TSB For 1 to 9 Employees

The below comments were given by respondents who gave the bank a medium overall score (see glossary for more details).

• "They are a bank and I have to use one, whatever they are called." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Meets my needs." Northern England; Financial and Insurance Activities
• "Standard stuff, and online banking is very easy to use." Northern England; Professional, Scientific and Technical Activities
• "Our local is very helpful, well the staff are when I deal with business things." Southern England; Construction
• "It suits my needs, but [they] weren't really helpful in helping small businesses." Northern England; Other Service Activities
• "Satisfactory." Southern England; Financial and Insurance Activities
• "Yes, it's fine. They do well for me, anyway." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "I find them very friendly. They advise us where we need [it] and they are very helpful." Southern England; Construction
• "Very good attentive service. More staff which means quicker than the Halifax." Northern England; Other Service Activities
• "They're pretty good. The nice friendly staff in the local branch can help you out with anything." Southern England; Professional, Scientific and Technical Activities
• "Rip off charges at times. I tried to phone them, it's an absolute nightmare because of all the security questions. Sometimes it's a joke with all the questions. I'm not particularly satisfied with anything, it's just okay." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Adequate." Northern England; Information and Communication
• "So far, there has been [no] hassle." Scotland; Transportation and storage
• "It's okay. It's no different to any other banks. They don't really help." Northern England; Professional, Scientific and Technical Activities
• "Helpful and friendly. Access via phone, Internet and local branch, and provide everything we need." Scotland; Transportation and storage
• "Functional for transactions only." Scotland; Real Estate Activities
• "Very average." Southern England; Construction
• "[TSB is] a little better [than other bank]. There is a separate part of business. There is a fast track." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "The actual bank with local people is fine, but over the phone it is rubbish. Internet banking is not for me." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Friendly, because they are friendly when you go in to see them and talk to them." Southern England; Education
• "They are fine if you keep putting money in." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They're as good as anyone else, very little personal contact. From my point of view it's not very satisfactory, because nobody knows anything about me when I ring up. It's a very impersonal service." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Not willing to help. We have been trying to contact them online to arrange an overdraft. They haven't got back to me." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Personal service. They know me by name. Couldn't fault them." Northern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
• "Reliable bank and I have an account with a reasonable rate." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Okay." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They are a little better than some of the other banks. Their staff are friendlier than the staff in other banks." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "It is very basic, what I do. The cash comes into the shop and I take it to the bank. They never try and sell me anything else. I do not need anything else. I do not like the fact I am charged for business banking." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles

The below comments were given by respondents who gave the bank a low overall score (see glossary for more details).

• "As a small business I don't find them relevant." Scotland; Arts, Entertainment and Recreation
• "Just provide banking services, no additional services." Scotland; Financial and Insurance Activities
• "Satisfactory. They are there. They serve their purpose and just there, but not the be all and end all." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Very poor. All banks are bad, not just TSB in particular, but you have to have one. So, you deal with it." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They're adequate for my needs." Southern England; Other Service Activities
• "Not a very good service." Northern England; Construction
• "Average. Before I was with Lloyds and used to get free banking and now [they] charge £5 which isn't a lot, but they don't need it and it's extra paperwork. It's just a little niggle." Southern England; Real Estate Activities
• "I find them very difficult and not at all helpful if you have any queries." Scotland; Transportation and storage
• "I wouldn't recommend it to anyone. I would recommend HSBC." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "We're basically ignored. They show no interest whatsoever. We applied many times for facilities and they don't bother with it. They don't bother ringing back when we ring. You can't get face to face meetings in the branch or get face to face appointments." Northern England; Administrative and Support Service Activities
• "They have no understanding of what is necessary in running a small business." Northern England; Transportation and storage
• "Terrible. You can't speak to a relationship manager. You cannot contact the business manager and no one gets in touch when you get in touch." Southern England; Arts, Entertainment and Recreation
• "Very poor service. It took them 3 months to start up the business account and lost [the] paperwork twice." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "I literally just have a basic business banking service. I think it's a pretty poor service, the banking is okay and I do everything online but I get no individual customer service from TSB apart from letters. It is almost impossible to get in contact with anyone." Northern England; Information and Communication
• "If I had a choice I would go somewhere else, because they took all their banking business managers off site, so it makes banking difficult for small businesses." Southern England; Agriculture, Forestry and Fishing
• "I've been with them for over fifty years. In the early days there was something called loyalty, between the bank and myself. Nowadays I'm just another fish in the sea. Half of me wants to stay with TSB because I've been with them for so long, but each year I drift apart from them to the point where I've become very disillusioned with the bank and the industry as a whole. I suppose when you go back to the economic crash in 2008, a lot of trust went out the door. It doesn't really matter which one you are talking about, because they are all tarred with the same brush." Scotland; Arts, Entertainment and Recreation
• "They don't use regional bankers anymore, everything is now centralised. When you ring up for discussion you are dealing with a guy up in Scotland. I used to deal with a guy more or less round the corner. They have lost that personal touch." Southern England; Financial and Insurance Activities
• "They don't support businesses. They are there for profit only." Northern England; Manufacturing