Royal Bank of Scotland For 1 to 9 Employees

The below comments were given by respondents who gave the bank a medium overall score (see glossary for more details).

• "They are okay and I'm happy with it." Northern England; Accommodation and Food Service Activities
• "It is fairly good and fair." Southern England; Construction
• "The bank doesn’t provide very good support." Scotland; Arts, Entertainment and Recreation
• "First class service. Everyone that works there is fine." Northern England; Arts, Entertainment and Recreation
• "We receive on the whole a reasonable service which I am currently happy with." Scotland; Financial and Insurance Activities
• "Pleasant, not particularly helpful, but they try." Northern England; Administrative and Support Service Activities
• "Satisfactory." Southern England; Arts, Entertainment and Recreation
• "It's lacking in support." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They have been good with us, but they have never been in touch. No business contact." Scotland; Manufacturing
• "In the last few years the service has been excellent. They would not give me a business card initially, but when I brought it up they eventually gave me one and everything has been fine since." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Can't summarise as I have not used full service." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Mediocre." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "The company is reasonably satisfied with the services and products offered and provided, but there is a little room for improvement." Scotland; Human Health and Social Work Activities
• "They didn't respond to my requests." Scotland; Construction
• "Disappointing. When contacting our business manager, it always goes to [the] answering machine, and more often than not we have to phone them back rather than them getting back to us." Northern England; Construction
• "We don't really get any service. I assume most banks are the same. We don't really hear from them from one year to the next." Scotland; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
• "Scant. I have no use for them and no real contact with them." Northern England; Construction
• "Very good & accommodating, especially when I took out a overdraft." Scotland; Transportation and storage
• "They have average service, I can't talk face to face, only on phone or internet, RBS is not like that. With Barclays you talk face to face, I can go to branch, [and] get whatever I need." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "It is friendly, efficient and knowledgeable." Scotland; Manufacturing
• "Very adequate, [it's] nice to be able to keep your business and personal details separate. They deal with small businesses just as well as anyone else." Southern England; Accommodation and Food Service Activities
• "It's good because [of] the ease of use with internet banking, but charges are high after the initial free banking period." Northern England; Real Estate Activities
• "Lacklustre!" Scotland; Real Estate Activities
• "It's satisfactory, it suits my needs." Northern England; Financial and Insurance Activities
• "[It's] standard service. There is no contact and if we need them, we phone them. They sometimes respect this fact too much. There is, perhaps, not enough support when we need it." Scotland; Construction
• "It's just a standard service, nothing special. It's just the basic business package." Scotland; Construction
• "They're okay. Customer service is very good. Sometimes they have a bad attitude but this is rare." Northern England; Construction
• "It is very good." Northern England; Manufacturing
• "[There's] nothing I can say about them. If you don't get into trouble you don't get a call." Northern England; Other Service Activities
• "Reasonable." Northern England; Manufacturing
• "One phone call a year from them, but overall, I'm happy with the service." Northern England; Transportation and storage
• "It just works. [I'm] neither over-impressed, nor not impressed. It just does the job" Scotland; Professional, Scientific and Technical Activities
• "They are genuinely easy to contact and discuss issues with, but they can sometimes seem unhelpful." Scotland; Financial and Insurance Activities
• "They're not giving much away. They're not upping the overdraft facilities, when they could." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "It's okay, nothing special. 20 years when we joined, it was a special service and now this is no longer the case." Scotland; Arts, Entertainment and Recreation
• "Acceptable." Southern England; Professional, Scientific and Technical Activities
• "Personal element is good. We have a business bank manager." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "I'd say their service is transactional, as I only use them for putting money in and taking money out." Northern England; Financial and Insurance Activities
• "Very good. Staff are fantastic, but policy is rubbish." Southern England; Construction
• "Very supportive when started many years ago. Not quite as supportive as before. No longer have relationship with one account manager, changes." Northern England; Accommodation and Food Service Activities
• "It is convenient to use. I have a local branch. Don't know about Internet banking, just use branch services, and I really like it." Northern England; Construction
• "They are very helpful and they do not pester you to death. I do not believe that if you [have] got a reasonable balance that you should pay bank charges or anything." Northern England; Agriculture, Forestry and Fishing
• "The service is fine. As a bank you could trust, I would say it's terrible, only because we are one of the people they are pressuring to repay a loan, which we have always been paying appropriately." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Distant. Very rarely see a person. Most of it is automated and little contact." Southern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
• "Same, average. Again, I did not really ask for help. Takes longer to speak to somebody. Yes, happy with service they gave over the phone. Everything I do [is] on Internet banking. Perfect Internet banking." Northern England; Manufacturing
• "Adequate. I don't have much knowledge to expand about it." Scotland; Professional, Scientific and Technical Activities
• "I think I receive a standard business service from RBS and I have no complaints." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They got worse in the last years. It was better. Not as good as it used to be." Scotland; Human Health and Social Work Activities
• "They're okay. That's fine." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Think [it is] difficult to get in touch with finance manager and business branch desk. They [have] done away with [it] which means long queues to be attended." Scotland; Professional, Scientific and Technical Activities
• "They're quite efficient in responding, and we have had no issues in the past. When we had problems, they've helped us." Scotland; Administrative and Support Service Activities
• "Very supportive and accessible. Meet your requirements. Generally happy. Provide what he needs when [he] needs it." Scotland; Financial and Insurance Activities
• "I think they are okay, but they are nothing special." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "It's okay." Scotland; Professional, Scientific and Technical Activities
• "They are very good, if I have any problems I phone them up and they fix it straight away." Wales; Other Service Activities
• "The same as NatWest, because they are the same. What you get from one, you get from the other." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "I have been dealing with them for a long time and have had no major issues with them. Just a few small problems which is why I scored them a 5." Northern England; Transportation and storage
• "We only use the current account and that's been administered fine." Southern England; Administrative and Support Service Activities
• "The service we receive from them is fine. We are able to access online banking. They have a local branch here so it is the best for us." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Because we've got personal relationship managers with them just like NatWest [it] gives you that consistent point of contact, so it's easy to get problems resolved. Both managers have actually visited the business so have a thorough idea of what we need." Southern England; Other Service Activities
• "The same as NatWest. What I said about NatWest applies more to RBS." Northern England; Education
• "They are fine and I'm quite happy." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Very reliable. Easy to deal with." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Amateur. That's the only way I would describe their business banking." Southern England; Real Estate Activities
• "I am clouded by the view of the bank. I don't highly rate banks." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "It's efficient. It's a good service." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They were very cautious. The business relationship staff are very supportive." Northern England; Administrative and Support Service Activities
• "They are okay. They charge a lot." Scotland; Real Estate Activities
• "Just average. It's okay." Northern England; Professional, Scientific and Technical Activities
• "Good range of services. Slow to deal with some requests. A query with a bank payment took a while to resolve." Scotland; Other Service Activities
• "Efficient. Does what we need." Southern England; Education
• "We get specialised service for the financial sector we're in." Southern England; Financial and Insurance Activities
• "Very satisfied with the service so far." Southern England; Information and Communication
• "It's purely a banking facility. They don’t do anything to help grow in my business." Southern England; Human Health and Social Work Activities
• "They have supported us through difficult times. They provide a reasonable service." Northern England; Real Estate Activities
• "We're happy with it in general. They tend to look after us at the local branch." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Very good in general. However, their computer interface is a bit weak. Feel left in the lurch when having to call the call centre instead of having a specific bank manager." N Ireland; Professional, Scientific and Technical Activities
• "Satisfactory. Very polite. Useful." Northern England; Construction
• "I would say [it] does what it says on the tin." Southern England; Arts, Entertainment and Recreation
• "Adequate, but unexciting. I think there's minimal dialogue with small businesses. The bank have a culture a bit different to small businesses. They don't care. They are indifferent to small businesses." Southern England; Information and Communication
• "Basically, we only use the bank as somewhere to keep our money, so it's hard to judge the service. Their branch service is pretty poor as there [are] not enough staff, but their Internet banking is straightforward and easy." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "The relationship manager that they give you is a good thing, but that seems pointless because any decision about loans or business banking is made from somewhere above. It's not the person who knows your business." Scotland; Other Service Activities
• "It's reasonable, but charges are high." Scotland; Human Health and Social Work Activities
• "Adequate and functional." Scotland; Transportation and storage
• "It is a necessary evil. No further comment." Scotland; Arts, Entertainment and Recreation
• "It's average. Customer service in bank, staff are very good. Charges for products are ridiculous. RBS is handy only because everybody else uses them. Staff in branches are very approachable." Scotland; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
• "I just use the bank in and out. I don't ask for advice and I don't have a business manager. Very good staff. I like all the staff. I think it's important in a bank, customer service." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "It does what it says on the tin." Scotland; Professional, Scientific and Technical Activities
• "They could improve the contacting availability of their managers. That's all." Scotland; Agriculture, Forestry and Fishing
• "Not really had issues, just use for transaction purposes. Never hear from [them], no real interaction with [them] in general." Scotland; Construction
• "They are fine. I don't really ask for much. Any question I ask, they answer. Nothing really to add." Scotland; Transportation and storage
• "I use two banks to give me business services. In this day and age, they're both sub-standard, unhelpful, and if I could get away with not using them I would. They're absolutely atrocious. Clydesdale are unprofessional, not supportive [and] absolutely atrocious." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Adequate. Been with them a long time. Deal with them more or less online all the time." Scotland; Agriculture, Forestry and Fishing
• "Not as good as it used to be when it was [a]local bank manager. The service was better then." Scotland; Agriculture, Forestry and Fishing
• "They don't do anything for me." Northern England; Real Estate Activities
• "It's adequate. Nothing less, nothing more." Northern England; Other Service Activities
• "Straightforward, simple, easily understood." Southern England; Administrative and Support Service Activities
• "They're okay so far, and I didn't have any problem." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They have been good in the past. However, now I have no business manager. No contact in the bank. I have to ring a random office to get in touch, and they don't know me. It's a bit irritating. I think this goes for all banks nowadays though." N Ireland; Accommodation and Food Service Activities
• "They have good consistency about customer service, and they provide us with a well appreciated local business centre." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Adequate. Does what you need them to do." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Satisfactory." N Ireland; Administrative and Support Service Activities
• "I would describe my service with the Bank of Scotland as good, because I use it all online and that works. I avoid ringing people where possible because it's very hard work." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They are helpful and convenient, and there are plenty about. All is satisfactory with them." Southern England; Administrative and Support Service Activities
• "Adequate." Northern England; Professional, Scientific and Technical Activities
• "Have a very good business relationship manager. Although, not very user friendly on loans and lending to smaller businesses." Southern England; Information and Communication
• "The bank has always provided whatever I have needed." Southern England; Financial and Insurance Activities
• "They are good and listen." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Adequate." Southern England; Real Estate Activities
• "Very average. The service is very average." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Same as any other bank. They treat me as a business. I treat them as a business." Northern England; Professional, Scientific and Technical Activities
• "Average." Northern England; Manufacturing
• "It is a structural non personal service. It is just an account to them. Like all banks, they are difficult to contact. They are a crap bank." Northern England; Construction
• "Concerning banks, we need to know that they are very available, and we are happy with the service that they give us." Scotland; Construction
• "RBS still have branches where I can discuss business, but their business mangers are now centralised which makes them less approachable. Otherwise, there's no problem." Scotland; Real Estate Activities
• "The fees are too high, especially international transactions every time there is a fee when I do business with them. There should not be a fee when depositing money." Scotland; Human Health and Social Work Activities
• "Almost no dealings with the bank." Scotland; Manufacturing
• "Been with for years. They handle all my basic transactions. Very good." Southern England; Other Service Activities
• "It's a good service, and they give us tailored support." Northern England; Other Service Activities
• "They're helpful, and they have provided me with a good facility, meaning line of credit, and provides a useful solicitors letter service, and customer services is more than acceptable." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Very convenient for us, because the online services means we can operate from home and the bank is in the town where we live." Northern England; Information and Communication
• "It's good for what we use it for. We don't use it a lot. We just use it online for basic transactions." Northern England; Professional, Scientific and Technical Activities
• "Inadequate and unsupportive to small retailers." Northern England; Accommodation and Food Service Activities
• "I only hear from them when there's a problem. Our business manager is difficult to get a hold of." Northern England; Professional, Scientific and Technical Activities
• "I would say adequate." Northern England; Construction
• "You get the banking personal touch." Northern England; Information and Communication
• "Average." Northern England; Financial and Insurance Activities
• "It's reasonable." Scotland; Arts, Entertainment and Recreation
• "There's no real service as such, whatsoever. It's predominately online banking. I just write the cheques, but I've never spoken to anyone. It's good that a van comes round once a week so I can deposit my cheques." Scotland; Financial and Insurance Activities
• "It's adequate, and does what you as it, but it's not proactive." Scotland; Construction
• "Well, sometimes they're okay. Very annoying when you go there and have to wait for a while. The charges are too much on the business account." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "It's okay, but it could be better." Scotland; Construction
• "I think they have been accommodating to most of our requests. My criticism is I feel that their bank charges are expensive. This is possibly the case for all banks. This is for the charges in general. They are fairly approachable." Scotland; Arts, Entertainment and Recreation
• "Over 30 years we have seen the changes. The worst part of business banking today is you're not dealing with a manager, you deal with a faceless team. You never speak to the same person. It was better when you went to see your manager personally. Recently I converted my overdraft into a loan and it was not at all straightforward, which it should have been. We have been fortunate to have been long-standing customers. It took me asking if they wanted my business to get what I wanted. They have a lot to do to bring people back." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "I'm very pleased about all the services they provide." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "It's quite good. It seems to do everything it's supposed to do. It's the same with every bank, though you don't get a very good interest rate." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "It is very easy to get hold of my relationship manager and he has offered networking and business assistance. I think a lot of that is aimed at us buying more services, which I consider to be a bad thing. Their Internet banking leaves a lot to be desired." Northern England; Other Service Activities
• "Try another bank. The whole service has been downhill for the last 2 years. Services compared to other banks are not great, and the cut backs." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "We just have a credit card with them, but everything is generally fine." Northern England; Manufacturing
• "Good." Northern England; Other Service Activities
• "It has been very helpful." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They are fair. They have to do their job as well. I do feel that the manager we speak to is quite clueless about our line of business." Scotland; Agriculture, Forestry and Fishing
• "You never see them, when you go into the bank. Far too slow, not enough tellers. You can't phone the branch, you need to call a central call centre and that I see as a downside." Scotland; Agriculture, Forestry and Fishing
• "I don't have any contact with RBS regarding it. I invested through a guy I knew in RBS." Scotland; Other Service Activities
• "I have been left to get on with it. In [x] years of trading, [I] have only been contacted 2 or 3 times by my business manager, despite complaining of a lack of support. I haven't changed due to lack of perception that all banks are the same. They are a necessary evil." Scotland; Other Service Activities
• "Adequate." Scotland; Financial and Insurance Activities
• "Efficient, straightforward and online." Scotland; Financial and Insurance Activities
• "Very good. It's not complicated, the business I have with them." Scotland; Other Service Activities
• "One the whole, average and reasonable. All dealings are via a call centre, and no personal contact. An average service." Scotland; Agriculture, Forestry and Fishing
• "They are reasonable. My only grievance is having to pay a charge simply for paying in cash." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "I find them very helpful, approachable. The staff behind the desk at the branch are extremely courteous. We have a good relationship with the bank manager." Scotland; Agriculture, Forestry and Fishing
• "You get a good service." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "It's not really that great. We don't have a local branch anymore. We've no designated manager anymore. We used to have one with his mobile. Now we have to go to a call centre, and it's a team of managers." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Adequate." Scotland; Professional, Scientific and Technical Activities
• "Quite poor." Scotland; Construction
• "I really don't have dealings with them. They only send me charges. They charge me for everything. They charge me to pay myself, and they charge me to pay other people." Northern England; Professional, Scientific and Technical Activities
• "It just seems so difficult to actually get in touch with your local bank branch or speak directly with the manager." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "It's adequate, but all centralised now. It is very difficult to get in touch with our own branch." Scotland; Arts, Entertainment and Recreation
• "They are [as] good as any of them." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles

The below comments were given by respondents who gave the bank a low overall score (see glossary for more details).

• "I don't receive any good services. The bank just keeps my money." Scotland; Accommodation and Food Service Activities
• "We have no support. They are not prepared to listen, they do not answer emails, a nightmare." Northern England; Manufacturing
• "It's pretty awful, really, absolutely abysmal." Scotland; Construction
• "Not very satisfied. I ask them to do things and they don't do them, not pro active." Southern England; Financial and Insurance Activities
• "Harsh. You only have to look at a newspaper to see how they treat people." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Poor." Wales; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "It's inept. Nothing works in RBS. Not online banking, not anything at all, and no one does anything about it. Not even basic banking works. It's very difficult to get in touch with them and I always have to follow up, as they never get back to me on my queries." Southern England; Agriculture, Forestry and Fishing
• "My two small terriers could run a bank better!" Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They don't provide good value for money for small businesses." Scotland; Information and Communication
• "Disorganised." Southern England; Information and Communication
• "Speechless." Scotland; Construction
• "They're often quite efficient." Scotland; Professional, Scientific and Technical Activities
• "I've been with Royal Bank of Scotland for [x] years, and I've had £[x] of loans from the bank. If it was up to the bank, I would be bankrupt." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Slightly less lacking than NatWest." Southern England; Human Health and Social Work Activities
• "Again, they are companies that do not intend to and have no ethos to serve their customers. That goes for all banks." Southern England; Professional, Scientific and Technical Activities
• "I was not satisfied with this bank. I found the managers are over-regulated and a bit chained down by hierarchy. The people I deal with face to face seem to want to help but are unable to because of an overbearing bureaucracy." Northern England; Professional, Scientific and Technical Activities
• "I would say very disappointing. The lack of personal contact is astonishing. I would say the closure of branches is annoying. I would say the lack of interest is surprising." Scotland; Arts, Entertainment and Recreation
• "15 years ago I could go in [and it was] full of people [to] talk to, someone on business who was a business person. Now we have a business advisor who is also an insurance salesman and my personal advisor. Now it's all one person and no specialists. Know nothing about how businesses are run, only interested [in] pushy sales, only interested in sales. Not as personal. 30 years ago a sales associate." Southern England; Construction
• "[Profanity]. During the recession, my bank manager told me to cancel direct debits so that I wouldn't get charged but didn't tell me that the companies would charge more than the bank and I then had to set them all up again. He comes with a calculator to meetings and I don't like it." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They could try a bit harder. I feel I am being pushed towards Internet banking because they are closing down local branches." Scotland; Agriculture, Forestry and Fishing
• "I would be wary of them because they put a business PPI on my account without telling me, which has been there for [x] years. I had a business account manager with RBS who is great, and he wasn't aware of it either." Northern England; Financial and Insurance Activities
• "They're just another bank." Southern England; Accommodation and Food Service Activities
• "Do not recommend, mainly online works, no proper relationship, lack services on offer for particular needs." Scotland; Manufacturing
• "Service is adequate but that's all it is. Their lending practices are severely restricted by current plight." Scotland; Construction
• "They're unresponsive. They try to sell you products rather than giving you what you want or need. Pretty rubbish, really." Wales; Professional, Scientific and Technical Activities
• "Very poor. The customer relationships are non-existent. Whenever we ask for something to be done, it takes weeks to be resolved. We do not have a designated team so we could call. So when we do call, they are not aware of what we are talking about, as our business manager has left." Scotland; Real Estate Activities
• "Marginal. That is all." Scotland; Human Health and Social Work Activities
• "At the moment, there is no bank manager to help me or give me advice. All I do is tick boxes." Northern England; Financial and Insurance Activities
• "It's sufficient, really, for our needs. Not so well on keeping me informed of when my overdraft is exceeding." Northern England; Professional, Scientific and Technical Activities
• "Years ago they provided a good service but now I am not particularly happy about the monthly charges of having a business account." Scotland; Professional, Scientific and Technical Activities
• "Appalling. Very good to start with, but over the last two years have become appalling." Northern England; Arts, Entertainment and Recreation
• "They leave me alone, which is nice. I see them once a year to update them on the business. They really don't understand my business at all." Southern England; Human Health and Social Work Activities
• "Used to be excellent, but now there's no relationship manager, and you feel as if you're dealing with remote banking. Very unhelpful." Southern England; Real Estate Activities
• "I ask nothing from the bank, and in return they give nothing." Southern England; Construction
• "They provide very little service." Southern England; Financial and Insurance Activities
• "Nobody is available to speak to after [the] previous manager left two years ago. No service, and no business support exists. Don't actually know who to contact." Scotland; Real Estate Activities
• "Not very good." Southern England; Transportation and storage
• "I have no problems whatsoever with Royal Bank of Scotland." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "There have been difficulties with customer service." Southern England; Financial and Insurance Activities
• "They're diabolical. They've caused me grief, and a lot of financial problems." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They were always good up to the crash. Don't think they are interested in small businesses at all. Unsatisfactory, and don't bother going there, which is a shame as I think they have changed their attitude." Scotland; Real Estate Activities
• "They are inconsistent, impersonal, lacking in business support, non-caring, and there are consistent errors." Northern England; Professional, Scientific and Technical Activities
• "Their Internet banking is good. There's no business manager you can contact. Anything else, but straightforward banking. It's rubbish." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Haphazard at best." Scotland; Arts, Entertainment and Recreation
• "We had a negative situation where they charged me unfairly for transactions. I eventually got my money back. £600 is a lot of money for a small business. So I am now looking to shut my account and go elsewhere." Scotland; Arts, Entertainment and Recreation
• "I am struggling with what they might do well. We had a substantial loan with them...which we took out in [year]. When the banking crisis happened, they turned around and reduced our loan substantially, which resulted in the complete standstill on one of our [sites] for a couple of years. We could not secure the funds to keep working. This was only resolved in years. We could not secure the funds to keep working. This was only resolved [recently]. The way RBS dealt with us felt short of criminal. They only protected their own interests, and did not consider ours at all." Southern England; Construction
• "Pedestrian." Northern England; Professional, Scientific and Technical Activities
• "It is non-existent. They will not lending money to small businesses." Scotland; Accommodation and Food Service Activities
• "Necessarily evil." Scotland; Manufacturing
• "Horrendous." Scotland; Other Service Activities
• "The best of a very bad bunch. It's fine if a business needs money. They're happy to lend, but if a business is in the black, the banks are not interested. All help stops." Scotland; Manufacturing
• "I can't get excited about it. I think more then twice I would have recommended the RBS for businesses purposes. I've been with them since I left school. Can't think what the bank does do brilliantly. We need some local branches of one of the German or one of the Swedish banks." Scotland; Financial and Insurance Activities
• "They are a bank that does not communicate with its customers, leaves them in the lurch and comes to see you on a good business day. They negotiate and they disappear, when the [profanity] hits the fan they are never there. The very same bank had complete knowledge of the products, the banks had the knowledge and deliberately threw away. They had information from previous elderly bankers. They forced them to retire at an early age so they could put in a new ethos." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They don't finance business loans for small companies." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They have been pretty useful until the last few years." Scotland; Construction
• "No support." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "I changed from RBS to Santander. The only thing I have with them is insurance. I moved because there was no local branch and I cant get through to them on the phone." Scotland; Human Health and Social Work Activities