Bank of Ireland For 10 to 49 Employees

The below comments were given by respondents who gave the bank a medium overall score (see glossary for more details).

• "Service has been depleted recently. [It] could be better, in general." N Ireland; Agriculture, Forestry and Fishing
• "They are okay. They are approachable, but slow." N Ireland; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
• "They do everything to request. Downside is the fees." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Brilliant." N Ireland; Agriculture, Forestry and Fishing
• "It's fine. The banking facilities are adequate." N Ireland; Construction
• "Their online service is very easy to use. Can get through to customer services very quickly. They call back when you have enquiries." N Ireland; Human Health and Social Work Activities
• "They are average. A lot of hassle getting accounts set up." N Ireland; Construction
• "Very good. They make their money. They keep it safe I suppose." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "The bank provides a satisfactory service. We use their international banking services as a client, which always gets us the best deal with regards to currency transfers. The bank is also good for providing letters of good standing. They do that very quickly when required. Their management of overdraft is also good. We have no complaints there." N Ireland; Construction
• "Good communication. Satisfactory. Flexible." N Ireland; Professional, Scientific and Technical Activities
• "They're very helpful, friendly, and reliable." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They are very good. We were with them for four years and changed to another bank." N Ireland; Human Health and Social Work Activities
• "Supportive." N Ireland; Construction
• "No different from any other bank, apart from the fact that they're local, and the staff are good." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "We've had no issues with them, and they're quick enough in responding to any issues." N Ireland; Administrative and Support Service Activities
• "The account manager is very helpful, so is the telephone service. The online facility could be tweaked to be more user friendly." N Ireland; Manufacturing
• "They are reasonable, but [they] are poor online." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles

The below comments were given by respondents who gave the bank a low overall score (see glossary for more details).

• "Very minimal service." N Ireland; Accommodation and Food Service Activities
• "I wouldn't say they are doing anything exciting for us they arent really out to help people unless you can prove yourself to them." N Ireland; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
• "Average." N Ireland; Transportation and storage
• "It has not been great in relation to our business needs. Our account manager wasn't very responsive to our queries and requests." N Ireland; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
• "Poor service. No real service or assistance provided." N Ireland; Real Estate Activities
• "Dreadful. [I was with them for] 26 years [and] I was treated dreadfully in the end. They do Internet banking well. Their business banking is very bad because of performance experiences." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles