Co-operative Bank For 10 to 49 Employees

number of ratings
  • over
    49

  • 10 to 49
  • under 10

Business Current Account

Overall Score Attribute Scores Number of Ratings
74%
  • Tailored
  • Fair & Clear
  • Value
  • Informative
  • Available
Average score based on 18 ratings

Products and Services

Product or Service Scores Number of Ratings
General Business Support
Based on 5 ratings
Payment & Transaction Services
Based on 2 ratings
Merchant Services
Based on 2 ratings
Deposit or Investment Account
Based on 5 ratings
Credit Card
Based on 8 ratings
Commercial Mortgage
Based on 4 ratings
Insurance
Based on 1 rating
Loan
Based on 4 ratings
Foreign Currency Services
Based on 1 rating
Asset Finance
Based on 1 rating

Credit Approachability

Overall Score Number of Ratings
We asked anyone who had approached the bank in the last 12 months (informally or formally) to discuss taking out a loan, overdraft or other form of credit – regardless of the outcome – and how satisfied they were with the way the bank handled this.
Based on 7 ratings

All Comments for Selected Business Size

The below comments were given by respondents who gave the bank a high overall score (see glossary for more details).

  • "Very good. We get good financial advice. They regularly check the account." Northern England; Human Health and Social Work Activities
  • "It's a good service, it's just the current affairs they are facing." Northern England; Human Health and Social Work Activities
  • "Very good. I have no problems getting hold of them and I'm getting access to [the] things I need." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
  • "[It's a] very good service, very clear. [I've] never had any problems." Northern England; Other Service Activities
  • "We receive comprehensive statements on a regular basis. We are given £25 a year for being a customer." Southern England; Education
  • "Very good value for money." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
  • "Excellent. I get what I need." Scotland; Other Service Activities
  • "Straightforward Internet banking. Useful having a Post Office, and good telephone support. Always helpful and slightly cheerful." Northern England; Accommodation and Food Service Activities
  • "They are very good. I like to be able to speak to somebody straightaway. I like having a dedicated person I can call." Northern England; Other Service Activities
  • "They are polite. Customer care line is good. Customer service is excellent, and they always help you with everything, and they try to answer your questions." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
  • "They are just a perfectly good bank. It's partly due to their ethical stance, and partly due to the fact that they have remained stable." Southern England; Manufacturing
  • "Satisfactory." Northern England; Manufacturing

The below comments were given by respondents who gave the bank a medium overall score (see glossary for more details).

  • "They always provide businesses services." Southern England; Arts, Entertainment and Recreation
  • "It's ok, not brilliant. It's ok." Southern England; Administrative and Support Service Activities
  • "Everything has been fine for a while." Scotland; Professional, Scientific and Technical Activities
  • "It's a Ferrari service with a tiny engine. They have massive problems at the moment. They have a lot of functions in place, but they have become a lot more restricted because of the issues they have." Southern England; Professional, Scientific and Technical Activities
  • "I've been with many other banks and they are all the same." Northern England; Education
  • "I would recommend them to another business as long as they are a member of FSB (Federation of Small Businesses), as you get free banking." Southern England; Administrative and Support Service Activities
  • "They are very flexible. Small enough to respond. They lack international service." Southern England; Financial and Insurance Activities
  • "A good service. Would recommend to others." Northern England; Manufacturing

The below comments were given by respondents who gave the bank a low overall score (see glossary for more details).

  • "Poor. We tried to get an overdraft when we were looking for finance, but in the end we didn't bother because the treatment was ridiculous." Southern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
  • "It's just the same as any bank." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
  • "Outdated. Online banking services, very poor." Southern England; Human Health and Social Work Activities
  • "They have no service or content." Southern England; Manufacturing
  • "You can't have a business credit card from a separate bank from your current account. The systems, you can't carry out basic transactions and can't view your transactions online. I wouldn't recommend them at all. The call centres, you don't get a response from them. Poor service in the call centre." Scotland; Manufacturing