Coutts & Company For 1 to 9 Employees
Business Current Account
| Overall Score | Attribute Scores | Number of Ratings |
|---|---|---|
| 72% |
|
Products and Services
| Product or Service | Scores | Number of Ratings |
|---|---|---|
| Payment & Transaction Services |
|
|
| General Business Support |
|
|
| International Trade Finance & Support |
|
|
| Credit Card |
|
|
| Insurance |
|
|
| Foreign Currency Services |
|
|
| Deposit or Investment Account |
|
|
| Loan |
|
Credit Approachability
| Overall Score | Number of Ratings | |
|---|---|---|
| We asked anyone who had approached the bank in the last 12 months (informally or formally) to discuss taking out a loan, overdraft or other form of credit – regardless of the outcome – and how satisfied they were with the way the bank handled this. |
|
All Comments for Selected Business Size
The below comments were given by respondents who gave the bank a high overall score (see glossary for more details).
- "It provides what we require."
- "It's very good."
- "[They are] very efficient. Nowadays with online [banking] we don't have much contact as it is all done online now, but the service they provide is excellent."
- "It is excellent and trustworthy. Instant banking 24/7."
The below comments were given by respondents who gave the bank a medium overall score (see glossary for more details).
- "Good personal service, but still controlled by other banks, which I have no respect for."
- "I'd say currently their service is bad, compared to five years ago."
- "Average on everything they offer. Average bank, they do not go above and beyond."
The below comments were given by respondents who gave the bank a low overall score (see glossary for more details).
- "They were good until 2008. Less than average service. Expensive."
- "They have not been very good recently. They were much better at the beginning when we started using them. We don't actually know our account manager and when we did try to call them, it takes them absolutely ages to get through. When we do get through [they] do not answer our questions. They say they will call back but then they don't."