HSBC For 10 to 249 Employees

Business Current Account

Overall Score Attribute Scores Number of Ratings
59%
  • Tailored
  • Fair & Clear
  • Value
  • Informative
  • Available
Average score based on 74 ratings

Products and Services

Product or Service Scores Number of Ratings
Commercial Mortgage
Based on 10 ratings
General Business Support
Based on 27 ratings
Payment & Transaction Services
Based on 26 ratings
Merchant Services
Based on 25 ratings
Loan
Based on 19 ratings
International Trade Finance & Support
Based on 7 ratings
Asset Finance
Based on 4 ratings
Credit Card
Based on 61 ratings
Foreign Currency Services
Based on 19 ratings
Invoice Finance
Based on 7 ratings
Deposit or Investment Account
Based on 31 ratings
Insurance
Based on 7 ratings

Credit Approachability

Overall Score Number of Ratings
We asked anyone who had approached the bank in the last 12 months (informally or formally) to discuss taking out a loan, overdraft or other form of credit – regardless of the outcome – and how satisfied they were with the way the bank handled this.
Based on 18 ratings

All Comments for Selected Business Size

  1. "They are always available to assist me over the phone or in the branch." Northern England; Transportation and storage
  2. "Very good." Northern England; Other Service Activities
  3. "They've provided a reasonably good service." Southern England; Information and Communication
  4. "It's a good service, from what I know of it." Scotland; Construction
  5. "I am quite satisfied with them and have had no problems." Southern England; Construction
  6. "Good customer service and good Internet banking system." Southern England; Education
  7. "Initially happy but subsequently very let down. Offered mortgage but then actually lied and said they didn't." Northern England; Manufacturing
  8. "It's acceptable." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  9. "A good basic service." Southern England; Real Estate Activities
  10. "The service we are offered is minimal." Southern England; Professional, Scientific and Technical Activities
  11. "Good. Very good. They don't often make mistakes on statements." Southern England; Human Health and Social Work Activities
  12. "They do what they're supposed to." Wales; Transportation and storage
  13. "It's good, we get good business support if there are any problems." Southern England; Administrative and Support Service Activities
  14. "It's okay and we don't have any problems." Southern England; Other Service Activities
  15. "Lots of improvements to be made." Southern England; Transportation and storage
  16. "They're serious and reliable." Southern England; Construction
  17. "Just a bank. I go in there and pay in and that's it." Southern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
  18. "Currently Internet banking is easy, but they are introducing another level of security which might be difficult." Northern England; Education
  19. "It does what it says on the tin. Straightforward business banking. That's it." Southern England; Other Service Activities
  20. "It's very good. The service we receive is excellent and we have never had cause to complain." Northern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
  21. "They always provide business services." Southern England; Arts, Entertainment and Recreation
  22. "They are very poor and greedy, but no more than any other bank out there." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  23. "They are always helpful." Northern England; Real Estate Activities
  24. "We receive a good service." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  25. "Very good service issues with charges." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  26. "All loaded in their favour and very competitive." Northern England; Human Health and Social Work Activities
  27. "They're not offering the same amount of support they use to such as pension schemes [and] corporate advice." Northern England; Information and Communication
  28. "[It's] minimal. [There's] not much of a personal service." Southern England; Human Health and Social Work Activities
  29. "I find the online service difficult to use and old fashioned and it's sometimes hard to get a response when you call them on the phone." Wales; Professional, Scientific and Technical Activities
  30. "They are adequate but they could be better with communication with us." Southern England; Professional, Scientific and Technical Activities
  31. "Adequate for our needs." Southern England; Professional, Scientific and Technical Activities
  32. "I am neutral because all I do is deposit money." Southern England; Education
  33. "The service has been very good so far." Northern England; Other Service Activities
  34. "Since I no longer have an overdraft, they've left me alone. When we had facilities we had regular contact." Southern England; Arts, Entertainment and Recreation
  35. "Secure." Southern England; Construction
  36. "Adequate. It's not great but it's the best service we can get." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  37. "Overall satisfactory." Wales; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  38. "It is satisfactory. Support is provided." Northern England; Manufacturing
  39. "They provide support when we need it. Good online facilities." Southern England; Human Health and Social Work Activities
  40. "They are very good, but a bit expensive." Northern England; Construction
  41. "Adequate, I have not been with them that long." Southern England; Agriculture, Forestry and Fishing
  42. "Functional, and they do what they have to do." Northern England; Construction
  43. "[A] rip-off!" Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  44. "Staff members lack knowledge of their own products and services but get there in the end." Wales; Professional, Scientific and Technical Activities
  45. "We're okay, [our] needs are being met." Southern England; Accommodation and Food Service Activities
  46. "Satisfactory. They give me a loan, they don't call us. That's it." Southern England; Information and Communication
  47. "Fairly good. Not brilliant, it's in the middle. That's it." Southern England; Professional, Scientific and Technical Activities
  48. "The service is not very good, because they block your card quite often. It's a common procedure here in England, if I buy abroad they block my card." Southern England; Human Health and Social Work Activities
  49. "Adequate." Southern England; Human Health and Social Work Activities
  50. "[It's[ basic. They provide a basic service. We had a brief cash flow crisis where we were owed lots of money, and we desperately needed a short term loan and we couldn't get it." Southern England; Arts, Entertainment and Recreation
  51. "[They're] fairly reassuring. Quite good really. Nothing outstandingly wrong or bad. There are some things we find annoying, but they rarely crop up." Southern England; Construction
  52. "They're generally, quite helpful and experienced." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  53. "It is poor, at the moment. It is very hard to make contact with our account manager. This has been an ongoing issue." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  54. "They're very good [and] quick to react if we need [anything]. [They provide] quick response to any issues. We can always find someone. Someone comes out regularly to help." Southern England; Manufacturing
  55. "After [many] years of loyal trading, piss poor." Southern England; Professional, Scientific and Technical Activities
  56. "[They are] approachable and negotiable." Southern England; Other Service Activities
  57. "[They're] very good." Northern England; Transportation and storage
  58. "I'm happy with it." Northern England; Other Service Activities
  59. "It's not really a service, they just provide us with the business cards, because Handels Banken are affiliated with HSBC." Southern England; Financial and Insurance Activities
  60. "[They] do what they do well, but [we have] simple requirements." Southern England; Information and Communication
  61. "[They're] awful. [They have] no customer service, relating back to past history." Northern England; Manufacturing
  62. "[They're] good. We have a good working relationship with them." Northern England; Construction
  63. "It could do better. [I'm] not happy with their service." Southern England; Manufacturing
  64. "Pretty poor service. [There's] no support at all. [I] used to have an account manager, but now [I] have a new one who does not contact us, deal with us, no messages, etc. [There's] no personal contact whatsoever." Southern England; Education
  65. "They are very fast when you are calling them. They react very fast, and it means a lot." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  66. "We just started with them so it's hard to describe. We've just changed to HSBC. It's only been in operation for a week. I'm mildly dissatisfied at the moment." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  67. "The support is very good, if there are any issues, and the facilities are modern and up to date." Northern England; Construction
  68. "[It's] very satisfactory." Northern England; Other Service Activities
  69. "We suffer it." Southern England; Professional, Scientific and Technical Activities
  70. "It's a good remote service, remote because there's no local branch. That's it." Scotland; Other Service Activities
  71. "They are fairly adequate and they handle us with an anonymous persona that we appreciate." Northern England; Professional, Scientific and Technical Activities
  72. "They provide the service we need, at the time." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  73. "Very good. They provide good service for my business." Northern England; Professional, Scientific and Technical Activities
  74. "[They are] untrustworthy." Northern England; Construction
  75. "They seem to be fine. No issues with them." Northern England; Construction
  76. "It is adequate." Northern England; Transportation and storage
  77. "Does what I require." Northern England; Construction
  78. "Poor. Not proactive. We want people who are interested in our business." Southern England; Professional, Scientific and Technical Activities
  79. "They provide good service. They respond to queries and requests. We have only changed to them [recently] and so far we haven't had any problems." Southern England; Professional, Scientific and Technical Activities
  80. "They seem to always be in contact and always willing to help ." Southern England; Information and Communication
  81. "The service is good, but we don't have any cash options. They have closed three branches in the last year and a half." Southern England; Agriculture, Forestry and Fishing
  82. "I think they are very supportive." Northern England; Transportation and storage
  83. "They are adaptable to our circumstances." Northern England; Manufacturing
  84. "[It's] acceptable. [They] never make a decision." Southern England; Professional, Scientific and Technical Activities
  85. "Professional and friendly." Wales; Human Health and Social Work Activities
  86. "Helpful people, but not good value for money." Southern England; Professional, Scientific and Technical Activities
  87. "It is good but [I] do have problems with internet banking." Wales; Accommodation and Food Service Activities
  88. "They give us a fair service but they don't necessarily understand our sector." Wales; Human Health and Social Work Activities
  89. "They're good with international understanding and are easy to contact." Scotland; Manufacturing
  90. "Middle." Northern England; Agriculture, Forestry and Fishing
  91. "It's smooth and efficient." Northern England; Education
  92. "It's good. We have very basic services here, so there is nothing to compare it with, really." Northern England; Administrative and Support Service Activities
  93. "Useful online banking, but not easy access to their branches." Southern England; Human Health and Social Work Activities
  94. "They are efficient, direct, and they are aware of my customer requirements. They don't waste my time with stuff I don't need." Northern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  95. "Good working relationship." Wales; Manufacturing
  96. "They are efficient and easy to understand." Southern England; Wholesale and Retail trade, Repair of motor vehicles or motorcycles
  97. "Does not support UK industry." Northern England; Administrative and Support Service Activities