Yorkshire Bank For 1 to 9 Employees

The below comments were given by respondents who gave the bank a medium overall score (see glossary for more details).

• "It's adequate for what we need. [We] use it to streamline the credits." Northern England; Professional, Scientific and Technical Activities
• "It is good when I need it." Northern England; Human Health and Social Work Activities
• "It's just satisfactory." Northern England; Accommodation and Food Service Activities
• "It's satisfactory as we have dealt with them for two years and had no problems." Northern England; Construction
• "It's nothing spectacular or wonderful. It does what we want it to do." Northern England; Construction
• "[They're] okay, but [they] could do better." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Old fashioned. It's an old fashioned company, they are online but with no mobile apps or anything and they also have very limited opening hours." Northern England; Transportation and storage
• "Adequate, not dissatisfied, not totally satisfied. [It] could be better." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "It's just average, they aren't really interested or bothered with us." Northern England; Information and Communication
• "Detached, no contact, non-supportive, business-focused on their perspective." Northern England; Accommodation and Food Service Activities
• "Does the job." Northern England; Human Health and Social Work Activities
• "It's more than adequate. It gives us everything we need, and is competent." Northern England; Real Estate Activities
• "The are helpful when needed." Northern England; Construction
• "Adequate. We weren't happy with the level they charge for transactions so tried to change banks, but apparently the rate was competitive with other banks, so decided not to." Northern England; Professional, Scientific and Technical Activities
• "Adequate for my business needs." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "It's just somewhere to put money, really." Northern England; Real Estate Activities
• "They are pretty much the same as any bank. They all charge businesses too much and do not give any interest when you are in credit like a normal customer." Northern England; Other Service Activities
• "I don't have many dealings." Northern England; Construction
• "They are not good on the communication, but we are not big enough for them to be bothered and we are not bothered either." Northern England; Financial and Insurance Activities
• "Very good." Northern England; Other Service Activities
• "Quite approachable. We don't have much to do with the business. We're a two man band. We've not had any dealings with them other than what I do on the business banking. If I did actually have a problem, I would have no problem going in and speaking to them. Their internet banking could be better with certain aspects. You need to go in to branch to do certain things. It needs to be updated. The best on this is First Direct, but they don't do business accounts." Northern England; Construction
• "Nothing startling." Northern England; Manufacturing
• "Generally the service isn't too bad as with most banks. Their are huge incentives for consumers, including up to 5% on current accounts. There's nothing for a business you do not get a single penny." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles

The below comments were given by respondents who gave the bank a low overall score (see glossary for more details).

• "Quite poor because they just stopped our overdraft because we are a construction company." Northern England; Construction
• "They are rubbish." Northern England; Other Service Activities
• "They're not very good. We find that they change our bank manager very frequently. You don't know who you're speaking to at any time making it very impersonal. Each time I am give a name, the next time I try to contact them I speak to a different person. Even though there is a couple of months between contact that person always seems to have moved on." Northern England; Manufacturing
• "I get a decent service, but at a high cost." Northern England; Real Estate Activities
• "Hopeless. Cancelled all accounts and reinstated [them] 2 weeks later." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Not very helpful and expensive for charges." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Very poor. Not good customer service." Northern England; Transportation and storage
• "The charges are too high." Northern England; Professional, Scientific and Technical Activities
• "Cursory service. They're neither good nor bad." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Our business is in Preston, and our account manager is in Glasgow. We have no visual contact. We have no face to face, so how can you be a personal banker. So, he asks us what we actually do for a business, he has no idea. They're hard work. One of the managers told me when the recession hit they don't want to be in the property business, but that's what I do." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Well, actually, to be perfectly honest, I've been with them since [year]. They used to have local managers inside the branch. I have no contact with the business manager. I've never seen them. The services, I need them. I have a business manager, the business side of the banking. In the branch, they deal with our transactions very well, but so does every bank." Northern England; Accommodation and Food Service Activities
• "They don't give me anything, they just take everything instead. They keep charging me. It's very hard to get in contact with them. At one time I could always speak to a manager, but now it's a protracted call centre. They are all the same. They are screwing us all down. It would be nice to see a bank that doesn't keep charging just for putting money in or taking out. They recently introduced a maintenance charge, which is just ridiculous. I'd like to move banks. The way I see it, they are all the same. If I moved to NatWest, for instance, it would make no difference. They're all the same." Northern England; Professional, Scientific and Technical Activities
• "It is rubbish. We've had the account since we set up the business. Changed to Santander because of bad service. Couldn't get a loan or a credit card with them, they didn't want to know." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "It is okay. I do not recommend anything. All banks I cannot trust." Northern England; Accommodation and Food Service Activities