Barclays Bank For 1 to 9 Employees

The below comments were given by respondents who gave the bank a medium overall score (see glossary for more details).

• "I am quite satisfied with the service. I've had no problems and if there is something they are quick to rectify it." Southern England; Other Service Activities
• "They provide a good service and they deal with any problem efficiently." Southern England; Real Estate Activities
• "Very professional. Charges too high." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They answer questions quickly and are very helpful." Southern England; Transportation and storage
• "It is fairly good and everything is on time, like bank statements." Southern England; Other Service Activities
• "It is just a business current account. I have not really had many dealings with the bank." Northern England; Accommodation and Food Service Activities
• "No complaints. It does what it says on the box." Southern England; Arts, Entertainment and Recreation
• "Barclays provide a good service." Southern England; Construction
• "Very good. They have 24 hour customer care and are always at hand if you have a problem." Southern England; Construction
• "Just average because they don't really do anything for you. I have contacted them a couple of times in the past and asked for help but not received it." Southern England; Manufacturing
• "The only thing I do not like is the call centre." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "The services are very good." Southern England; Construction
• "Fairly happy with the service we receive." Northern England; Education
• "Very good and they have always been helpful." Northern England; Construction
• "Always had a good service." Northern England; Manufacturing
• "The online banking service is good." Northern England; Professional, Scientific and Technical Activities
• "Very expensive way of obtaining business credit because every international transaction has a 5% levy." Southern England; Professional, Scientific and Technical Activities
• "They are easy to deal with and helpful." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Yep, fine and satisfied." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "It's just moderate. Barclays are not special." Southern England; Construction
• "We get a good service from Barclays. That's it. They are good." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Too expensive." Southern England; Construction
• "They provide a good service but it is not a personal service." Northern England; Agriculture, Forestry and Fishing
• "It is good. No complaints." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They say they will help and they won't. They're not interested in helping small businesses." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "I find them adequate." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "The business manager is there when we need him but he doesn't interfere and we really like it like that." Southern England; Construction
• "It's okay. I have been with them for many years. I'm not dissatisfied with them." Southern England; Construction
• "They are the same as the rest." Southern England; Construction
• "It's fine. It does the job." Wales; Construction
• "I'm very happy. They are very helpful and if I ever have a problem they solve it right away." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "The service which they provide is alright." Southern England; Construction
• "They're very good on what they produce." Southern England; Transportation and storage
• "It's very straightforward and easy to use." Southern England; Financial and Insurance Activities
• "I feel as though Barclays bank is very adequate." Southern England; Manufacturing
• "I haven't had any problems or issues. They have been rock solid." Northern England; Other Service Activities
• "Average. They can improve." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Quite satisfactory." Southern England; Construction
• "It's normal." Northern England; Transportation and storage
• "Other than paying in or writing cheques out, no other service is used." Northern England; Professional, Scientific and Technical Activities
• "Satisfactory." Northern England; Manufacturing
• "I find them alright. Keep away from borrowing." Northern England; Construction
• "Fairly good. They're helpful when needed." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "I have had no issues or problems with them." Southern England; Construction
• "Quite expensive." Southern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
• "The service is adequate." Southern England; Manufacturing
• "They do what [they] have to do." Southern England; Manufacturing
• "Barclays bank is reliable." Southern England; Other Service Activities
• "The service is average." Northern England; Transportation and storage
• "They are there when I need them." Northern England; Professional, Scientific and Technical Activities
• "Very professional." Northern England; Manufacturing
• "I think it's lacking and they are not helpful." Northern England; Other Service Activities
• "Because they provide everything that I need to run my business." Southern England; Other Service Activities
• "Minimal, because they don't offer us any help. They have turned us down for everything even though we are credit, just because our company is in a dodgy sector." Southern England; Information and Communication
• "Satisfied." Southern England; Transportation and storage
• "Just adequate. Don't really need them for anything." Northern England; Accommodation and Food Service Activities
• "Very good." Southern England; Transportation and storage
• "It does what we need it to do." Northern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
• "Reasonably good, but could improve." Northern England; Professional, Scientific and Technical Activities
• "Just satisfied." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They provide a banking service that doesn't give me any problems and they deal with everything professionally." Southern England; Financial and Insurance Activities
• "Good but can't get the whole facilities due to my credit rating." Southern England; Transportation and storage
• "Just satisfactory. That's all." Northern England; Professional, Scientific and Technical Activities
• "Minimal. I just need a basic service. I do not want anything else." Northern England; Agriculture, Forestry and Fishing
• "The service is personally efficient." Southern England; Education
• "Generally good, but don't expect to get calls answered." Southern England; Professional, Scientific and Technical Activities
• "Adequate and easy to do online banking." Northern England; Other Service Activities
• "You only see the quality of the bank when you take money [from] them, [for example, with] loans." Southern England; Construction
• "We have a very straightforward account, [and] everything performed okay." Southern England; Administrative and Support Service Activities
• "I have received a good service from Barclays Bank." Northern England; Construction
• "It is a good service [but] sometimes it is down." Northern England; Accommodation and Food Service Activities
• "Okay, because I am not too keen on Barclays." Southern England; Other Service Activities
• "We have had no problems with them as yet. We only use it for paying wages and transactions." Northern England; Construction
• "Good. If it wasn't good, I'd move." Southern England; Construction
• "The service is just about fine." Northern England; Accommodation and Food Service Activities
• "It is adequate." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Satisfactory. Basically, we haven't had any problems." Wales; Construction
• "Very, very good. A nine out of ten." Wales; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They have provided a good service." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They are supportive. When we first opened, they lent us money to start up. Generally just good." Northern England; Real Estate Activities
• "I think it gives me everything I require." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Brilliant, everything they do is brilliant for us." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "[It's] not as good as it used to be." Southern England; Transportation and storage
• "They are very helpful and it is a [pleasure to] deal with them." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Convenient, [and the] service is okay." Southern England; Transportation and storage
• "Well, the day to day service is fine as long as you don't need anything out of the ordinary." Northern England; Professional, Scientific and Technical Activities
• "Never had any problems with them since I have been dealing with them." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They provide the service." Southern England; Information and Communication
• "Fairly good." Southern England; Information and Communication
• "It is a satisfactory service." Southern England; Accommodation and Food Service Activities
• "What I would expect." Southern England; Information and Communication
• "They are good, [I've] not had any problems." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "It's adequate. There is nothing that I like or dislike, we just have an account, nothing else. I don't like the interest rate on the deposit account." Southern England; Information and Communication
• "They are okay, no more. It does what we want." Southern England; Financial and Insurance Activities
• "Straightforward and simple." Northern England; Accommodation and Food Service Activities
• "Well it's been very good. We've been with them for nearly four generations. They've always been reliable. You hear all sorts of criticism about banks but they're so reliable." Northern England; Agriculture, Forestry and Fishing
• "Pretty basic. [I] don't use it that much." Southern England; Construction
• "[They're] very good, helpful. What you'd expect." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "[There are] no dealings with Barclays, only credit card." Northern England; Construction
• "[They're] adequate." Northern England; Manufacturing
• "Good. Transactions [are] done in time." Northern England; Accommodation and Food Service Activities
• "Very good. The underwriting is awkward and slow, the people controlling the bank." Southern England; Agriculture, Forestry and Fishing
• "[It] doesn't really meet my needs." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Satisfactory. We've had a very difficult four years but I don't think they're any worse than anyone else." Southern England; Other Service Activities
• "The bank manager does not keep in touch, and they are hard to get in touch with, to make appointments." Southern England; Construction
• "The service is just better than reasonable." Wales; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Adequate." Southern England; Manufacturing
• "Online site [is] easy to use." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They are very good at banking but when it comes to customer service, they are lacking, and I think the banking charges are too much." Northern England; Accommodation and Food Service Activities
• "Reasonable in terms of efficiency." Southern England; Construction
• "It has it's ups and downs, but it's okay." Southern England; Professional, Scientific and Technical Activities
• "It is still personal. I have an annual meeting with a personal guy, and I email him regularly. It's the personal contact." Southern England; Real Estate Activities
• "I am reasonably satisfied with the service they provide." Southern England; Professional, Scientific and Technical Activities
• "It's good. Very responsive online product services. Also, the business account customer service would need to be improved, in my opinion." Southern England; Information and Communication
• "Very good." Wales; Other Service Activities
• "They are basic but good." Southern England; Information and Communication
• "Very minimal. We only pay cheques in." Southern England; Construction
• "They are very efficient. You can always make a phone call if you have a query." Scotland; Construction
• "Overall, they are pretty good. They helped us when we needed it, and we have a good relationship with out accounts manager. The downside is they wouldn’t give us an overdraft or loan." Southern England; Construction
• "Just fine." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Satisfactory." Northern England; Manufacturing
• "Very helpful." Northern England; Manufacturing
• "Reliable, professional and competent." Southern England; Other Service Activities
• "They were accurate and thorough with the setting up, and running of, the service, but then they used the old trick of switching you onto a product, and altering the price." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They are very cooperative and helpful, as a bank and bankers, when I go in there." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "I'm not bothered, it's just a function really." Southern England; Information and Communication
• "We don't have a lot of personal interaction with them, as it is all online." Northern England; Professional, Scientific and Technical Activities
• "Adequate. Satisfactory" Southern England; Administrative and Support Service Activities
• "They're okay." Southern England; Education
• "Adequate." Southern England; Human Health and Social Work Activities
• "They've been better so far really. They could give more attention to the business needs, for example, the amount of money that just out of the bank is just ignored. We are only allowed £100,000 per day, and if we get an invoice for more, we have to split it. We need more." Southern England; Construction
• "It's satisfactory." Southern England; Manufacturing
• "They are very helpful. They've always supported us. For example, with administration last year. We built relationships with them, they helped with the invoicing when they didn't have to. I'm not very satisfied with the charges, but you're going to get that anyway, really." Northern England; Manufacturing
• "Adequate for me. It's quite good. Partnership package includes book keeping package, and monthly charge is reasonable." Southern England; Financial and Insurance Activities
• "It is competent but expensive. The fees are quite high with interest in general." Northern England; Financial and Insurance Activities
• "We only have Barclaycard with Barclays." Southern England; Other Service Activities
• "Up until 4 months ago, it was sufficient. We had a local bank we could pay cheques into or bills, but now we're having to switch online because they're closing our local branch." Northern England; Construction
• "They are just about adequate. We've been in business and using their bank for 30 years and the last time we spoke with a service advisor he said, "What is it that you do?" Also, you get no interest on the tracking account." Northern England; Professional, Scientific and Technical Activities
• "We use as we need to use them. They haven't helped in the past, but in the last 18 months have been more helpful." Southern England; Other Service Activities
• "The service is very good so far. Nothing stands out as exceptionally good or bad. However, they did close their local branch, which has been an inconvenience." Southern England; Transportation and storage
• "They have secure online banking which I believe is the biggest advantage." Southern England; Information and Communication
• "Barclays is adequate in meeting customer needs. Business banking and finance support." Southern England; Professional, Scientific and Technical Activities
• "They have been very good when we need anything." Northern England; Transportation and storage
• "They are quite good, quite helpful. The downsides are the night safe facility. You pay money into a safe in the wall, but it has to be opened the next day of trading. It was meant to be done by 10am, but some days not open at all, which is not good if waiting for the money to spend it." Southern England; Agriculture, Forestry and Fishing
• "It's my first business account, so I have nothing to compare it to, but it's good." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Get a very personal service. Great business manager with understanding. Great over counter service. It's all about relationship built up." Southern England; Information and Communication
• "They recently changed their bank charges and I'm not happy about that." Wales; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "It's a Barclays Card. We don't deal much with the bank itself, so I wouldn't have any experience with them." Northern England; Professional, Scientific and Technical Activities
• "Business manager is very good." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "The customer support is really good. The pricing categories can't be altered and they said they would review, and couldn't offer anything better." Northern England; Other Service Activities
• "They're very good and give no nonsense. They do what they say and are uncomplicated." Northern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
• "The call centres are obviously in India, so that's a problem. However, they managed fairly well to be honest, so not a major problem. The bank is very local, so I can pop in the branch any time and get some good service. Most of my banking is done online now which works very well, and it also means I can do my job from Spain as well as at home. Overall not bad." Northern England; Construction
• "They are to get in touch with regards to things , dealing with business, but they are generally good with everything else." Southern England; Information and Communication
• "It's satisfactory, no reason to change. I particularly like the online banking, absolutely essential." Southern England; Professional, Scientific and Technical Activities
• "I have had no issue. They are very professional with their dealings and have always given me good long-term advice in my business dealings." Southern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
• "Reasonable. Average service. I'm not a great lover of banks." Southern England; Real Estate Activities
• "I have as little contact with my bank as possible. I just use them as a bank, and that's all." Southern England; Professional, Scientific and Technical Activities
• "They are reasonably informative, and they do what it says on the tin." Northern England; Real Estate Activities
• "I have got no personal contact with Barclays. The only thing I would say is their merchant service charges are very high for small businesses." Southern England; Financial and Insurance Activities
• "I trust them. I am satisfied with basic banking services. There are no problems with overdrafts etc." Southern England; Transportation and storage
• "Their charging policy has changed and it is too much now. They are now trying to put people into boxes and treat them all the same, but in the real world this doesn't work. We can't get hold of people when we want to." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "I use my account so little I don't have any opinion on this. Service is adequate." Northern England; Professional, Scientific and Technical Activities
• "It's simple with no frills. Shows what's in and out. However, there were problems with security last year, with the security keys, and they were quite slow to react. We would also like some more perks for being loyal customers, as all the offers seem to be going to new customers." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They are okay. No problems using to get my statements and no problems at all." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Nothing really, and you just send texts, and don't have much support with any bank, and pay them whatever they say. Nothing good, every bank is the same. It's average, not good, not bad. We pay them what they ask. I did ask for help from Barclays, they rejected because not enough transactions." Northern England; Manufacturing
• "Adequate. Always put things right and been left gifts such as flowers and wine, and easier to stay than change." Northern England; Manufacturing
• "We make minimal use of this bank, only using it to transfer money. It's been okay so far with this, but as I said, we don't use it too often." Northern England; Professional, Scientific and Technical Activities
• "They get the basics right, which is what I use them for. Don't use much." Southern England; Professional, Scientific and Technical Activities
• "I'd say it's a good service. They have changed their stores to non human." Southern England; Manufacturing
• "Average. They were fairly uninterested in being helpful and had no desire to do anything useful. I couldn't get any sense from them when asking for help. Also they frequently overcharge you." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "I am satisfied so far. I couldn't really comment on that. Not paid loan back yet." Scotland; Arts, Entertainment and Recreation
• "I'd say they are a friendly branch. All banks want to charge excessive amounts." Southern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
• "It's very functional, but not a very personal service. The customer service is okay." Southern England; Construction
• "I would say the relationship with the account manager is excellent, but the downside is the queues with bank tellers. They are going mechanised, so it makes it difficult." Southern England; Administrative and Support Service Activities
• "They do what they say. They're efficient." Southern England; Real Estate Activities
• "With the asset finance it is pretty good and straightforward." Scotland; Agriculture, Forestry and Fishing
• "We have been with Barclays for over 30 years. They only look at you as an account with no personal touch." Southern England; Other Service Activities
• "They are fine. I've had them for 30 years, they are just there. Never had a problem with them." Southern England; Transportation and storage
• "Average." Southern England; Manufacturing
• "Very contactable, very easy to use." Southern England; Information and Communication
• "We would move to another bank if we could. Nothing I like about it." Southern England; Manufacturing
• "Straightforward. I mean, it's a credit card. I have very little dealings with the account. It runs smoothly." Scotland; Professional, Scientific and Technical Activities
• "They were motivated by making sure that they get the money back rather than our needs." Northern England; Arts, Entertainment and Recreation
• "It's okay. It's just okay. I don't come into contact with them at all. I don't use them much." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Perfectly acceptable." Southern England; Professional, Scientific and Technical Activities
• "Adequate. I like the online banking, it is good. The personal interaction is not so good." Northern England; Human Health and Social Work Activities
• "Just a normal bank who we don't have much to do with." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "The staff are very good. The back-up staff aren't so good." Southern England; Real Estate Activities
• "They just do what I want them to do, and do it right. Sometimes people don't want all the options. I want them to do just the basic stuff." Southern England; Human Health and Social Work Activities
• "Suitable for my needs." Wales; Financial and Insurance Activities
• "Very basic." Southern England; Manufacturing
• "Very pleased with Barclays. I had some difficult financial situations and they have helped me greatly with this." Wales; Transportation and storage
• "Basically we're just loyal customers, and we've been with them for years. Old habits die hard." Northern England; Transportation and storage
• "It's reliable. I use mostly online banking and that works fine." Northern England; Professional, Scientific and Technical Activities
• "They are a good business and managers are fine." Southern England; Construction
• "Perfectly acceptable. It would be better if they had a deposit service." Southern England; Human Health and Social Work Activities
• "Well, I don't really use the bank, but I'm very pleased with online banking. I have more control over my transactions using it." Southern England; Construction
• "Barclays are good for small business. Quite happy and been with them for a long time." Northern England; Construction
• "Well, it is satisfactory." Southern England; Human Health and Social Work Activities
• "They just leave you alone." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Okay, really. They do alright." Northern England; Financial and Insurance Activities
• "We had some loans with them, and the interest rates weren't great." Wales; Human Health and Social Work Activities
• "The business is smooth and efficient. We have no problems. Everything we want, we get." Wales; Human Health and Social Work Activities
• "We only have a credit card with them and do not deal directly with the bank." Southern England; Administrative and Support Service Activities
• "To be honest, they aren't a lot of problem to me. I have an overdraft facility I rarely use for my personal circumstances. Any bank would do because I run the business on my own money. I don't need them for any particular service." Southern England; Construction
• "They provide whatever we need." Southern England; Transportation and storage
• "It is alright if you keep in credit. Watch the charges." Southern England; Accommodation and Food Service Activities
• "Very satisfactory." Southern England; Agriculture, Forestry and Fishing
• "Basic. I object the fact they make a monthly fee, regardless whether you're in credit or not." Southern England; Administrative and Support Service Activities
• "They are okay." Northern England; Construction
• "To be honest, I only use to deposit money on my debit card." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Normal banking services." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Satisfactory. They are nothing special, but they are as good as any." Southern England; Financial and Insurance Activities
• "Efficient, approachable, compactable. You've got a local advisor, so that's good to have." Southern England; Administrative and Support Service Activities
• "I do not deal with them much, but if I need anything I know they are there. Haven't had any problems over the last 30 years." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "It's very good to have a reasonable Internet banking platform, which is the main thing for me." Southern England; Financial and Insurance Activities
• "Quite happy, all runs smoothly. Don't have much dealings with them." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Lousy. They change the business manager too frequently. Branch is under staffed. Always a queue because of staff shortages." Southern England; Construction
• "Absolutely adequate for my needs." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They are a helpful bank." Southern England; Human Health and Social Work Activities
• "They are adequate to fair." Northern England; Transportation and storage
• "The service I receive is very good. Have no problems." Northern England; Other Service Activities
• "Service is what you expect, but isn't cheap." Southern England; Professional, Scientific and Technical Activities
• "We're very pleased with the service we get." Southern England; Agriculture, Forestry and Fishing
• "They provide a credit card, and we have little need to contact them. I've never spoken to them, nor communicated with them." Southern England; Information and Communication
• "It suits my needs." Southern England; Other Service Activities
• "They're okay. They do the job. Banking in my local branch is not so good, but everything else is fine." Southern England; Agriculture, Forestry and Fishing
• "Their help desks aren't particularly user friendly. They're based outside the UK, and very often misunderstand the queries you're raising. The online banking is easy to use. It's just user friendly. It's very hard to contact people you need to speak to, like the local branch or the manager. The telephone banking system facilities are very helpful. It's just easy to get through to somebody, and they deal with a wide variety of banking services." Southern England; Professional, Scientific and Technical Activities
• "They take everything they can. All banks do that." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "It service is pretty good and they have Premier banking, which saves time." Northern England; Financial and Insurance Activities
• "Have a good working relationship." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They give me a bank account. Nothing I can say." Southern England; Professional, Scientific and Technical Activities
• "Professional and good value for money. Good online banking." Southern England; Financial and Insurance Activities
• "We use them for convenience as they are close to us. They are all the same" Northern England; Financial and Insurance Activities
• "It does what it says it does. The fees are gone too high." Southern England; Accommodation and Food Service Activities
• "In comparison to five or ten years ago, the service has declined, but it does meet my needs as a business." Southern England; Financial and Insurance Activities
• "Just fair." Wales; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
• "Standard credit card." Northern England; Professional, Scientific and Technical Activities
• "I find the bank satisfactory." Southern England; Agriculture, Forestry and Fishing
• "We have a good relationship. They are efficient and active." Northern England; Administrative and Support Service Activities
• "More than adequate." Southern England; Accommodation and Food Service Activities
• "It is just acceptable." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They are excellent." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "I would neither recommend or the alternative." Southern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
• "I don't use Barclays Bank for business, just for current account and the ISA." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "I think all banking like that is a necessary evil." Northern England; Construction
• "It is efficient. They seem to produce statements as required and keep you up to date." Northern England; Construction
• "We don't have that many dealings with them, but overall okay." Northern England; Manufacturing
• "It's good on the Internet side for transferring money. It's fast, easy to use. As far as support is concerned, it's not very good. It's more about them running their business and trying to make the most out of small businesses." Northern England; Real Estate Activities
• "They are okay. I have no reason to complain. They do not really do anything for me. I just pay my money in and I am happy with that. I always use them as the staff are brilliant." Wales; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "The same as all banks. None of them are interested unless you have money." Southern England; Construction
• "I don't like the charges they charge me." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They are expensive, but they get things right." Southern England; Construction
• "They provide a reasonable service." Southern England; Construction
• "Satisfactory service. The biggest trauma is the business manager is not located close by, and this could be a disadvantage." Northern England; Professional, Scientific and Technical Activities
• "Adequate." Northern England; Other Service Activities
• "they are okay. I wish they would open earlier." Wales; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They've always supported me, and I've always had a bank manager." Southern England; Agriculture, Forestry and Fishing
• "I've just been running through their complaints procedure since last year. Not really resolved. They have be £300 compensation, but that doesn't cover all the expenses." Northern England; Construction
• "We have a very good support manager and her background team." Northern England; Agriculture, Forestry and Fishing
• "They process your money, but they could not care less about you." Northern England; Education
• "Poor overseas communication." Northern England; Transportation and storage
• "For day to day running, you can't really fault. The support for smaller sized businesses isn't very helpful in terms of risk for the bank." Southern England; Construction
• "They do the job we need them to do." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Adequate range of services for a small business." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "It is good personal service with excellent advice." Southern England; Accommodation and Food Service Activities
• "They are very helpful and I do get quite a lot of information from them." Southern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
• "No different to any other bank. They are all expensive." Northern England; Other Service Activities
• "I describe them as increasingly expensive." Northern England; Financial and Insurance Activities
• "It's standard banking for what we need." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They are actually there for back-up. They go out of their way to solve any problems for you, and back up finance." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They do what they say." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Very satisfactory. Never asked for a loan or anything. We just use it purely for banking services." Southern England; Accommodation and Food Service Activities
• "Purely for the credit card terminal. They are adequate." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "It is good. Always pleased. Very personal service which is good." Wales; Professional, Scientific and Technical Activities
• "There is a lot of support and they do look into what the company needs. They have supported us when we wanted finance in the past, and looked into other avenues. The only negative is that they are closing all the local branches, so it is quite difficult doing the banking." Wales; Manufacturing
• "I would say overall very good. My needs as a business are small, but they provide the services for my needs." Northern England; Information and Communication
• "It's just a typical bank. Not that good, but they have improved in the last year." Southern England; Financial and Insurance Activities
• "I've been with them for a good few years and have never had a problem, for both personal and business accounts." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "It is alright and quite good." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "It was poor. The manager we tried to speak to over 6 years ago, and got two appointments, but never got to speak to them." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "The bank is adequate for what it does for me." Northern England; Human Health and Social Work Activities
• "Just run of the mill. Not exactly fantastic. Just average. Fine." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Okay, but not a pleasant company." Southern England; Arts, Entertainment and Recreation
• "I would recommend Barclays. They are very helpful to us." Southern England; Arts, Entertainment and Recreation
• "They do everything I need them to do, keep it simple, provide basic services reliably and well." Southern England; Professional, Scientific and Technical Activities
• "Adequate. We have no problems or issues." Northern England; Arts, Entertainment and Recreation
• "It's okay. Nothing else." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Pretty good. No problems with them at all." Northern England; Agriculture, Forestry and Fishing
• "As long as you have the right bank manager, then you get the right service." Southern England; Professional, Scientific and Technical Activities
• "We haven't needed anything. It's fine." Southern England; Other Service Activities
• "Service is okay. Just like any other bank." Southern England; Education
• "Barclays do what we ask them to do, and they're satisfactory, and any complaint we have doesn't make us want to change us. It would be dealt with." Southern England; Construction
• "Quite adequate and reasonable." Southern England; Information and Communication
• "They're just a reliable banking. Nothing out of the ordinary." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "I don't do much with them. Just bank cheques and collect money etc., and it's simple." Southern England; Information and Communication
• "They serve our needs well." Southern England; Professional, Scientific and Technical Activities
• "It's good, actually." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Service is very good, but Barclays are expensive in comparison to some other banks. If we compare other charges to Barclays, there's a big difference. Their service is good. We do get our statements on time, and any direct debit is done on time, and we've never had any problems. We never took any other service out. Never had any complaints to report about." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Rubbish." Southern England; Financial and Insurance Activities
• "We use our bank just for banking. We do not really receive anything from them. The online banking that we use, is exceptional. [I'd criticise] the inability to differentiate [between] good and bad customers. Typically everyone gets tarred with the same brush." Southern England; Human Health and Social Work Activities
• "Queries are answered fairly quickly, and dealt with professionally, and there's a manager at our local branch." Southern England; Real Estate Activities
• "Very professional. Quite helpful and convenient." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They're good, but could be better." Southern England; Construction
• "I don't get any business backup, or any calls from them. I just pay a cheque in. So I don't really have any involvement with them. I do everything online." Southern England; Other Service Activities
• "Very good. I don't like technology, and I go in to store and see them. I don't bank with a machine." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "We don't deal much with them. There's money invested with them, and that's it." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Can't say an awful lot to tell you the truth." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Does what it says on the tine. Provides the service we need." N Ireland; Professional, Scientific and Technical Activities
• "No better or worse than I would hope for." Southern England; Professional, Scientific and Technical Activities
• "I use them. They hold my money and lend me money." Southern England; Agriculture, Forestry and Fishing
• "Professional, business like, good customer service, easy to use, user friendly." Northern England; Manufacturing
• "I guess it's quite good. Haven't really banked with others. Adequate." Southern England; Professional, Scientific and Technical Activities
• "We find them very helpful and efficient. If we have any problems, there customer service seems to be very efficient." Southern England; Other Service Activities
• "Very good. That's all." N Ireland; Professional, Scientific and Technical Activities
• "For the limited amount we use it, it's fine." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Fine. No problems." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "It's only for credit cards. I never found them helpful when raising credit limit." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They are efficient, but not risk taking enough." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Their service is non-existent. There is no human contact. Also, there is no contact with the business manager. Over time, Barclay's staff has reduced significantly." Southern England; Construction
• "Good business manager. Always kept in contact." Southern England; Accommodation and Food Service Activities
• "If refuse to speak about, bank to make money, and that's it. Don't want to know you when you actually need help and are struggling. Took overdraft off when needed, then later offered when no longer required. Bank has helped destroy his credit rating." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They're not there for you, basically. They're just worried about how many people they can get in and they worry about losing customers. I was registered as a sole trader and told them I'm a limited company, and they've not made it easy to change status." Northern England; Administrative and Support Service Activities
• "They never contact me. 've never had personal contact from a manager at any point. They said that would happen but it hasn't. It's just somewhere to put your money really. I never hear from them when I ask them to do something for me. I changed the company status from a partnership to a limited account. One company pay quite a lot from Bangalore. They don't get that they have to transfer it across. I ended up running 2 accounts. They aren't available to do things. No support from the bank. I can't think what they could do well, but I don't suppose they do anything bad." Southern England; Transportation and storage
• "Once the account was opened, it's been very good. They make you jump through a lot of hoops to get the account, but when it's opened it's good." Southern England; Financial and Insurance Activities
• "It's adequate." Southern England; Administrative and Support Service Activities
• "When you make a payment, you have to plug in your card to something that looks like a calculator, then enter the pin, and it's complicated to use. I will be closing this bank account soon." Southern England; Professional, Scientific and Technical Activities
• "I mean, it's good to a degree. Easily contactable and that's about it, really. I don't think they're particularly interested in a business that hasn't been around for over three/four years due to the interest they charge." Southern England; Real Estate Activities
• "Business service telephone banking not great. No one seems to know what they are doing or what I want. Explain five times, have to wait on phone too long and you seem to be put through to other departments. I've been with Barclays [x] years. We haven't got round to changing it." Southern England; Accommodation and Food Service Activities
• "It lacks a personal touch. It just does its job. On the negative side, it doesn't do anything more than it needs to." Southern England; Professional, Scientific and Technical Activities
• "Pretty straightforward, nothing outstanding. I think I applied for an overdraft once and that was a shambles, but other than that, I don't really have much contact with them." Southern England; Information and Communication
• "Efficient." Southern England; Information and Communication
• "It's okay, pretty standard. The only thing wrong is that we get delayed car payments. Also we can't set up direct debit accounts because we're quite a new business." Southern England; Human Health and Social Work Activities
• "It's okay. Would recommend overall. Online works fine. Nothing to add." Southern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
• "They are quite supportive and helpful. They offer training courses and they do accounts and business plans for small businesses." Southern England; Agriculture, Forestry and Fishing
• "Barclays are good. The customer service is excellent." Southern England; Transportation and storage
• "This is a new business, and so the bank thinks there is a cash flow problem as a new business with limited finance. We need the finance and whenever we go to Barclays they don't help." Southern England; Administrative and Support Service Activities
• "They're good overall, but they are a bit too bureaucratic and have high criteria for loans that puts me down a bit." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "It's got a good online service, and integrates with your online bookkeeping service. Communication is not particularly great. It's frustrating if you have to phone. It's a very typical banking service, have to go through long waiting periods, difficulties queuing and automated systems are just a waste of time when you have simple questions, also when calling premium rate numbers." Southern England; Arts, Entertainment and Recreation
• "Pretty good aspect is when they make mistakes they do fix them." Southern England; Professional, Scientific and Technical Activities
• "Adequate." Southern England; Financial and Insurance Activities
• "Good. Acceptable." Southern England; Human Health and Social Work Activities
• "The online banking is easy. Customer service is needed but I rarely use it because everything is online. The online experience and customer service is very good." Southern England; Information and Communication
• "I don't get a service, full stop. I've been through it all with Barclays and it hasn't improved. I suppose it was the changeover of the account manager. They didn't inform me." Southern England; Accommodation and Food Service Activities
• "The initial free period, thought it was longer. They are good. The manager is really helpful." Southern England; Accommodation and Food Service Activities
• "It is easy for me to do business with. I have a business manager and they have 24/7 service accessibility." Southern England; Information and Communication
• "They are alright. They do what they are supposed to do. They haven't given us an overdraft. They have only done a half job, but 100% for us. There still is risk involved. They wouldn't extend our overdraft. Had to go elsewhere for finance. They have not come across as good. You lose faith in them when they don't do what they say they do. Not a personal service. You need to phone abroad to get your overdraft. Nothing in branch anyway. It's not a personal service." Southern England; Construction
• "Not happy with charges." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Charges are very bad. Not happy at all." Northern England; Other Service Activities
• "They are clear in the advice, friendly, and fair. As a claims management business, we have certain disadvantages, such as having to wait for 30 days for PDQ payments. It would be good to see this done more quickly." Northern England; Financial and Insurance Activities
• "They are efficient with basic payments and transactions. The system is easy to use and has minimal costs." Southern England; Financial and Insurance Activities
• "Get a lot of charges. Their customer care is not brilliant. 5 years account manager hardly seen. Never contacted the business, contact all one way. However, no major issues." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "It's adequate service, but they charge too much." Southern England; Arts, Entertainment and Recreation
• "Well, basically what Barclays have done recently is they've closed banks and closed counter services in favour of machines. I'm based in [location] and I always bank in Barclays in [location] but now they've closed that down and put two machines in [company] instead. So I have to go in there and that makes me feel uncomfortable. I suppose that's life, but they seem to be the only bank which does this." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Pretty inefficient in dealing with our account. For example, we recently tried to switch to online banking and it took 10 weeks to put it in place, with many lengthy phone calls, and we continued to be charged for paperwork associated with the account." Southern England; Construction
• "They are generally happy. Not looking to change. Only recently started business." Southern England; Transportation and storage
• "It's okay, I suppose. I wouldn't go out of my way to recommend them or any bank. No interest on paying business account." Southern England; Information and Communication
• "Totally satisfactory for my format use of the bank. From my point of view, it does everything I need. Usual queues. Not enough manned counters at the branch." Southern England; Professional, Scientific and Technical Activities
• "I'd say they are acceptable." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They do everything well in terms of the business current account, but I don't like high charges when you cash in cheques." Wales; Human Health and Social Work Activities
• "Online is good, but in branch is not good at all." Wales; Professional, Scientific and Technical Activities
• "It's fine." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Very adequate." Northern England; Professional, Scientific and Technical Activities
• "They basically decided to ramp up the charges." Northern England; Human Health and Social Work Activities
• "I'd say adequate." Northern England; Construction
• "They're okay. Not much more than that." Northern England; Construction
• "I have never had any problems. Their long-term reputation." Northern England; Information and Communication
• "It's generally okay, but not very smooth when needed a change." Northern England; Construction
• "Okay. They do what they have to." Northern England; Manufacturing
• "It is satisfactory, but there is room for improvement." Northern England; Manufacturing
• "Online banking is great, very simple, but it's difficult to get hold of people. I would prefer a local number as 08 numbers are expensive to phone." Northern England; Agriculture, Forestry and Fishing
• "Helpful. They can do a lot more." Northern England; Other Service Activities
• "It does well and takes plenty of money off me. The thing is Barclays bank is no different to the rest. The service is better than what it was, but you get better deals with finance companies." Southern England; Agriculture, Forestry and Fishing
• "Efficient, friendly and supportive." Northern England; Agriculture, Forestry and Fishing
• "The company only has a Barclays." Southern England; Professional, Scientific and Technical Activities
• "We pay well for the service they provide. They always want to see me more services." Southern England; Financial and Insurance Activities
• "Hassle free. Relatively simple. Available." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Branch level is very good. Sometimes it's more corporate banking." Southern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
• "Average. Good in some areas and bad in others. They're pretty good. Not many problems." Southern England; Manufacturing
• "I have had no real issues with them. The local branch is very good. Staff are very good. Whatever I want I ask them and they don't mess about." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Efficient, with someone to talk to if I need to, but the online facility is pretty ancient." Southern England; Professional, Scientific and Technical Activities
• "Reliable. Very easy to deal with." Southern England; Other Service Activities
• "It's sufficient." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Reasonable service, but it's not the same level as 10 years ago." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "We don't use them much. They do what we need them to do." Southern England; Accommodation and Food Service Activities
• "It's pretty good. Helpful. The business manager is very good." Southern England; Construction
• "I'm not sure. We use basic banking services." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Efficient and well priced. Trouble free." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They're just fine." Southern England; Information and Communication
• "The bank manager is very helpful." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They're helpful. Easy to talk to the bank manager, but they're becoming more tight on the overdraft." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "At the moment, fine, as we don't have enough experience with them." Southern England; Human Health and Social Work Activities
• "The local staff are helpful and friendly." Southern England; Other Service Activities
• "Good bank. Could be more helpful." N Ireland; Accommodation and Food Service Activities
• "We have just an ordinary current account facility. We had a dispute with them for many years, and had evidence to show that they had been dishonest with us, not transparent. We made complaints, and they never got resolved." Southern England; Human Health and Social Work Activities
• "It's difficult to say as it's all done online. I don't go to the bank." Southern England; Construction
• "On the whole, not too bad. When we want something special, they don't seem interested." Southern England; Human Health and Social Work Activities
• "It's well tailored with good personal support." Southern England; Arts, Entertainment and Recreation
• "Expensive bank charges." Southern England; Other Service Activities
• "Their online facilities are really good. It includes making payments to currency accounts, which is helpful." Southern England; Arts, Entertainment and Recreation
• "They're adequate. They could try harder. It sometimes grates at me when I go in to the bank, and half of the staff are on their lunch break, meaning that I lose most of my lunch break." Southern England; Human Health and Social Work Activities
• "Satisfactory, and runs smoothly. Internet banking works well." Southern England; Financial and Insurance Activities
• "I feel that Barclays bank does not have good customer service, not good. There's also a high turnover of problems in the account with them. However, they're okay at replying to queries." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "I just use them for a credit card. There's no hassle with it." N Ireland; Construction
• "It's excellent." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They provide decent service in branch. Could be more supporting branches." Southern England; Other Service Activities
• "They offer everything I need, apart from the charges they put up, but overall, pretty satisfied with it." Southern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
• "No bad. That's it." Southern England; Agriculture, Forestry and Fishing
• "Just very helpful, if you need their help." Southern England; Manufacturing
• "Reasonably good, but their charges are high." Southern England; Arts, Entertainment and Recreation
• "Very good, and very supportive. They give me all I need. They're absolute robbers when it comes to their charges." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "It does what it says on the tin, and they're very helpful as well." Southern England; Financial and Insurance Activities
• "Not very personal to our business. It's a general service." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They're sufficient for what we want." Southern England; Arts, Entertainment and Recreation
• "Satisfactory for what we require." Southern England; Construction
• "They do not provide a service, just a credit facility." Southern England; Transportation and storage
• "No worries with them at all. Do not have any hassle with them." N Ireland; Education
• "They do [not] get involved much and we don't need to borrow, so I think they are adequate." Southern England; Manufacturing
• "Doing a good job. When I want money they give it to me." Northern England; Other Service Activities
• "What we expect." Southern England; Information and Communication
• "Don't know - we only have a credit card with them. It's okay." Northern England; Construction
• "I don't really need to deal with them much, but I am satisfied with the service." Southern England; Construction
• "It's competent." Southern England; Human Health and Social Work Activities
• "They are adequate. They just do the job, but nothing excites me. It's like a necessary evil." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Sufficient." Southern England; Real Estate Activities
• "I have no complaints. Every time I've asked them to do something they have done it." Southern England; Manufacturing
• "Pretty good. Pretty good over the years so I cannot grump about them." Northern England; Construction
• "It's just a good all-round level service. The internet banking is good." Northern England; Information and Communication
• "We have used [them] for long time." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Sometimes they are adequate. I don't have a dedicated business manager, they change things without telling you. The main reason I am with them is because they are convenient. Barclays need to stop shutting branches and centralising management. Small businesses need a dedicated local manager who understands them to help." Southern England; Administrative and Support Service Activities
• "Very helpful." Northern England; Agriculture, Forestry and Fishing
• "Satisfactory but not proactive." Northern England; Financial and Insurance Activities
• "It is simple to use and straightforward. We don't use a lot of their services. The online banking is simple to use. We mainly use online banking." Wales; Real Estate Activities
• "It's alright. It works basically. I really don't get much from them to be honest." Northern England; Arts, Entertainment and Recreation
• "Its a standard credit card. I have been able to increase the credit limit on it when i have needed to. Can't really describe it." Northern England; Human Health and Social Work Activities
• "Very good. When asked for assistance [it] was given." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Lip service, I just think they're adequate." Southern England; Information and Communication
• "They are an adequate service. They provide the basics but I think it is because of the size of my business, that they are not rushing to assist. I think if we were a business that had many thousands in bank they would be more willing to help than they currently do now." Northern England; Arts, Entertainment and Recreation
• "They don't do anything positive and they don't do anything negative." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "OK really, much of muchness. Tend not to use them. I generally just pay, and they tend to leave you alone, and that's fine." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Very good with no problem." Southern England; Agriculture, Forestry and Fishing
• "Generally I am quite pleased with what they do. So I don't have must contact with them. All I do is pay cheques in." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "It does what it says on the tin. They answer the queries very well and help. I'm fairly happy." Southern England; Arts, Entertainment and Recreation
• "Fairly reasonable." Southern England; Education
• "Just as standard, fits requirements, nothing outstanding. If it was the other way, I wouldn't be with Barclays." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "I think Barclays is more proactive and keeps updated in the sector. I think Barclays communicates better." Southern England; Professional, Scientific and Technical Activities
• "I operate business accounts for various companies and I wouldn't choose Barclays bank, mainly because they do not do faster payments and all the other bank providers do. You have to pay £15 if you want the payment faster and every other bank provider does it the same day." Southern England; Construction
• "The waiting time is very good, it has improved it used to be poor. They are quite helpful on a basis of overdraft facility and they sort you out. Overall I am quite happy." Southern England; Construction
• "They try their best. They are competitive in the market. They [have] easy-to-access managers. That helps a lot because it means they can make quick decisions." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Satisfactory." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "It's satisfactory and everything is ok. The faces of their staff are very serious and reactionless." Southern England; Financial and Insurance Activities
• "In comparison with years gone past not very good." Southern England; Construction
• "Very easy." Southern England; Transportation and storage
• "They are helpful and answered quickly when I contacted them, and solve problems when they arise. They are updating information re their services and always keep me informed." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They are very easy to deal with, we've had no problems." Southern England; Transportation and storage
• "They are operating as they should, they are average." Southern England; Administrative and Support Service Activities
• "It's okay." Southern England; Arts, Entertainment and Recreation
• "I use Barclays because they took over MBNA commercial credit cards otherwise I would not [have] used them." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "The bank is okay as long as you do need to see a business banker." Southern England; Education
• "Previous years when we had our own bank manager I would [have given] them 10 out 10. Since most banks do not have a personal manager and they go through head office. Very poor." Southern England; Other Service Activities
• "We just use them for internet banking." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "It's changed over the years, they don't bother to contact us." Southern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
• "It's very routine because we have never really approached them for any extra services. At the minute, I wouldn't really know. Average. A bank does what it's there to do, makes money of your money." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "I think their ease of electronic payments online is very good, and the call centres are very responsive." Southern England; Construction
• "They're easy to contact and very reliable." Southern England; Construction
• "When we were first thinking of developing [industrial process] [they were] very keen to become involved and lend us the money, and they are also keen to listen. They listened to everything and came up with a decent solution." Northern England; Agriculture, Forestry and Fishing
• "Correspondence isn't very efficient. Not completely satisfied with them, because of a lot of miscommunication." Southern England; Construction
• "They're all a bunch of crooks, it's a matter of which crook you prefer." Southern England; Agriculture, Forestry and Fishing
• "Basic banking services, I suppose. I don't much like the internet banking or an element in terms of getting more transactions on time. I don't hear from them pretty much - that's not a good thing I'd say. I hardly get any interest on my money so that's annoying." Southern England; Human Health and Social Work Activities
• "I don't really have much dealings with them." Southern England; Construction
• "As good as banks get. I don't like the way they make money out of me through everyday services." Southern England; Arts, Entertainment and Recreation
• "Distant. They don't contact me." Southern England; Other Service Activities
• "Just satisfactory." Southern England; Other Service Activities
• "I just have a credit card with them so it's not relevant." Northern England; Professional, Scientific and Technical Activities
• "I think generally they don't give a lot of advice and help." Northern England; Manufacturing
• "It is adequate and easy to use." Southern England; Administrative and Support Service Activities
• "I do not think it is good value for money. It took about 4 years to get the merchant services and they said they only credit the account a month later. Getting hold of the business manager is not easy." Southern England; Transportation and storage
• "Fairly standard service. That is, my banking needs are fairly straightforward so I don't need anything more complicated. I did find at the start that they tried to sell me stuff that I don't actually need." Southern England; Other Service Activities
• "Very good service." Southern England; Other Service Activities
• "It is a good service, it is quite a good location as the branch is next door to us." Southern England; Accommodation and Food Service Activities
• "Business banking is not free, they charge for the service but all the banks charge for the service. All the major banks are the same." Southern England; Professional, Scientific and Technical Activities
• "Just another bank." Southern England; Real Estate Activities
• "They're efficient, if we've had any problems with our credit card machine they've sorted it out straight away." Southern England; Human Health and Social Work Activities
• "They are like other banks that are trying to make a profit. They don't give much consideration to small businesses i.e. the charges. There is not much leeway for small businesses, and it would help if their call centres were in the UK." Southern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
• "Good for big things, useless for little things." Southern England; Agriculture, Forestry and Fishing
• "The bank I use, Barclays, provides me with a service that is fundamentally what I need. I am okay with Barclays." Southern England; Other Service Activities
• "They are fairly helpful but sometimes incompetent." Southern England; Information and Communication
• "Financially secured with a wide range of products and services." Southern England; Financial and Insurance Activities
• "It's okay." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They treat me very well, but are very greedy, but all banks are." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "I rarely go in and so can't comment." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "I am happy with the services that I receive from them." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Barclays have always been good to me as I have been good to them." Northern England; Construction
• "I feel get a very good quality service. Good customer support. For the amount I pay I am happy with the services I get. Barclay have a lot more services to offer that I do not use at the moment." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "No service from them, really. I just have a card with them that I don't use." Scotland; Real Estate Activities
• "No personal service, every decision is made by a computer and although we have a bank manager, I don't understand why, because he can't look at the business and make an individual decision based upon your business. With Barclays we had a £[x] overdraft limit and we asked for a £[x] overdraft limit which they approved, but the paperwork had not gone through. We had £[x] in uncleared cheques [in our account] and when we asked to borrow £[x] to pay the wages, they wouldn't let us have it. They wouldn't lend us money because the computer said 'no.' The advisor told us that." Northern England; Other Service Activities
• "Adequate. Business charges are quite expensive." Wales; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
• "They are very professional and very helpful." Southern England; Manufacturing
• "Fairly professional service. Always contactable. A personal service. I have a designated manager who is always contactable." Southern England; Transportation and storage
• "Very average, and it depends on the manager you have. They're not always that helpful." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Okay business banking but charges I find [are] slightly excessive." Southern England; Information and Communication
• "Good in part. Their banking services are fine. Dealing with a person on the phone for queries or information is frustrating. Generally I feel they are supportive but have I no contact with a manager or anyone at the bank." Southern England; Other Service Activities
• "Average." Southern England; Real Estate Activities
• "Quite good. Have ups and downs also. They are alright." Southern England; Administrative and Support Service Activities
• "They are fine. Probably as good as any others." Southern England; Agriculture, Forestry and Fishing
• "Satisfactory standard." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "People we deal with are alright, no complaints." Southern England; Construction
• "Okay. The online banking automated services are good. Trying to speak to a manager is very poor." Southern England; Arts, Entertainment and Recreation
• "They only do small things right." Southern England; Arts, Entertainment and Recreation
• "Competent [and] easy to get hold of. We have a personal banking manager which is useful rather than having to go through a call centre. He understands our business and is only providing us with products that are relevant to the business" Southern England; Information and Communication
• "They are very good. They are very helpful and have helped me with any queries I have." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Efficient, professional, but not a lot of contact." Southern England; Professional, Scientific and Technical Activities
• "They give no support for anything. Have to pay for everything." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Ultimately it was fine, but it took a lot of arguments to sort the problem out." Southern England; Other Service Activities
• "Intermittently they change managers, then the manager disappears and we never see him again. They are not very good. They seem to change managers very quickly." Southern England; Professional, Scientific and Technical Activities
• "Efficient, straightforward, no additional features that we are not interested in, they are not annoying in trying to sell services." Southern England; Transportation and storage
• "We use very few services that they provide, so we find them adequate." Southern England; Professional, Scientific and Technical Activities
• "Fairly good but hard to get hold of at times." Southern England; Manufacturing
• "There is no service. If you do want something, you have to pay for it." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "All the banks are the same. I am not extremely happy because when you really need them they do not help. For example, I needed an extra overdraft facility [and] despite them having a guarantee of my flat, they still are not happy to give me the overdraft facility. That's what my situation is at the moment." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Receipts go in and payments go out of it, I would say the rationale behind the charges, suddenly they needed money and the charges went up. It's disappointing." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Indifferent, very likely no different to any other bank. They would be more interested if I did have a loan and [was] paying interest. Basically they're not earning enough money out of me." Southern England; Other Service Activities
• "Proactive and supportive. Could do better. As a small business they are reasonable to us." Southern England; Professional, Scientific and Technical Activities
• "The branch staff are very helpful, and also our account manager is quite proactive. We get regular calls to see what he can do and to see how things are progressing." Southern England; Education
• "It is fine." Southern England; Other Service Activities
• "They are relatively expensive, but the service is good for it." Southern England; Financial and Insurance Activities
• "Helpful to set up, full of advice and straightforward." Southern England; Accommodation and Food Service Activities
• "It's just a necessary service, which we're using Barclays for." Southern England; Professional, Scientific and Technical Activities
• "Fairly good service." Southern England; Professional, Scientific and Technical Activities
• "We just use its Visa credit card. We pay the fees, and we get the service." Southern England; Construction
• "Go to Barclays because they are very good." Southern England; Manufacturing
• "Adequate. Not outstanding." Southern England; Accommodation and Food Service Activities
• "We've been happy with Barclays as a bank for businesses and would definitely recommend them." Southern England; Professional, Scientific and Technical Activities
• "We don't receive any service, it is a credit card which is done online. It is just minimal" Southern England; Construction
• "Very little service. They are not cheap. They appear to treat personal customers better than commercial customers even though we pay them more." Southern England; Professional, Scientific and Technical Activities
• "Completely average." Northern England; Information and Communication
• "Supportive. Very helpful on problems over the telephone." Northern England; Education
• "They're adequate for what they need to do. I don't have a lot of dealings with them because I don't need any finance or loans or anything like that." Northern England; Professional, Scientific and Technical Activities
• "They are not very proactive. They charge for their credit card which is expensive." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "I would say it's standard for industry, no more, no less." Northern England; Construction
• "Adequate." Northern England; Real Estate Activities
• "Efficient, and our bank manager is easily accessible." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They just provided a service, and not there for back-up for small retailers." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Their internet banking is easy to use, but the limits for transactions are restricted, they provide good support, by a relationship manager." Northern England; Professional, Scientific and Technical Activities
• "I think it is okay. I have no problems with it. If I get a problem I will stop using it." Northern England; Construction
• "Average. Distinctly average. They don't really care. I get a very poor response from my bank manager, but they have good online banking. We just feel like a very small business to them." Southern England; Transportation and storage
• "It is fine, they give us what we need." Southern England; Other Service Activities
• "They have offered and provided us with all the finance we need effectively running our company . That includes borrowing as well as current accounts." Northern England; Construction
• "It is expensive and very, very hard to borrow money. Their online banking is good." Northern England; Other Service Activities
• "Its fine. We don't really need to speak to them. When we do need to contact them it has not been great. The manager does always ring back if unavailable when we call." Northern England; Construction
• "Really good, I go to the bank and put my deposit in and I am satisfied with that." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Basic. I'm satisfied with them." Northern England; Agriculture, Forestry and Fishing
• "Good. Easy to deal with." Northern England; Manufacturing
• "Very informative, up to date with the latest technology." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Silent banking service. We do not hear anything from them." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They are not bad , but not brilliant." Northern England; Construction
• "Very little. I don't phone them. Their Internet banking is hard to use." Northern England; Construction
• "We have had problems, but we think we are having them sorted now." Northern England; Manufacturing
• "Not too bad and probably as good as any other bank I've experienced and [from] listening to other people. [It] keeps us up-to-date and the bank manager keeps in touch." Northern England; Manufacturing
• "They're all a bunch of shysters but Barclays seems to be less so." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "I find it useful just for the Barclays card service." Southern England; Accommodation and Food Service Activities
• "It's adequate for our needs." Southern England; Professional, Scientific and Technical Activities
• "They don't want you to grow. We asked for a loan to open a loan to open a second business and they did not help." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "As a business starter, we found a lot of additional services which were very useful. E.g. local seminars and supplying advice free of charge. They also directed sessions with other businesses and directors and what you might need in the future which was very useful." Southern England; Professional, Scientific and Technical Activities
• "At branch level they are very good, but when you call their head office sometimes you seem to go [around] in circles." Southern England; Accommodation and Food Service Activities
• "Overall happy with the service that they provide, however they do not seem to be very willing to promote and encourage businesses and particular in [industry]." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "No major problems but you can queue forever in the bank." Southern England; Construction
• "We are not reliant on overdrafts or loans so their service is to look after our money and pay our cheques." Southern England; Agriculture, Forestry and Fishing
• "Adequate." Scotland; Construction
• "It has been a poor service, we have been trading now for four years. We only now just had contact from our business banking managers." Northern England; Accommodation and Food Service Activities
• "Standard service with the credit card." Northern England; Administrative and Support Service Activities
• "Keep it simple for the bank otherwise they cannot understand what you need. They are not able to respond in a timely manner." Northern England; Other Service Activities
• "Poor business service. I can never get hold of my business bank manager." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Very good." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Very good service. I don't use them very often but when I do I am more than satisfied." Southern England; Other Service Activities
• "It is fine." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "We don't have a lot of direct contact with the bank. We use online banking a lot. We use cheque services sometimes, but we do not talk to anyone at the bank a lot." Southern England; Administrative and Support Service Activities
• "They just give us a card." Southern England; Human Health and Social Work Activities
• "Reasonable." Southern England; Professional, Scientific and Technical Activities

The below comments were given by respondents who gave the bank a low overall score (see glossary for more details).

• "It's average because they offer the same service to every other business and not necessarily for my own business needs." Northern England; Professional, Scientific and Technical Activities
• "Well we don't receive any support from them. Money goes in and comes out of the account. We don't receive any contact from them at all." Northern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
• "It does suck. I have to be honest." Southern England; Construction
• "If it wasn't the nearest bank it would have probably changed. They're hard to get hold of." Southern England; Transportation and storage
• "Terrible because they charge money to look after my money and I get nothing from it." Southern England; Construction
• "Useless." Northern England; Manufacturing
• "Less than adequate." Northern England; Professional, Scientific and Technical Activities
• "Like any other high street bank." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "I find the problem with Barclays bank is we have been business customers with them for 26 years and the one on one services have dropped dramatically since we first joined them. One on one problems also arise when calling managers, as they seem to change every year for us, and when we have been provided with a contact number it has been a mobile, which I find very unprofessional as they never answer and I just get through to voicemail. I would much prefer a landline. I have complained many times to them, but the nature of our business makes it difficult to switch banks. So to sum up, the customer service is totally rubbish." Southern England; Professional, Scientific and Technical Activities
• "Absolutely pathetic service." Northern England; Information and Communication
• "They're not very helpful and not useful. I had an account manager there that had no clue what she was doing." Southern England; Education
• "The service has declined over the last decade considerably." Northern England; Agriculture, Forestry and Fishing
• "Minimal. That is all." Northern England; Professional, Scientific and Technical Activities
• "I receive no additional services. No customer service, just a bank account." Scotland; Financial and Insurance Activities
• "Very poor." Southern England; Other Service Activities
• "An appalling bank for business banking." Northern England; Real Estate Activities
• "They do not really want to know us. We have been with them since [year]. When times got hard they took away our overdraft and forced us to have a loan. We get no support." Southern England; Construction
• "Very expensive in terms of their charges and accounts transactions, and on things that apply to business banking." Southern England; Transportation and storage
• "It's not very good. The general service overall [is not very good]." Southern England; Other Service Activities
• "No[t] good for small business." Southern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
• "I think it is appalling. They keep claiming to help small businesses, but charge them too much." Southern England; Construction
• "Nothing at all, they don't do anything." Southern England; Manufacturing
• "[I'm] very unhappy because I no longer have a relationship with a bank I've had a relationship with for 45 years." Southern England; Real Estate Activities
• "[We're] just about surviving, we just about get through. The problem is that we don't know anybody anymore. When I started 35 years ago, the manager used to phone you once a month and ask how things were. Now, we have 'so called' small business managers who don't contact you." Wales; Construction
• "Absolutely terrible." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Not brilliant." Northern England; Transportation and storage
• "Not transparent. I had an awful lot of problems with my machine, and they couldn't sort it out. To sort it out, it would have cost a lot of money. It would have affected my business. That's it." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Their service is good. Their customer service is good. I think they're service is better, [and] I'm happy with everything." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Crap, rubbish. They don't support the business and declined a loan even thought we've been with them for 26 years. We won't use [them] again." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Poor, just generally poor, mainly lack of support." Southern England; Accommodation and Food Service Activities
• "They are very good at selling you products but they are not very good at giving you personal service." Southern England; Accommodation and Food Service Activities
• "Typically unhelpful, not enough support." Southern England; Information and Communication
• "The staff are very efficient and very co-operative" Southern England; Arts, Entertainment and Recreation
• "[There is] no support for the businesses." Northern England; Information and Communication
• "I only use them for the credit card, really." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Terrible. All the banks are the same in my experience. They're just a bunch of rip-off merchants in my opinion." Northern England; Information and Communication
• "[They are] uninterested in supporting a business, they are more interested in charging you for everything." Southern England; Information and Communication
• "Average, nothing in particular. I'm just not fussed on Barclays generally." Wales; Accommodation and Food Service Activities
• "The internet banking's good but as soon as you involve people it becomes awful." Southern England; Human Health and Social Work Activities
• "It's generalized. No personalisation, not customer-orientated, Indian call centres. [I wish] it was a bit more streamlined. Also, [I wish] to be valued, as a customer." Southern England; Professional, Scientific and Technical Activities
• "Useless as a provider of other services apart from straightforward banking services." Southern England; Information and Communication
• "Dissatisfied. [My] needs are not being met and they are not even prepared to discuss them." Northern England; Professional, Scientific and Technical Activities
• "Very one-sided. We only use them because we have to." Northern England; Manufacturing
• "Disinterested in my business." Southern England; Information and Communication
• "They lack in one to one contact with the business manager. I don't know who he is, or if I've even got one." Southern England; Construction
• "Barely adequate. They re-disorganise on a regular basis, barely functional at best and completely dysfunctional at worst. They make things as complicated as they can. There is no consideration in their processes of how I work. We have a text message service notifying of all transactions, but it has a 48 hour delay which is no use to me. Not a relationship service, it's purely transactional ." Southern England; Professional, Scientific and Technical Activities
• "Very disappointed with [them] promising an overdraft, which has never materialised." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Poor, because of [a] lack of understanding, lack of assistance and [need] far more concentration on what they dedicate to us." Southern England; Real Estate Activities
• "I have been with them [for] 26 years, and since the recession came when you need them [the] most, they have not been very supportive." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "I get a better deal with Santander Bank." Northern England; Manufacturing
• "It is disgraceful. A manager came down to offer services 4 years ago but never followed up. Then Barclays Bank offered a similar satisfaction survey to this one 6 months ago. After that survey, the same manager called to follow up, but only had one date available to meet with him. He never saw or heard from her again." Northern England; Other Service Activities
• "It's okay." Southern England; Manufacturing
• "Not a very good service." Northern England; Construction
• "Non-existent. Well, they never contact me and I always contact. They have no interest in small businesses at all. They had the opportunity in the past to contact me, but decided not to contact. I rang up branch and manager, but did not contact me back." Southern England; Construction
• "Poor, which is why most of the answers are 2 out of 10." Southern England; Professional, Scientific and Technical Activities
• "I did not choose Barclays so they never contacted me personally to tell me they would be changing banks, so they just made the service transfer and I had no say in it." Southern England; Arts, Entertainment and Recreation
• "Overall no complaints, but we don't tax them." Southern England; Real Estate Activities
• "They are companies that do not intend and have no ethos to serve their customers." Southern England; Professional, Scientific and Technical Activities
• "Quite unhelpful. They no longer have a business counter, so no extra benefits for businesses. I can't get hold of a business manager whenever I try to." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They are the only bank which has an office in our town, otherwise we would change. The cashiers are very unhelpful." Southern England; Professional, Scientific and Technical Activities
• "No service. Just don't communicate. They don't. Getting hold of business banking is impossible. They don't call back. Appalling service. The only thing I get is when I make deposits. They are not open on Saturday mornings." Southern England; Accommodation and Food Service Activities
• "It is corrupted to the core, from the top to the bottom. For a quick buck it doesn't matter who they destroy in the process. They have destroyed my business." Southern England; Real Estate Activities
• "Terrible. They are useless and don't care. The only reason I bank with them is because they have a branch out of town which is most convenient for me to get to." Southern England; Accommodation and Food Service Activities
• "Over the past 10 years, very poor indeed. Having been with them for [x] years you would think you'd be offered assistance in troubled times. We got nothing, no help, no consideration during the recession." Northern England; Construction
• "The bank was nonresponsive. A cheque for £13,000 translated to be £13 and I received no apology, and had to sort it out myself. I had approximately £100,000 to invest and asked what they could suggest I do with the money. I received no reply, and then they said, "We can't find anything," and that they were going on holiday and didn't want me to bother them. Then when I went to withdraw the money a personal banker asked me why and then found something very quickly which I could invest my money in. Which shows the business bankers aren't very good." Southern England; Administrative and Support Service Activities
• "All they are interested in is taking your money in interest, and they are completely merciless." Southern England; Arts, Entertainment and Recreation
• "Very difficult to answer that as I don't know who our bank manager is." Southern England; Real Estate Activities
• "It is appalling. We have recently had a run-in with them about changing the address. Previous to that we had a problem with money being taken out of the account without consent. It is just convenient for paying cheques and cash, but other than that, if there was an alternative I would use the alternative." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Customer is over a barrel regarding loans and the useless back exploits this situation." Southern England; Information and Communication
• "Not happy with Barclays. They don't phone you or help you. They only care about the money." Northern England; Accommodation and Food Service Activities
• "It is fine if you have a sheep and two cows. They don't understand IT." Northern England; Information and Communication
• "It is mediocre and the bank costs are too high." Wales; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Not very understanding, and not happy with the service." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "I couldn't really, because I have no dealings with them other than a credit card." Northern England; Manufacturing
• "We don't have any service from them. We just have a bank account, have no dealings with them." Northern England; Agriculture, Forestry and Fishing
• "I have not received any help from the bank whatsoever." Southern England; Other Service Activities
• "They don't seem to be interested in our business." Southern England; Construction
• "Not reliable. Went to Barclays and they lost the end of year accounts." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Basic services are okay. Including online banking. Support is minimal." Southern England; Administrative and Support Service Activities
• "It's fine, but the website is poor. Not clear." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "We do online transactions." Southern England; Transportation and storage
• "Just a very basic service." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "I think their charges are far too high. I don't think they give you any service. The service is poor." Southern England; Arts, Entertainment and Recreation
• "Awkward. Issues with the bank understanding a small business set up." Wales; Agriculture, Forestry and Fishing
• "Adequate. It doesn't do anything very well." Southern England; Arts, Entertainment and Recreation
• "Personally I've been with Barclays for five and a half years. They are closing branches and I am not happy. I have a Premier account which I have to pay for, but with no banks, no cashiers, it's not good. Extra charges, not happy with them at all." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Their business is excellent. Their attitude towards customers is not so good. I had an overdraft with them before, but they withdrew it. I requested them to withdraw it because I didn't get the money. They don't pay on time. Besides that I have no problem with them. I've done business with them for [x] years now." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Barclays is rubbish." Southern England; Transportation and storage
• "No support whatsoever. I don't even know who my bank manager is, he changes that often. They mis-sold services that I didn't actually require. It was an accounting package service which I absolutely didn't need. They said they'd refund it, but when I went back I was told I couldn't, I had to keep it for a year. I haven't seen my manager since the day I opened the account. I get no information from them. The merchant account I had with them, at the eleventh hour they requested a £[x] deposit literally days before the company was going live. It took me [x] years to get the money back. I totally wouldn't recommend them, and can't leave them quickly enough." Southern England; Administrative and Support Service Activities
• "Whilst in Bob Diamond years non-existent, but now they seem to be getting better under Anthony Jenkins' leadership." Southern England; Professional, Scientific and Technical Activities
• "It's okay. It's just okay as a bank. That's it really." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Does not give face to face business support. This is critical to be able to allow your business to grow. Talking to someone Indian from the UK is not my idea of supporting my businesses." Southern England; Financial and Insurance Activities
• "I don't think they do anything well. They don't give you anything that's helpful or useful. They do need a startup loan allowance for new business, and it's not easy." Southern England; Administrative and Support Service Activities
• "They offer a very poor service for small businesses." Northern England; Transportation and storage
• "They have no service. They just take your money. If I didn't have an overdraft I would change banks." Southern England; Transportation and storage
• "No contact, no overdraft and such. We just have an account." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Basically, they take our money, keep it, and charge us for doing so. We don't use very many services and we do get fees which we have to pay, but all we do is keep money there. The people behind the counter tend to be good. Anyone you actually speak to is well trained and nice." Southern England; Real Estate Activities
• "I'd describe them as salesmen. They are only interested in selling you products." Southern England; Construction
• "Awful. It's complicated. You can't get to talk to anybody and there's always multiple people you need to speak to, to get things done. First we have to call the centre, and then they will instruct the bank to call me back. Just like every other bank in the market, they don't give a toss about us. Their charges are very high for what they are doing. We got a point using their business banking software and charges £[x] for the extra services, and they failed to deliver." Southern England; Education
• "They are good [at] sending me bills to pay on my accounts. They are bad at any assistance apart from communication. I believe they do not have any care for small businesses. I tried to speak to my managers for providing all sorts of products, but I do not get any help from them." Southern England; Construction
• "Since the recession, the service has been almost non-existent. The banks are being punitive with charges and penalising and blackmailing small businesses. The government has done very little to change things." Wales; Construction
• "Pitiful is the word I think you want to use. I simply have not got the time to expand on the issues we have had. The service I receive is very poor. I certainly would not recommend Barclays. The only reason I have not changed is it would be too much upheaval to the business." Northern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
• "Rubbish." Northern England; Construction
• "Very good company." Northern England; Information and Communication
• "Very unhelpful." Northern England; Other Service Activities
• "Branch is local, but if you want help online banking, I don't don't find it good at all." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Day to day running is okay, but, they don't answer a loan. The worst thing is the parking at the bank, and the queues when you go in. Poor loan service. Not very good business banking. The loan service issue is that they're not interested. The day-to-day running in keeping accounts, they're good at, because it's just numbers and figures which they're which they are very good at. Personally, they are absolutely hopeless for me. Mainly because of loans. They just don't listen. They don't do well on apologising when they get things wrongs. When I needed them, they haven't been there." Southern England; Other Service Activities
• "They're only interested in what they can get, not the customer." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They're okay, but their charges are too high for small businesses. They offer no overdraft, and they have charges for everything. It's unfair." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "During the last three years, Barclays have become very difficult to deal with. Not supportive. The charges have become way too high, and I'm generally highly disappointed with their services." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They need to sort out their Internet banking service, so it's fit for purpose." Southern England; Real Estate Activities
• "The service is fair." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They're always looking to charge. They don't keep promises. Looking to change to another bank. Dissatisfied at the moment." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "The day-to-day banking is okay, but there's no help when you need it. Very unreceptive to lending money." Southern England; Agriculture, Forestry and Fishing
• "The service has been rubbish." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Basically, I have been let down by my bank. They closed the other branch where I opened my account." Southern England; Accommodation and Food Service Activities
• "Amateur and average. They're just incompetent. It takes ages to get anything done." Southern England; Accommodation and Food Service Activities
• "You get no backup from them whatsoever. Their banking facilities are very bad, and there are not enough staff to deal with the customers." Southern England; Accommodation and Food Service Activities
• "They started off fine and then they started introducing fees for all transactions." Southern England; Construction
• "Poor. The personal service is poor and the fact that it's a good business account is not reflected in any of their services. Very poor communication and we also dispute their security." Southern England; Professional, Scientific and Technical Activities
• "I would highly recommend that you avoid Barclays bank like the plague. We had to do everything ourselves. No advice. My husband went to the branch. The staff were extremely rude, unhelpful. I asked for a loan, I'm still waiting five years later. I'm currently in the market for a new bank because I'm so dissatisfied with Barclays bank after twenty years of dealing with them." Northern England; Construction
• "Poor and not very satisfactory in their processing." Southern England; Manufacturing
• "They are very offhand. Not very helpful. Not very interested in small business." Southern England; Administrative and Support Service Activities
• "[They are] impossible to contact and [I] cannot make sense of [them]." Southern England; Arts, Entertainment and Recreation
• "Cumbersome." Southern England; Professional, Scientific and Technical Activities
• "Barclays were useless when I was looking for help trading internationally. I ended up getting information from HSBC's Jersey branch because nobody at Barclays knew how to advise me. In brief they're not very good. it's mainly because their personal business bank managers change every year. In the [x] years that I have been with them we have only had one good one, he was a bit older and so possibly more experienced. The last two have been younger and not very knowledgeable." Southern England; Other Service Activities
• "They are pretty rubbish. This is because they have no communication with us at all, and when we do speak with them and ask for simple things they get it wrong. We are only still with them because it is just too much of a hassle to change banks." Southern England; Real Estate Activities
• "No service at all, everything is online." Southern England; Construction
• "They do the minimum, it would appear. The only time I hear from them is when they have a new rep who wants to introduce himself." Southern England; Arts, Entertainment and Recreation
• "I wouldn't go anywhere near them." Southern England; Other Service Activities
• "Our bank account has been under review for at least five months, nobody in the bank knew what was happening. It caused us to lose our home. We haven't had an account manager or anybody in head office help us, no explanation has been given as to what has happened. We have been unable to pay our bills. We have got the ombudsman to help us. They've missed the period within which they were meant to reply to us. The service has been extremely poor." Southern England; Transportation and storage
• "They don't really do anything. Pointless. They are impersonal because they don't seem to ever want to get in touch with you unless they ask for money. Very Unhelpful." Northern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
• "Non-existent as far as services go." Northern England; Construction
• "Okay. Not great." Wales; Information and Communication
• "Poor." Southern England; Construction
• "Poor value for money and we feel the monthly charges we pay do not reflect the services we receive. We get no support from them as a small business. The business manager has changed so many times that we don't know who they are and they don't know who we are. Turnaround times [are] very poor." Northern England; Education
• "Not great and [I'm] not satisfied at all. My local branch is useless and they can't do anything I request. Telephone banking [is] terrible and [it's] difficult to get hold of the person who is my business banking manager." Southern England; Transportation and storage
• "Virtually non-existent in terms of help and support." Southern England; Other Service Activities
• "Okay, alright. Not brilliant, not excellent." Southern England; Accommodation and Food Service Activities
• "Rip-off. Barclays charge for everything." Southern England; Other Service Activities
• "It is a bit like a broadband provider, getting set up and opening up an account is fine but if you want to speak to someone it is a pain. We wanted our account manager to give us a letter saying we had a business account and it took multiple calls and letters to get the account manager to give us the letter." Southern England; Administrative and Support Service Activities
• "I have succeeded the last thirty-five years in business in spite of the bank. I have always found they were more expensive then any other option, that includes commercial mortgage which I got out of as soon as I could. In spite of how I started off, I didn't get any benefits. The wholesalers were my source, that's how I got the equipment. I ended up renting and I made a deal with my builder, I paid him. When they kicked me out the bank interest was ridiculous, I borrowed money, it was four or five percent cheaper then them. I just found it ridiculous. When the government lowered the interest rate the bank put it up two or three percent. They will not get another penny of interest from me. I'm sixty-five. I'm not a friend. We had incidents abroad. They charged me interest. When I got it after six months, not an apology, nothing. It happened to me early in my career. My bank had cut my overdraft in half when they assumed I was in trouble. When you are in the early stages of you career, you can't fight the bank." Southern England; Arts, Entertainment and Recreation
• "Fine." Southern England; Construction
• "Very poor. They are not helpful to small business. None are. They don't want to know us, but they make money from us, because we don't get any thing for free." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Absolutely rubbish. Too expensive." Southern England; Accommodation and Food Service Activities
• "It's functionally okay, but some of their online policies are obstructive. If you have the business account app, you can't access your credit card, but people with personal accounts can access their credit cards and savings accounts." Southern England; Education
• "I think they're greedy and only interested in their income." Southern England; Professional, Scientific and Technical Activities
• "Not very good. Go somewhere else." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Terrible. Shocking, they don't treat people like human beings running a small business, they try and treat you like a big business and they never call me back. They stopped my own account before Christmas, and their attitude was they [would] sort it in a couple of weeks. I went mental and then they sorted it. They don't care, they just take your money. It's shocking how they treat small business. It was a fault they did, and they closed my account. The business had changed, I had told them and gave all the details but they didn't share the info so froze my account for some reason, then the business manager called me up and called me the wrong name, I've never seen him or spoke to him, he mailed me and called me the wrong name. He called me [name] and my name is [name]. They don't care. Honestly there [is] so much, I can go on but that's probably the worst." Scotland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Poor. I don't see them, I have no debt towards them, I'm not a very good account." Wales; Human Health and Social Work Activities
• "Shocking." Wales; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "It's just that we've got a credit card. We don't have any service from them, just a credit card." Southern England; Information and Communication
• "I think if you're just wanting everyday services they're fine, if there's anything unusual they have no flexibility. For instance, we were buying a property [and] we wanted the money transferred from one account to another, but they limited the amount we could transfer, even though we had the money in the account. There's no flexibility at all... we could only transfer £10,000 a day." Southern England; Other Service Activities
• "Basically, [they] have failed to protect our account from fraud, failed to notify us when we had fraudulent transactions on our account and the customer service team [are] very unhelpful, and have been very unhelpful several times. Currently looking to switch banks." Southern England; Human Health and Social Work Activities
• "I have sent a letter about 10 years [worth] of taking money they shouldn't [have]. I am yet to receive a reply." Southern England; Arts, Entertainment and Recreation
• "If you want help then don't bother." Southern England; Transportation and storage
• "Useless. The manager is useless, they don't give them any power." Southern England; Information and Communication
• "They are not interested in supporting businesses when they need help but will offer all kinds [of things] when they do not need it." Southern England; Construction
• "Not very helpful, awful at returning calls and trying to get hold of the general people. When we did ask for an overdraft they said we were insolvent and we still have tax bills." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Insufficient. Not interested, [they] don't help you in any circumstances whatsoever. They say they're there to help, but unless you are sitting on your backside doing nothing they're not interested. They help with one hand and take away with the other." Northern England; Construction
• "When we opened the account we received a good service, and setting up the business, and after that it's been fairly poor, and I think the branch manager has left." Northern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
• "Inflexible. Opening times are the same as opening times for shops so you cannot contact them to do your banking if you need assistance. Bank charges are too high. Bank managers are non-existent so there is no personal contact at any time." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They have closed the local branch [and] now we have to drive three miles to get to another branch and three miles back. The mileages are approximate" Northern England; Manufacturing
• "Not hugely accommodating. Not business sensitive. Don't understand the business requirements." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "It is pretty much a lot of rhetoric but no substance." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They are extremely infuriating. They don't tell the truth and they don't give you any back-up." Northern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Someone who keeps your money and charges you for the privilege. A contact centre for your business advisor that can actually get you to your business advisor would be nice." Southern England; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Diabolical. That one word says it all." Southern England; Financial and Insurance Activities
• "We don't deal with them very much." Scotland; Human Health and Social Work Activities
• "Dangerous. If they have a Barclays account I would advise them to change it." Southern England; Financial and Insurance Activities
• "We would call on the local branch manager to help us and the service is not great. The staff are either not there or they do not call back and they are not knowledgeable." Southern England; Information and Communication
• "Very difficult to get hold of. They don't carry out instructions. Not necessarily offering fast back payments. They change your account manager all the time, without necessarily telling you." Southern England; Other Service Activities
• "Poor service. That's it." Southern England; Professional, Scientific and Technical Activities