Ulster Bank For 10 to 49 Employees

The below comments were given by respondents who gave the bank a medium overall score (see glossary for more details).

• "Limited and not very helpful or good." N Ireland; Construction
• "Just satisfactory." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "It is okay. We used to have credit card with them, but no longer have one." N Ireland; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
• "It's good." N Ireland; Human Health and Social Work Activities
• "Personally never see anyone from the bank. I see the manager every year or two years." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Professional relationship, business banking has changed dramatically, but the service they receive has not changed. Fees have remained standard." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Not very accommodating. Did not get good interest. Didn't seem to be interested." N Ireland; Accommodation and Food Service Activities
• "Not overly helpful. Impersonal. [You're] dealing with someone in [name of location] who you've never met." N Ireland; Manufacturing
• "They are not too bad, I suppose, but they took out their cash machine, which is inconvenient." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "I would say that they are much the same as any other bank." N Ireland; Manufacturing
• "Everything we use works very well. We have no real day-to-day contact with them." N Ireland; Manufacturing
• "Just satisfactory services for our needs. It's just general. It does everything we need. Just the fees, sometimes they're just really high." N Ireland; Financial and Insurance Activities
• "[For] our account we need to go to [a] different town to see [an] account manager, so [it's] inconvenient. [The] branch [is] good" N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They've got a local branch." N Ireland; Construction
• "Don't like their way of communicating. It's like a call centre [and] not personal." N Ireland; Construction
• "It's adequate. [It] meets our business needs." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "I don't have a lot of interaction with the bank, I just see what's come in. They probably have more branches, so it's not difficult to make a lodgement." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Perfectly adequate." N Ireland; Professional, Scientific and Technical Activities
• "I think they are convenient, and [it's] pleasant to go into the branch." N Ireland; Education
• "Their customer support is very good. They are good at solving problems." N Ireland; Construction
• "We are satisfied with the service they provide to us." N Ireland; Human Health and Social Work Activities
• "It's been average." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "[The] service is quite efficient. [I] haven't needed a loan for a few years, but when I did they were quite flexible. [They're a] decent enough bank." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "It is very good apart from the IT problems they incurred." N Ireland; Financial and Insurance Activities
• "I think...more the fact that we bank with them, and it's better the devil you know than the devil you don't know." N Ireland; Professional, Scientific and Technical Activities
• "With Ulster bank we have managed well with them. They are friendly and helpful. They are quite good when you need help and they discuss problems with you." N Ireland; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
• "Fairly good, because they've been fairly good since I got involved with them. Good communication, good listeners." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "We have a limited service with them but they do it well. We have a Euro account which is in [location] not the UK." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles

The below comments were given by respondents who gave the bank a low overall score (see glossary for more details).

• "There is no personal relationship manager. Everything has to go through the call centre. They moved the branch from the local town. Customer service takes a long time to get issues sorted out." N Ireland; Construction
• "They are very slow to react, are not changing with the times. [They] are stuck in their ways. They should move back to manager based lending." N Ireland; Transportation and storage
• "Unhelpful and inadequate. They are not lending to small businesses anymore." N Ireland; Construction
• "There is no local presence, and it is managed from a distance." N Ireland; Professional, Scientific and Technical Activities
• "It is poor to average." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Very slow. Nothing friendly with them. They have closed many braches. You need to travel." N Ireland; Manufacturing
• "I don't think we get a very good service." N Ireland; Accommodation and Food Service Activities
• "Poor at times. I.T glitches." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles