Clydesdale Bank For 1 to 9 Employees

The below comments were given by respondents who gave the bank a medium overall score (see glossary for more details).

• "It's quite satisfactory." Northern England; Accommodation and Food Service Activities
• "They are not as consistent with their services as they used to be, but it's still alright." Scotland; Agriculture, Forestry and Fishing
• "They are adequate for our requirements." Scotland; Manufacturing
• "It is a good service." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Satisfactory because it services my needs. I was very happy until a few years ago. The service has gone down in terms of quality. I used to have my own business bank manager who knew me and my business, and now I don't have that." Scotland; Professional, Scientific and Technical Activities
• "Adequate. I have nothing else to judge it by." Scotland; Construction
• "I would say it is not good enough. [It] could be better." Scotland; Agriculture, Forestry and Fishing
• "Sometimes I get disgruntled and then someone new speaks to us and provides us with the service we've been looking for all along. It's hot and cold, not consistent." Scotland; Other Service Activities
• "Good, but I have a funny feeling [that] they're trying to pull out of the UK." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "It's fine. It's perfect for what I need." Scotland; Financial and Insurance Activities
• "They don't like replying to you and they don't do anything well." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "In general, when the sun shines they give you a brolly, and when it rains, they take it away. They give you help when you don't need it, and when you need help, they aren't there." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Approachable and generally supportive, and expensive. Expensive in their time. Supportive in supplying capital if we need it." Scotland; Agriculture, Forestry and Fishing
• "Adequate. They do what they're asked and no more than that." Scotland; Agriculture, Forestry and Fishing
• "We don't use it very much. It's a backup account." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "It's okay. Only thing is all the charges." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Local personal services." Scotland; Human Health and Social Work Activities
• "Always been okay." Northern England; Construction
• "It's very good. Just not very sophisticated." Southern England; Human Health and Social Work Activities
• "They are slow in communicating with their businesses if requested." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "If your happy working over the phone or using internet banking you'll be fine." Scotland; Agriculture, Forestry and Fishing
• "just for sales and needs of the businees" Scotland; Other Service Activities
• "Satisfactory for my need" Scotland; Professional, Scientific and Technical Activities
• "they are efficient they are it is up to date and their online banking is very easy to manauever and i do have a dedicated banking manager to speak to" Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Non existent." Scotland; Financial and Insurance Activities
• "We are perfectly satisfied with the service we get from Clydesdale bank." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Could be better. Just more support, more contact." Scotland; Construction
• "Just average, for what are requirements are." Scotland; Agriculture, Forestry and Fishing
• "The service is quite good." Scotland; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
• "We don't have a local business branch. The nearest business bank is 300 miles away in Glasgow." Scotland; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
• "We only use it for paying suppliers and banking facilities. It's very fond of charging for things. At the moment they want to change the format for the security - [x] pounds and they want to change it. They also want us to fill a huge form." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "It's adequate at the moment. It wasn't helpful a few years when we were experiencing difficulties though. Basically we had to sell the property at a much reduced price because they wouldn't extend any loan or overdraft. So we had to sell the pub but kept the business." Scotland; Accommodation and Food Service Activities
• "They are adequate. They have a reasonable amount of branches and they're easy to access. Online banking is fine. We don't ask them for anything." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Good." Scotland; Agriculture, Forestry and Fishing
• "The relationship with the bank is not the best. We've paid off the loan, and we've had no contact with them. Promises have not been carried out, false promises, and we will be reviewing our banking and who we bank with, and I very much doubt that Clydesdale will be the bank we bank with." Scotland; Education
• "I have very little contact with them and use none of the products you listed. I use them simply for the current account." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles

The below comments were given by respondents who gave the bank a low overall score (see glossary for more details).

• "I would say average." Scotland; Construction
• "Non-existent really. They are not as good as they used to be." Scotland; Agriculture, Forestry and Fishing
• "[I] would not recommend them. I never hear from them other than to renew the overdraft." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Poor. They are behind the times and customer service is poor." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They're not very efficient." Scotland; Professional, Scientific and Technical Activities
• "It's okay. Nothing great or nothing particularly awful." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Rip off merchants. Provides statements on time. They do not seem to understand the needs of my business as a solicitor, the nature of the business [of] buying and selling properties. They don't understand basically if someone wants to buy a house, and if you deposit a cheque they cannot be trusted. So they are not consistent and cheques don't get cleared on time in order to complete a purchase." Scotland; Administrative and Support Service Activities
• "Not great. I don't think they are very good." Northern England; Financial and Insurance Activities
• "A poor service. Poor communication." Northern England; Information and Communication
• "Branch manager is okay. They are terrible in general. Appalling." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Customer service is poor, and the business Internet banking service has some permanent technical flaws they do not correct. Generally very poor follow ups. None of it works properly. You can't get your questions answered." Southern England; Arts, Entertainment and Recreation
• "I just have a bank account in order to pay tax and such." Scotland; Transportation and storage
• "Well, I would say that Clydesdale Bank processes my cheques and payments, and send me a statement occasionally, and virtually that is all they do for me. They charge me a phenomenal amount of money to do that. They charge me to process every cheque, and they charge me to service the account as well. I think there seems to be charges for everything. I can't understand why they need to charge me for an electronic thing, it's ridiculous. They're just like all the banks. If you raise any objections or complaints they deal with you in a very offhand way. We've had to go in and see them about how the account is being run, but they're not interested in little businesses like ours. They've never offered us any help or support, not that we've needed it, because we don't believe in going beyond our means." Scotland; Education
• "It is a fairly limited service." Southern England; Arts, Entertainment and Recreation
• "They are very poor and no support, they don't offer anything, only a functional service that we get, and there is very litle customer service. We have more customer service with the personal account than with the business account." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Appalling" Scotland; Accommodation and Food Service Activities
• "Fine for general transactions. Difficult to borrow from." Scotland; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management