NatWest For 10 to 49 Employees

The below comments were given by respondents who gave the bank a medium overall score (see glossary for more details).

• "We are satisfied with the services." Northern England; Real Estate Activities
• "An average service." Wales; Transportation and storage
• "I am currently very satisfied." Southern England; Manufacturing
• "Very supportive. I would have appreciated a higher overdraft facility." Northern England; Manufacturing
• "A good basic service." Southern England; Real Estate Activities
• "They are functional. They do what they [can] to suit our business." Southern England; Other Service Activities
• "Okay. It's adequate. It just meets our basic needs." Southern England; Education
• "It's reasonable and acceptable." Northern England; Manufacturing
• "It's bearable. Difficult to get what you want." Southern England; Human Health and Social Work Activities
• "[I'm] quite satisfied." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "It is fine for my needs." Northern England; Construction
• "I would say they are adequate and efficient." Southern England; Professional, Scientific and Technical Activities
• "I cannot think of anything at the moment." Northern England; Professional, Scientific and Technical Activities
• "NatWest provides my company with a very good service. They are helpful and have never let me down." Southern England; Manufacturing
• "Our individual account manager is excellent." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "It's reasonable." Northern England; Manufacturing
• "[They're] very helpful to us and we get everything we need." Northern England; Information and Communication
• "We receive good, quality service." Southern England; Agriculture, Forestry and Fishing
• "They are not pro active, they should work with the business more efficiently and have better communication." Southern England; Accommodation and Food Service Activities
• "I would say it meets most of our requirements. It's not necessarily just this bank, all banks behave in the same way." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "It works, I like knowing the manager and contacting him directly. I don't like that they keep switching branches and that they charge too much to their business customers." Northern England; Human Health and Social Work Activities
• "[They] provide all the day-to-day banking needs." Southern England; Manufacturing
• "They're okay. [They're] not quick to react. They're not [very] business-focused." Southern England; Manufacturing
• "[They're] good. They don't cause us any problems and the relationship manager is brilliant." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "[They're] excellent." Scotland; Construction
• "[They are] reliable [and provide] good support." Northern England; Accommodation and Food Service Activities
• "Adequate." Southern England; Other Service Activities
• "It's fine. We just have the deposit account with them, as opposed to an everyday account." Southern England; Financial and Insurance Activities
• "It has been very good. [I've had] no problems." Northern England; Manufacturing
• "We don't really have any dealing with them, apart from a monthly statement." Southern England; Manufacturing
• "Adequate, but they should reduce charges." Southern England; Transportation and storage
• "A good relationship team that communicates effectively." Northern England; Real Estate Activities
• "You expect it to be right and it is fine." Southern England; Human Health and Social Work Activities
• "The only issue I have is with the opening times of the local branches." Wales; Construction
• "It's okay if you don’t need to borrow money." Southern England; Accommodation and Food Service Activities
• "Patchy. Good in parts." Southern England; Professional, Scientific and Technical Activities
• "They're usually fine, but slow with making changes and things relating particularly to online services." Northern England; Human Health and Social Work Activities
• "It's a professional relationship, and it's quite adequate for our needs." Northern England; Financial and Insurance Activities
• "I'd say that they have always been flexible with us. Helped us through difficult times." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Very helpful when I approach them, but not very forthcoming. E.g. when changes are made to our account, i.e. interest rates etc. No personal contact with manager, only informed by letter. Good when I need them to set up payments to suppliers through the bank." Southern England; Construction
• "It is easy. There are no problems, really. Like the online facility. They don't provide direct debit bank service." Northern England; Arts, Entertainment and Recreation
• "I would say that we use online banking services extensively, but we have no relationship with the bank, having had no contact for years. I'm happy with the technical services they provide, but we have no relationship with them." Southern England; Human Health and Social Work Activities
• "Its average. The response to requests is unpredictable." Southern England; Manufacturing
• "Not as proactive as Barclays at all." Northern England; Financial and Insurance Activities
• "The company got done by fraud, so they helped out with that by doubling our overdraft." Northern England; Other Service Activities
• "It is satisfactory in the current climate, but because there are always changes going on in the structure, the old core values of banking are no longer there to rely on. As a customer, you have not got control over the bank and the direction that [they] are moving on." Northern England; Manufacturing
• "It suits our needs. Adequate. Good relationship with the manager." Southern England; Human Health and Social Work Activities
• "Average service. You don't see anyone to speak to, just talk through telephones. You don't know who you are dealing with." Southern England; Real Estate Activities
• "Really, it just really works throughout. It's accessible and provides everything that we need." Southern England; Manufacturing
• "Pretty good. The personal contact and the ability to get to someone straightaway." Southern England; Agriculture, Forestry and Fishing
• "It's very good, because they do what we ask them." Northern England; Other Service Activities
• "Well, they are not of much help, really. I think the charges are too high, especially with cash service." Northern England; Arts, Entertainment and Recreation
• "Eventually we get the help we need. It takes too long sometimes to get it sorted. They're very helpful. Overall, we're very satisfied with the service." Southern England; Financial and Insurance Activities
• "We had brilliant service up to a year ago, but since then it has lapsed." Southern England; Human Health and Social Work Activities
• "Not helpful. Poor help over the phone and generally just incredibly unhelpful." Southern England; Real Estate Activities
• "Helpful in most situations." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Generally good, but sometimes difficult to contact our relationship manager. Generally helpful." Northern England; Construction
• "The service is [a] banking service, which basically aims to reduce the risk to our business. Their relationship over the last 3 or 4 years has not really supported the business." Northern England; Professional, Scientific and Technical Activities
• "The services from NatWest are very good. The online banking is poor for businesses." Southern England; Financial and Insurance Activities
• "Can be very convenient, but not always as reliable as others." Southern England; Real Estate Activities
• "The closure of branches has had a big impact on us. It has made it harder for us to bank with them, and the account charges are high compared to the Co-op." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "We have hardly any contact at all with the bank." Northern England; Other Service Activities
• "Average. They only want to know me when I have money." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Very good." Northern England; Construction
• "They are efficient and professional. Reactive rather than proactive." Northern England; Information and Communication
• "They're okay for simple banking requirements, but not very good at making adjustments to accounts, and updates relating to signatories on accounts." Southern England; Financial and Insurance Activities
• "They're good. They offer basic services which we need." Southern England; Transportation and storage
• "Well, actually, the only thing we're not happy about is the bank charges. No business manager anymore. No phone call to say hello. Had a personal one-to-one relation, but not anymore." Southern England; Other Service Activities
• "Well, they have been very supportive when I have needed them in the past. They have been very helpful when I have needed loans. We had a problem in the past with a fire, and they have us an insurance pay out, and that's why I would recommend them." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They give you a very good service. The day-to-day service is okay, but contacting them by phone [is] not easy." Southern England; Financial and Insurance Activities
• "It's okay. There is nothing wrong with them. I would just say we get [a] better support network from other banks." Southern England; Other Service Activities
• "I would say we get a reasonable service with NatWest." Southern England; Financial and Insurance Activities
• "I would find them sort of remote and only interact when there are problems. It does well holding an annual meeting and a review, but apart from that there is not much more interaction with the business manager. Apart from that, it's all straightforward, checking in and out, and everything's alright. When there are queries, they are responded to well, because that is what I've experienced." Southern England; Human Health and Social Work Activities
• "No problems with them." N Ireland; Human Health and Social Work Activities
• "We do not deal with them a lot." Southern England; Real Estate Activities
• "Excellent in some areas and very poor in others." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Services virtually non-existent. Charges high. Quite uncomfortable to change the bank once started with the business." Southern England; Professional, Scientific and Technical Activities
• "It's very nondescript. Little dealings with the bank, just wait for the charges to come through each month." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Competent and fair. I have a good working relationship with staff in my branch. I rely heavily on online banking. I don't have any complaints that would make me look elsewhere." Southern England; Arts, Entertainment and Recreation
• "Adequate. They are basic, and [a] basic online banking service." Southern England; Financial and Insurance Activities
• "Good interest rates and reliable banking. Does everything we need." Southern England; Human Health and Social Work Activities
• "When we set up fantastic, but I feel it has declined over the years." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "50% okay. Been able to speak to them." Southern England; Agriculture, Forestry and Fishing
• "Very good on the whole. We regularly use their online and telephone support as well as mentor services. The local branch has reduced hours so that is not good for us." Southern England; Professional, Scientific and Technical Activities
• "Understand their sector. They provide what is needed for their sector." Southern England; Human Health and Social Work Activities
• "Service is negligible. They only provide online banking. They basically facilitate money for us." Southern England; Professional, Scientific and Technical Activities
• "I have had no problems at all. There are friendly staff and they are very helpful." Southern England; Human Health and Social Work Activities
• "Branch is excellent and NatWest is not better or worst than the rest of the bunch." Southern England; Information and Communication
• "Convenient. It just does what it's meant to do, nothing far and beyond." Northern England; Human Health and Social Work Activities
• "I use them because you have no choice. We have a long trading history and don't have trading history with another bank." Southern England; Construction
• "It's helpful." Southern England; Administrative and Support Service Activities
• "Compared to other banks, they are good. IT systems, the Bankline, and the corporate bank, they don't have any kind of link. They always tell us to go [to] different departments. If I call a bank, they say it is not their department's problem. NatWest so far good with them. No issue." Southern England; Administrative and Support Service Activities
• "As a small business, banking is a little bit expensive. Limits on daily payments, etc." Southern England; Information and Communication
• "Just average." Southern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
• "Most of it is standard, but we have a very good relationship manager. It's pretty straightforward, but it's that that makes the difference." Southern England; Arts, Entertainment and Recreation
• "Generally acceptable. Recognises long standing relationships." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "It does what we need it to do. It meets our requirements." Southern England; Accommodation and Food Service Activities
• "Absolutely excellent on the IF's. On the current account, competent, functional, and very efficient on that front. However, on the loans and finance scene, not so good and really [are] asking too much." Southern England; Manufacturing
• "The system that we have with them are really good. Only problem [is] they don't always keep us up to date with issues to do with transactions." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Average. We just deposit the money and stays in." Southern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
• "Pretty good." Southern England; Arts, Entertainment and Recreation
• "It works to the sort of standard current for being a small charity. The charges for the business account [cost] quite a lot for us." Southern England; Arts, Entertainment and Recreation
• "On the downside, the communication is bad with our manager. They could improve on that. On the good side, they got good online banking facilities. Quite user-friendly." Southern England; Information and Communication
• "They're very good. They generally deliver what we ask for." Southern England; Information and Communication
• "It's satisfactory, in the sense of we rarely have an issue, and if we do, it gets prompt attention by NatWest account manager. We don't have any issues. We use them restrictively." Southern England; Financial and Insurance Activities
• "The relationship improved with the new relationship manager." Southern England; Information and Communication
• "They're as expected. The branches are a nightmare in regards to their staffing, but they're alright in general." Southern England; Accommodation and Food Service Activities
• "It's a fairly good service. It's fine. We've had a lot worse, but there [are] areas that could be improved." Southern England; Construction
• "They understand the business, and are very hands-off." Southern England; Education
• "Reasonably happy with the service they provide. Suits our business because we have lots of transactions going in and out every day, and their online system is very robust, and very easy to use." Southern England; Professional, Scientific and Technical Activities
• "They're satisfactory." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Very limited. We don't really have any real contact." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "It's okay." N Ireland; Manufacturing
• "They don't bother. They’re in [the] background, and stay there. Do not have enough contact with [them]. Considering changing." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "It's good as good as they can be." Southern England; Accommodation and Food Service Activities
• "They shrunk the overdraft, but we do have a lady who looks after our account, which is nice. We appreciate the personal service." Southern England; Construction
• "Office counter services are flexible and adaptable to our needs." Southern England; Administrative and Support Service Activities
• "We had a few issues which we were not overly satisfied with, and the services that we got from them. Also we were a bit disappointed with what we had been offered." Southern England; Manufacturing
• "Very helpful, polite and I have a dedicated manager. Very cooperative." Southern England; Human Health and Social Work Activities
• "Same as every other bank. They want to get as much money as they possibly can out of you." Northern England; Accommodation and Food Service Activities
• "I have had no problems with them or with the service or processing the payments. If we needed to change the terminals there have been no problems with that either." Wales; Professional, Scientific and Technical Activities
• "It's a satisfactory service but with room for improvement. Day to day banking is excellent. The counter staff are excellent, but as far as business development or advice is concerned, that's lacking." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They provide a good service and I'm quite happy [with] them." Southern England; Accommodation and Food Service Activities
• "None too speedy." Southern England; Real Estate Activities
• "They are okay. Not outstanding. It just does what we need it to do." Southern England; Transportation and storage
• "At the moment it's good. I've got a good friendship with the manager. The delivery of statements is dreadful." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Professional. Good customer service." Southern England; Manufacturing
• "Probably their service was very good for a long period, until the overdraft was taken away." Southern England; Construction
• "They provide me with what I need. No fuss." Southern England; Administrative and Support Service Activities
• "They have good customer services." Southern England; Education
• "Friendly staff, staff fairly efficient at what they do. Currency services could be better." Southern England; Information and Communication
• "They have a good personal touch if you need to speak to them about something and they help you when they can." Southern England; Construction
• "Fairly satisfied with it. The price could always be better, that's why I gave them an eight - keep them on their toes." Southern England; Manufacturing
• "It was purely the charges that caused us to leave NatWest, they're too expensive. The business loan is fine." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Helpful and reliable." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "We have not had success with NatWest. Barclays is a lot better for us in general terms." Southern England; Information and Communication
• "They have been very good to us and excellent when we started." Southern England; Professional, Scientific and Technical Activities
• "Difficult to get hold of the right person to speak to. Their international knowledge is limited." Southern England; Education
• "Good service. However, due to some international changes and restructure sometimes it takes much longer to have certain things arranged. The service is much slower." Southern England; Other Service Activities
• "It has been good and adequate for our needs." Southern England; Transportation and storage
• "Just acceptable." Northern England; Other Service Activities
• "They are in it to make money. They can push us to have invoice finance which is crippling to any small businesses." Southern England; Construction
• "They are adequate. They fulfil what we expect of them, but they don't go the extra mile." Southern England; Education
• "They're efficient. Useful when needed." Southern England; Construction
• "They are a good bank." Southern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
• "We are constantly told that the banks are lending money. There was a period where we were going to have a lot of purchases in one month and the bank said that it was not a problem. They needed the director's property as security and they said it was an unsecured loan, but it was a secured loan, but technically it was termed a loan. They needed security against it and that, ten years ago, that was not a loan." Southern England; Construction
• "Slow." Southern England; Construction
• "Good and it is easy to get through to customer services. They are very attentive." Southern England; Professional, Scientific and Technical Activities
• "It's mainly been a pleasant experience. They are efficient in dealing with our transactions. We haven't had any occasions where we've had to ask them for any loans or anything like that, so I've no idea on that front." Southern England; Agriculture, Forestry and Fishing
• "They are usually polite and helpful and do what I ask them to do. They do what I ask regarding problem solving." Southern England; Construction
• "I'd recommend them, because I like the current business manager." Southern England; Construction
• "They provide all our needs, without making unreasonable demands on us." Southern England; Construction
• "Impersonal." Southern England; Education
• "Helpful, informative." Southern England; Construction
• "Friendly, a bit inflexible, business managers don't seem to have as much flexibility in making decisions as they had in the past." Southern England; Human Health and Social Work Activities
• "Minimal." Southern England; Other Service Activities
• "Adequate. Sums up everything." Northern England; Construction
• "Was good, but getting worse." Northern England; Professional, Scientific and Technical Activities
• "They are there if we need something, but they are not pro-active." Northern England; Information and Communication
• "They are no worse than the other banks. They are always interested in trying to sell you the latest products, which is in their interest, not yours." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "We don't have any problems with them, they are pretty good." Northern England; Construction
• "As poor as you expect them all [to be]." Northern England; Transportation and storage
• "Absolutely fine. Very supportive." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Not very available. We don't like banks, to be honest. It's a bank. They're all sort of the same really." Southern England; Construction
• "It really does depend on the relationship manager as to what service you get." Southern England; Education
• "The service is good but they're closing so many banks. The bank we used has been closed." Northern England; Information and Communication
• "Very helpful staff and easy to get hold of. Very quick to respond, like through email. Very easy to get hold of." Northern England; Human Health and Social Work Activities
• "It [is] easy [to] communicate with them and they seem to fully understand our needs." Southern England; Manufacturing
• "We pay a lot of cash into the bank, the waiting time is ridiculous." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles

The below comments were given by respondents who gave the bank a low overall score (see glossary for more details).

• "They are absolutely terrible." Northern England; Human Health and Social Work Activities
• "I find NatWest frustrating and bureaucratic." Southern England; Real Estate Activities
• "Service is appalling." Southern England; Professional, Scientific and Technical Activities
• "Very poor. Service very poor, sometimes non existent." Southern England; Construction
• "Rubbish." Northern England; Transportation and storage
• "There are serious flaws in the service and their banking has jeopardised our credibility with our suppliers." Southern England; Information and Communication
• "The bank has reduced the amount of services they offer to us, yet we still [pay] the same fees." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Nobody to speak to face to face, just telephone." N Ireland; Construction
• "We asked to see an interest statement for the commercial mortgage and it took about a month and it was very difficult to understand." Northern England; Information and Communication
• "We haven't found them very helpful in the past. They weren't very supportive when we needed support when the recession hit." Northern England; Information and Communication
• "[They're] just about okay!" Southern England; Manufacturing
• "Poor. They are dishonest with rates and charges. I feel they are greedy and have unnecessary charges." Southern England; Education
• "The business account isn't very good, so they have made errors setting up accounts." Northern England; Professional, Scientific and Technical Activities
• "Restricted. Not very versatile with their funding." Northern England; Construction
• "Poor. The general service is poor." Northern England; Information and Communication
• "It's a shambles. It's poor. It's chaotic. We have online banking and they managed to lose and wipe one of our users from the banking system and they've never been able to explain what happened. We have two accounts, we hadn't closed one, but they closed it, so they completely failed our transfers, standing orders and direct debits. Suppliers were then chasing us for payments saying we hadn't made payments. It was hugely embarrassing and lots of work." Southern England; Human Health and Social Work Activities
• "[It is] difficult to make changes, [the] relationship manager keeps changing." Southern England; Other Service Activities
• "They are generally very okay, but we did have a series of run-ins when my account [was] hacked. I was very unhappy with the way they handled things." Southern England; Real Estate Activities
• "It's been a poor bank. It's taken 3 months to open a new account, something which should be done in a week or 24 hours, really." Southern England; Manufacturing
• "Very poor. All banks are pretty much the same. If we are well funded they want help. If we're not, they don't want to know." Northern England; Professional, Scientific and Technical Activities
• "It's awful because they don't give any service." Southern England; Construction
• "NatWest are lackadaisical." Northern England; Arts, Entertainment and Recreation
• "When we needed help they didn't come through. Had a very good personal manager but his hands are tied." Southern England; Arts, Entertainment and Recreation
• "Not very good at all. I don't think [they] can do anything for anyone." Southern England; Construction
• "Non-existent. Poor customer service whenever I deal with anybody. Outdated products." Southern England; Other Service Activities
• "Poor." Southern England; Transportation and storage
• "Not great. They restrict me on three day payments [and] charge £25 for instant payment." Southern England; Administrative and Support Service Activities
• "Very difficult to deal with and very high charges." Southern England; Administrative and Support Service Activities
• "Don't use banks for any loans or any finance whatsoever. They're too short-sighted. We will create fantastic organisations for countries other than us, and then it's no good here." Southern England; Manufacturing
• "They don't bring anything to our party. They don't really do anything for us." Southern England; Construction
• "Very simple. [It is] difficult to pay [in] because they closed the branch." Wales; Administrative and Support Service Activities
• "Absolutely appalling." Northern England; Transportation and storage
• "They are absolute garbage. I find them aggressive and am looking to change banks." Southern England; Administrative and Support Service Activities
• "Not much help. No idea what it's like running a small business. Only interested in selling their own products." Southern England; Arts, Entertainment and Recreation
• "Not keeping people informed. Quick staff turnover. General day-to-day." Southern England; Information and Communication
• "We just use them to support that one mortgage. We did contact them once about moving the account over, but we couldn't do it." Southern England; Information and Communication
• "Very poor. Basically unavailable, basically on sided banking. They take all the funds and commissions and [we] get very little in return." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Worst bank to deal with. Charges are very excessive, no support and no communication." Southern England; Information and Communication
• "They mis-sold us loans and mortgages in previous times. [I] don't have much trust with [them] as a commercial bank. Banking systems fail quite often." Southern England; Other Service Activities
• "Unresponsive and chaotic except for basic transactions. Their website is lacking in information. It is archaic." Southern England; Human Health and Social Work Activities
• "Constant changes in managers, no personal contact, no effort to look at my business and what it requires." Northern England; Construction
• "I was quite happy before, however in the last two years they've been asking me to move my loans. They are not helping. They tried to make me change the loan, asked me to move one of the loans, said I was defaulting. I had to move it and it cost me quite a bit." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "The branch staff were abysmal and miserable. Never knew your name when you went in there." Southern England; Arts, Entertainment and Recreation
• "Uncooperative. Unwilling to lend. Zero support." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "The most useless bank I have known. They do not want to lend any money. The manager does not have a clue." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "It is a load of rubbish. We have been with them for more than 20 years and in the last 5 years they have not helped us. I wanted to buy some properties and they said they would give me 100% and they later said they could only give me 60%." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Rubbish." Northern England; Manufacturing