Ulster Bank For 1 to 9 Employees

The below comments were given by respondents who gave the bank a medium overall score (see glossary for more details).

• "I don’t really deal with them much. It's okay, but the charges are a lot higher than I am used to." N Ireland; Financial and Insurance Activities
• "It is very good." N Ireland; Agriculture, Forestry and Fishing
• "Adequate. I'm happy." N Ireland; Other Service Activities
• "I think they are 100% good." N Ireland; Other Service Activities
• "I am satisfied with them." N Ireland; Financial and Insurance Activities
• "It is satisfactory. Not overwhelming. It's useful for us, wouldn't praise them too much." N Ireland; Other Service Activities
• "Very little, there isn't enough personal contact. We are just a number, and I don't know my personal manager's name." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "At times they create a very good service and at other times they run too tight a ship." N Ireland; Agriculture, Forestry and Fishing
• "It's very adequate." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Reasonable. They should [have] faster till service." N Ireland; Other Service Activities
• "The website is not good, but they are more helpful when it is in person." Southern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
• "Not bad. The service is quite good." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Satisfactory." N Ireland; Construction
• "Difficult to use, especially the online banking. [They are] Closing too many branches." N Ireland; Professional, Scientific and Technical Activities
• "They are dreadful." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "I think when you need to contact them over the phone they can be hard to get. You don't get a local [branch] anywhere." N Ireland; Human Health and Social Work Activities
• "Service is adequate, but not proactive. [It's] usually quick. [They] have business account manager, but only if they contact [them]. Online works well." N Ireland; Human Health and Social Work Activities
• "I haven't had any problems with them. Their support is really good." N Ireland; Real Estate Activities
• "I am not very happy about them closing branches. The branch beside our business was closed down, which is very inconvenient for us. The business account is expensive and I might move to another bank." N Ireland; Accommodation and Food Service Activities
• "The service overall is fairly good. I find them just like most banks nowadays, where they squeeze you to get more profit out of you." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "The service is very good, so is their customer support." N Ireland; Accommodation and Food Service Activities
• "Very satisfactory. [The] friendly staff do their utmost to help with any problems." N Ireland; Manufacturing
• "It's generally not bad, but it's a matter of inconsistency with information from the staff." N Ireland; Construction
• "Satisfied. I haven't had any problems with my bank." N Ireland; Transportation and storage
• "They are just adequate." N Ireland; Manufacturing
• "Satisfied." N Ireland; Administrative and Support Service Activities
• "The same as the other one. Overall businesses aren't happy with banks in general. Hard to believe any businessperson would have any glowing report for any bank." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Very good service." N Ireland; Manufacturing
• "Friendly, efficient staff at the counter." N Ireland; Accommodation and Food Service Activities
• "Just about satisfactory. It's just lack of personal contact at the moment." N Ireland; Construction
• "It was efficient when we went to look for it, but they didn't come to us about it." N Ireland; Agriculture, Forestry and Fishing

The below comments were given by respondents who gave the bank a low overall score (see glossary for more details).

• "It is just about satisfactory. It is hard to get hold of a person when you have problems." N Ireland; Other Service Activities
• "The service is good enough. You can't get through to your own bank, though." N Ireland; Construction
• "They are just really quite standard." N Ireland; Information and Communication
• "Very poor service." N Ireland; Transportation and storage
• "I don’t receive a service at all. I have applied for a loan a couple of times, and even though we are a profitable business, paying tax, they will not approve it. We just cannot grow the business without that kind of help." N Ireland; Transportation and storage
• "Local branch has no business manager, and therefore they don't care about small businesses." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "I think the service has been poor and not supportive of us whilst [we have been] running the business…They have been difficult to deal with and unreasonable." N Ireland; Administrative and Support Service Activities
• "Lots of pressure." N Ireland; Construction
• "Ulster Bank are very demanding and not very supportive. They are putting a lot of strain on the business to reduce the overdraft." N Ireland; Manufacturing
• "Has not been great since they withdrew business support mangers in local branches, and so there is now limited local support in branch." N Ireland; Financial and Insurance Activities
• "Useless, arrogant, obstructive and oppressive." N Ireland; Human Health and Social Work Activities
• "All I do is put my money in. They don't meet you half way . I would say they are okay, but they don't offer any services to a small business." N Ireland; Accommodation and Food Service Activities
• "Poor. They never return our phone calls. We where looking to borrow money from them, and it's now been 6 weeks. We have waited for an answer. Now it's no longer our local branch manager who we deal with, who knew us. We are now dealing with the corporate business department whose main office is in [name of location]. We are a farm, so it's very difficult for us to get there. We were also told that the person who was dealing with us no longer works there. They give you nothing in return for your loyalty. That's why we are leaving them to go to Barclays." N Ireland; Agriculture, Forestry and Fishing
• "Too many issues to mention. Computers went down, just a complete carry-on in general. Would not recommend. May change." N Ireland; Human Health and Social Work Activities
• "They are very helpful when you need them. We have been customers for over 30 years." N Ireland; Arts, Entertainment and Recreation
• "No personal dealings with them, and difficult to get hold of my account manager…In general I feel it's not good enough." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Their service is mediocre and they're not very helpful." N Ireland; Manufacturing
• "They're probably as good as anyone, but none of the banks give personal service anymore." N Ireland; Real Estate Activities
• "They are very selfish and do not understand business needs and do not appreciate loyalty. I have been with them for [x] years." N Ireland; Administrative and Support Service Activities
• "Very disappointed with the service and find they're not very supportive. The service we have with them at the moment is basically to lodge cheques and pay bills, that's really it, we've never had any contact or offers of help. We have a healthy bank account and I'm totally dissatisfied with the service I'm receiving from them. Basically they're of no help to me whatsoever." N Ireland; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
• "You have to understand their customers and their customers' business. Loyal customers. Just better customer services for businesses." Northern England; Manufacturing
• "They don't provide any support." N Ireland; Real Estate Activities
• "Not satisfied. The bank allowed my current account for business use to be fraudulently used for the value of [omitted] and said it wasn't their fault. It was done through Internet banking. When the fraudster was caught - they have a account with Ulster bank - they wouldn't help trace where the money was." N Ireland; Professional, Scientific and Technical Activities
• "They are adequate, they provide the service as described, but to do anything beyond that is a problem." N Ireland; Information and Communication