HSBC For Sole Trader

Business Current Account

Overall Score Attribute Scores Number of Ratings
56%
  • Fair & Clear
  • Value
  • Tailored
  • Available
  • Informative
Average score based on 528 ratings

Products and Services

Product or Service Scores Number of Ratings
Invoice Finance
Based on 3 ratings
Credit Card
Based on 262 ratings
General Business Support
Based on 100 ratings
Loan
Based on 45 ratings
Insurance
Based on 30 ratings
International Trade Finance & Support
Based on 1 rating
Merchant Services
Based on 52 ratings
Payment & Transaction Services
Based on 38 ratings
Commercial Mortgage
Based on 7 ratings
Asset Finance
Based on 3 ratings
Deposit or Investment Account
Based on 157 ratings
Foreign Currency Services
Based on 28 ratings
Interest Rate Hedging Instruments
Based on 3 ratings

Credit Approachability

Overall Score Number of Ratings
We asked anyone who had approached the bank in the last 12 months (informally or formally) to discuss taking out a loan, overdraft or other form of credit – regardless of the outcome – and how satisfied they were with the way the bank handled this.
Based on 59 ratings

All Comments for Selected Business Size

  1. "They provide an excellent service." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  2. "They wouldn't lend me an umbrella if it was raining." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  3. "They're there for us when we need them." Southern England; Construction
  4. "They have been fair whenever I have used them." Southern England; Professional, Scientific and Technical Activities
  5. "Supportive through difficult times." Southern England; Information and Communication
  6. "Very good. They're helpful with queries in the branch." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  7. "A bank that is pretty much the same as all other banks." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  8. "They [have] done what I have asked them to do." Northern England; Other Service Activities
  9. "Stuck in the mud." Northern England; Construction
  10. "Depending who you deal with, some very good, one not very good." Wales; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  11. "They are adequate." Southern England; Construction
  12. "It's just the bank charges I have a problem with because they have a set fixed fee which I believe to be too expensive for a small business such as mine." Northern England; Arts, Entertainment and Recreation
  13. "Transparent, efficient and reliable." Southern England; Information and Communication
  14. "When required they have been very professional." Northern England; Professional, Scientific and Technical Activities
  15. "Mediocre. They charge too much." Northern England; Professional, Scientific and Technical Activities
  16. "Too expensive considering the amount of money they make. Thieving [censored]." Wales; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  17. "They are very good. They give me everything I need." Northern England; Manufacturing
  18. "I get no service at all. However...we have a very good relationship with the business manager. Because of that the service is good." Southern England; Professional, Scientific and Technical Activities
  19. "Reliable service." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  20. "It's just a job, it does what it's supposed to do." Southern England; Financial and Insurance Activities
  21. "It's satisfactory." Southern England; Transportation and storage
  22. "Adequate. It does what I want." Southern England; Real Estate Activities
  23. "It is very good." Northern England; Professional, Scientific and Technical Activities
  24. "They handle my requirements quite adequately." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  25. "Seems to fulfil my needs, because I have only just joined them." Northern England; Human Health and Social Work Activities
  26. "The service I receive from the bank is very poor as they do not have enough staff to cover the amount of customers they have." Southern England; Construction
  27. "It's alright. It works." Northern England; Manufacturing
  28. "We don't have a service from the bank." Southern England; Manufacturing
  29. "The service is acceptable. That is it." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  30. "It's very poor as they have no customer support and it's appalling." Wales; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  31. "It's just there." Southern England; Information and Communication
  32. "I get on with them and they are nice and friendly and I get the answers I want." Northern England; Agriculture, Forestry and Fishing
  33. "It's good, as I've never had a problem with it." Southern England; Transportation and storage
  34. "It's satisfactory." Southern England; Financial and Insurance Activities
  35. "The service is very mediocre." Wales; Manufacturing
  36. "Very good customer service and they provide very good business banking." Southern England; Agriculture, Forestry and Fishing
  37. "It fits our requirements at the moment." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  38. "Quite good. It is quite good because I have no problems and receive the service I want." Northern England; Other Service Activities
  39. "It is adequate service." Southern England; Real Estate Activities
  40. "Very efficient." Scotland; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  41. "Same as before, non-existent. Same as Barclays. No competition. No incentive to attract customers." Wales; Information and Communication
  42. "I am annoyed because I have to pay an account fee every month." Southern England; Construction
  43. "The service is a good service. Simple procedures take place, go and I have no trouble when dealing with my money." Northern England; Administrative and Support Service Activities
  44. "Reactive. Unhelpful when you need them." Northern England; Real Estate Activities
  45. "The service they provide is minimal." Southern England; Construction
  46. "Basic, frustrating bank charges and very little support. I'm in the process of changing banks." Southern England; Human Health and Social Work Activities
  47. "It is very convenient. I like the online service and I don't get charged more than I expect." Southern England; Administrative and Support Service Activities
  48. "It's just as much as I need." Northern England; Transportation and storage
  49. "I don't really have much of a service from HSBC as I just pay money in and get money out." Northern England; Professional, Scientific and Technical Activities
  50. "It's very good. We are happy with what we are getting." Northern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
  51. "Reliable, straightforward banking." Northern England; Professional, Scientific and Technical Activities
  52. "Non-existent. I have not been to them. They do not come to me. Not proactive. Not going to go to them cap in hand." Southern England; Manufacturing
  53. "They are very good and I've been with them for years. They always keep me updated. Never had a problem with them." Southern England; Transportation and storage
  54. "Barely adequate because they are all crooks and con men and money launderers." Southern England; Other Service Activities
  55. "Because we're a small business they offer exactly what I need. Low cost services and gave me a free starter up kit with no service fees." Southern England; Information and Communication
  56. "Totally pleased. I have had one or two charges on my account but they have always notified me, so I am generally happy with them." Southern England; Information and Communication
  57. "It's just reasonable." Southern England; Arts, Entertainment and Recreation
  58. "Very efficient." Southern England; Construction
  59. "Not overly helpful to small businesses. Not very flexible but none of the banks are in all fairness." Southern England; Other Service Activities
  60. "I receive an adequate but expensive service." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  61. "It's fair." Northern England; Manufacturing
  62. "They do not inform you enough. You need to find all those details yourself." Southern England; Other Service Activities
  63. "Very good in helping me for what I need." Southern England; Other Service Activities
  64. "They are friendly and cooperative." Southern England; Professional, Scientific and Technical Activities
  65. "Overall I am fairly satisfied as they do make an effort to correct their wrongs." Southern England; Transportation and storage
  66. "Minimal. Occasional charges for unknown bank services. That's all." Southern England; Other Service Activities
  67. "I'd describe them as fine. They do what they need to do. They don't do anything extra for me." Southern England; Professional, Scientific and Technical Activities
  68. "Very good." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  69. "It's average." Southern England; Arts, Entertainment and Recreation
  70. "Happy with the service. Never had any issues." Northern Ireland; Financial and Insurance Activities
  71. "Look somewhere else." Northern England; Construction
  72. "They started out very helpful, but recently haven't been so much." Scotland; Human Health and Social Work Activities
  73. "More than adequate." Northern England; Information and Communication
  74. "They do what it says on the tin." Northern England; Education
  75. "It provides the minimal service you would expect from a bank." Northern England; Construction
  76. "[It's] what I would expect from a business account." Southern England; Professional, Scientific and Technical Activities
  77. "The service is fine, other than the charges are too expensive." Southern England; Manufacturing
  78. "Very good." Wales; Arts, Entertainment and Recreation
  79. "It's an adequate service. Don't have any problems." Northern England; Education
  80. "Very good, but expensive." Southern England; Arts, Entertainment and Recreation
  81. "Branch support is usually excellent. Don't bother with online." Southern England; Information and Communication
  82. "The service is adequate." Southern England; Professional, Scientific and Technical Activities
  83. "It's fine. It works for me. That’s it." Wales; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  84. "It is fairly helpful for small businesses." Scotland; Other Service Activities
  85. "They look after me like I'm a family member." Northern England; Other Service Activities
  86. "[They're] better than most." Northern England; Arts, Entertainment and Recreation
  87. "Efficient. Does not matter what queries I have, I get on the phone and the problem is gone." Southern England; Agriculture, Forestry and Fishing
  88. "They do not show enough interest in small business." Southern England; Professional, Scientific and Technical Activities
  89. "I'd rather be in a room full of thieves and murderers than any member of the bank." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  90. "It's average. When you need to contact a big bank like HSBC, the call centres might be abroad, so there [are] communication problems." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  91. "Online services are okay, but the branch is not helpful at all." Southern England; Professional, Scientific and Technical Activities
  92. "It's okay. I wouldn't say good or bad. It does what I need. It's reasonable." Southern England; Human Health and Social Work Activities
  93. "I think it's okay." Southern England; Human Health and Social Work Activities
  94. "They're good for the first year but after that they charge you too much." Southern England; Transportation and storage
  95. "[It's'] adequate." Northern England; Professional, Scientific and Technical Activities
  96. "It suits my limited needs." Southern England; Other Service Activities
  97. "It is fine for my needs." Northern England; Human Health and Social Work Activities
  98. "[It's] adequate." Southern England; Administrative and Support Service Activities
  99. "It's okay." Wales; Agriculture, Forestry and Fishing
  100. "[It's] great. It provides everything I need. It's all very easy." Southern England; Accommodation and Food Service Activities
  101. "It's fine. I haven't had much service with them. I just put my money in and that's it." Wales; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  102. "It is just adequate." Southern England; Professional, Scientific and Technical Activities
  103. "I find them easy and I have two cards. I am satisfied." Southern England; Transportation and storage
  104. "They are pretty helpful." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  105. "[They're] not very helpful." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  106. "[They're] quite reliable." Northern England; Professional, Scientific and Technical Activities
  107. "They are rather better than average." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  108. "They give me what I need." Northern England; Administrative and Support Service Activities
  109. "It is okay. They charge too much money. The bank charges are too high. It can be very impersonal. It's okay. I think the bank manager ought to have more authority." Southern England; Construction
  110. "[They're] just adequate." Southern England; Arts, Entertainment and Recreation
  111. "[It] used to be good [but it] is now very poor." Northern England; Manufacturing
  112. "[They're] negative. [They're] not very positive in my sector." Southern England; Real Estate Activities
  113. "They provide a reasonable service but it comes at a cost." Southern England; Manufacturing
  114. "[They have a] hands-off [approach with] minimal intervention." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  115. "[It's] difficult to speak to the right people and get any answers from them." Southern England; Construction
  116. "I can do it. In one word, [it's] adequate." Southern England; Arts, Entertainment and Recreation
  117. "[It's] adequate and no frills attached." Northern England; Transportation and storage
  118. "They can be more helpful and offer more very available loans to small businesses." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  119. "[I] always receive a good service and with my bank, I can always come to compromise with [them] to be fair." Wales; Construction
  120. "Good to work, good to talk to." Wales; Professional, Scientific and Technical Activities
  121. "[They're] fairly fair. [They're] not too bad." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  122. "They are friendly and helpful." Northern England; Real Estate Activities
  123. "[They're] poor, very unhelpful and [they close] early." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  124. "It does what it says on the tin." Southern England; Professional, Scientific and Technical Activities
  125. "[They provide] poor customer service. They promised all sorts but we have never received [anything]. When you want to see a manager at HSBC, there is never one." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  126. "They are efficient and they are always looking for the best deals." Southern England; Construction
  127. "They're very efficient and the banking services are very good." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  128. "It's adequate." Northern England; Construction
  129. "[It's] adequate [but] nothing fancy." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  130. "The account managers are good, but the actual bank is terrible. No one really talks to you and the charges aren't great." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  131. "As long as I don't need any help then they are fine." Northern England; Human Health and Social Work Activities
  132. "I was ripped off once by Barclays. HSBC are very good to deal with. If ever you want a loan, you can get one. I can have one. I have that much collateral." Northern England; Agriculture, Forestry and Fishing
  133. "They are not as good as they could be." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  134. "They are very good." Southern England; Construction
  135. "They provide business services if you trade with Europe." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  136. "[They're] helpful, transparent, personal, sympathetic and informative." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  137. "You get what you pay for." Wales; Arts, Entertainment and Recreation
  138. "I don't deal with them much. The service I receive is pretty basic really." Southern England; Manufacturing
  139. "[They're] very good, [a] very good bank." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  140. "Very good. No problems whatsoever. Reasonably happy with the service." Northern England; Information and Communication
  141. "I have never had any problems with them. I just deal with the banks when I have to." Southern England; Transportation and storage
  142. "I do not have any issues. It does what I need it to do." Northern England; Arts, Entertainment and Recreation
  143. "With my current business account I'm very satisfied. 10 out of 10 for them." Northern England; Construction
  144. "Expensive." Southern England; Other Service Activities
  145. "They are very close. It is convenient to bank with them." Northern England; Manufacturing
  146. "In my experience they are reliable, have good integrity and give you what you expect. [They] do not have great rates for borrowing or lending, but they suit me and my business needs." Wales; Information and Communication
  147. "You wouldn't be able to write down what I have to say about them." Southern England; Real Estate Activities
  148. "There is no personal touch any more." Southern England; Transportation and storage
  149. "It's okay. It is just an average bank, nothing special." Northern England; Administrative and Support Service Activities
  150. "Reactive at most. I never hear from them." Southern England; Financial and Insurance Activities
  151. "It is crap. It is a one way till." Southern England; Agriculture, Forestry and Fishing
  152. "Pretty good for what I need. Not ideal. Could be better." Southern England; Administrative and Support Service Activities
  153. "Of little use whatsoever. More geared towards bigger companies." Northern Ireland; Real Estate Activities
  154. "Just adequate." Northern England; Professional, Scientific and Technical Activities
  155. "They are very good. They give a good personal service." Wales; Accommodation and Food Service Activities
  156. "It has good Internet provision and telephone banking services, but doesn't reward loyalty in any respect what so ever." Northern England; Professional, Scientific and Technical Activities
  157. "Their services are quite good." Northern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
  158. "It's very good. I have no problems. It's alright to me." Southern England; Transportation and storage
  159. "Excellent. They go out of their way to help you. It's perfect for me." Northern Ireland; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  160. "Handy, easy banking." Northern Ireland; Professional, Scientific and Technical Activities
  161. "Uninspiring." Wales; Professional, Scientific and Technical Activities
  162. "It's okay. They don't hassle me." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  163. "Costly on transaction and bank charges. They are quite high." Wales; Construction
  164. "It is just okay. It's nothing amazing. I just use them." Northern Ireland; Construction
  165. "Excellent service. Never had any problems." Wales; Other Service Activities
  166. "Very efficient and professional and no hassle." Wales; Administrative and Support Service Activities
  167. "It's good but it has suddenly got expensive." Northern England; Professional, Scientific and Technical Activities
  168. "It does the job. I haven't had any problems with it." Wales; Professional, Scientific and Technical Activities
  169. "Professional and adequate." Wales; Professional, Scientific and Technical Activities
  170. "They do the minimum that they can do to help. They are quick to charge interest when you are in trouble." Southern England; Information and Communication
  171. "Poor, I just do not think they are geared up for small businesses. They just do not understand small businesses." Southern England; Administrative and Support Service Activities
  172. "Generally quite responsive and understanding." Southern England; Construction
  173. "Good customer service." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  174. "Very competent." Northern England; Human Health and Social Work Activities
  175. "On the whole, satisfactory for my purposes." Southern England; Education
  176. "Very easy to use. Serves all my needs. Ticks all the boxes." Scotland; Information and Communication
  177. "It is an average sort of bank." Wales; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
  178. "The service is nondescript. They don't really push themselves." Wales; Arts, Entertainment and Recreation
  179. "Thieving scoundrels." Northern England; Professional, Scientific and Technical Activities
  180. "They will help the big guys but when you are small, you are left on your own really." Wales; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  181. "I find banking with HSBC fair and functional, but not exceptional." Southern England; Construction
  182. "They do the job. That's it." Southern England; Information and Communication
  183. "HSBC as a business bank are flexible, obliging, concerned. They are very good and I am pleased with them." Northern England; Information and Communication
  184. "It is fine." Northern England; Information and Communication
  185. "It does what I need. That's it." Northern England; Transportation and storage
  186. "A good bank to deal with." Wales; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  187. "Adequate. They do what it says on the tin." Northern England; Construction
  188. "They are a good business and keep me up-to-date." Northern England; Other Service Activities
  189. "Probably the best benefit I see from them is that they provide me a loan since the start so it's available to me. They don’t trouble me and neither do I trouble them. It's just a small business so they don’t trouble me." Southern England; Accommodation and Food Service Activities
  190. "They are not very flexible in terms of organisation." Northern England; Arts, Entertainment and Recreation
  191. "Just fine really." Northern England; Information and Communication
  192. "It's okay. It's normal. That's all." Southern England; Transportation and storage
  193. "From my point of view being a one man operation, they don't swamp me with phone calls. They are there when I need them. They have kept my account opened even though I am not trading at the moment." Northern England; Professional, Scientific and Technical Activities
  194. "Nothing has ever gone wrong, it's just good." Southern England; Financial and Insurance Activities
  195. "[They're] really good, subject to management changes. The only negative is that we have had a recent change in business bankers that we deal with." Southern England; Professional, Scientific and Technical Activities
  196. "They are satisfactory." Southern England; Professional, Scientific and Technical Activities
  197. "It could be cheaper, but I don't have no one to compare it with, that's all." Northern England; Education
  198. "[They] do okay, [it] depends on the personality in the branch." Southern England; Education
  199. "It works okay. I don't have to do much, and it provides me with the service I need." Southern England; Information and Communication
  200. "[It's] perfectly adequate. [I] have very simple banking requirements and it matches all those." Scotland; Professional, Scientific and Technical Activities
  201. "No complaints about HSBC, and they do their job efficiently." Northern England; Transportation and storage
  202. "From a transactional point of view, perfectly acceptable, but as with any bank [it's] [difficult] to obtain [an] overdraft finance to the required level." Southern England; Financial and Insurance Activities
  203. "It is just a very basic service. I just pay in and draw out money." Southern England; Professional, Scientific and Technical Activities
  204. "[It's] adequate." Southern England; Financial and Insurance Activities
  205. "They are good." Northern England; Human Health and Social Work Activities
  206. "They cover all my needs." Northern England; Construction
  207. "I don't really get any service, it is just charges." Northern England; Financial and Insurance Activities
  208. "So the thing that comes to mind is surprisingly supportive. It's absent of complaints, and they get the job done." Northern England; Other Service Activities
  209. "The banking charges are too high." Wales; Construction
  210. "[They're] very helpful all [the] time. [I] recommend them to anyone anytime for the business account." Southern England; Other Service Activities
  211. "[They're] not very supportive what so ever." Southern England; Human Health and Social Work Activities
  212. "[They're] just a normal business bank." Southern England; Professional, Scientific and Technical Activities
  213. "[It] does everything we need it to." Southern England; Transportation and storage
  214. "It is adequate, but not outstanding. My business is very small and I am sure HSBC is not very interested in my account." Northern England; Professional, Scientific and Technical Activities
  215. "[They're] friendly, efficient and expensive." Northern England; Other Service Activities
  216. "[I'm] satisfied with the service they deliver." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  217. "[It's] satisfactory." Southern England; Professional, Scientific and Technical Activities
  218. "It's fine." Southern England; Real Estate Activities
  219. "[It's] pretty good." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  220. "[It's] adequate, but looking to move as they are starting to charge me." Northern England; Administrative and Support Service Activities
  221. "It used to be okay, when I had a personal bank manager." Northern England; Arts, Entertainment and Recreation
  222. "[It's] satisfactory. [It] could be better. They should have a more personal service." Northern England; Arts, Entertainment and Recreation
  223. "The service I receive from HSBC is simple and functional, which is what I want." Southern England; Financial and Insurance Activities
  224. "They are very good and not had a problem." Southern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
  225. "No response." Northern England; Construction
  226. "It's good. It keeps me updated" Northern England; Construction
  227. "They are expensive and restrictive." Northern England; Other Service Activities
  228. "They are excellent and provide a good service." Southern England; Manufacturing
  229. "Pretty poor service." Southern England; Construction
  230. "Satisfactory. They deal with the transactions. Simple and straightforward account. Do what I want them to do." Southern England; Financial and Insurance Activities
  231. "Not very good actually. They are not trustworthy." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  232. "I would never recommend them to small businesses." Wales; Other Service Activities
  233. "Very easy to contact and get help from." Northern England; Information and Communication
  234. "Very good. We had good advice in the past." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  235. "Reliable, professional and adequate." Northern England; Professional, Scientific and Technical Activities
  236. "It's just a bank where I put money in and get out. That's all." Northern England; Information and Communication
  237. "I would say very good." Southern England; Professional, Scientific and Technical Activities
  238. "What service? They charge at every opportunity and do not help my company in any single way." Southern England; Information and Communication
  239. "They provide a reliable service." Northern England; Financial and Insurance Activities
  240. "They are quite good. They are very particular on giving loans to anyone." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  241. "Provides an acceptable service." Southern England; Construction
  242. "Moderate. Inflexible and not supportive to small businesses by charging fees for doing nothing." Southern England; Arts, Entertainment and Recreation
  243. "Very basic. I only use current account. I do not have a card so the only thing going for it is, I do everything on line, which is going well. But all banks do. They charge me even though I have few transactions per month. I pay a fixed charge. Even [though] I have thousands in the account continuously, they do not offer any interest. So I do not keep money in the bank account except for the immediate commissions." Wales; Professional, Scientific and Technical Activities
  244. "Highly efficient." Northern England; Human Health and Social Work Activities
  245. "I would say they are adequate. Branches nationwide." Northern England; Professional, Scientific and Technical Activities
  246. "I find them very effective, as they do maintain good contact. They are giving information we request very quickly." Northern England; Real Estate Activities
  247. "They're good at clearing things and sorting things out, but when it comes to loans they're not lending money to small businesses." Southern England; Transportation and storage
  248. "HSBC have kept me within my business boundaries." Southern England; Construction
  249. "The service is adequate." Northern England; Arts, Entertainment and Recreation
  250. "It's very straightforward." Southern England; Arts, Entertainment and Recreation
  251. "Competent but overpriced. Charge for services three ways, instead of one way. For example, exchange rate, transaction rate and facility rate on FX transactions." Southern England; Administrative and Support Service Activities
  252. "It's good, but the charges are expensive." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  253. "Very poor. That's it." Southern England; Construction
  254. "Great, until they downgraded my local branch in [town]. That's it." Northern England; Professional, Scientific and Technical Activities
  255. "Adequate, [it] meets my needs and requirements." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  256. "I think that they are thieving robbing bastards." Southern England; Agriculture, Forestry and Fishing
  257. "Adequate but [it's] expensive." Southern England; Construction
  258. "Fair because [of the] closing of local branches." Southern England; Agriculture, Forestry and Fishing
  259. "The service is pretty good but speaking face to face or getting an appointment is near impossible." Southern England; Construction
  260. "They are expensive compared to other banks for small businesses." Northern England; Accommodation and Food Service Activities
  261. "Firm but fair. They have faith in my business and are patient. I have had no issues paying them back my overdraft facility." Northern England; Construction
  262. "Very fair, no problem otherwise." Southern England; Agriculture, Forestry and Fishing
  263. "Excellent, [they are] always prompt and on time with actions or responses." Northern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
  264. "We find the service satisfactory for our needs and we have no complaints." Southern England; Information and Communication
  265. "Very poor." Northern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
  266. "Adequate." Southern England; Construction
  267. "They are okay, they don't give me any hassle. When you are on credit, it's like that. They're okay. We get on well with them, except for the overdraft. I don't want the overdraft, but I want one there, just in case. I have to start a job, and it's just pay as we go. It's cheaper for an overdraft, there [aren't] big bills." Northern England; Construction
  268. "Good, they do anything you want to do." Northern England; Construction
  269. "Very professional and quick. [It] answers all my questions, and opened [my] account quickly." Northern England; Construction
  270. "Happy as [I've] been with them [for] 35 years." Southern England; Construction
  271. "The service is good, [but] the charge is adsorbent." Southern England; Construction
  272. "I have had no problems with them. Whenever I have a question or query, they are able to resolve the issue quickly." Northern England; Accommodation and Food Service Activities
  273. "Excellent customer service. They help straight away if there [are] any queries." Northern England; Construction
  274. "I have received a very good service from HSBC." Northern England; Other Service Activities
  275. "The service is reasonable." Northern England; Construction
  276. "[They're] without problems." Northern England; Construction
  277. "It's a basic banking service." Southern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
  278. "They are fantastic [and] helpful. If I have issues, they sort them. Perfect banking." Northern England; Manufacturing
  279. "I pay in cheques [and] that's fine. I don't like charges." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  280. "Fine, no problem at all. I appreciate that they leave me alone." Northern England; Construction
  281. "Largely poor. I've requested loans twice, and found it far easier to go elsewhere." Southern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
  282. "I find it an adequate service for what I need." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  283. "It's okay, just okay, overall okay." Wales; Construction
  284. "It's okay. [It] does what it's supposed to do." Southern England; Financial and Insurance Activities
  285. "[It's] easily manageable. It's easy to work things out." Southern England; Other Service Activities
  286. "Excellent, [I've] been with them for [many] years, [and] never had a problem." Northern England; Construction
  287. "[They're] lousy, unhelpful and have no interest in a small business." Southern England; Construction
  288. "[It's] fair. Except for that my branch closed. That was a real problem, not only for me, but for others I know." Southern England; Construction
  289. "It's okay, [I have] no problems." Northern England; Other Service Activities
  290. "They have a hands on approach. Good customer service [and] good communication." Southern England; Other Service Activities
  291. "Satisfied overall with [the] service." Northern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
  292. "I think, in general it's poor. I mean, I'd like to say a lot of things, because it's the same with the whole country. They don't help small businesses. They are giving out billions of pounds, but it's always the small businesses that suffer." Northern England; Transportation and storage
  293. "[They are] helpful in getting you started, but not so keen to keep you going." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  294. "I am very pleased with it. Well, it has excellent customer service." Southern England; Arts, Entertainment and Recreation
  295. "It's okay. [I] don't get much support from them for the business and the manager changes. So, [it's] not consistent." Wales; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  296. "Generally great, very good." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  297. "Appalling. Well, they didn't really like the fact [that] I was dealing with Thailand...What they were doing, they were legally entitled to, but I feel it was morally wrong. No explanation for them dropping me... [I] gave them all the facts about my business and access to my records, but they didn't care." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  298. "Very poor service from HSBC." Scotland; Education
  299. "[An] excellent service." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  300. "Okay, [it's] average." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  301. "Average. [A] lot of problems [when] starting, [it's] okay now." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  302. "I find it more than adequate." Southern England; Manufacturing
  303. "Well, it's pretty mediocre. I think they're pretty much [the] same as anyone else now. On the personnel side, we don't have our regional branch managers anymore. When [we have] problems, we don't have them." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  304. "Very overpriced. They recently changed the terms needed to transfer money via telephone, and added a new individual charge each time you call." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  305. "[It is] minimal. Could do more for small businesses." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  306. "Very professional and competitive." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  307. "Dick Turpin [had] the courtesy of wearing a mask when [he] robbed people." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  308. "Good service." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  309. "[It's] fairly good, [and] good customer service." Northern England; Transportation and storage
  310. "It used to be very good, but now it's only adequate." Wales; Transportation and storage
  311. "The online service is very good, but I receive no face to face contact." Southern England; Manufacturing
  312. "Excellent, everything I need they provide." Northern England; Transportation and storage
  313. "The service is excellent. Never had any problems." Northern England; Transportation and storage
  314. "It provides an adequate service." Southern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
  315. "Adequate. The less I hear from them the better." Northern England; Manufacturing
  316. "No problems. [I've] been with them for [many] years and never had a problem." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  317. "Quite expensive." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  318. "It's convenient. The pay in facilities are convenient." Southern England; Arts, Entertainment and Recreation
  319. "Very good." Southern England; Accommodation and Food Service Activities
  320. "Just seamless. It all just works. I use online banking and it works very well." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  321. "Very good, everything is fine with them. I am happy." Northern England; Accommodation and Food Service Activities
  322. "[It's] ideal [and] provides what I need." Southern England; Information and Communication
  323. "On-par. [I'm] not blown away by it but also not disappointed by it." Northern England; Professional, Scientific and Technical Activities
  324. "I can't fault it, they've got good online banking. I can always access the online banking." Southern England; Information and Communication
  325. "Satisfactory, it does what it needs to do." Southern England; Administrative and Support Service Activities
  326. "Pretty good, [I have] no more to say." Wales; Other Service Activities
  327. "Satisfactory for what I want, like straightforward facilities and a local branch. [It] is different from other banks. Other people are quite unhappy about it and have to travel a lot, I don't." Southern England; Information and Communication
  328. "Fairly good. I think the charges tend to creep up over time. Which I think is a phenomenon many banks exhibit commonly. What was free is now a charged-for service." Southern England; Professional, Scientific and Technical Activities
  329. "Appalling! I founded a business in [year] and was running [turnover] a year. I asked for [an] overdraft in [year] because of a cash flow problem, and I was refused. I moved my personal account to Handles, who are wonderful, but don't do business accounts. Since all banks are bad, I thought I might as well stick with HSBC. I then had an unauthorised overdraft and was charged £8 a day for being £2 overdrawn. Also, the mechanism they use, you don't know when you're being charged until after the event!" Northern England; Information and Communication
  330. "Purely transactional, [we] do everything online and that works fine." Northern England; Information and Communication
  331. "Poor. [They are] hard to contact and deal with." Northern England; Accommodation and Food Service Activities
  332. "It is a trouble-free process." Northern England; Accommodation and Food Service Activities
  333. "They don't get much service from me, but they don't look after me so I'm not very happy with them as a bank. Particularly because they've just put up charges, and they wouldn't do anything about it when I spoke to them." Northern England; Real Estate Activities
  334. "It doesn't give me a problem." Southern England; Real Estate Activities
  335. "They provided satisfactory service." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  336. "Adequate." Northern England; Transportation and storage
  337. "It has always been clear, and simple to reach somebody when I need to speak to someone." Southern England; Financial and Insurance Activities
  338. "Adequate for my needs." Southern England; Financial and Insurance Activities
  339. "[It's] just ok." Southern England; Information and Communication
  340. "Very good. They certainly listen to any queries and advise accordingly." Northern England; Transportation and storage
  341. "Good service, few issues." Southern England; Professional, Scientific and Technical Activities
  342. "[It's] efficient and what I require." Southern England; Financial and Insurance Activities
  343. "Very convenient, and very efficient." Northern England; Arts, Entertainment and Recreation
  344. "Just about adequate." Southern England; Information and Communication
  345. "Adequate." Southern England; Arts, Entertainment and Recreation
  346. "Expensive and not much support." Southern England; Construction
  347. "Satisfactory." Southern England; Professional, Scientific and Technical Activities
  348. "[It's] difficult to get a hold of at times. Trouble with getting credit and debit cards and it was a long process. As a very small business, I don't like being charged for transactions and HSBC charges me. They should use a sliding scale that takes into account business size etc." Southern England; Administrative and Support Service Activities
  349. "Functional, it's no more or no less." Scotland; Professional, Scientific and Technical Activities
  350. "Perfectly satisfactory." Southern England; Real Estate Activities
  351. "Good." Northern England; Professional, Scientific and Technical Activities
  352. "They have always been reliable and I have had good service." Southern England; Professional, Scientific and Technical Activities
  353. "[They] take your money and run." Northern England; Other Service Activities
  354. "It's okay for what I need." Wales; Agriculture, Forestry and Fishing
  355. "They're crap." Southern England; Manufacturing
  356. "Very minimal really. It's just a small business. I don't require much from them. They don't really offer much to me other than the basic services I need." Northern England; Professional, Scientific and Technical Activities
  357. "Adequate and helpful." Northern England; Transportation and storage
  358. "They seem very professional." Northern England; Professional, Scientific and Technical Activities
  359. "Adequate and nothing more." Northern England; Arts, Entertainment and Recreation
  360. "No complaints, very good and fast service. I do not like the interest on my deposit account, but I don't blame HSBC as it is like that across the banking sector." Southern England; Financial and Insurance Activities
  361. "Customer service is very good." Southern England; Construction
  362. "Adequate. Not much of a track record, so far it's been okay." Southern England; Agriculture, Forestry and Fishing
  363. "The service is poor. [They] don't know how much money to charge your business account." Northern England; Accommodation and Food Service Activities
  364. "It is adequate, [it] does the job." Southern England; Manufacturing
  365. "Very good, so friendly and helpful [when] need[ed]." Southern England; Arts, Entertainment and Recreation
  366. "I would say it's helpful [and] very satisfactory." Northern England; Other Service Activities
  367. "Excellent service." Southern England; Transportation and storage
  368. "They only give me information. [They're] not giving me a loan, [they] stopped overdraft, because I think a third party interfered." Southern England; Manufacturing
  369. "They don't do very much. [They] won't let me borrow money when I needed it." Southern England; Accommodation and Food Service Activities
  370. "Bank charges are expensive generally." Southern England; Education
  371. "Haven't found them supportive when [they] need to be. [They] did help with cash flow problems." Southern England; Human Health and Social Work Activities
  372. "Charges are too high, [I'm] not happy." Southern England; Human Health and Social Work Activities
  373. "[They] don't do anything." Northern England; Other Service Activities
  374. "It's simple and basic. We don't really use it apart from to collect fees and pay bills." Southern England; Arts, Entertainment and Recreation
  375. "Expensive. The cheque clearing charges are too expensive." Southern England; Administrative and Support Service Activities
  376. "Average. They don't do very much. They phone me, occasionally, to check up, but Barclays don't." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  377. "[The] customer service is lousy. High charges and they ask for unnecessary details for archives. I feel like I have been robbed." Southern England; Professional, Scientific and Technical Activities
  378. "It is very satisfactory. [I've] never had a problem." Northern England; Arts, Entertainment and Recreation
  379. "They don't understand what we are doing as it's not conventional and if you're not conventional they struggle." Wales; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  380. "Excellent. Had to kick them around a bit. First. because I use them for other things, as well, and there [are] too many numpties there. It's now all sorted, though, and I get a good service." Wales; Arts, Entertainment and Recreation
  381. "I have very simple needs and they meet them, just the basic kind of needs. It's a basic bank account, I don't have anything extra that I need." Southern England; Human Health and Social Work Activities
  382. "Adequate, because I feel like it is adequate. I don't feel, to be honest, to a small business, there is any difference with having a personal bank account. I would not consider it to be different from a personal bank account. The only reason I do not use my personal bank account is that it makes accounting easier." Northern England; Construction
  383. "[It's] barely effective." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  384. "They are there when you need them, that is what I like. There is nothing we don' t like." Southern England; Transportation and storage
  385. "[It's] good, efficient service." Northern England; Financial and Insurance Activities
  386. "It is all I need." Southern England; Transportation and storage
  387. "[They're] very competent in providing [for] all [the] needs I've had in the past." Southern England; Arts, Entertainment and Recreation
  388. "[They are] lacking support, literally, in business management." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  389. "[It's] very little, not very good." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  390. "[They've been] very good since the beginning." Northern England; Other Service Activities
  391. "Everything is fairly good. Good telephone banking for [my] business, [a] bit more security than other banks, which is good for businesses." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  392. "Very poor. They moved us to another branch which has no services on a weekend. They don't seem to care." Northern England; Arts, Entertainment and Recreation
  393. "Not quite perfect but not far off. They've been very good to me." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  394. "[It's] overpriced. They charge you to pay cheques in, to pay in, and to withdraw." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  395. "It's average." Northern England; Other Service Activities
  396. "[They're] okay." Southern England; Transportation and storage
  397. "I don't think I get any support with my bank. I don't like the charges incurred for my money. I don't see why I get charged for them holding onto my money." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  398. "Restricted." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  399. "Very approachable." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  400. "Adequate, apart from one mistake that I consider relatively serious." Northern England; Arts, Entertainment and Recreation
  401. "They've closed one branch in [town] and now they're closing the one twenty miles away [town] and the only one I can go to now is [many] miles away in [town] so [I'm] probably going to close the bank account and go somewhere else. The banking services are all fine, it's just the accessibility to the branches that's the problem for me." Wales; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  402. "Two weeks of service is good, so far. [I] only set [the] payment system up in [the] last few days. [I] haven't even paid [the] first bill, yet, so [I] couldn't really say." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  403. "[The service is] satisfactory, without being too demanding of their services." Northern England; Manufacturing
  404. "Fantastic!" Northern England; Administrative and Support Service Activities
  405. "[They're] fair, generally, all around. It's only fair, because half the time [there's] knackered communication with them. Not the fastest response." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  406. "[They're] good." Northern England; Transportation and storage
  407. "[They're] satisfactory, no problems." Wales; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  408. "[They're] not very good." Southern England; Construction
  409. "It is literally just a deposit account. It's fine." Northern England; Administrative and Support Service Activities
  410. "I think the Global Finance in place is a rip off, as I need to pay £50 for something I don't need. I don't like the charges per month and they have doubled in the last three years of business." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  411. "I get on well with everyone. I've also gotten to know people there personally. They are very polite, nice people." Southern England; Agriculture, Forestry and Fishing
  412. "I would say very unsupportive. They don't have an understanding of the business and they don't try to understand it." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  413. "They're not interested in customers who are borrowing less than £3 million. Subject to that, they're fine." Southern England; Real Estate Activities
  414. "Bad communication and bad service." Southern England; Other Service Activities
  415. "Nothing in particular. It's as good as any other high street bank." Northern England; Professional, Scientific and Technical Activities
  416. "The charges are quite high for what I get out of it." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  417. "Because of overdraft [it's] not always flexible. Sometimes [I] need [a] bigger overdraft while money sits in the trust account." Southern England; Human Health and Social Work Activities
  418. "[They are] slack." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  419. "[It's] completely adequate." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  420. "[They're] adequate. I only use them for my very basic needs." Southern England; Arts, Entertainment and Recreation
  421. "It's pretty good. I don't deal with a lot, just pay cheques in." Northern England; Construction
  422. "I put money in and they charge me to do it." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  423. "In a word, adequate." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  424. "[It's] very good." Wales; Other Service Activities
  425. "[They're] very good. [They] don't hassle you unless you need something. [They] don't really bother you with products, and the service is good." Northern England; Construction
  426. "They do not have your business interests at heart." Southern England; Professional, Scientific and Technical Activities
  427. "[They're] adequate for what we need." Northern England; Real Estate Activities
  428. "[It's] very adequate indeed." Northern England; Arts, Entertainment and Recreation
  429. "Greedy." Northern England; Arts, Entertainment and Recreation
  430. "They charge money on credit and I don't like it." Northern England; Arts, Entertainment and Recreation
  431. "[They] have always been very good. Very helpful." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  432. "Good service for the turnover and what you use it for." Northern England; Arts, Entertainment and Recreation
  433. "Inflexible. Difficult to deal with." Wales; Transportation and storage
  434. "Acceptable." Northern England; Arts, Entertainment and Recreation
  435. "No problems. [They] don't bother me and I don't bother them." Wales; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  436. "It's just adequate." Northern England; Other Service Activities
  437. "They don't seem interested in the daily running or even the potential expansion of my business. I myself have completely lost faith in banks [in] general." Northern England; Agriculture, Forestry and Fishing
  438. "Excellent service. [I'm] very satisfied." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  439. "Efficient and personal." Northern England; Arts, Entertainment and Recreation
  440. "I do most of my work over the internet." Northern England; Manufacturing
  441. "Adequate." Northern England; Other Service Activities
  442. "It is an efficient service, I think." Northern England; Administrative and Support Service Activities
  443. "Their charges are expensive." Southern England; Arts, Entertainment and Recreation
  444. "Very good." Wales; Other Service Activities
  445. "Pretty good service. [I] haven't had great service at the previous bank. Since coming to HSBC they've been there when I've needed them." Scotland; Agriculture, Forestry and Fishing
  446. "They've been helpful over the years. [They] make things clear and don't dress things up with jargon to fool you." Northern England; Construction
  447. "They provide good customer service." Wales; Agriculture, Forestry and Fishing
  448. "It's adequate for my needs. I have simple needs and it's a simple service." Northern England; Agriculture, Forestry and Fishing
  449. "Fine. No problem at all." Wales; Agriculture, Forestry and Fishing
  450. "It is reasonably satisfactory." Northern England; Professional, Scientific and Technical Activities
  451. "They have been very good and helpful when I go in to my local branch." Southern England; Accommodation and Food Service Activities
  452. "Just too expensive." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  453. "They do their job satisfactorily." Southern England; Human Health and Social Work Activities
  454. "I'm more than please with the service and support I've received from HSBC." Southern England; Professional, Scientific and Technical Activities
  455. "Exceptional service." Southern England; Transportation and storage
  456. "We've always been completely satisfied with them." Northern England; Agriculture, Forestry and Fishing
  457. "Very poor." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  458. "Everything is fine. They have always helped us." Northern England; Agriculture, Forestry and Fishing
  459. "Reliable, but not over-generous." Northern England; Agriculture, Forestry and Fishing
  460. "It is adequate, but they charge me a monthly fee for something that I do not use much." Northern England; Transportation and storage
  461. "Rubbish." Southern England; Manufacturing
  462. "Quite proficient and quite helpful." Southern England; Construction
  463. "Pretty simple. Easy to deal with and they get the job done, without any hassle." Northern England; Manufacturing
  464. "They're very good, but unfortunately we had our local one [moved]...It's very awkward to get to. Other than that, I'm quite happy [but] it's a little bit awkward to get into." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  465. "I receive a poor service, and the charges are high." Southern England; Construction
  466. "It's satisfactory but could be improved." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  467. "They are okay." Northern England; Manufacturing
  468. "Good service, but expensive." Northern England; Construction
  469. "Not very productive. They are very passive." Southern England; Construction
  470. "I receive no services and no help from HSBC." Northern England; Construction
  471. "Generally, we are reasonably happy." Southern England; Construction
  472. "Very good and very reliable." Southern England; Construction
  473. "It's expensive for what it is, and the charges are excessive. The service has been fine. It's the business standards [that are the problem], rather than individual customer services." Northern England; Construction
  474. "They could provide me with better service, in terms [of] loans and lending me money for business expansion." Southern England; Construction
  475. "I think it is an average offer to small businesses." Southern England; Manufacturing
  476. "Satisfactory." Northern England; Manufacturing
  477. "100% excellent." Southern England; Construction
  478. "It does the job that's necessary." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  479. "They do a reasonable job." Wales; Construction
  480. "I have no opinion, because I don't use enough of the services." Northern England; Other Service Activities
  481. "Seems to provide all the limited banking facilities that I need. The staff are always welcoming." Southern England; Administrative and Support Service Activities
  482. "The current account is very good." Southern England; Financial and Insurance Activities
  483. "Always there, but not particularly helpful." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  484. "They have very good facilities, the Internet banking is brilliant, and the staff are great, but the charges are just too high for my turnover." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  485. "Poor." Southern England; Agriculture, Forestry and Fishing
  486. "It is neither good nor bad. [It's] just average." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  487. "Okay, if they stopped charges, they would be better." Southern England; Transportation and storage
  488. "No hassle, very efficient." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  489. "Adequate." Northern England; Agriculture, Forestry and Fishing
  490. "I think we get the absolute bare minimum, for what we pay for. Well, I just think that all these banks treat businesses like cash cows. They apply or keep adding charges, when they know we cannot do anything about it, apart from pay up." Southern England; Arts, Entertainment and Recreation
  491. "It does what it does." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  492. "Rubbish." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  493. "They are efficient and helpful." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  494. "They're excellent." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  495. "The service is satisfactory." Northern England; Education
  496. "The banking service is fine. The only thing is their internet access. [You] have to login within a certain period, which is annoying." Northern England; Information and Communication
  497. "Pretty basic, nothing special." Southern England; Arts, Entertainment and Recreation
  498. "It's adequate, the over all service." Southern England; Professional, Scientific and Technical Activities
  499. "It's efficient and it does what it serves." Northern England; Accommodation and Food Service Activities
  500. "In general I have had no problems." Northern England; Information and Communication
  501. "A good provision of self-service banking services." Southern England; Information and Communication
  502. "Basic services, they are just okay." Wales; Real Estate Activities
  503. "It's a very small business. For the small amount of transactions that go through the account, it's satisfactory" Northern England; Other Service Activities
  504. "Excellent. The staff I deal with are very helpful." Southern England; Professional, Scientific and Technical Activities
  505. "It's generally quick and satisfactory. When there are problems, they're dealt with and people ring you back." Southern England; Professional, Scientific and Technical Activities
  506. "I don’t believe that they have the interests of small businesses at the forefront of their mind, and they are invisible, as far as interactions with me are concerned." Southern England; Professional, Scientific and Technical Activities
  507. "They don't help at all." Northern England; Other Service Activities
  508. "Crooks. They charge too much." Wales; Professional, Scientific and Technical Activities
  509. "They are fair. We get the service we need." Southern England; Construction
  510. "Adequate. For the small business, I don't think the bank has got an interest, unless it's over a specific turnover rate." Northern England; Arts, Entertainment and Recreation
  511. "They provide a good service, and I recommended them to my daughter." Southern England; Administrative and Support Service Activities
  512. "It does what it does." Southern England; Arts, Entertainment and Recreation
  513. "They meet my expectation of a high street bank." Northern England; Professional, Scientific and Technical Activities
  514. "Bog standard. That's all." Northern England; Information and Communication
  515. "Limited. I don't need a lot of the services as I am a small business, but I pay the same charges as someone who has a much larger turnover." Northern England; Professional, Scientific and Technical Activities
  516. "Absolutely fine for what I am looking for. The only down side is that they added charges which were not there to begin with. They changed their terms." Southern England; Financial and Insurance Activities
  517. "Fairly good, though the charges are too high." Northern England; Financial and Insurance Activities
  518. "Good. Adequate branch and counter service, but when seeking financial advice, there was nothing." Southern England; Manufacturing
  519. "Acceptable, but expensive for a small business." Southern England; Arts, Entertainment and Recreation
  520. "Efficient and timely. Everything seems to happen well. No difficulties with them at all." Southern England; Professional, Scientific and Technical Activities
  521. "I don't really have any dealings with the bank. I have very little contact with the business manager. I use [it] online." Northern England; Professional, Scientific and Technical Activities
  522. "Not very good, but it does mostly what I want." Southern England; Other Service Activities
  523. "It's okay." Southern England; Arts, Entertainment and Recreation
  524. "Just an average banking service." Northern England; Real Estate Activities
  525. "Adequate and responsive, with no problems on the business side." Southern England; Professional, Scientific and Technical Activities
  526. "They provide a professional and quality service, and I receive everything you would expect from a business bank." Southern England; Professional, Scientific and Technical Activities
  527. "They are quite reliable." Southern England; Professional, Scientific and Technical Activities
  528. "HSBC are friendly and approachable." Northern England; Administrative and Support Service Activities
  529. "My bank is totally adequate for my needs." Wales; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  530. "It's an average support. I don’t see it as being either terrible, or brilliant." Southern England; Administrative and Support Service Activities
  531. "The process of opening new accounts is now an online one, which, by their own admission, is complicated and difficult to follow. It's terrible." Southern England; Financial and Insurance Activities
  532. "It's like this. They give you an umbrella when it's sunny, and take it away when it rains." Southern England; Arts, Entertainment and Recreation
  533. "Professional but expensive, and a bit impersonal." Southern England; Information and Communication
  534. "They offer a very good customer service." Southern England; Professional, Scientific and Technical Activities
  535. "Satisfactory." Northern England; Construction
  536. "Adequate." Northern England; Professional, Scientific and Technical Activities
  537. "They offer good personal service." Northern England; Professional, Scientific and Technical Activities
  538. "Very satisfied. It does exactly what it says on the tin." Northern England; Professional, Scientific and Technical Activities
  539. "They are first class and proficient in every aspect and they are customer friendly." Northern England; Transportation and storage
  540. "Efficient and friendly." Southern England; Professional, Scientific and Technical Activities
  541. "Very good." Southern England; Human Health and Social Work Activities
  542. "The website is good, and easy to use." Northern England; Education
  543. "Very approachable. If there are any financial problems they are always on hand to help." Wales; Human Health and Social Work Activities
  544. "Not very good attitude towards [the] business customer." Northern England; Education
  545. "I think HSBC and Barclays offer very poor service, with unattainable managers. The telephone communication between bank and customer is appalling, frustrating and at very best, poor quality." Wales; Human Health and Social Work Activities
  546. "The first 18 months are free banking, and there are ways of avoiding paying charges after that. It's brilliant for me, and the personal service in branch is excellent." Northern England; Human Health and Social Work Activities
  547. "It's pretty straightforward and easy to use." Southern England; Professional, Scientific and Technical Activities
  548. "Approachable and provides for all my needs." Northern England; Education
  549. "It's good, other than the charges." Southern England; Information and Communication
  550. "Quite an average service." Southern England; Transportation and storage
  551. "It's good and non-invasive. My local bank is [many] miles away." Scotland; Arts, Entertainment and Recreation
  552. "Average, standard banking." Southern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
  553. "It's very good and they are worth looking at." Northern England; Manufacturing
  554. "Very professional." Southern England; Arts, Entertainment and Recreation
  555. "It's satisfactory, it does the job." Southern England; Other Service Activities
  556. "They are helpful, in terms of giving advice." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  557. "Efficient." Southern England; Arts, Entertainment and Recreation
  558. "Fairly poor and unlikely to recommend." Southern England; Arts, Entertainment and Recreation
  559. "Reasonable customer service." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  560. "It's a reliable service with a local presence. A local branch is very important." Southern England; Information and Communication
  561. "It's adequate. It does the minimum." Southern England; Professional, Scientific and Technical Activities
  562. "Mixed services. Sometimes good, sometimes bad." Southern England; Construction
  563. "Poor. You want to contact them by phone and it's impossible. You can't write [to] them, as it takes ages to get a response. [The] best thing is to go [and] see them." Northern England; Professional, Scientific and Technical Activities
  564. "Satisfactory." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  565. "It's just a bank. I'm non-plussed about banks." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  566. "They charge just for having an account with them. I wanted to change, and when l looked on the internet all the other banks were doing the same." Northern England; Manufacturing
  567. "Provide a very competent service for what I need." Northern England; Other Service Activities
  568. "They could improve the service by looking after the accounts." Southern England; Construction
  569. "They've done everything we've wanted them to do up till now, and are adequate for all our needs." Wales; Other Service Activities
  570. "It's adequate. It does what it needs to do, nothing special." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  571. "It's a good service, I am quite happy with it. If I had a problem it would be that the staff could be more up-to-date with business dealings." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  572. "It's not been free of problems." Northern England; Arts, Entertainment and Recreation
  573. "I am looking for another bank at the moment and I cannot make up my mind where to go." Northern England; Transportation and storage
  574. "Average. They could improve some of their ranges and costs." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  575. "Unhelpful." Southern England; Real Estate Activities
  576. "The banking is satisfactory. Although it's open on a Saturday, there are no counters open. I am allowed to use the machines, but it's shut basically." Northern England; Other Service Activities
  577. "They are very co-operative. They give good information and always answer my questions to my satisfaction. They offer a choice of valuable solutions." Northern Ireland; Other Service Activities