Bank of Ireland For 1 to 9 Employees

The below comments were given by respondents who gave the bank a medium overall score (see glossary for more details).

• "We've been with them 40 years and they've looked after us well." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "It was very good until they closed the local branch down. I would now call it distant branching and it's not handy." N Ireland; Financial and Insurance Activities
• "So far I have not had any reason to be unhappy with the service my bank provides." N Ireland; Transportation and storage
• "It meets my needs." N Ireland; Financial and Insurance Activities
• "It's been straightforward and simple." Northern England; Accommodation and Food Service Activities
• "Very hands off." Southern England; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
• "Staff are very friendly in branch, but I haven't had a phone call from my account manager in years. The banking online is very restrictive as it has to be on one specific computer. So if I'm on holiday I have to get all the banking done before I go. I can log in with another computer, but it's very difficult." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Very satisfied with their services. We have never had any problems with them." N Ireland; Arts, Entertainment and Recreation
• "It's okay. I bank with them. As far as customer services, they wouldn't be as high as some of them would be." N Ireland; Professional, Scientific and Technical Activities
• "To be honest, it's used for normal general ligaments, no big payments." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "No management structure of liaison." N Ireland; Construction
• "We do not have many dealings with the Bank or Ireland." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Moderatetly happy with the service the bank provides" N Ireland; Construction
• "Very supportive. They don't tell us what to do. We rarely see the bank manager." N Ireland; Construction
• "They offer just basic services." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "I'm satisfied with the service I receive from them. They're fine." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "It's fine." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Bank of Ireland are supportive and easy to deal with." N Ireland; Manufacturing
• "Good personal service. Need intelligent investment in the online area to help people manager their own affairs." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They are professional. They are flexible, and the rates are good." N Ireland; Other Service Activities
• "They have been poor up to the last 6 months, but they have recently got it together. They wouldn't be great though." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "Not too bad." N Ireland; Other Service Activities
• "They keep in touch. I would like them to cut the charges a bit." N Ireland; Construction
• "We really don't use the bank much. We are a small business. We probably only bank once a week." N Ireland; Agriculture, Forestry and Fishing
• "Not very good. They don't keep close to us. We are the customers." N Ireland; Manufacturing
• "Disinterested, because they are not interested in small businesses." N Ireland; Other Service Activities
• "It's what you would expect from a bank. They've been helpful and friendly." N Ireland; Administrative and Support Service Activities
• "Bank of Ireland are very good." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They have during the hard times. They haven't been too bad, and they left us alone. I think you would get little to no support if you needed it." N Ireland; Real Estate Activities
• "They have a very good service." N Ireland; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
• "They have been efficient and helpful. [They] have explained products I [have] taken with them. They have dealt my business efficiently." N Ireland; Other Service Activities
• "Accommodating. They're just business-like." N Ireland; Construction
• "They are very [thorough and] very informative." N Ireland; Transportation and storage
• "Very efficient. In general they're efficient." N Ireland; Education
• "The service the bank provides is very personal, to the point where the bank manager has actually called at our house and also to the business premises whenever they were seeking new business." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They're okay as long as you don't need help from them." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "[I am] overcharged for banking charges. I'm paying currently £97 a week, and not for any loans or interest." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles

The below comments were given by respondents who gave the bank a low overall score (see glossary for more details).

• "I don't like banks, because they are not good. They charge too much money for very bad service. That's it." N Ireland; Mining & quarrying: Electricity, Gas and Air Conditioning Supply, Sewerage & Waste Management
• "Okay. I don't really get involved. [I] don't annoy them and they don't annoy me." N Ireland; Wholesale and retail trade, Repair of motor vehicles or motorcycles
• "They are like any other bank. They are not around when you need them. They are friendly, but very inefficient." N Ireland; Transportation and storage
• "I think it's abysmal, and atrocious in one word, and there's no support of anything else." N Ireland; Accommodation and Food Service Activities
• "I would say it's just adequate. Santander suggested I change, but I'm just too busy, but I'll see next year really." N Ireland; Arts, Entertainment and Recreation
• "The service is reasonable enough, and their opening hours are helpful as they stay open until late." N Ireland; Construction
• "We basically receive a service that a private individual would receive. We do not receive any business banking, advice or support that would be considered business banking. Eighteen months ago we were put under a lot of pressure to go online, and fortunately it has been positive for us. Bigger firms were not put under the same pressure to do online banking. We cannot use online banking unless we have cleared funds, and yet most of our clients pay us by cheque, meaning we have to wait until they are cleared. The branch has become like a shop. The staff have no knowledge and cannot do anything. You can only pay in and receive money." N Ireland; Professional, Scientific and Technical Activities