Royal Bank of Scotland For 10 to 249 Employees

Business Current Account

Overall Score Attribute Scores Number of Ratings
68%
  • Tailored
  • Fair & Clear
  • Value
  • Informative
  • Available
Average score based on 49 ratings

Products and Services

Product or Service Scores Number of Ratings
International Trade Finance & Support
Based on 2 ratings
Foreign Currency Services
Based on 8 ratings
Invoice Finance
Based on 7 ratings
Commercial Mortgage
Based on 6 ratings
Insurance
Based on 3 ratings
Credit Card
Based on 39 ratings
Deposit or Investment Account
Based on 27 ratings
Loan
Based on 15 ratings
Payment & Transaction Services
Based on 15 ratings
General Business Support
Based on 15 ratings
Asset Finance
Based on 5 ratings
Merchant Services
Based on 15 ratings
Interest Rate Hedging Instruments
Based on 1 rating

Credit Approachability

Overall Score Number of Ratings
We asked anyone who had approached the bank in the last 12 months (informally or formally) to discuss taking out a loan, overdraft or other form of credit – regardless of the outcome – and how satisfied they were with the way the bank handled this.
Based on 25 ratings

All Comments for Selected Business Size

  1. "I get excellent service from RBS." Scotland; Professional, Scientific and Technical Activities
  2. "Excellent." Scotland; Professional, Scientific and Technical Activities
  3. "Excellent." Scotland; Professional, Scientific and Technical Activities
  4. "Considering we have been a customer of theirs since we opened up and we are still with them says something." Scotland; Professional, Scientific and Technical Activities
  5. "We are quite happy with it." Northern England; Construction
  6. "We only use the credit card and haven't had problems with it. We used to bank with them and changed to Lloyds, that’s it." Southern England; Human Health and Social Work Activities
  7. "I would say that I most like their banking platform." Scotland; Manufacturing
  8. "Reasonable service." Northern England; Professional, Scientific and Technical Activities
  9. "Satisfactory and suitable for our business needs." Northern England; Manufacturing
  10. "[They're] pretty efficient and helpful." Scotland; Construction
  11. "It does what it provides and nothing else." Southern England; Transportation and storage
  12. "They are slow." Southern England; Real Estate Activities
  13. "Overall, the service is fine. I cannot access my bank directly. I have to go through another bank, which is very inconvenient and costs me money." Southern England; Other Service Activities
  14. "Adequate and a basic business account." Southern England; Construction
  15. "The customer service is good but the banking charges are quite high. [There is a] lack of face to face [contact] with the business manager [and] no meetings." Scotland; Accommodation and Food Service Activities
  16. "Very professional, keeps us informed." Northern England; Human Health and Social Work Activities
  17. "Prepared to listen to proposals but slow to bring to fruition." Northern England; Professional, Scientific and Technical Activities
  18. "I find the service with RBS satisfactory." Southern England; Professional, Scientific and Technical Activities
  19. "Just that they are an eight out of ten." Northern England; Education
  20. "[They're] very professional and informed about my business." Southern England; Administrative and Support Service Activities
  21. "It is a good enough service for what we need currently." Scotland; Manufacturing
  22. "The service is satisfactory, but there are some areas they can improve, like the charges for card processing." Scotland; Transportation and storage
  23. "Excellent service." Northern England; Transportation and storage
  24. "Very slow and not particularly efficient." Scotland; Real Estate Activities
  25. "Easy, manageable service." Northern England; Education
  26. "Adequate." Scotland; Construction
  27. "Adequate." Northern England; Manufacturing
  28. "They are very helpful and good at what they do." Wales; Construction
  29. "They're not really good. They shut down [the] branch without telling us." Southern England; Construction
  30. "The actual service is good, but the end result was not, as the personal manager lost all authority to make any decisions." Southern England; Professional, Scientific and Technical Activities
  31. "They rarely let us down. That's it." Southern England; Information and Communication
  32. "[They're] satisfactory." Scotland; Other Service Activities
  33. "Efficient and good value." Northern England; Agriculture, Forestry and Fishing
  34. "We were reasonably satisfied, until about a month ago, when they changed the terms and conditions and now we're fairly dissatisfied." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  35. "It's fine for what we want." Northern England; Manufacturing
  36. "It is actually good. It is fine." Northern England; Real Estate Activities
  37. "Excellent. Always helpful." Northern England; Professional, Scientific and Technical Activities
  38. "[It is] very good." Scotland; Manufacturing
  39. "The service I receive from the RBS is very average." Scotland; Construction
  40. "They are satisfactory. Good online banking system, as we have encountered very few problems." Southern England; Human Health and Social Work Activities
  41. "[It's] not great and [it's] deteriorating." Scotland; Human Health and Social Work Activities
  42. "They provide a good sector-specific service to law firms." Southern England; Professional, Scientific and Technical Activities
  43. "Very accommodating." Northern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
  44. "Pretty excellent." Scotland; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  45. "Just okay. Just satisfactory." Northern Ireland; Other Service Activities
  46. "They tailor products to our business." Scotland; Professional, Scientific and Technical Activities
  47. "[We had a] good relations manager and good personal service. They have a really good internet service." Southern England; Professional, Scientific and Technical Activities
  48. "Very supportive with our sector. They have extended us further credit, if we needed it." Northern England; Professional, Scientific and Technical Activities
  49. "[It's] very efficient. [My] needs [are] being met." Scotland; Transportation and storage
  50. "They satisfy our needs." Southern England; Financial and Insurance Activities
  51. "They are just like any supplier." Southern England; Arts, Entertainment and Recreation
  52. "Good." Scotland; Financial and Insurance Activities
  53. "Don't touch them." Southern England; Accommodation and Food Service Activities
  54. "Crap." Scotland; Construction
  55. "It provides all the services I need." Southern England; Professional, Scientific and Technical Activities
  56. "2 years ago, when we were in the deepest [part of the] recession, they wanted to close SMEs and reap the assets, take all the money." Northern England; Construction
  57. "They are willing to help if we need it." Scotland; Human Health and Social Work Activities
  58. "The business managers are appalling, and it's overly complicated." Northern England; Administrative and Support Service Activities
  59. "Very simple. Easy service to use, with 24 hour support." Southern England; Transportation and storage
  60. "I'm delighted with the service. I have a one to one business manager, which works well." Scotland; Professional, Scientific and Technical Activities
  61. "Local support [is] excellent and positive. They are prepared to fund development, unlike Barclays, to new customers." Southern England; Construction
  62. "We have a relationship manager who looks after out account, and he is first-rate." Northern England; Manufacturing
  63. "You get a personal bank manager who keeps in contact, which is rather good. We reviewed the charges, [and] they reduced them without an argument, which was good." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  64. "It's okay." Scotland; Accommodation and Food Service Activities
  65. "The Royal Bank of Scotland is extremely efficient and very helpful. They get things done very quickly. Any problems they would sort them immediately, and we have an excellent business manager and support team." Scotland; Agriculture, Forestry and Fishing