First Trust Bank For 1 to 9 Employees

number of ratings
  • over
    49

  • 10 to 49
  • under 10

Business Current Account

Overall Score Attribute Scores Number of Ratings
60%
  • Fair & Clear
  • Tailored
  • Value
  • Available
  • Informative
Average score based on 32 ratings

Products and Services

Product or Service Scores Number of Ratings
Loan
Based on 5 ratings
Commercial Mortgage
Based on 2 ratings
Foreign Currency Services
Based on 2 ratings
Asset Finance
Based on 1 rating
Credit Card
Based on 16 ratings
General Business Support
Based on 7 ratings
International Trade Finance & Support
Based on 1 rating
Merchant Services
Based on 9 ratings
Deposit or Investment Account
Based on 5 ratings
Payment & Transaction Services
Based on 4 ratings

Credit Approachability

Overall Score Number of Ratings
We asked anyone who had approached the bank in the last 12 months (informally or formally) to discuss taking out a loan, overdraft or other form of credit – regardless of the outcome – and how satisfied they were with the way the bank handled this.
Based on 4 ratings

All Comments for Selected Business Size

The below comments were given by respondents who gave the bank a high overall score (see glossary for more details).

  • "Very good. [I'm] happy with [the] bank." N Ireland; Transportation and storage
  • "[The] business I receive is excellent. [I] used to be with Bank of Ireland. They were a disaster." N Ireland; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
  • "Fairly good. Fairly pleasant. I like that there is a wee personal touch. They know us there." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
  • "It is excellent." N Ireland; Construction
  • "they do everything that I ask of them, and everything that I would expect." N Ireland; Other Service Activities
  • "Excellent. No problems at all." N Ireland; Arts, Entertainment and Recreation
  • "Pretty helpful. Never had a problem with them." N Ireland; Professional, Scientific and Technical Activities

The below comments were given by respondents who gave the bank a medium overall score (see glossary for more details).

  • "I'm satisfied with their service." N Ireland; Other Service Activities
  • "Adequate. They do what we ask them to do." N Ireland; Other Service Activities
  • "Adequate. That's it." N Ireland; Construction
  • "A good bank [to] deal with provided that you have funds with them." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
  • "They meet my requirements." N Ireland; Financial and Insurance Activities
  • "Personal contact, very interactive, personal management of my account during health adversity." N Ireland; Financial and Insurance Activities
  • "Internet banking is good." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
  • "They are fine. I don't really have much to say about them." N Ireland; Professional, Scientific and Technical Activities
  • "They were very helpful from day one as I was a new customer. They were able to sit me down for a meeting one day and set a business account with an overdraft facility, and provide me with anything I needed. Satisfactory, and what a bank should be." N Ireland; Construction
  • "They give you a good service, and they're quick and efficient. They are reliable." N Ireland; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
  • "I would say they're very average, and I think for me to change to another bank they would be just as average." N Ireland; Accommodation and Food Service Activities
  • "I would say that it provides a very basic service, and they're helpful." N Ireland; Real Estate Activities

The below comments were given by respondents who gave the bank a low overall score (see glossary for more details).

  • "They are incapable of having any understanding of their business customers." N Ireland; Professional, Scientific and Technical Activities
  • "They have a don't care attitude. They have an attitude where they don't seem to care if you go with any other banking provider." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
  • "Difficulty getting them do what we ask. Not seeing the same person twice. General charging." N Ireland; Construction
  • "I have been with First Trust 23 years, and organised an overdraft of £7500, which I never used. When the economic bust kicked in, they reviewed my account and changed it in to a loan. Even though I had never had any problems with them in 23 years. So I feel very let down by them." N Ireland; Arts, Entertainment and Recreation
  • "They're probably okay. I would have no problem. They probably provide a good service as any other one. It all comes down to who offers you the best deal." N Ireland; Real Estate Activities