NatWest For 10 to 249 Employees

Business Current Account

Overall Score Attribute Scores Number of Ratings
65%
  • Tailored
  • Fair & Clear
  • Value
  • Informative
  • Available
Average score based on 106 ratings

Products and Services

Product or Service Scores Number of Ratings
Merchant Services
Based on 25 ratings
Credit Card
Based on 83 ratings
General Business Support
Based on 45 ratings
Loan
Based on 31 ratings
Payment & Transaction Services
Based on 23 ratings
Commercial Mortgage
Based on 20 ratings
Deposit or Investment Account
Based on 51 ratings
Foreign Currency Services
Based on 26 ratings
Asset Finance
Based on 7 ratings
Invoice Finance
Based on 6 ratings
International Trade Finance & Support
Based on 6 ratings
Insurance
Based on 3 ratings
Interest Rate Hedging Instruments
Based on 3 ratings

Credit Approachability

Overall Score Number of Ratings
We asked anyone who had approached the bank in the last 12 months (informally or formally) to discuss taking out a loan, overdraft or other form of credit – regardless of the outcome – and how satisfied they were with the way the bank handled this.
Based on 37 ratings

All Comments for Selected Business Size

  1. "Relatively good. Their online service is good." Southern England; Human Health and Social Work Activities
  2. "They are convenient and helpful." Southern England; Accommodation and Food Service Activities
  3. "We are satisfied with the services." Northern England; Real Estate Activities
  4. "Necessary and reasonable." Southern England; Manufacturing
  5. "An average service." Wales; Transportation and storage
  6. "I am currently very satisfied." Southern England; Manufacturing
  7. "They provide a first class service and are very attentive to my business needs." Northern England; Construction
  8. "I find them very efficient." Southern England; Manufacturing
  9. "Very supportive. I would have appreciated a higher overdraft facility." Northern England; Manufacturing
  10. "They are very accommodating, to sum it up, really." Northern England; Construction
  11. "A good basic service." Southern England; Real Estate Activities
  12. "They are absolutely terrible." Northern England; Human Health and Social Work Activities
  13. "They are functional. They do what they [can] to suit our business." Southern England; Other Service Activities
  14. "Okay. It's adequate. It just meets our basic needs." Southern England; Education
  15. "I find NatWest frustrating and bureaucratic." Southern England; Real Estate Activities
  16. "Service is appalling." Southern England; Professional, Scientific and Technical Activities
  17. "Average, all the same." Southern England; Other Service Activities
  18. "It's reasonable and acceptable." Northern England; Manufacturing
  19. "It's bearable. Difficult to get what you want." Southern England; Human Health and Social Work Activities
  20. "[I'm] quite satisfied." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  21. "Very poor. Service very poor, sometimes non existent." Southern England; Construction
  22. "It is fine for my needs." Northern England; Construction
  23. "Rubbish." Northern England; Transportation and storage
  24. "There are serious flaws in the service and their banking has jeopardised our credibility with our suppliers." Southern England; Information and Communication
  25. "The bank has reduced the amount of services they offer to us, yet we still [pay] the same fees." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  26. "Nobody to speak to face to face, just telephone." Northern Ireland; Construction
  27. "I would say they are adequate and efficient." Southern England; Professional, Scientific and Technical Activities
  28. "Helpful when I ring up. Speedy in coming back to me. They meet our needs." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  29. "I cannot think of anything at the moment." Northern England; Professional, Scientific and Technical Activities
  30. "Satisfactory and suitable for our business needs." Northern England; Manufacturing
  31. "NatWest provides my company with a very good service. They are helpful and have never let me down." Southern England; Manufacturing
  32. "They are all the same as any other bank." Southern England; Transportation and storage
  33. "We asked to see an interest statement for the commercial mortgage and it took about a month and it was very difficult to understand." Northern England; Information and Communication
  34. "Our individual account manager is excellent." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  35. "It's reasonable." Northern England; Manufacturing
  36. "[They're] very helpful and informative. The person I normally deal with is particularly helpful in all aspects." Southern England; Construction
  37. "[They're] very helpful to us and we get everything we need." Northern England; Information and Communication
  38. "It does all it says it will. [It's] adequate." Southern England; Construction
  39. "It's fine and meets our needs." Southern England; Construction
  40. "We dealt with the global restructuring department and it was terrible, that’s why we have moved to Barclays." Southern England; Transportation and storage
  41. "[It] fulfils our banking needs." Northern England; Construction
  42. "I suppose it's very good." Southern England; Transportation and storage
  43. "I am neutral because all I do is deposit money." Southern England; Education
  44. "It meets our requirements." Southern England; Other Service Activities
  45. "Poor." Northern England; Manufacturing
  46. "Problem free." Southern England; Financial and Insurance Activities
  47. "Generally, the corporate side is good but the branch customer service leaves a lot to be desired." Southern England; Other Service Activities
  48. "I would describe it as comprehensive. They don't particularly interfere." Northern England; Manufacturing
  49. "They deal a good service." Northern England; Human Health and Social Work Activities
  50. "Adequate service." Southern England; Education
  51. "To be honest, it's a bank and there is not much to choose from." Southern England; Professional, Scientific and Technical Activities
  52. "Very flexible. Responds quickly to enquiries." Southern England; Construction
  53. "Limited. I don't need anything from them." Southern England; Human Health and Social Work Activities
  54. "The Business Relationship Director is very good. However, the back staff need to be improved." Southern England; Professional, Scientific and Technical Activities
  55. "Very useful. Ideal for my banking services. That's it." Wales; Human Health and Social Work Activities
  56. "They are very helpful." Northern England; Other Service Activities
  57. "It is adequate for our needs." Northern England; Manufacturing
  58. "I don't wish to say." Northern England; Professional, Scientific and Technical Activities
  59. "They are normally okay. But didn't want to help when my company had a problem." Northern England; Construction
  60. "We receive good, quality service." Southern England; Agriculture, Forestry and Fishing
  61. "Excellent service and they are a trusted adviser." Northern England; Professional, Scientific and Technical Activities
  62. "I would say I receive a very good service from NatWest with very good customer support." Wales; Construction
  63. "We haven't found them very helpful in the past. They weren't very supportive when we needed support when the recession hit." Northern England; Information and Communication
  64. "They are not pro active, they should work with the business more efficiently and have better communication." Southern England; Accommodation and Food Service Activities
  65. "Adequate. We need regular meetings with senior members of the bank, though." Southern England; Real Estate Activities
  66. "I have received a very good service from NatWest. My senior account manager is very helpful." Northern England; Accommodation and Food Service Activities
  67. "I would say it meets most of our requirements. It's not necessarily just this bank, all banks behave in the same way." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  68. "Good, we are easy clients for banks, we don't cause any problems. They rarely let me down." Southern England; Information and Communication
  69. "Outstanding service." Southern England; Human Health and Social Work Activities
  70. "It works, I like knowing the manager and contacting him directly. I don't like that they keep switching branches and that they charge too much to their business customers." Northern England; Human Health and Social Work Activities
  71. "[They] provide all the day-to-day banking needs." Southern England; Manufacturing
  72. "They're okay. [They're] not quick to react. They're not [very] business-focused." Southern England; Manufacturing
  73. "[They're] good. They don't cause us any problems and the relationship manager is brilliant." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  74. "We're fully satisfied. They do everything we need them to do for us." Northern England; Professional, Scientific and Technical Activities
  75. "[They're] excellent." Scotland; Construction
  76. "[They're] just about okay!" Southern England; Manufacturing
  77. "[They are] reliable [and provide] good support." Northern England; Accommodation and Food Service Activities
  78. "[It's] mostly adequate." Wales; Professional, Scientific and Technical Activities
  79. "Adequate." Southern England; Other Service Activities
  80. "It's fine. We just have the deposit account with them, as opposed to an everyday account." Southern England; Financial and Insurance Activities
  81. "[They're] good, but expensive." Southern England; Information and Communication
  82. "Very efficient and ideal with a local manager." Southern England; Professional, Scientific and Technical Activities
  83. "[They're] very efficient." Northern England; Education
  84. "Very good, approachable. They handle any issues quickly [and] deal with them straight away." Northern England; Information and Communication
  85. "It has been very good. [I've had] no problems." Northern England; Manufacturing
  86. "We don't really have any dealing with them, apart from a monthly statement." Southern England; Manufacturing
  87. "Good service, suited [to] your needs." Southern England; Education
  88. "[They're] helpful." Northern England; Human Health and Social Work Activities
  89. "It's, overall, very good, barring the mentoring services, which I feel we were miss sold." Southern England; Accommodation and Food Service Activities
  90. "NatWest provide us with the services we need." Southern England; Construction
  91. "Very good. Generally good service." Southern England; Construction
  92. "Yes, it's very good. The staff are very responsive." Northern England; Financial and Insurance Activities
  93. "Satisfactory service." Southern England; Professional, Scientific and Technical Activities
  94. "They are good. They work well with the business." Southern England; Administrative and Support Service Activities
  95. "We do not feel that we have had much support from them in the last few years." Northern England; Real Estate Activities
  96. "I think it's satisfactory. We don't ask for much and we don't expect much." Southern England; Financial and Insurance Activities
  97. "It is a very good service with a friendly account manager." Southern England; Arts, Entertainment and Recreation
  98. "Good, as you would expect." Northern England; Manufacturing
  99. "Well they are just okay. They are not informative or provocative about market information and their services." Northern England; Information and Communication
  100. "Adequate." Southern England; Professional, Scientific and Technical Activities
  101. "Very satisfactory. It's straight forward to use." Northern England; Education
  102. "Just fair." Northern England; Transportation and storage
  103. "Adequate, but they should reduce charges." Southern England; Transportation and storage
  104. "A good relationship team that communicates effectively." Northern England; Real Estate Activities
  105. "Friendly and approachable." Southern England; Accommodation and Food Service Activities
  106. "Poor. They are dishonest with rates and charges. I feel they are greedy and have unnecessary charges." Southern England; Education
  107. "You expect it to be right and it is fine." Southern England; Human Health and Social Work Activities
  108. "The only issue I have is with the opening times of the local branches." Wales; Construction
  109. "They do what you want them to." Southern England; Agriculture, Forestry and Fishing
  110. "It's okay if you don’t need to borrow money." Southern England; Accommodation and Food Service Activities
  111. "The business account isn't very good, so they have made errors setting up accounts." Northern England; Professional, Scientific and Technical Activities
  112. "Patchy. Good in parts." Southern England; Professional, Scientific and Technical Activities
  113. "Very efficient and friendly." Southern England; Human Health and Social Work Activities
  114. "They're usually fine, but slow with making changes and things relating particularly to online services." Northern England; Human Health and Social Work Activities
  115. "Restricted. Not very versatile with their funding." Northern England; Construction
  116. "It's a professional relationship, and it's quite adequate for our needs." Northern England; Financial and Insurance Activities
  117. "It's an excellent service." Southern England; Professional, Scientific and Technical Activities
  118. "Poor. The general service is poor." Northern England; Information and Communication
  119. "It provides me with everything I need when I ask for it." Southern England; Professional, Scientific and Technical Activities
  120. "Good. They do what I want." Southern England; Human Health and Social Work Activities
  121. "Unsatisfactory service and do not understand our needs and the needs of our business." Northern England; Financial and Insurance Activities
  122. "It is a very low key service." Northern England; Construction
  123. "They try hard to provide a good service." Northern England; Professional, Scientific and Technical Activities
  124. "They are keen to get you on board, and as soon as they do they don't care about you. They pay attention to new customers and don't care about the existing ones, they just leave us alone." Northern England; Manufacturing
  125. "There is a person I can speak to if I have any questions or worries." Northern England; Human Health and Social Work Activities
  126. "Very good and understands our needs." Wales; Wholesale and Retail trade, Repair of motor vehicles or motorcycles