England; Agriculture, Forestry and Fishing
  374. "Basically okay service, but financial support is minimum." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  375. "The minimum required to run the service." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  376. "Very unsatisfactory." Southern England; Agriculture, Forestry and Fishing
  377. "It's alright but far too commercial in investing my money." Southern England; Agriculture, Forestry and Fishing
  378. "Sufficient over all." Southern England; Professional, Scientific and Technical Activities
  379. "Good." Northern England; Arts, Entertainment and Recreation
  380. "I found using the insurance through the bank very good and a lot cheaper than other places." Northern England; Manufacturing
  381. "Expensive for what it is. The charges or the monthly fee, for no particular reason." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  382. "I only use them for the business insurance. They are okay, but I'm sure they could be better." Southern England; Manufacturing
  383. "Very supportive." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  384. "Totally excellent. Overall, [I'm] 100% satisfied with [my] local Lloyds bank." Northern England; Arts, Entertainment and Recreation
  385. "Not great. Its call centre is a nightmare to get through to." Northern England; Arts, Entertainment and Recreation
  386. "Not very much. I don't get much help from them." Southern England; Human Health and Social Work Activities
  387. "Average. Disappointing." Wales; Agriculture, Forestry and Fishing
  388. "I can't see any way in which they can improve." Northern England; Arts, Entertainment and Recreation
  389. "Reasonable." Northern England; Construction
  390. "It works." Southern England; Manufacturing
  391. "Average. To start with they were helpful but then [it] became very expensive." Northern England; Construction
  392. "It's adequate." Southern England; Arts, Entertainment and Recreation
  393. "Very good. Very helpful." Southern England; Manufacturing
  394. "I don't have much dealings with them, though I find it satisfactory." Southern England; Construction
  395. "Good. Very simple service received." Northern England; Arts, Entertainment and Recreation
  396. "Rubbish really. [They're] not helpful. They are not interested in helping move a business on. [It's] impossible to expand." Southern England; Real Estate Activities
  397. "No dealings with them, other than paying my money in." Wales; Construction
  398. "Too far away from customers. They've forgotten what they look like." Scotland; Agriculture, Forestry and Fishing
  399. "We don't have any issues with them and they have no issues with us." Wales; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  400. "They're not too bad. They're okay. The bank manager was good and understands our needs." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  401. "It could be better." Scotland; Construction
  402. "I don't hear from them at all. I pay my mortgage by direct debit." Northern England; Agriculture, Forestry and Fishing
  403. "Overall it's excellent but at the moment I don't have a manager that is up to scratch, in my opinion. The previous one was excellent." Wales; Agriculture, Forestry and Fishing
  404. "It's okay. It's good." Southern England; Other Service Activities
  405. "They have always been to hand at the end of the telephone, or even going to the branch itself. I've never had any problems at all. They have always been very helpful." Northern England; Agriculture, Forestry and Fishing
  406. "It's acceptable." Southern England; Construction
  407. "Now I need help which they are not giving to me, my business suffers a little because I'm not getting the help I need." Southern England; Accommodation and Food Service Activities
  408. "Very satisfactory." Southern England; Manufacturing
  409. "Very helpful, easy to contact." Southern England; Construction
  410. "No complaints." Southern England; Construction
  411. "Greedy and unreasonable. We will leave out the next word." Wales; Construction
  412. "I'm completely satisfied with their service." Northern England; Manufacturing
  413. "Hopeless service." Scotland; Real Estate Activities
  414. "Very good." Southern England; Manufacturing
  415. "It is quite basic and limited, and they are not [as] involved in the business as [us]." Southern England; Construction
  416. "There is no personal interaction at all. Business advisers have no interest in your business." Northern England; Construction
  417. "Very good and helpful, as you can ring up at any time, and they are ready to give an appointment in 24 hours. [The] service is cheerful." Southern England; Construction
  418. "Adequate." Southern England; Accommodation and Food Service Activities
  419. "Incommunicative. They do not have account managers. They call them relationship managers, and mine is based in [city]. I'm based [a long way away]. That's ridiculous." Southern England; Construction
  420. "Very helpful, and I have been with them a long time." Northern England; Manufacturing
  421. "Lloyds Bank, for me, does fairly well. The internet banking is very good, especially that payments are now instant." Northern England; Construction
  422. "Pretty average." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  423. "They are satisfactory." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  424. "Not the most helpful in the world. When they give you advice, it's not helpful to you, it's helpful to them. They seem to leave you in the lurch." Southern England; Real Estate Activities
  425. "They're all as good or as bad as each other." Southern England; Construction
  426. "They leave me alone." Northern England; Construction
  427. "Basic but very accessible." Southern England; Information and Communication
  428. "They're pretty efficient, and they've been helpful in resolving any problems I've had with them over the past few years." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  429. "Very disappointing. They don’t give live clarity." Northern England; Transportation and storage
  430. "I wouldn't recommend the bank to anybody." Northern England; Transportation and storage
  431. "If given more financial support, would be much better." Scotland; Transportation and storage
  432. "It is just an easy and straight-forward bank." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  433. "Very pleased with the service they provide." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  434. "Not very good." Southern England; Transportation and storage
  435. "The service is fair." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  436. "It was fine, [many] years ago, when we had a manager to discuss our problems with, but now it's just a letter from their offices, and I prefer a personal approach. I'm always charged a set up fee, every year, and I don't know why this happens." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  437. "Generally understanding and helpful, but lacking in knowledge of their own products and services." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  438. "We have a really friendly, personal service which is important, and [it's] easy to get through to an Account Manager." Wales; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  439. "Very professional, and [a] rapid, responsive service." Northern England; Professional, Scientific and Technical Activities
  440. "Basically adequate to the standard. I would except them as being competitive." Northern England; Information and Communication
  441. "It's okay. I would recommend it. I would like to see [them] going back to branches and having business managers available." Southern England; Professional, Scientific and Technical Activities
  442. "Trouble-free." Northern Ireland; Information and Communication
  443. "Adequate. I am not a big bank user." Northern England; Information and Communication
  444. "If you know what you want and run your account properly you will never hear from [company] again. They are not proactive." Southern England; Accommodation and Food Service Activities
  445. "It's adequate and fit for purpose." Northern England; Professional, Scientific and Technical Activities
  446. "Very good." Northern England; Real Estate Activities
  447. "Adequate." Northern England; Professional, Scientific and Technical Activities
  448. "Very good." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  449. "Normal, and good current-account services." Southern England; Professional, Scientific and Technical Activities
  450. "It's as one might expect from a bank. They like to make money from you. You pay for any help. They charge for everything." Southern England; Construction
  451. "Nothing exceptional, but [it] doesn’t cost me." Northern England; Professional, Scientific and Technical Activities
  452. "It is satisfactory, and provides a good service, however, the loan and services are too expensive. Otherwise, they provide an adequate service on a day-to-day basis, but where loans and overdrafts are concerned, it's not good value for money. A personal loan can be achieved for 4% or 5%, however, with the business rates, they start at 8.5%, compared to [the] 4% or 5% that you can get elsewhere. I wouldn't go to Lloyds Bank for those services. I haven't needed to acquire loans for the business, [but] should I need to, I would look elsewhere." Southern England; Administrative and Support Service Activities
  453. "Average. No real complaints." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  454. "Poor, because I don't like the way they keep changing the commercial managers." Northern Ireland; Accommodation and Food Service Activities
  455. "If you'd asked me this two months ago, I would have been over the moon. Since then, I found my account has been centralised without me knowing. I used to be able to go into a local branch, and I had a face and a name, and [an] account manager. Now, it's moved to [city] and I live [a long way away] so the whole reason I used Lloyds, because they had a business support in [city] and now he's disappeared. There's been no communication." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  456. "I don't really receive a service, in a positive sense. It's just somewhere to put your money. Because of the split with TSB, my account is now held over 30 miles away. I can't just pop in and see my manager, because it's an all-morning trip, and time is money. It's all so inconvenient." Northern England; Agriculture, Forestry and Fishing
  457. "They are friendly and supportive." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  458. "Very helpful and easy to use." Northern England; Professional, Scientific and Technical Activities
  459. "It's absolutely fine for what I want." Southern England; Professional, Scientific and Technical Activities
  460. "The service is alright." Southern England; Information and Communication
  461. "I don't even know who my business manager is. It provides all the general business banking services." Southern England; Professional, Scientific and Technical Activities
  462. "Unprofessional, time-wasting, expensive, impersonal, and [it's] extremely difficult to speak to the same person, so [there is] no continuity." Southern England; Real Estate Activities
  463. "I would say that they're reliable. Their Internet usage is good. On things like loans it might be worth getting quotes elsewhere. Apart from that, I have found that they are very happy to help." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  464. "It's only a clearing house for us. You can't talk to anybody. We don't turn over enough to justify having a dedicated manager. You can't make plans unless you have money confirmed from a loan. You have two bank managers and three civil servants telling you why you do not qualify for the money. There are also no grants available to us, it seems, no matter what the qualification details say." Northern England; Professional, Scientific and Technical Activities
  465. "Remote and over-regulated, for example, paranoid about money-laundering. Unrealistic, for example, no facility to counter cash flood dips. No overdraft. Not commercially aware of the challenges of very small businesses." Northern England; Transportation and storage
  466. "Very poor. When I have asked for loans, I have been refused, although my credit ratings are very good." Northern England; Construction
  467. "I know they're there. I am happy with their services, although I do not need to ask for much." Northern England; Financial and Insurance Activities
  468. "It's okay." Southern England; Professional, Scientific and Technical Activities
  469. "For [company], it has been good, and diabolical for a new business that I wanted to set up. Just not workable. If Government wants new businesses, they are not worth it. It has been so hard to open a new business account. I have wasted so much of my precious time in trying to do this." Northern England; Professional, Scientific and Technical Activities
  470. "It is generally good." Southern England; Professional, Scientific and Technical Activities
  471. "They are uninterested in small businesses." Southern England; Construction
  472. "Just satisfactory." Northern England; Professional, Scientific and Technical Activities
  473. "Excellent. They offer me exactly the service I want, when I want it." Southern England; Administrative and Support Service Activities
  474. "The service I get from Lloyds Bank is excellent." Southern England; Professional, Scientific and Technical Activities
  475. "One-sided, in their favour." Southern England; Manufacturing
  476. "They're quite expensive, so not doing very much [with them]." Southern England; Human Health and Social Work Activities
  477. "Totally uninterested, they are not interested in the business." Southern England; Human Health and Social Work Activities
  478. "It's not very good, and I went for a loan for a new car and they refused me." Northern England; Education
  479. "It satisfies all my needs." Northern England; Transportation and storage
  480. "Basic but adequate." Northern England; Human Health and Social Work Activities
  481. "Satisfactory. No steps have ever been taken to ask me if there are any other products or services in relation to planning for my business. They didn't offer me a loan when I first set up the business, and I had to get a credit card rather than a loan to tide me over. It's really just basic banking services." Southern England; Education
  482. "The service has been okay. It was nice to actually speak to someone over the phone lines but getting in touch seems to be aggravating now, in regards to queries." Southern England; Education
  483. "They have a good service and leave me alone, so can't ask for anything more." Southern England; Other Service Activities
  484. "Satisfactory." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  485. "They do the job but nothing more." Northern England; Other Service Activities
  486. "It's fair, but not good. Nobody comes to visit you at your business." Southern England; Human Health and Social Work Activities
  487. "Go into the branch. It's better to deal with them in branch." Wales; Arts, Entertainment and Recreation
  488. "Excellent." Southern England; Arts, Entertainment and Recreation
  489. "I'm moderately satisfied with the service I get." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  490. "Compromised debit card was dealt with very well." Southern England; Information and Communication
  491. "Particularly good." Southern England; Construction
  492. "Excellent. They are always ready to assist in any way whatsoever." Northern England; Arts, Entertainment and Recreation
  493. "They do what we want them to do and we get what we want." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  494. "They're efficient and helpful. The business banking is as outlined in their official paperwork." Wales; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  495. "Don't go to Lloyds Bank if you're a small business." Southern England; Arts, Entertainment and Recreation
  496. "Adequate. It's not very personal. It's okay. We don't get much personal interaction." Southern England; Professional, Scientific and Technical Activities
  497. "Very happy and content with all the services and staff, with what we've been provided with." Southern England; Transportation and storage
  498. "If I can show them that I am an established business, and if I wanted help, they have offered help over the years. They always support me. I am on first name terms with the bank manager, and they are very friendly in branch." Northern England; Manufacturing
  499. "They're as good as any, and better than most." Southern England; Construction
  500. "The overdraft facility I have with them is too expensive." Southern England; Construction
  501. "I wouldn't trust them. They dumped me in the mire about [some] years ago. I had an overdraft facility and a bad debt and had to take a loan to cover the debt. They phoned me and wanted me to pay off the overdraft, and I said I needed the overdraft to trade. We had to take out savings to pay off the overdraft, and then they took away the facility altogether without warning...I had outstanding Standing Orders to pay which weren't paid." Southern England; Construction
  502. "Satisfactory. No reason to assume that they're any better or worse." Southern England; Construction
  503. "They are very helpful. They've always been there for me in times of crisis, and communicate with me." Southern England; Construction
  504. "Useless. They don't give a service. I had a year's money back last year as compensation. Since they've gone to TSB they're useless. I've always had a [large] overdraft, and then they refused it! Then they said I had to turn over £100K a year to qualify." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  505. "Very selfish, not helpful whatsoever." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  506. "Quite friendly and helpful." Southern England; Agriculture, Forestry and Fishing
  507. "Very good customer service and easy to understand and work with." Southern England; Transportation and storage
  508. "Efficiency and adequate for my needs." Southern England; Administrative and Support Service Activities
  509. "Adequate. They're all right for general business banking." Northern England; Transportation and storage
  510. "Satisfactory, but there is one dilemma. When you have to phone the bank on business matters to see what has gone into the account...the cost we have to pay when we phone in the evening and the morning is atrocious." Wales; Other Service Activities