Bank of Scotland For 10 to 49 Employees

number of ratings
  • over
    49

  • 10 to 49
  • under 10

Business Current Account

Overall Score Attribute Scores Number of Ratings
56%
  • Tailored
  • Fair & Clear
  • Value
  • Informative
  • Available
Average score based on 26 ratings

Products and Services

Product or Service Scores Number of Ratings
Commercial Mortgage
Based on 4 ratings
Credit Card
Based on 20 ratings
Insurance
Based on 1 rating
Interest Rate Hedging Instruments
Based on 1 rating
General Business Support
Based on 10 ratings
Loan
Based on 8 ratings
Merchant Services
Based on 7 ratings
Asset Finance
Based on 4 ratings
Payment & Transaction Services
Based on 3 ratings
Deposit or Investment Account
Based on 15 ratings
Foreign Currency Services
Based on 5 ratings
Invoice Finance
Based on 4 ratings

Credit Approachability

Overall Score Number of Ratings
We asked anyone who had approached the bank in the last 12 months (informally or formally) to discuss taking out a loan, overdraft or other form of credit – regardless of the outcome – and how satisfied they were with the way the bank handled this.
Based on 10 ratings

All Comments for Selected Business Size

The below comments were given by respondents who gave the bank a high overall score (see glossary for more details).

  • "Fine. [There have been] no issues. [There's] not much contact with them." Southern England; Other Service Activities
  • "Always helpful when we need them." Northern England; Professional, Scientific and Technical Activities
  • "Very good. Helpful. Very useful. Your account manager has been helpful any time I call up." Southern England; Construction
  • "Yes, fine. Good service. No problems." Southern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
  • "Excellent. No problem at all." Scotland; Construction
  • "For what we need them for, they're fine. That's it." N Ireland; Real Estate Activities
  • "Very easy to approach. They listen to us. Any financial decisions are dealt with quickly and they assign a business manager to deal with it, [so] that you can build a relationship with [them]." Northern England; Professional, Scientific and Technical Activities

The below comments were given by respondents who gave the bank a medium overall score (see glossary for more details).

  • "The service is adequate. Nothing extra than that." Southern England; Construction
  • "Adequate." Southern England; Administrative and Support Service Activities
  • "I don't get much, because I do not need anything." Scotland; Construction
  • "Satisfactory." Scotland; Arts, Entertainment and Recreation
  • "Quite happy because [it] fulfils all business needs." Scotland; Real Estate Activities
  • "Reasonable good service, and a responsive relationship team." Northern England; Real Estate Activities
  • "Prompt and accurate. They always respond well to any queries we have." Northern England; Professional, Scientific and Technical Activities
  • "Provide us with a relatively good service." Scotland; Human Health and Social Work Activities
  • "Satisfactory. No real issues. Couldn't fully comment. Best to leave to director." Scotland; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
  • "I'd say they were as good as competitors." Scotland; Financial and Insurance Activities
  • "Adequate." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
  • "We receive a basic service. It suits our needs and I use it for online banking." Southern England; Human Health and Social Work Activities
  • "Good. All we do is store money there." Southern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
  • "Helpful. Their online facility is good, but the breakdown of capital interest is poor." Southern England; Financial and Insurance Activities
  • "They're very efficient, and I have a local contact which is good." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
  • "Their services are very good, but the online banking could be better. Overall they're very good." Scotland; Professional, Scientific and Technical Activities
  • "It fits our business needs." Northern England; Professional, Scientific and Technical Activities
  • "They're fine. We don't do a lot of business with them, but we did in the past but not now. They're very helpful." N Ireland; Financial and Insurance Activities
  • "Their services are reasonable, except their charges and tax, which makes a hole in your money if you have a lot in there. Their outline services are very secure." Southern England; Construction
  • "We don't need to use the bank's services very often, but when we do they always manage to provide a service for us." Scotland; Human Health and Social Work Activities
  • "I think basically we get a good service." Scotland; Construction
  • "Very good. Very easy to deal with." Scotland; Transportation and storage
  • "Helpful bank." Scotland; Manufacturing

The below comments were given by respondents who gave the bank a low overall score (see glossary for more details).

  • "They are useless." Southern England; Real Estate Activities
  • "The service element is fine. However, the actual cost of acquiring finance is way too high." Scotland; Construction
  • "Very bad service. Poor support. Very unapproachable." Southern England; Administrative and Support Service Activities
  • "Banking service with no benefits." Southern England; Information and Communication
  • "I think they do the bare minimum. They do not understand my business." Southern England; Human Health and Social Work Activities
  • "I wanted to buy out my [relations]. [Bank of Scotland] refused, even though I had shares in the company and had been with the bank for [x] years." Scotland; Arts, Entertainment and Recreation
  • "Absolutely useless. Unhelpful. Caused more problems issuing cheque books with cheques that were cancelled." Southern England; Professional, Scientific and Technical Activities