Barclays Bank For 10 to 49 Employees

The below comments were given by respondents who gave the bank a medium overall score (see glossary for more details).

• "Happy with the services." Northern England; Real Estate Activities
• "Efficient. Never had a problem with them." Southern England; Construction
• "Not really impressed. All banks are the same." Southern England; Transportation and storage
• "More than adequate." Northern England; Construction
• "We do not have a commercial manager any more. We have four or five people we communicate with." Southern England; Real Estate Activities
• "[They are] reasonable and good most of the time." Southern England; Real Estate Activities
• "The service is okay." Southern England; Education
• "They provide a moderate service." Northern England; Human Health and Social Work Activities
• "I do not use this service frequently." Southern England; Real Estate Activities
• "I have had an HSBC account in the past. Barclays is marginally better than HSBC, I would say. It provides more information on their accounts." Southern England; Human Health and Social Work Activities
• "It is a satisfactory service." Southern England; Construction
• "Professional banking services." Southern England; Information and Communication
• "They give us the response we need." Southern England; Construction
• "Very efficient." Northern England; Financial and Insurance Activities
• "Straightforward and it works no problems at all." Southern England; Information and Communication
• "Fine. They gave me an overdraft when I needed it." Southern England; Manufacturing
• "They are okay." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Adequate if you know what you are asking for." Southern England; Professional, Scientific and Technical Activities
• "[I'm] very happy with [the] service they provide." Southern England; Accommodation and Food Service Activities
• "Impersonal." Northern England; Arts, Entertainment and Recreation
• "I think they are practical." Southern England; Human Health and Social Work Activities
• "Average. Their service has let me down a couple of times." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "[They] provide the bare minimum, but they do that well." Southern England; Professional, Scientific and Technical Activities
• "[The] business manager is excellent. [The] call centre [is] not so excellent." Northern England; Manufacturing
• "They need me and I need them!" Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "[They are] as expected." Wales; Information and Communication
• "[They're] adequate." Southern England; Other Service Activities
• "Loyalty counts for nothing. [I've] been with them for 84 years and they treat us as a start-up." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "It is slow and old-fashioned but it works." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They are paying few people too much money, employees." Southern England; Arts, Entertainment and Recreation
• "It's adequate." Southern England; Education
• "We have a good relationship team, but sometimes the local branch can get tied up with bureaucracy." Northern England; Real Estate Activities
• "Adequate for our needs." Southern England; Manufacturing
• "Adequate and efficient, just the general service level. It's probably a branch level." Southern England; Arts, Entertainment and Recreation
• "Meets all our needs." Southern England; Professional, Scientific and Technical Activities
• "It's nothing spectacular." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Helpful and efficient." Southern England; Transportation and storage
• "Not that bad. They have gone down in my opinion. The business manager has not stuck to what they have said they will." Southern England; Accommodation and Food Service Activities
• "Very proactive and helpful, however only early days so far, so haven't had time to do anything wrong." Northern England; Financial and Insurance Activities
• "Pretty adequate. No real issues. Resolved issues very quickly. Generally okayish." Northern England; Construction
• "I have a low opinion of all banks. Unresponsive. I don't think they understand the needs of a small business. They can't respond to them because the whole business is structured around red tape after they took away branch managers who understood how local businesses worked." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Minimal satisfaction requirement." Northern England; Manufacturing
• "Well, we don't really have a problem. They don't give you anything, really. You can't get loans, an overdraft. You don't get anything, but all banks are the same. It is just a facility we use, really." Northern England; Construction
• "The service is reasonably good." Southern England; Construction
• "When we need it." Southern England; Financial and Insurance Activities
• "We are happy with the majority of services, but there were times when the service took too long." Southern England; Construction
• "It's efficient and accessible, but I don't have many demands, so I'm less likely to have a problem." Southern England; Professional, Scientific and Technical Activities
• "Always very helpful. Very professional and helpful." Northern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
• "I don't think they support businesses that want to grow, in terms of investment." Southern England; Professional, Scientific and Technical Activities
• "It's satisfactory. As per usual with most things, it's always hard to contact people via phone. I deal with online banking more than speaking to somebody in the bank. I say the only downside is contacting somebody by phone. It's never easy, but everything is fine. The online banking is good. It's always working. It's never down. It's easy to get to, to do the banking." Southern England; Accommodation and Food Service Activities
• "Standard." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They only provide a credit card." Southern England; Professional, Scientific and Technical Activities
• "I think it's like all banks, it depends on the personnel. Some personnel I would recommend, and some I wouldn't even entertain." Southern England; Other Service Activities
• "The only reason we're with this is because they're the only bank in our town. Not having an account manger that you can speak to, and they cut back on all their staff so you don't have a relationship with anyone. They're not exactly a great help, and they've put their charges up a bit recently. Every time you put a cheque in or something you have to pay." Southern England; Human Health and Social Work Activities
• "It fluctuates." Southern England; Human Health and Social Work Activities
• "We have a straightforward business and they are able to cope with that." Wales; Professional, Scientific and Technical Activities
• "Pretty good. Very responsive. Seem to be over the worst of the culture issues." Northern England; Manufacturing
• "They are a business like we are. It's not like it used to be when you used to know who your bank manager was. It's quite distant now." Southern England; Transportation and storage
• "Not particularly good as their charges are too high. Have to pay to get coins." Southern England; Administrative and Support Service Activities
• "It's adequate." Southern England; Arts, Entertainment and Recreation
• "All the big banks are rotten, but they're no worse than the others." Southern England; Agriculture, Forestry and Fishing
• "We have a private bank for our services. So far we haven't had any complaints. Don't have any issues or problems, and have a personalised service from them, which is useful." Southern England; Real Estate Activities
• "We use minimal and expect Barclays to be perfectly adequate to meet our needs." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "It's fine. I'm not aware of any issues we have with them." Southern England; Information and Communication
• "Don't really deal with them very much, only provides credit card." Southern England; Other Service Activities
• "I don't think we get very much service from the bank." Northern England; Construction
• "Provide just the basic banking facility and online banking." Southern England; Transportation and storage
• "Just say it's basic and satisfactory." Northern England; Human Health and Social Work Activities
• "I'm never in contact with Barclays." Southern England; Other Service Activities
• "It's adequate. It's exactly how it should be for online banking." Southern England; Administrative and Support Service Activities
• "Very good. We have always been satisfied." Southern England; Other Service Activities
• "It is a fine bank. If we do not do our part, they do not give us money. If we have a default or something, they charge. Apart from that, they are fine. Boring all the same, no difference to other banks." Southern England; Professional, Scientific and Technical Activities
• "They don't really do a lot, really, but they're there if I need them for anything, such as overdrafts or a credit card." Southern England; Professional, Scientific and Technical Activities
• "Satisfactory." Southern England; Other Service Activities
• "It is good. Reliable." Southern England; Construction
• "I think they fulfil a variety of different requirements that tends to be on a need to have basis, rather than a need to know basis." Southern England; Transportation and storage
• "Reliable, quick to respond. Easy Internet access." Southern England; Administrative and Support Service Activities
• "It's better than any other. We get a good service when we go to the bank." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "As an adequate service in fulfilling our banking requirement." Southern England; Real Estate Activities
• "Too big for their boots. They used to do things very well and were supportive. Now, computers reign and branches are now being closed." Northern England; Transportation and storage
• "Very good, so we see them often and know them personally." Southern England; Transportation and storage
• "They're helpful, and their online banking staff in [location] are well trained, and are open until midnight, which is very useful." Southern England; Financial and Insurance Activities
• "Good." Southern England; Administrative and Support Service Activities
• "They're a bit laid back, so not much. They've got a really good mobile phone app." Southern England; Real Estate Activities
• "It annoys me intensely when you phone and you have to explain everything as you're transferred to a foreign call centre. We should be able to get through to the branch. Everything is automated and online, and banks are just giving away peoples jobs. We should move the call centres here so that we create more jobs in our country." Southern England; Manufacturing
• "Satisfactory. Well, it has been satisfactory in regards to credit cards. Approaches for other things when starting for a loan, and weren't helpful." Southern England; Human Health and Social Work Activities
• "Business manager is approachable and understands our needs." Northern England; Human Health and Social Work Activities
• "It's average, as bad as all the other British banks." Southern England; Human Health and Social Work Activities
• "We don't use them. Not good, not bad." Wales; Transportation and storage
• "Approachable. The service we receive, the staff we talk to are very good." Southern England; Information and Communication
• "I don't have very much to say there, as it's getting recorded. There are communication problems." Northern England; Transportation and storage
• "We get a good service. I guess we get visits from the bank manager for advice periodically. When you want them they are there. From a perspective, nothing bad." Southern England; Professional, Scientific and Technical Activities
• "It's a basic service, nothing special. It's just like the other banks. They are all as bad as each other." Northern England; Construction
• "I think it's very good." Southern England; Human Health and Social Work Activities
• "They're adequate. They're a bit forgetful, and not consistent sometimes." Southern England; Construction
• "They do just enough to keep us on board, but I'm sure there's a lot more they could do." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Adequate, but could do a lot better." Southern England; Other Service Activities
• "The service has been fair to middling." Southern England; Agriculture, Forestry and Fishing
• "They don't do anything good at all." Southern England; Human Health and Social Work Activities
• "It's a good service in branch. Phone centre is frustrating at times." Southern England; Arts, Entertainment and Recreation
• "Contacts are poor. Supposed to call me in 24 hours. They haven't go back to me yet. Been with them 10 to 15 years. Very poor customer dealings." Southern England; Administrative and Support Service Activities
• "I think Barclays Banks are quite good, and have no reason to be unhappy. Their customer service is pretty good as they're quick to respond." Southern England; Manufacturing
• "The local manager is always quick to answer our calls, and very helpful." Southern England; Human Health and Social Work Activities
• "We get an annual visit, which is all we need. We get the service, and I bank every single day, and the service is good." Southern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
• "Not much contact with the bank." Southern England; Construction
• "It's very standard, and does what it says on the tin." Southern England; Education
• "We don't feel important to them, and it's just like we're a number to them. The relationship manager is good at keeping in touch, but isn't allowed to do anything and everything, gets directed to credit department." Southern England; Financial and Insurance Activities
• "We only go to them when we have to, and the internal processes are not easy for small businesses to use. We have access to a business manager, but I don't think he is helpful in solving problems." Southern England; Other Service Activities
• "Functional. The way I run the business mean I don't need much, apart from the online facility, which is useful. Just as every other bank is." Southern England; Accommodation and Food Service Activities
• "It has been partially satisfactory, but there have been delays in transactions. Online service went down, and as a result, there were delays in payments being sent out late." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They're okay and satisfactory. I haven't really had to test them." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Sometimes helpful, but mostly being obstacle in a way." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Mainly use online banking. That's about all." N Ireland; Professional, Scientific and Technical Activities
• "Generally the service is good, but recently have started to charge for things that we haven't been paying for before." Southern England; Agriculture, Forestry and Fishing
• "It's okay." Southern England; Other Service Activities
• "Very good. All good." Southern England; Accommodation and Food Service Activities
• "They're the only bank in town, so don't have a choice." Southern England; Accommodation and Food Service Activities
• "Yes, it's satisfactory." Southern England; Human Health and Social Work Activities
• "It's fine whenever you don't have to deal with the staff." N Ireland; Professional, Scientific and Technical Activities
• "It's adequate. I'm not happy so I'm looking around." Southern England; Human Health and Social Work Activities
• "I would say that the branch I use is very friendly, but if they close then you lose that personal contact." Wales; Professional, Scientific and Technical Activities
• "Adequate. They don't go out on a limb, but provide us with what we need." Northern England; Manufacturing
• "Sufficient, they're just sufficient. They don't do a great deal [of] extra work, the same as any other bank, I think. Requirements for personal guarantees I think is unreasonable at the level that they require them." Northern England; Construction
• "I think they could be a bit more accessible, and basically keep us up to date with changes , for example who our customer relation manager is. They have changed our customer relation manager quite a few times and they have not informed us. HSBC are the complete opposite , you are updated all the time, they call you all the time to see if there [are] any other services we need, and if we are happy with the service we are receiving. Another thing with HSBC is they provide training for on line banking, and Barclays just send out the device and PIN numbers no instructions or anything." Southern England; Construction
• "Their credit card is fine, never had any problems." Southern England; Construction
• "They process all the transactions vey quickly. Easy to work with." Southern England; Other Service Activities
• "Adequate and marginally better [than] my experience with other banks." Southern England; Professional, Scientific and Technical Activities
• "They have a means of transaction otherwise I wouldn't rate it highly to be honest." N Ireland; Accommodation and Food Service Activities
• "Very average. They are an average bank. They do not go the extra mile." Northern England; Other Service Activities
• "[We have] no interaction with HSBC, we just have the credit card with them ." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Very helpful local business manager who understands our company. It is a good service." Southern England; Accommodation and Food Service Activities
• "We've never had any problems with them." Southern England; Construction
• "Satisfactory." Northern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
• "If you've got any problems they're really good and professional but they've brought in a new online banking system which has taken two-and-a-half years to finalise and in that time I've spent a month of my time on the phone with them." Northern England; Manufacturing
• "Fair to middling as long as you are proactive." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Relatively unhelpful [for] discussing any possibilities of overdrafts or loans, fairly disinterested in our day-to-day banking" Southern England; Construction
• "Pretty good." Southern England; Accommodation and Food Service Activities
• "Good, efficient and user-friendly." Southern England; Construction
• "Charges too much for business fees and they don't pay enough on deposits." Northern England; Manufacturing
• "They are basically just like everybody else." Northern England; Construction
• "They understand the business and they offer help and advice, they're getting things done." Southern England; Agriculture, Forestry and Fishing
• "Their charges are quite high. They charge for a lot of things. In branch is effective and quite quick." Southern England; Accommodation and Food Service Activities
• "They are very helpful. They provide us with the service we require." Southern England; Construction
• "Excellent, no problems at all." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Average. I think the charges are more than other banks. On the other hand, they are willing to lend the money." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "See previous." Southern England; Other Service Activities
• "They are helpful and if I need to deal with something they are always on hand with some advice. When we have problems with clients' payments, they help us send letters when we have a legal problem." Southern England; Manufacturing
• "Provide a good service but I would not trust them as far as I could throw them." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They've been very responsive to all of my questions. Very helpful. I can email the business manager at any point and he'll get back to me pretty quickly." Southern England; Education
• "Reasonable. Their operations are not perfect." Southern England; Professional, Scientific and Technical Activities
• "it's okay." Northern England; Construction
• "Reasonably good." Northern England; Arts, Entertainment and Recreation
• "Basically, they just provide the bank account. That's all they do." Northern England; Professional, Scientific and Technical Activities
• "I get very good service because I demand a very good service." Southern England; Construction
• "We try and keep away as much [as possible]. We have an arms length relationship." Southern England; Real Estate Activities
• "We find Barclays very helpful. They have a local manager who is very helpful and they are a lot more approachable than HSBC." Wales; Construction
• "Excellent with our business manager, but poor at the point of service on the tills." Southern England; Education
• "Fine." Southern England; Other Service Activities
• "They are good for getting anything you need, like your statements. Some banks you don't get that. I like the fact that I can call my business account manager." Northern England; Accommodation and Food Service Activities
• "They provide a good day-to-day banking service." Southern England; Professional, Scientific and Technical Activities
• "[The] high street bank [is] easy to access. If you need to cash anything you can get the amount of cash you want. The online banking is easy to use. [I] don't use a lot so can't say much else. I would have more to say if I borrowed much off them." Southern England; Administrative and Support Service Activities
• "They are really good. They keep in touch with us and let us know what we can and can't afford." Southern England; Other Service Activities
• "It does its job." Scotland; Construction
• "Generally they have been okay. The bank manager that we have is not very proactive, she never rings to see if everything is alright, we have to contact her. Everything we do is initiated by us. I think sometimes it would be nice if they ring us to ask if everything is okay and if there is anything they can do to help." Southern England; Accommodation and Food Service Activities
• "It is a reasonable service, they help us out when we have any queries or problems. I like their telephone banking services, which is what we use." Southern England; Education
• "A bit above adequate." Southern England; Human Health and Social Work Activities
• "Reasonable, given that we don't put any demands on them. Our business manager seems too busy to deal promptly with our issues." Northern England; Professional, Scientific and Technical Activities
• "Very professional." Northern England; Manufacturing
• "I'd say that dealing with them, any correspondence is quite slow, quite tricky. It's quite tricky to speak to the right person. Certain requests that we've made seemed to be overlooked on occasion." Northern England; Information and Communication
• "It's got good and bad points. We have a very good account manager, but we're not happy with our local branch that we do our business banking in." Southern England; Transportation and storage

The below comments were given by respondents who gave the bank a low overall score (see glossary for more details).

• "It is very poor. Whenever I interact with them it takes such a long time to do anything." Southern England; Agriculture, Forestry and Fishing
• "It is okay." Northern England; Other Service Activities
• "[They are] unhelpful. [They provide] no support." Southern England; Human Health and Social Work Activities
• "[It] needs improvement in their communication to their business banking customers, which is very poor." Southern England; Human Health and Social Work Activities
• "[It's] expensive. They never reacted. [They weren't] interested enough. [There was] little interaction, so [I] shifted to NatWest, this month." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Average." Wales; Accommodation and Food Service Activities
• "Draconian because in one go, they removed development finance for property development without notice." Southern England; Construction
• "Barclays is not very proactive. Their loans are overpriced and especially in terms of security, making them almost pointless. Barclays is terminally afraid of risk." Southern England; Other Service Activities
• "Basically, what they do well is the services. I don't think it's them, it's up to me to run my business well. Every time I default I don't get any help. I think they can, again, it's me. I run my accounts very well but every time I go to them I don't get anywhere. Basically, they need to listen to what the small businesses need, and be prepared to assist them. Small businesses want funding to run their businesses, and the banks should be able to help with obstacles in the way. They can see how your businesses are performing. They come up with things. Like we need collateral with this and collateral for that, and they can see the business is strong. If you beat one hurdle they come up with another because they don't want to lend." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Fairly good, but expensive." Southern England; Construction
• "The last 6 weeks have been ridiculous. The service compared to other banks is kind of bad. We are considering seriously changing to another handler." Southern England; Construction
• "Their charges are too high, and I don't receive any support or communication from them." Wales; Administrative and Support Service Activities
• "They are very incompetent. They lose paperwork and they don't seem to care what is going on." Southern England; Education
• "It's very difficult to get hold of the manager. Sometimes I ring about three or four times and they don't bother ringing back." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Not satisfactory apart from the fact that we have a local branch, or we wouldn't use them." Northern England; Agriculture, Forestry and Fishing
• "Not very good at al. I put a complaint in, in May, and it has not been resolved." Southern England; Construction
• "Well, I just think it's incredibly average. When I do try to use credit card, I get called in for fraud checks. I use the same service, but I get to wait 45 minutes. I make a payment regularly, but still get a check every time." Northern England; Construction
• "The cashiers are very friendly, but too much automation, and not enough people." Northern England; Manufacturing
• "We've been with the bank over 40 years. Service is extremely poor. Started going down hill about 5 years ago. Bank manager never phones." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "A necessary evil. I just don't like banks. They're great when you have money, they'll give you more. If you don't have any money and need it, they won't give you any." Southern England; Manufacturing
• "Rubbish." Northern England; Transportation and storage
• "Just use online." Southern England; Construction
• "It's uncaring. There are too many errors, and we are just a number, not a customer." Southern England; Other Service Activities
• "Appalling. Very unfriendly and unsupportive. The staff aren't commercially astute. It is very expensive." Southern England; Education
• "We don't get a service. They don't understand the industry and they are completely useless." Southern England; Arts, Entertainment and Recreation
• "They cannot be trusted and they are recognised scammers. They are only interested in themselves and they are as close to criminality without being convicted. They are massively detrimental to businesses." Southern England; Financial and Insurance Activities
• "In one word, rubbish. There is no communication or support. The charges are too high." Wales; Construction
• "It's appalling. They tried to destroy us 3 years ago. They made life extra difficult for us, withholding money that was ours. I'm not sure why." Southern England; Other Service Activities
• "The have terrible current account administration." Northern England; Information and Communication
• "Terrible. We've been a customer for 60 years. 30 years experience. Last 8 years have been awful. Not looking after their existing customers. More interested in getting new customers." Southern England; Construction
• "Poor. Misleading." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "I get treated like a number, not like a customer. Very good at moving the goal posts in their favour." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "The computer says yes or no. You don't get to deal with people. My business has been going for 50 years, and banks have changed an awful lot." Southern England; Other Service Activities
• "Already getting rid of personal, as in human beings. So I'm not very satisfied that we're having to deal with machines. I can't even remember the last time someone called us to find out how satisfied we are with the service. Their bank charges are extortionate, but there's no other option. We put all our money through them, and they charge us thousands a year and give nothing in return." Southern England; Professional, Scientific and Technical Activities
• "Their lack of support which stunts growth in flexibility, and there's no interest now in small industry. Local bank do not have the atrophy to authorise or work on behaviour of local businesses." Southern England; Manufacturing
• "We don't get much of a service at all." Southern England; Construction
• "The staff in the local branch is sometimes friendly, but sometimes appear rather indifferent." Southern England; Other Service Activities
• "It's nearly impossible to contact. Poor general service." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Zero. They're not supportive at all." Southern England; Education
• "Inadequate, they are not able to make any decision unless they are computerised, and you have to tick boxes, and their overdraft facilities are criminal." Southern England; Manufacturing
• "At the moment its appalling. They up the rates too high. They made things very inconvenient. It's all changed in the last two months. We might be changing." Northern England; Arts, Entertainment and Recreation
• "Bog-standard." Northern England; Transportation and storage
• "Complex. They cause a lot of hassle. Very hard to get hold [of] one particular person." Southern England; Other Service Activities
• "You feel like a number in the crowd and [they are] not willing to accept responsibility when there are errors on behalf of the bank." Southern England; Arts, Entertainment and Recreation
• "Expensive and unsupportive. Their charges are extremely high and my business manager hasn't got a very good attitude. I've had much better experiences with my previous bank." Southern England; Accommodation and Food Service Activities
• "The service is non-existent. There is a lack of communication. No reaching out. They are hard to contact." Southern England; Construction
• "I think they don't appreciate or support small business any longer. Despite knowing about business coming in they are unable to or refuse to lend to increase facilities." Southern England; Other Service Activities
• "Terrible. Interested in taking money from us and do not give any help or advice." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They are not very helpful and [are] judgemental." Southern England; Human Health and Social Work Activities
• "I do not think they have a clue about my business and I do not think they understand my business. They are not helpful at all." Southern England; Human Health and Social Work Activities
• "Contact [has gone] not so well." Southern England; Agriculture, Forestry and Fishing
• "I always feel like they are ripping us off with the charges. We've got a place and they're wanting us to get that valued, [and] the valuation charges are over the top. They're not so bad. I'm not over the top happy with them." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Okay, but they still operate a half day closing in our local branch and the bank charges are excessive." Northern England; Other Service Activities
• "I wouldn't recommend them. One of the bugbears I have with Barclays is that it takes five days for cheques to clear, but all banks are the same." Northern England; Construction
• "On a daily basis they are wonderful and efficient." Northern England; Professional, Scientific and Technical Activities
• "Make sure you investigate which bank manager you are dealing with because some are better than others. You need someone who can work with you to make your business successful." Southern England; Manufacturing
• "I just think it's a poor service." Southern England; Other Service Activities
• "Very impersonal. You have to shout to get anything done. They're inclined to point you towards a call centre rather than any personal banking." Southern England; Other Service Activities