Santander For 10 to 49 Employees

The below comments were given by respondents who gave the bank a medium overall score (see glossary for more details).

• "They provide basic services. That's it." Southern England; Construction
• "[I'm] not satisfied or dissatisfied but they are okay." Wales; Human Health and Social Work Activities
• "Satisfactory." Scotland; Construction
• "Not as good as I thought it would be, because we have to put cheques through the cash point." Southern England; Transportation and storage
• "Reasonably competitive deposit rates." Northern England; Real Estate Activities
• "Not very helpful in supporting me, and small businesses, for [a] short-term financial overdraft. They are not being very helpful." Southern England; Human Health and Social Work Activities
• "Just satisfactory." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They're okay, but they [have] got some strange rules about when money is cleared." Southern England; Accommodation and Food Service Activities
• "Perfectly adequate for what we use it for." Northern England; Financial and Insurance Activities
• "They've been okay until recently. I have had a few problems. They have increased their charges recently." Southern England; Professional, Scientific and Technical Activities
• "They are adequate, quick, responsive, and they reply to our queries quickly. They have a shocking online banking facility. It's a nightmare. It's too complicated, awful, and takes too long." Southern England; Professional, Scientific and Technical Activities
• "Easy to use and difficult to get hold of." Scotland; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
• "Minimal but growing." Southern England; Financial and Insurance Activities
• "Great. They come back whenever I have queries. Keeps contact." Northern England; Other Service Activities
• "They are easy to get through to and helpful on the phone. They are helpful with advice." Northern England; Human Health and Social Work Activities
• "Functional and efficient. It's not a close relationship compared to Barclays." Northern England; Manufacturing
• "Very cost-effective, and good service." Southern England; Transportation and storage
• "It's just the mortgage and we're fine. We have no issues." Southern England; Manufacturing
• "Just very good on the service. Easy to use." N Ireland; Education
• "Very helpful in terms of providing debt finance. However, it is limited in terms of how much they will provide. It was provided quite straightforwardly, but in terms of larger amounts [it was] not straightforward." Southern England; Human Health and Social Work Activities
• "It is okay." Southern England; Education
• "They are slow to react to things and slow to send out things. Day-to-day simple tasks take too long to be dealt with. They have made improvements to their online banking and certainly their call time has definitely improved." Southern England; Human Health and Social Work Activities
• "Sometimes the customer service is slow. Takes a long time. Their online banking is not particularly friendly. Once you get your head round it, it's fine." Scotland; Education
• "We can bank through Post Office, which is very convenient because we don't have local branches and Bank of Scotland is here 2 days a week." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They provide me with no service at all. The only reason we went with them is because they offered free banking but we still want to change banks. Everything is done online." Southern England; Other Service Activities
• "They are innovative and hardworking." Scotland; Education
• "Only have a mortgage, not [a] business account. It's fine." N Ireland; Accommodation and Food Service Activities
• "They do what they advertise, no more no less. If you don't need [anything] special from them they are okay." Southern England; Accommodation and Food Service Activities
• "Flashes of helpfulness counteracted by incompetent internal practices, e.g. badly constructed forms and overly protective fraud protection. When going abroad on business they stopped my business debit card inappropriately." Southern England; Information and Communication
• "Just about adequate, really. We don't get any support at all, and there's no high street walk-in facilities." Southern England; Construction
• "Satisfactory." Southern England; Professional, Scientific and Technical Activities
• "Because nobody offers me anything." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Satisfactory." N Ireland; Construction
• "It's okay. [I] just have [a] deposit facility with them" Northern England; Transportation and storage
• "I used to say excellent, but I would say that they are not as supportive as they used to be." Southern England; Human Health and Social Work Activities
• "I use the automated system to put money in, having to change coins into notes to put them into the automated service is bothersome and a chore. It is quite difficult to talk to people when you have a query. They have a phone now which helps. Attempting to get help with an issue is difficult." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "[I've] had no discussions yet [as] we've just changed to them...we've just switched over." Southern England; Human Health and Social Work Activities
• "They have good rates. Fragmented service." Southern England; Professional, Scientific and Technical Activities
• "You get what you pay for. Free banking. A lot online." Southern England; Human Health and Social Work Activities
• "They have been pretty swift and efficient. We only really have one product with them, so not a huge amount of contact required." Scotland; Manufacturing
• "They are really modern. Up to date, flexible and helpful." Scotland; Human Health and Social Work Activities
• "They made switching accounts very easy and provide a good service." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Reasonable and good online." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Just satisfied." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Generally very good and [a] supportive service." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles

The below comments were given by respondents who gave the bank a low overall score (see glossary for more details).

• "They offer the bare minimum support." Southern England; Professional, Scientific and Technical Activities
• "[They're] inadequate. I've already told you, I wouldn't recommend them to anyone." Scotland; Accommodation and Food Service Activities
• "[It's] poor." Southern England; Real Estate Activities
• "Diabolical. The online banking facility crashes. When you call them they promise to fix it, but don't call you back. Mostly how unreliable the online banking service is." Northern England; Other Service Activities
• "The online system works, but we don't get much support." Southern England; Professional, Scientific and Technical Activities
• "Unnecessary evils." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Don't put much business there and don't use cheques." Southern England; Agriculture, Forestry and Fishing
• "They are not great. Any issue you call up about you're on hold for a very long period of time. Nobody seems to know what they are talking about, or seem as if they are just reading from a computer screen. They just don't seem very helpful if I am honest. Don't use Santander, they're crap." Southern England; Administrative and Support Service Activities
• "Not good. There is a lack of support and communication and cheque clearance takes too long." Wales; Construction
• "Disorganised, because we have not had [a] very good experience with them." Southern England; Administrative and Support Service Activities
• "We have an old current account which means we are not charged. That is the only good thing, and you can't get that account any more." Scotland; Manufacturing
• "Rubbish." N Ireland; Other Service Activities
• "They provide all the services that you would expect but they don't excel in any given service. Response from call centre is very difficult." Scotland; Manufacturing