Lloyds Bank For 10 to 249 Employees

Business Current Account

Overall Score Attribute Scores Number of Ratings
66%
  • Tailored
  • Fair & Clear
  • Value
  • Informative
  • Available
Average score based on 81 ratings

Products and Services

Product or Service Scores Number of Ratings
General Business Support
Based on 25 ratings
Asset Finance
Based on 14 ratings
Commercial Mortgage
Based on 10 ratings
Credit Card
Based on 47 ratings
Deposit or Investment Account
Based on 31 ratings
Loan
Based on 30 ratings
Merchant Services
Based on 19 ratings
Payment & Transaction Services
Based on 19 ratings
Invoice Finance
Based on 12 ratings
Insurance
Based on 10 ratings
International Trade Finance & Support
Based on 3 ratings
Foreign Currency Services
Based on 11 ratings
Interest Rate Hedging Instruments
Based on 2 ratings

Credit Approachability

Overall Score Number of Ratings
We asked anyone who had approached the bank in the last 12 months (informally or formally) to discuss taking out a loan, overdraft or other form of credit – regardless of the outcome – and how satisfied they were with the way the bank handled this.
Based on 39 ratings

All Comments for Selected Business Size

  1. "Lloyds bank is extremely helpful towards us." Southern England; Human Health and Social Work Activities
  2. "The service is non-existent." Southern England; Manufacturing
  3. "The relationship manager is always available to talk on the telephone. He always calls me back." Southern England; Administrative and Support Service Activities
  4. "[It's] a good and consistent service." Southern England; Construction
  5. "Not very good." Southern England; Transportation and storage
  6. "It is excellent when we need it." Northern England; Construction
  7. "Usually very good." Southern England; Construction
  8. "Very unsatisfied with the set-up of management with the account, but happy with the local branch. Good services." Southern England; Human Health and Social Work Activities
  9. "It's very poor service." Northern England; Construction
  10. "Very good. We have a very good relationship with the manager. Anything we need. That's it." Southern England; Human Health and Social Work Activities
  11. "I feel they are really friendly and always willing to help." Northern England; Financial and Insurance Activities
  12. "They're always very helpful if we do have a problem, which is rare." Southern England; Construction
  13. "Excellent. They understand me and they care." Southern England; Accommodation and Food Service Activities
  14. "Strong personal service and understands business." Southern England; Real Estate Activities
  15. "Very helpful and very approachable." Northern England; Human Health and Social Work Activities
  16. "It's good and reasonable." Southern England; Professional, Scientific and Technical Activities
  17. "[It's] satisfactory." Southern England; Human Health and Social Work Activities
  18. "Very helpful. They have a good banking service besides the online banking which could use a bit of an upgrade. That's the only reason I gave an eight. I don't really use it that much." Southern England; Arts, Entertainment and Recreation
  19. "Again, it is just adequate." Southern England; Administrative and Support Service Activities
  20. "We are happy with them." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  21. "The better the devil you know." Northern England; Manufacturing
  22. "Very professional service." Southern England; Agriculture, Forestry and Fishing
  23. "Very professional. [An] excellent service." Wales; Manufacturing
  24. "[I receive] good service from the business manager and [he] is always at the end of the phone." Southern England; Arts, Entertainment and Recreation
  25. "Too formulaic. They don’t really tailor themselves to individual businesses." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  26. "It does everything it says on the tin." Southern England; Human Health and Social Work Activities
  27. "Generally, [they're] very helpful. They deal with everything straight away." Southern England; Manufacturing
  28. "Adequate." Southern England; Human Health and Social Work Activities
  29. "I think I would say they [have] been reliable and consistent [in] delivering the service of what we require of them." Southern England; Human Health and Social Work Activities
  30. "[I've] never had any problems with them. [They've] always been very good. So overall, good." Northern England; Human Health and Social Work Activities
  31. "[It's a] good, basic service." Northern England; Construction
  32. "They are not as good as they were. They have gone downhill over the years." Southern England; Accommodation and Food Service Activities
  33. "They are professional and robust and we have a great relationship manager which makes it all the [more] worthwhile." Northern England; Education
  34. "NatWest Bank is excellent." Northern England; Human Health and Social Work Activities
  35. "I think they are reliable." Southern England; Information and Communication
  36. "I find the service from Lloyds disappointing. They are not very supportive [or] proactive. We have had several managers. Generally the service is not very good." Southern England; Professional, Scientific and Technical Activities
  37. "Adequate, it fulfils the purposes. It is not exceptional in any way." Scotland; Construction
  38. "We get a very good personal service." Scotland; Manufacturing
  39. "Very good service." Northern England; Arts, Entertainment and Recreation
  40. "Adequate service." Southern England; Education
  41. "They are not very efficient. They do not get things done on time and we have to wait too long for it to actually be done." Northern England; Education
  42. "Could try harder." Southern England; Manufacturing
  43. "Helpful when we need them." Wales; Professional, Scientific and Technical Activities
  44. "Very good." Southern England; Other Service Activities
  45. "It's poor." Northern England; Construction
  46. "Lloyds Bank has provided me with a personal business manager, which makes the service exceptional." Northern England; Human Health and Social Work Activities
  47. "They always cater for my needs. They are always fair and I receive good service." Wales; Human Health and Social Work Activities
  48. "Just helpful, friendly staff. Easy to use." Northern England; Education
  49. "They are out of touch with the sharp end of the business community." Northern England; Construction
  50. "[We have] a very competent relationship with Lloyds, but largely because we always have positive cash flow and [are] never overdrawn." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  51. "Adequate. We haven't had any problems with them except not enough personal contact." Southern England; Real Estate Activities
  52. "[It's] not that good. It takes ages to get a decision and their personal services are not as good as RBS." Southern England; Professional, Scientific and Technical Activities
  53. "As good as expected." Northern England; Financial and Insurance Activities
  54. "No better and no worse than from any other bank I have experienced." Southern England; Construction
  55. "Really good. They still have local managers, so we can speak to somebody." Southern England; Financial and Insurance Activities
  56. "I haven't heard about any problems." Southern England; Other Service Activities
  57. "The service is outstanding. I don't really have an example. They're just a very good company. They've served us very well." Southern England; Construction
  58. "They are quite good. I like that they are easy to contact and that they are fast. You get estimates for loans quickly. I can't think of anything I don't like." Scotland; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  59. "Excellent service. They support my business in every way. They're right there, at my fingertips." Southern England; Other Service Activities
  60. "Excellent." Southern England; Accommodation and Food Service Activities
  61. "Slightly better-than-average service provided by the staff, although there are problems at times." Scotland; Financial and Insurance Activities
  62. "They [provide a] good service and have a decent price. We've never had issues with them, which is why we continue to do business with them." Northern England; Accommodation and Food Service Activities
  63. "[They're] very good, nothing bad about them. They don't pester us and we don't pester them." Southern England; Construction
  64. "It is appropriate." Northern England; Construction
  65. "They treat us like clients." Southern England; Professional, Scientific and Technical Activities
  66. "More than willing to try and help. Always somebody to talk to." Northern England; Manufacturing
  67. "[They're] very good." Southern England; Other Service Activities
  68. "It is reasonable." Southern England; Accommodation and Food Service Activities
  69. "[They're] very disappointing." Southern England; Information and Communication
  70. "Perfection." Southern England; Accommodation and Food Service Activities
  71. "[They are] helpful, with good support." Northern England; Construction
  72. "I suppose we don't really have a lot of dealing with the bank. It's all done online or I ring them." Southern England; Manufacturing
  73. "Adequate. [It] could be better." Southern England; Information and Communication
  74. "They don't appear to ever want to take any risk to support any long-standing customer." Southern England; Construction
  75. "Very good in terms of product and staff." Southern England; Manufacturing
  76. "Appropriate. [We] chose Lloyds because they gave us every service we asked for, at the right cost." Northern England; Manufacturing
  77. "It is what we need." Southern England; Professional, Scientific and Technical Activities
  78. "Helpful, positive and supportive." Northern England; Real Estate Activities
  79. "Very good, actually." Southern England; Arts, Entertainment and Recreation
  80. "Yes, very pleased. Lots of information given back." Southern England; Construction
  81. "We've been lucky, as we've had a really good, personal service." Southern England; Professional, Scientific and Technical Activities
  82. "Quite personal. We're lucky the bank manager is [on] the road." Wales; Human Health and Social Work Activities
  83. "They are very satisfactory. They provide good invoice discounting for my business." Northern England; Transportation and storage
  84. "It's good." Northern England; Agriculture, Forestry and Fishing
  85. "Good." Southern England; Education
  86. "It's fine. It's good, not excellent." Wales; Manufacturing
  87. "Fairly efficient, as they allow us to take out coins." Southern England; Transportation and storage
  88. "Good support, very good offers, and very good staff in the bank." Northern England; Administrative and Support Service Activities
  89. "Inadequate and disempowered." Southern England; Construction
  90. "Could be better. I had to fight tooth and nail for an overdraft with a personal guarantee." Southern England; Manufacturing
  91. "They are very responsive, and the Relationship Manager is quick at getting back to you." Northern England; Education
  92. "Well, I would say they were helpful and if I have any problems, I go down to my local branch and they phone up on my behalf." Southern England; Construction
  93. "Friendly and local." Wales; Professional, Scientific and Technical Activities
  94. "It started extremely bad, but now it's okay." Southern England; Human Health and Social Work Activities
  95. "It's adequate, but not efficient." Northern England; Human Health and Social Work Activities
  96. "Generally, very efficient and helpful." Northern England; Professional, Scientific and Technical Activities
  97. "I am unsatisfied with them. They need to support their customers." Southern England; Education
  98. "It's fine in terms of efficiency." Southern England; Information and Communication
  99. "Not a very professional service. Lack of understanding of our business." Northern England; Other Service Activities
  100. "They don't like to lend you money, unless it is guaranteed with an asset." Southern England; Manufacturing
  101. "There's not a relationship, no contact with them at all." Wales; Manufacturing
  102. "Inefficient and inflexible." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles